Business Communication Exam Solutions
Course Introduction
Business Communication explores the principles and practices essential for effective communication in the modern business environment. The course covers key topics such as written and oral communication strategies, intercultural communication, business correspondence, report writing, digital communication tools, presentation skills, and professional etiquette. Students will develop the ability to convey clear, concise messages tailored to diverse audiences, enhancing their interpersonal and organizational effectiveness. Through practical exercises, case studies, and collaborative projects, participants will strengthen their ability to communicate with confidence and professionalism in a variety of business contexts.
Recommended Textbook
Human Relations for Career and Personal Success 11th Edition by Andrew J. DuBrin
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17 Chapters
867 Verified Questions
867 Flashcards
Source URL: https://quizplus.com/study-set/1470
Page 2
Chapter 1: Human Relations and You
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/29268
Sample Questions
Q1) Theory Y has prompted managers to grant more freedom to employees who are well-motivated and talented.
A)True
B)False
Answer: True
Q2) Jenny says, "If I had only finished college and gone to work for a big company, today I would be a CEO and the envy of my friends and family." Jenny is referring to her ________ self.
A)public
B)alternative
C)private
D)angry
Answer: B
Q3) Bill suffers from chronic job dissatisfaction. It is likely that ________.
A)his life satisfaction will be unaffected
B)his life satisfaction will begin to decline
C)his personal life satisfaction will improve
D)he will get used to it.
Answer: B
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Page 3
Chapter 2: Self-Esteem and Self-Confidence
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) Charles is a leader with high self-efficacy, so it is likely he will often take a pessimistic view of the group's ability to do the task at hand.
A)True
B)False
Answer: False
Q2) Being too self-confident may lead a person to ________.
A)ignore potential problems
B)long periods of depression
C)become too dependent on suggestions from others
D)strive for perfection in solving problems
Answer: A
Q3) Brad, the service manager in at a large automobile dealership, wants to boost his self- esteem. He should probably compare his accomplishments to ________.
A)service managers at smaller dealerships
B)owners of large automobile dealerships
C)executives at major automotive companies
D)well-known race-car drivers
Answer: A
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4
Chapter 3: Self-Motivation and Goal Setting
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) Derek mutters to himself, "What's in it for me?" before agreeing to help another person shows that he has overcome the problem of self-interest in motivation.
A)True
B)False
Answer: False
Q2) An example of the difference between needs and wants is that Kaitlin has the cognitive need to stay informed about current events, and she wants to have a 36-inch-HDTV to watch the news.
A)True
B)False
Answer: True
Q3) Evidence suggests that workers who have a strong need to be conscientious are likely to be high performers.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Emotional Intelligence, Attitudes, and Happiness
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47 Verified Questions
47 Flashcards
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Sample Questions
Q1) Most people know they have made a good decision when it leads to ________,
A)a feeling of having outsmarted the competition
B)happiness or closely related emotions
C)a slightly increased level of stress
D)more decisions to make
Q2) An overt display of emotion is likely to be equally effective across many different cultures.
A)True
B)False
Q3) A survey conducted by the Society for Human Resource Management found that the two major drivers of job satisfaction are gift certificates and adequate parking space.
A)True
B)False
Q4) A team leader with social awareness would be able to determine whether a team member has enough enthusiasm for a project to complete it.
A)True
B)False
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Chapter 5: Values and Ethics
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) Cliff, the CEO of a company that makes plumbing equipment, wants his company to be modern and forward looking. He should therefore emphasize the company value of
A)maximizing shareholder value
B)everyday low prices
C)sustainability
D)greed
Q2) Studies suggest that workplace lying takes place ________.
A)frequently
B)on very rare occasions
C)mostly in the executive suite
D)mostly among entry-level workers
Q3) "Play by the rules, take turns and share" is the guideline for which character trait?
A)fairness
B)caring
C)respect
D)trustworthiness
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Page 7
Chapter 6: Problem Solving and Creativity
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50 Flashcards
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Sample Questions
Q1) Being a couch potato (someone who avoids physical exercise)is known to increase creativity because the brain does not become oversupplied with oxygen.
A)True
B)False
Q2) Research suggests that an individual's response to loss is ________.
A)about the same as response to gains
B)more intense than his or her response to gains
C)strongest when he or she is a consistent loser
D)strongest when he or she is a consistent winner
Q3) Todd has a high degree of creative self-efficacy so he will minimize attempting to solve problems that lack a standard solution.
A)True
B)False
Q4) Carlos, a packaging design specialist, is likely to enhance his creativity when he seeks feedback on his performance from both his manager and coworkers.
A)True
B)False
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8
Chapter 7: Personal Communication Effectiveness
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) A recommended technique for overcoming communication barriers is to ________.
A)state your message with force one time, and wave your fist
B)send the message when the intended receiver is multitasking
C)display a negative attitude to be dramatic
D)repeat your message assertively, using more than one channel
Q2) Engaging in positive gossip ________.
A)creates substantial communication barriers
B)brings the person power and credibility
C)isolates the person who gossips from others in the organization
D)overcomes the communication problems of telecommuting
Q3) Stan wants to use nonverbal behavior to convey the fact that he is intelligent. Stan could accomplish his goal best if he ________.
A)wore expensive clothing
B)developed a high-quality voice
C)wore gold jewelry
D)spoke in a whisper
Q4) Research suggests than men use the terms "I," "me," and "mine" much more frequently than do women.
A)True
B)False
Page 9
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Chapter 8: Communication in the Workplace
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) Samantha is part of the shadow organization in her company because she
A)quietly steals company supplies
B)works from home or another remote location
C)helps accomplish work whether or not it is part of her regular responsibilities
D)has a side business that she runs partly on company time
Q2) Pandora has landed a job that requires considerable telephone interaction with customers. Pandora can increase her telephone effectiveness if she ________.
A)frowns when she speaks on the phone
B)smiles when she speaks on the phone
C)increase her productivity by multitasking while on the phone
D)maintains a steady tone while talking to customers
Q3) Lola has a group of people in both her formal and informal channels that she gets in touch with on a regular basis to get her work accomplished. This group of people is often referred to as her ________.
A)subordinates
B)grapevine
C)network of contacts
D)downward communication
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Page 10
Chapter 9: Specialized Tactics for Getting Along With
Others in the Workplace
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Sample Questions
Q1) Truck sales representative Lloyd engages in emotional effort when he expresses the emotional response his customer expects such as saying, "You will feel like a powerful person driving this high-end pickup."
A)True
B)False
Q2) The most effective strategy for impressing your manager is to attain good job performance.
A)True
B)False
Q3) A major problem in deviating from group norms is that you run the risk of being isolated from the group.
A)True
B)False
Q4) The tactic of creating a strong presence refers basically to actions designed to make you visible and noted in the workplace.
A)True
B)False
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Chapter 10: Managing Conflict
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) With respect to listening, a recommended negotiation tactic is to ________.
A)be the first to listen
B)be the last to listen
C)do the most talking, and let the other side listen
D)listen only as a last resort
Q2) Pat states clearly what she wants and how she feels in a given situation without being abusive, abrasive, or obnoxious. Pat would fall into the category of ________ people.
A)assertive
B)passive
C)aggressive
D)non-assertive
Q3) Allowing too much room for compromise often leads to the error of making an implausible demand or offer.
A)True
B)False
Q4) A problem in dealing with difficult people on the job is that many of them might be suffering from a personality disorder.
A)True
B)False
Page 12
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Chapter 11: Becoming an Effective Leader
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) The most effective type of humor for a leader is to keep in mind a large collection of jokes so he or she can tell one for most occasions.
A)True
B)False
Q2) Lori, the manager of a home-health aide agency, engages in direction setting when she informs the group that ________.
A)absenteeism and tardiness will not be tolerated
B)the agency will now focus on helping disabled people
C)new devices for measuring blood pressure will soon be installed
D)home health aides should stop eating food with trans fats
Q3) When a leader asks group members what he or she can do to make their jobs better, the leader is using a tactic that frequently damages his or her relationship with the group.
A)True
B)False
Q4) One of the ways in which an ethical leader strengthens the organization is by serving as a model for others.
A)True
B)False
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Chapter 12: Motivating Others and Developing Teamwork
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50 Flashcards
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Sample Questions
Q1) Virtual teams are often at an advantage in having good teamwork because the team members have considerable face-to-face interaction with each other.
A)True
B)False
Q2) We know that Sonya has prosocial motivation because she ________.
A)goes out of her way to help coworkers
B)has about 1,000 friends on her favorite social networking site
C)has difficulty getting started working in the morning
D)is strongly motivated by money
Q3) Being part of a self-managed work team brings a person some degree of empowerment.
A)True
B)False
Q4) Punishments are used more regularly than positive reinforcement to help employees stick with the goals of company wellness programs.
A)True
B)False
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Chapter 13: Diversity and Cross-Cultural Competence
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50 Flashcards
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Sample Questions
Q1) Luther, a blind computer programmer at a giant high-tech company, joins an employee network group of blind and visually impaired employees. Luther's goal is most likely to ________.
A)spend more time working from home
B)affiliate with other company workers who have visual problems
C)join in a class-action suit against the company for not hiring more blind and visually impaired workers
D)get noticed by management so he can be promoted
Q2) An example of a cultural blooper would be for an American to ________.
A)pressure an Asian job applicant to brag about personal accomplishments
B)de-emphasize organizational rank when in Scandinavia
C)upon first contact, address a French executive by title and last name
D)give a small gift to a Japanese business associate
Q3) Multicultural experiences are particularly useful from a business perspective because these experiences ________.
A)make workers less inclined to demand an international position
B)help workers become more creative
C)often make employees become more ambitious
D)raise productivity more than morale
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Page 15
Chapter 14: Getting Ahead in Your Career
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) Katrina is passionate about her work as a banquet manager in a hotel. As a result she is likely to ________.
A)expect perfection from the members of her team
B)study information regularly about new developments in banquet management
C)leave her position in the near future to pursue a career closely related to a hobby
D)use her passion to compensate for any lack of expertise
Q2) For job seeking purposes, a personal website is likely to be the most effective when you exaggerate your accomplishments and qualifications, and also display a little narcissism.
A)True
B)False
Q3) Statistically speaking, a star performer is a worker who ________.
A)performs in the top one percent for three consecutive years
B)performs in the top 20 percent in any given year
C)contributes a disproportionate amount of output
D)places in the top half of performers in his or her company
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16
Chapter 15: Learning Strategies, Perception, and Life Span
Changes
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/29274
Sample Questions
Q1) Jessica is an apprentice who learns her jewelry making skills by observing others. This type of learning is called ________.
A)informal learning
B)implicit learning
C)modeling
D)formal learning
Q2) According to a study of 698 senior adults, it appears that the executive function of the brain remains so strong up until the end of life, and that commercial airlines should allow pilots to fly up to age 85.
A)True
B)False
Q3) One of the major reasons that many employees consider a new career is that they crave more independence.
A)True
B)False
Q4) Middle age is typically a period of substantial decline in verbal abilities and abstract reasoning.
A)True
B)False
Page 17
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Chapter 16: Developing Good Work Habits
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Sample Questions
Q1) Candy correctly calculates the cost of procrastination when she says, "If I am four days late in returning this rental car, it will costs me a penalty of $250. So, I'm going to return the car when it is due."
A)True
B)False
Q2) Judd was often late for class in high school and technical school, and he is now often late for work as an airplane repair technician. Judd should investigate whether he suffers from a lack of self-control.
A)True
B)False
Q3) The amount of quality work accomplished in relation to the resources consumed is the emphasis of work habits in the workplace today. This is referred to as ________.
A)organization
B)time management
C)productivity
D)multitasking
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18
Chapter 17: Managing Stress and Personal Problems
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50 Flashcards
Source URL: https://quizplus.com/quiz/29276
Sample Questions
Q1) On her second day in her new position as cost estimator, Melissa is assigned a cubicle, and then told by her manager, "Enjoy your new job. I'll get back to you in a few days with an assignment." Melissa is likely to experience ________.
A)job burnout
B)stress stemming from an internal locus of control
C)role overload stress
D)role underload stress
Q2) A major way of benefiting from criticism is to ________.
A)be quite selective about listening to criticism
B)demand documentation from the criticizer
C)accept criticism only from people with winner scripts
D)stand outside oneself to observe the criticism
Q3) Incivility by coworkers tends to ________.
A)make work exciting and fun for most workers
B)be perceived as a challenge stressor by most workers
C)have stress-related negative consequences
D)create stress mostly for people with negative affectivity
Q4) People with an internal locus of control are highly susceptible to stress.
A)True
B)False
Page 19
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