Business Communication Exam Review
Course Introduction
Business Communication explores the principles and practices necessary for effective communication within and outside business organizations. The course covers topics such as verbal and nonverbal communication, written correspondence, presentation skills, intercultural communication, group dynamics, and the use of digital media in business settings. Students learn how to craft clear, persuasive messages for various audiences, develop active listening abilities, and apply communication strategies to resolve conflicts and enhance collaboration. By engaging in practical exercises and real-world scenarios, students build vital skills to thrive in professional environments and advance their careers.
Recommended Textbook
Interviewing Principles and Practices 14th Edition by Charles J Stewart
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12 Chapters
784 Verified Questions
784 Flashcards
Source URL: https://quizplus.com/study-set/3181
Page 2
Chapter 1: An Introduction to Interviewing
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/63002
Sample Questions
Q1) An interview requires a degree of planning and structure.
A)True
B)False
Answer: True
Q2) Which of the following are disadvantages of using e-mail in conducting interviews?
A)difficulty in opening interviews
B)establishing rapport
C)determining emotional reactions
D)all of the above
Answer: D
Q3) Communication interactions are not static.
A)True
B)False Answer: True
Q4) Three supervisors discussing ways they might alter performance reviews in the second quarter of the year is an interview.
A)True
B)False Answer: False
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Chapter 2: An Interpersonal Communication Process
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/62998
Sample Questions
Q1) Compare and contrast listening for evaluation with listening for empathy. Answer: Listening for evaluation involves actively analyzing and critiquing the information being received. It requires a critical mindset and a focus on identifying strengths and weaknesses in the speaker's message. This type of listening is often used in professional settings, such as during performance reviews or when making decisions based on information presented.
On the other hand, listening for empathy involves focusing on understanding and connecting with the speaker's emotions and experiences. It requires a compassionate and non-judgmental mindset, with the goal of providing support and validation to the speaker. This type of listening is often used in personal relationships, counseling, and conflict resolution.
In comparison, listening for evaluation is more focused on the content and delivery of the message, while listening for empathy is more focused on the emotional impact and underlying feelings of the speaker. Both types of listening require active engagement and attention, but they serve different purposes and require different mindsets. It is important to be able to switch between these two listening styles depending on the situation and the needs of the speaker.
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Chapter 3: Questions and Their Uses
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58 Verified Questions
58 Flashcards
Source URL: https://quizplus.com/quiz/62997
Sample Questions
Q1) If you ask more than one question when trying to ask one, it is called
A)leading push.
B)double-barreled inquisition.
C)bipolar trap.
D)guessing game.
Answer: B
Q2) Which question is designed to check for accuracy of information attained during an interview?
A)informational probe
B)reflective probe
C)clearinghouse probe
D)mirror probe
Answer: D
Q3) Which of the following is a disadvantage of open questions?
A)they may provide irrelevant information
B)interviewers have a difficult time maintaining control
C)lengthy answers result
D)all of the above
Answer: D
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Page 5
Chapter 4: Structuring the Interview
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78 Verified Questions
78 Flashcards
Source URL: https://quizplus.com/quiz/62996
Sample Questions
Q1) Define each of the question sequences.
Q2) "Got a second" is an overused interview opening.
A)True
B)False
Q3) "I am conducting a survey of homeowners to discover their ideas on a bird habitat in the Nature Park," is an example of which type of opening technique?
A)state the purpose
B)summarize the problem
C)explain how a problem was discovered
D)request for advice or assistance
Q4) What are the essential functions of openings in interviews?
Q5) When referring to the person who sent you to the interviewee, make sure that the interviewer knows, respects, and likes that person.
A)True
B)False
Q6) When shaking hands, give a firm handshake.
A)True
B)False
Q7) List the steps in the quintamensional design sequence.
Page 6
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Chapter 5: The Informational Interview
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65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/62995
Sample Questions
Q1) Research indicates that
A)Mexican-Americans may rely more on emotion and intuition.
B)African-Americans prefer direct questions.
C)midwestern Americans consider extensive probing to be intrusive.
D)urban Americans place high value on know-how, skills, and practicality.
Q2) What criteria should an interviewer use when selecting interviewees?
Q3) A space sequence is helpful when an interview will deal with places.
A)True
B)False
Q4) We are flattered when others take the time to learn about us.
A)True
B)False
Q5) Which of the following should you NOT do as a respondent?
A)hesitate before answering
B)focus on both the interviewer and the question
C)assume you know what a question is before it is completed
D)be patient
Q6) Discuss five ways to answer strategically when being interviewed.
Q7) Discuss ways to assess the relationship between interview parties.
Q8) Discuss four precautions to preparing the final story.
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Chapter 6: The Survey Interview
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87 Verified Questions
87 Flashcards
Source URL: https://quizplus.com/quiz/62994
Sample Questions
Q1) Why is a self-selection method of sampling unacceptable for most market and public opinion polls?
Q2) Which of the following is true about face-to-face interview?
A)Respondents are more likely to provide self-generated answers.
B)Interviewers are confined to asking simple questions.
C)Respondents are less inclined to participate in longer interviews.
D)Respondents tend to provide less truthful answers.
Q3) In sampling, each potential respondent from a defined population must have an equal opportunity of being selected.
A)True
B)False
Q4) When conducting research, one should explore A)the past.
B)the present.
C)attempted solutions.
D)all of the above.
Q5) The opening of a survey is a critical time for the respondent to determine if it is a slick sales effort.
A)True
B)False
8
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Chapter 7: The Recruiting Interview
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73 Verified Questions
73 Flashcards
Source URL: https://quizplus.com/quiz/62993
Sample Questions
Q1) The inverted funnel technique is useful to test applicants; switch to the funnel technique once the applicant is perceived as qualified.
A)True
B)False
Q2) Recruiters should use a
A)nonscheduled or moderately scheduled interview.
B)moderately scheduled or highly scheduled interview.
C)highly scheduled or highly scheduled standardized interview.
D)moderately scheduled or highly scheduled standardized interview.
Q3) What are two transition questions interviewers should ask prior to giving information?
Q4) The authors suggest allowing applicants to speak 80% of the time in an interview in order to learn more about the applicant.
A)True
B)False
Q5) Compare and contrast a critical incidents approach and a hypothetical situations approach to questioning.
Q6) What is a BFOQ?
Q7) Why should a recruiting interview be at least moderately scheduled?
Page 9
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Chapter 8: The Employment Interview
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78 Verified Questions
78 Flashcards
Source URL: https://quizplus.com/quiz/62992
Sample Questions
Q1) Which of the following resume formats focuses attention on relevant skills to match an ideal applicant profile?
A)functional
B)chronological
C)topical
D)none of the above
Q2) It is important to follow-up an interview with a brief letter thanking the interviewer for his/her time.
A)True
B)False
Q3) Most universities have a free placement agency.
A)True
B)False
Q4) What are the essential elements of a chronological resume?
Q5) In fee-paid positions, you pay an agency for finding you a job.
A)True
B)False
Q6) Unlawful questions are often asked during lunch or dinner.
A)True
B)False
Page 10
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Chapter 9: The Performance Interview
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9 Verified Questions
9 Flashcards
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Sample Questions
Q1) Explain the differences between an "appraisal perspective" and a "developmental perspective" for performance reviews.
Q2) How can an interviewer develop a supportive climate for a performance interview?
Q3) Explain why the "central tendency" of an interviewer can ruin a performance review.
Q4) What are the fundamental principles of a universal performance model?
Q5) Explain "catalytic coaching" as part of the performance review process.
Q6) How should interviewers open performance interviews?
Q7) If as an interviewee you are confronted with a serious problem during a performance interview, what would you do?
Q8) How can interviewers keep themselves under control during disciplinary interviews?
Q9) How should an employee prepare for a performance interview?
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11
Chapter 10: The Persuasive Interview
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106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/63001
Sample Questions
Q1) Discuss five questions to ask when trying to assess the acceptability of a persuader's evidence.
Q2) Persuasive interviews usually should have routine openings.
A)True
B)False
Q3) Surveys have indicated that we perceive people like car salespersons as least trustworthy. This relates to which concept that affects all forms of interviewing?
A)defenses
B)clients
C)credentials
D)credibility
Q4) The majority of persuasive interactions fail
A)in the last few seconds.
B)during the attention step in the opening.
C)during the closing.
D)due to poor first impressions.
Q5) If we like the interviewer we often assume a proposal is logical. A)True
B)False
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Chapter 11: The Counseling Interview
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/63000
Sample Questions
Q1) Which of the following types of interviewer responses give the most control to the interviewee?
A)nondirective
B)directive
C)highly nondirective
D)none of the above
Q2) Studies suggest that __________ is the most important variable in determining level of self-disclosure.
A)rapport between interviewer and interviewee
B)the situation
C)the interviewing approach
D)the relationship between interviewer and interviewee
Q3) An interviewer's self-disclosure of personal experiences helps the interviewee gain insights and new perspectives because of A)empathy.
B)reduced dissonance.
C)a supportive climate.
D)an equalized relationship.
Q4) Discuss the problems with telephone counseling interviews.
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Chapter 12: The Health Care Intervie
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47 Verified Questions
47 Flashcards
Source URL: https://quizplus.com/quiz/62999
Sample Questions
Q1) Which of the following type patient tends to be provided more information?
A)older
B)female
C)educated
D)all of the above
Q2) How can patients create a collaborative health care interview relationship?
Q3) Doctors should set the pace of the health care interview.
A)True
B)False
Q4) It is essential to use which type of probe as an initial closing device in the health care interview?
A)nudging
B)clearinghouse
C)silent
D)restatement
Q5) Why are some researchers emphasizing the importance of stories in health care interviews?
Q6) Humor is inappropriate when a patient's health, perhaps even life, is at stake.
A)True
B)False
Page 14
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