Business Communication
Final Exam
Course Introduction
Business Communication explores the principles, processes, and strategies needed for effective communication in the modern business environment. The course covers key topics such as written and verbal communication, business correspondence, intercultural communication, digital communication tools, presentations, and teamwork. Students will develop practical skills for creating reports, emails, proposals, and presentations while learning how to tailor their messages for diverse audiences. Emphasis is placed on clarity, professionalism, ethical considerations, and the role of communication in organizational success.
Recommended Textbook
Essentials of Organizational Behavior 2nd Edition by Terri A. Scandura
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15 Chapters
1582 Verified Questions
1582 Flashcards
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Page 2
Chapter 1: What Is Organizational Behavior?
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Job performance outcomes are not important to organizational behavior.
A)True
B)False
Answer: FALSE
Q2) Describe the relevance of applied social psychology to organizational behavior research.
Answer: Applied social psychology studies how people interact in groups and can address significant challenges that organizational leaders face today. Trends such as organizational restructuring and changes in technology have resulted in the need to lead through change. Through the many types of organizational changes, an understanding of social psychology can help leaders understand followers' motivation, needs, and well-being, as well as maintain productivity and minimize turnover. By understanding psychology, leaders can solve problems and lead change more effectively.
Q3) How is EBM different in the global world than in North America?
A) Nothing differs.
B) Everything differs.
C) One needs to question if the North American EBM will apply abroad.
D) One does not need to question things before going overseas.
Answer: C
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Chapter 2: Personality and Person Environment Fit
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) If Yun has been exhibiting behaviors of narcissism, Machiavellianism, and psychopathy, she would be showing signs of ______.
A) high Mach
B) low self-monitoring
C) dark triad
D) low self-esteem
Answer: C
Q2) Frank is concerned about the potential health consequences related to the personality traits of his employees. He can do which of the following to offset the detrimental effects of personality on the health of his employees?
A) provide social support from friends, family, and coworkers
B) hang on to stress
C) increase psychological risk factors
D) work longer hours
Answer: A
Q3) The opposite of neuroticism is emotional stability.
A)True
B)False
Answer: TRUE
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Page 4
Chapter 3: Emotions and Moods
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Roger is interesting in applying concepts of organizational neuroscience. Which of the following is an ethical issue he should be aware of?
A) invasion of privacy
B) negative emotional reaction
C) the abundance of research in this area
D) unwilling employees
Answer: A
Q2) The study of the neural mechanisms of emotion is called ______.
A) organizational behavior
B) affective neuroscience
C) emotional intelligence
D) positive affect
Answer: B
Q3) Which of the following is true of positive emotions?
A) They are trait-like and last a long time.
B) They close peoples' minds.
C) They can affect emotional reactions of coworkers.
D) They detract from personal and societal resources.
Answer: C
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Page 5
Chapter 4: Attitudes and Job Satisfaction
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Which of the following responses to job dissatisfaction occurs when the employee can search for another job and leave?
A) loyalty
B) exit
C) voice
D) neglect
Q2) Maria wants to change her students' thoughts about cheating on her exam in a management class. Which of the following suggestions could help change their attitudes?
A) Simply tell them not to cheat.
B) Give examples of what cheating is.
C) Have them read an honor code prior to the exam.
D) Let them take the exam without observing them.
Q3) How is social pressure related to the relationship between attitudes and behaviors?
A) Social pressure weakens this relationship.
B) Social pressure strengthens this relationship.
C) Social pressure is unrelated to this relationship.
D) Social pressure attenuates this relationship.
Q4) Describe the concept of organizational commitment and its three components.
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Chapter 5: Perception, Decision Making, and Problem
Solving
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Perception plays a large role in ______.
A) how people view their work
B) honesty
C) truth
D) permanent state of mind
Q2) Which of the following occurs when people are asked to generate their own explanations of factual statements presented to them?
A) imaginative interrogation
B) restrictive interrogation
C) elaborative interrogation
D) biased interrogation
Q3) Which of the following describes the process for making decisions with little apparent effort and typically without conscious awareness?
A) rational decision-making
B) System 2 Thinking
C) prospect theory
D) intuition
Q4) Describe three of the major decision traps and how to avoid them.
Q5) Describe Amabile's three-component model of creativity.
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Chapter 6: Leadership
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Which of the following is a benefit of being a leader in the middle?
A) linking pin between upper management and followers
B) having resources to exchange
C) knowing office gossip
D) making more money than others
Q2) Showing consideration, being friendly and approachable, and paying attention to the well-being of followers is known as _____.
A) directive leadership
B) supportive leadership
C) participative leadership
D) achievement-oriented leadership
Q3) Tamara is admired and respected and is seen as a change agent. She is demonstrating which of the following of the behaviors of transformational leaders?
A) individualized consideration
B) inspirational motivation
C) intellectual stimulation
D) idealized influence
Q4) What traits matter for leadership?
Q5) Describe guidelines in managing your boss.
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Chapter 7: Power and Politics
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Define Perceptions of Organizational Politics (POP) and evaluate the negative outcomes for employees having this perception.
Q2) Which influence strategy proved to be negatively related to both task and relationship effectiveness in research results?
A) coalition
B) legitimating
C) pressure
D) exchange
Q3) Which of the following is one of the three lines of organizational power?
A) lines of supply
B) lines of command
C) lines of reference
D) lines of personal power
Q4) The ability to adapt influence strategies to different situations is called ______.
A) networking ability
B) social astuteness
C) interpersonal influence
D) apparent sincerity
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Page 9
Chapter 8: Motivation: Core Concepts
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Which of the following dimension of job characteristics theory leads to knowledge of the actual results of the work activities?
A) task significance
B) feedback
C) autonomy
D) task identity
Q2) Manny has studied the job characteristics theory in his organizational behavior class. He understands that the states experienced from the nature of the work performed can translate into ______.
A) higher turnover
B) higher work motivation
C) higher turnover intentions
D) higher grit
Q3) Which of the following is the desire to have a positive impact on other people or groups?
A) conscientiousness
B) feedback
C) autonomy
D) prosocial motivation
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Page 10
Chapter 9: Motivation: Applications
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Which of the following is referred to as an individual's general level of proactive activity with respect to obtaining feedback from the work environment?
A) feedback seeking
B) feedback orientation
C) need for feedback
D) feedback equity
Q2) According to recent research, cash bonuses are more effective motivators than small personalized gifts.
A)True
B)False
Q3) Compare and contrast intrinsic and extrinsic motivation.
Q4) Alexandra is paid every 2 weeks by her employer. This type of reinforcement schedule could be referred to as ______.
A) fixed-interval
B) fixed-ratio
C) variable-interval
D) variable-ratio
Q5) Explain the principles of reinforcement theory.
Q6) Describe the methods of performance management with examples.
Page 11
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Chapter 10: Group Processes and Teams
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) All models of team development follow an upward pattern of productivity as time progresses.
A)True
B)False
Q2) Puneet is a member of a student project team in her Organizational Behavior class. In order to assess the extent to which her team is cohesive, she should ask which of these questions?
A) How well do members of her group get along with each other?
B) What is she getting out of the group's activities?
C) How much will these people help her grade?
D) Will she need to waste time with them outside of class?
Q3) Team purpose, norms, and mental models are typically established in the early stages of a team's development, which then allows the teams to ______.
A) Follow predictable patterns
B) Reduce the communication flow
C) Maintain a sense of diversity in understanding issues
D) Have a discussion about the necessary levels of participation
Q4) Compare and contrast brainstorming and the nominal group technique (NGT).
Q5) Explain the importance of team norms.
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Chapter 11: Managing Conflict and Negotiation
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) All of the following are tactics that can be used when using integrative bargaining except ______.
A) be willing to share information
B) sweeten the deal
C) use a deadline to put pressure on the person you are bargaining with to make a decision faster
D) get past the fixed position of one another and discuss what their real interests are
Q2) Which of the following refers to situations where a limited amount of goods are divided, and the goal is to get the largest slice?
A) fixed pie
B) expanding pie
C) BATNA
D) integrative bargaining
Q3) Compare and contrast task and relationship conflict.
Q4) How does managing conflict differ across cultures?
Q5) The dominating conflict style is the best in all situations.
A)True
B)False
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Chapter 12: Organizational Communication
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Cross-cultural communication ______.
A) is now more important than ever
B) is similar to the grapevine
C) is not a critical consideration
D) focuses on the behavior of two individuals' communication patterns
Q2) It has been said that the first function of an executive is to ______.
A) surround themselves with good people
B) work to build strong teams
C) negotiate a good compensation package
D) develop and maintain a system of communication
Q3) The communication apprehension that is triggered by specific situations, such as being required to give a speech, is known as ______.
A) State-based
B) Trait-based
C) Anxiety-based
D) Fear-based
Q4) Compare and contrast the significance of verbal versus nonverbal communication.
Q5) Why do employees remain silent or withhold information? Give an example of how to address this.
Q6) Describe the impact social networking might have on your career.
Page 14
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Chapter 13: Diversity and Cross-Cultural Adjustments
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Which of the following rely heavily on situational cues for meaning when perceiving and communicating with others?
A) low-context cultures
B) high-context cultures
C) low-impact cultures
D) high-impact cultures
Q2) Victor is travelling to another country and notices that people define morality differently and that they value things differently than in his home country. These things are in which level of the country's culture?
A) observable level
B) unobservable level
C) value level
D) ethical level
Q3) Which of the following identifies leadership behaviors perceived as effective across cultures?
A) GLOBE
B) Hofstede's dimensions of culture
C) Culturally endorsed implicit leadership theory
D) Cultural tightness
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Page 15
Chapter 14: Organizational Culture
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) The organizational culture norm of what is deemed important (e.g., teamwork, accountability, innovation) is known as ______.
A) the content
B) the consensus
C) the intensity
D) the artifact
Q2) Which of the subcultures represent the group that focuses on designing systems to support the work of operations such as employees who design a manufacturing facility?
A) thinkers
B) operators
C) engineers
D) executives
Q3) Culture fit is becoming an important criterion for hiring because if the person doesn't fit the culture, they will ______.
A) create a hostile work environment
B) be less productive
C) spread their dissatisfaction
D) leave
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Page 16
Chapter 15: Leading Change and Stress Management
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) The primary means of communication in organizations is now ______.
A) e-mail
B) handheld mobile devices
C) laptops
D) memos
Q2) Hinton is trying to actively make changes to his workplace and the practices of his organization before some threat occurs. Which of the following best describes the type of change he is engaging in?
A) radical
B) reactive
C) proactive
D) incremental
Q3) Workplace diversity can include cultural differences.
A)True
B)False
Q4) Describe the process of appreciative inquiry as an OD intervention.
Q5) Describe the reactions a person might have to a stress episode.
Q6) Describe the action Yum! Brands, Inc., took to implement a proactive and radical cultural change.
Q7) Why is planned organizational change necessary?
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