Business Communication Exam Review
Course Introduction
Business Communication focuses on the principles and practices essential for effective communication in professional settings. The course covers written, oral, and digital communication skills, including crafting clear business correspondence, delivering impactful presentations, and utilizing collaborative technologies. Students will learn strategies for interpersonal and intercultural communication, persuasive messaging, and audience analysis. Emphasis is placed on real-world applications, such as report writing, meeting management, and ethical considerations in business interactions, to prepare students for successful communication in diverse organizational environments.
Recommended Textbook
Communicating for Results 10th Edition by Cheryl Hamilton
Available Study Resources on Quizplus
14 Chapters
623 Verified Questions
623 Flashcards
Source URL: https://quizplus.com/study-set/939
Page 2
Chapter 1: The Communication Process
Available Study Resources on Quizplus for this Chatper
43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/18508
Sample Questions
Q1) "Anything that interferes with communication and distorts or blocks the message" is called ENVIRONMENT.
A)True
B)False
Answer: False
Q2) Decoding can be defined as
A) sending a message through a specific channel.
B) the process a receiver goes through in trying to interpret the exact meaning of a message.
C) the process of selecting a medium to carry the message.
D) the process a sender goes through in deciding how best to convey a message to the specific receiver.
Answer: B
Q3) In the transactional model of communication,the amount of information a channel can convey is referred to as CHANNEL RICHNESS.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
3
Chapter 2: Communication in the Workplace
Available Study Resources on Quizplus for this Chatper
44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/18509
Sample Questions
Q1) What are the basic beliefs of managers who adopt the Theory Y model of communication?
Answer: Managers who adopt the Theory Y model of communication believe in the inherent motivation and potential of their employees. They believe that employees are capable of taking responsibility, being creative, and contributing to the success of the organization. These managers also believe in creating a positive work environment that fosters trust, collaboration, and open communication. They value the development of their employees and seek to empower them to make decisions and take ownership of their work. Overall, the basic beliefs of managers who adopt the Theory Y model of communication revolve around trusting and empowering their employees to achieve their full potential.
Q2) A current application of the human resources model is the QUALITY CIRCLE.
A)True
B)False
Answer: True
Q3) THEORY X assumes that people are naturally lazy.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Conflict, Culture, and Relationships
Available Study Resources on Quizplus for this Chatper
48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/18510
Sample Questions
Q1) Which style communicators rarely,if ever,communicate their expectations to others?
A) private
B) dominant
C) sociable
D) open
Answer: A
Q2) "If you help me,I'll help you," is an example of the CLEAR EXPECTATIONS concept of interpersonal relationships.
A)True
B)False Answer: False
Q3) Forcing/Competition and voting are WIN-LOSE strategies.
A)True
B)False
Answer: True
Q4) Compromise and arbitration are often seen in a LOSE-LOSE outcome.
A)True
B)False Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Effective Listening
Available Study Resources on Quizplus for this Chatper
44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/18511
Sample Questions
Q1) Semantic barriers occur in which listening stage?
A) sensing
B) interpreting C) evaluating
D) responding
Q2) One guideline to follow in working with a supervisor is to listen to _________ your boss.
A) criticize
B) know C) trick
D) advise
Q3) Studies show that medical patients feel more satisfied if their doctors and nurses LISTEN to them.
A)True
B)False
Q4) What is "semantic" barriers to effective listening? Give an example to illustrate your answer.
Q5) If you were in LeMessurier's position,how would you handle the information? What steps would you take?
Page 6
Q6) List and briefly discuss at least three signs of poor listening.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Nonverbal Communication
Available Study Resources on Quizplus for this Chatper
44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/18512
Sample Questions
Q1) The science of touch in nonverbal communication is referred to as
A) proxemics.
B) haptics.
C) chronemics
D) kinesics
Q2) Current research would seem to indicate that most offices are UNDERLIT,and the result can be inefficiency,fatigue,and perhaps a sense of dislocation.
A)True
B)False
Q3) Business casual includes wearing
A) jeans.
B) closed toe shoes.
C) shorts.
D) sandals.
Q4) When a person nods their head during a conversation,this is an example of a(n)
A) regulator.
B) emblem.
C) adaptor.
D) illustrator.
Q5) Briefly discuss the importance of the jacket to the business professional.
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Overcoming Obstacles to Communication in the Electronic Age
Available Study Resources on Quizplus for this Chatper
42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/18513
Sample Questions
Q1) VIDEOCONFERENCING is used by multiple-location companies to communicate with their employees for training,for business updates,and to keep them from feeling isolated.
A)True
B)False
Q2) Systematic desensitization involves:
A) learning to relax using deep muscle relaxation and breathing.
B) identifying irrational self-talk that produces speaker anxiety.
C) developing alternative coping statements.
D) identifying reasonable speaking goals.
Q3) What is an example of sign posts in giving instructions? Give examples for three different types of sign posts.
Q4) People who experience high anxiety are LESS LIKELY to be promoted to supervisory positions.
A)True B)False
Q5) SITUATIONAL ANXIETY refers to anxiety caused by factors present in a specific situation.
A)True B)False
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Basic Information for All Types of Interviews
Available Study Resources on Quizplus for this Chatper
45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/18514
Sample Questions
Q1) With more companies conducting telephone interviews,how should you prepare from beginning to end?
Q2) "I thought we might begin by discussing your resume in terms of your work experiences,interest,and educational background.Then we'll pause and give you an opportunity to ask some questions." This statement might be made by an interviewer in what part of the interview?
A) rapport
B) orientation
C) motivation
D) closing
Q3) List and define the four methods for organizing interview questions.
Q4) Empathic listening,careful paraphrasing,and nonevaluative feedback are particularly necessary communication skills for the _________________ interview.
A) employment
B) grievance
C) group
D) counseling
Q5) Discuss the suggestions for having a successful board interview.
Q6) Discuss two tips on how to answer questions effectively during an interview.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: The Employment Interview
Available Study Resources on Quizplus for this Chatper
48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/18515
Sample Questions
Q1) According to research,employers prefer which type of resume?
A) functional
B) chronological
C) combination
D) hybrid
Q2) Ms.Schmidt is coming back to the workplace after having taken time off to spend with her children.Due to the fact that she wants to emphasize her skills she should use a FUNCTIONAL resume format.
A)True
B)False
Q3) "Tell me about a time when you had to demonstrate leadership and decisive thinking" is an example of
A) standard question
B) unlawful question
C) direct question
D) behavioral question
Q4) "Have you ever been arrested?"
A) Lawful
B) Unlawful
Q5) Explain what is meant by "networking" and how it benefits job applicants.
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Small Group Communication and Problem-Solving
Available Study Resources on Quizplus for this Chatper
45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/18516
Sample Questions
Q1) List the steps of using the NGT as a decision making method and then discuss the advantages and disadvantages of using it.
Q2) PROBLEM SOLVING is a procedure that groups use to move from a current problem to a desired solution or goal.
A)True
B)False
Q3) Explain the following terms: (1)task criteria,(2)operational criteria,(3)want criteria,and (4)must criteria and give an example of each.
Q4) Compared to traditional brainstorming and nominal group technique,electronic brainstorming generally produces significantly FEWER ideas. A)True
B)False
Q5) The NOMINAL GROUP TECHNIQUE is a means to silently generate ideas in writing. A)True
B)False
Q6) Discuss the process of group through in implementing a solution once the group has chosen it.
Q7) Discuss (in order)the steps of the basic problem-solving procedure.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Participation and Leadership in Teams
Available Study Resources on Quizplus for this Chatper
43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/18517
Sample Questions
Q1) The best known advocate of situational contingency theory is
A) R. A Stogdill.
B) Fred Fiedler.
C) K. H. Blanchard.
D) Robert House.
Q2) When hurricane Katrina struck the leadership show in New Orleans by FEMA director,Michael Brown,was ineffective.
A)True
B)False
Q3) Discuss the advantages and disadvantages of the democratic style of leadership as defined by the Three Dimension Theory and Situational Contigency Theory.
Q4) Martin Luther King is considered to be a charismatic person who inspired exceptional performance,enthusiasm,and loyalty; consequently,he could be categorized as what type of leader?
A) democratic
B) situational contingency
C) situational
D) transformational
Q5) How do the leader responsibilities differ from virtual to face-to-face meetings?
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Informative Presentations
Available Study Resources on Quizplus for this Chatper
41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/18518
Sample Questions
Q1) How are the main points below organized
I.The best theme parks in California
II.The best theme parks in Texas.
III.The best theme parks in Florida.
A) chronological
B) topical
C) geographical
D) causal pattern
Q2) What are some specific suggestions you could give as a speaker planning to give a presentation an audience suspected to be "uninterested."
Q3) A question designed to make the audience think,and for which no answer is expected,is known as a(n)
A) rhetorical question.
B) paraphrase.
C) actual question.
D) thinking question.
Q4) BLOGS are messages of 140 characters or less posted on Twitter.com.
A)True
B)False
Q5) Briefly discuss some steps you can take while researching to avoid plagiarism.
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Verbal and Visual Supporting Materials
Available Study Resources on Quizplus for this Chatper
47 Verified Questions
47 Flashcards
Source URL: https://quizplus.com/quiz/18519
Sample Questions
Q1) Explain the design rules for text visuals and explain why each rule is important to the speaker.
Q2) A speaker supports a point by saying,"Relationships require the same care you give a garden.When the plants are dry you must water them.You must fertilize them if they are to grow.And you must prune or spray at the first sign of disease,lest it spread and kill the whole plant." This is an example of
A) an illustration.
B) a literal comparison
C) a figurative comparison.
D) an explanation.
Q3) Which graph shows changes in relationship over time?
A) pie chart
B) line graph
C) horizontal bar graph or grouped bar graphs
D) 3-D stacked bar graph
Q4) Which of the following is not true about a marker board?
A) Use any color marker.
B) Practice is vital.
C) Learning to speak and draw at the same time requires work.
D) Make sure your letters are large enough to read.
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Persuasive Presentations
Available Study Resources on Quizplus for this Chatper
47 Verified Questions
47 Flashcards
Source URL: https://quizplus.com/quiz/18520
Sample Questions
Q1) Speakers who avoid eye contact may be judged as UNTRUSTWORTHY.
A)True
B)False
Q2) The team can estimate the length of the team presentation by
A) the number of presenters.
B) the number of topics.
C) the number of visual aids used.
D) the length of the outline.
Q3) Research into the use of logic and evidence indicates all of the following except
A) listeners who are not personally involved in the topic are persuaded when large amounts of evidence are used.
B) listeners appear to be persuaded by logical sounding phrases (such as "therefore," or "it is only logical to conclude."
C) listeners have very little difficulty spotting illogical messages.
D) favorable listeners rate the speech as high in evidence even if no evidence is presented.
Q4) What is meant by "inoculating" listeners during a persuasive presentation?
Q5) How can you improve your credibility?
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Polishing Your Written Communication
Available Study Resources on Quizplus for this Chatper
42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/18521
Sample Questions
Q1) In order to make a good first impression,keep friendliness OUT of your tone in general.
A)True
B)False
Q2) According to Fisher,an outstanding narration should be easy to follow and make sense.Fisher
Termed this
A) fidelity.
B) probability.
C) consistency.
D) logical.
Q3) In writing thank-you letters,you should
A) keep the tone friendly, even "chummy."
B) not worry about length, but instead include many details.
C) not mention anything out of the ordinary that occurred.
D) be sure to mention your interest and enthusiasm for the position.
Q4) Because there are no facial expressions or gestures to accompany a written message,it is EASIER to interpret them accurately.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 16