Skip to main content

Business Communication Exam Questions - 900 Verified Questions

Page 1


Chapter 3: Presenting Your First Speech

Available Study Resources on Quizplus for this Chatper

50 Verified Questions

50 Flashcards

Source URL: https://quizplus.com/quiz/70457

Sample Questions

Q1) When using visual aids as supporting material,the simplest aids are usually the least effective.

A)True

B)False

Answer: False

Q2) What are the three types of general purposes for speeches?

A)to inform,to persuade,to entertain

B)to entertain,to inspire,to elaborate

C)to elucidate,to elaborate,to entertain

D)to persuade,to elaborate,to convince

Answer: A

Q3) Supporting material should be personal and concrete,and it should appeal to your listeners' senses.

A)True

B)False

Answer: True

Q4) The development or discovery of ideas and insights is known as ______. Answer: invention

Q5) A ______ statement identifies the audience response you desire.

Answer: specific purpose

To view all questions and flashcards with answers, click on the resource link above. Page 5

Chapter 4: Speaking Freely and Ethically

Available Study Resources on Quizplus for this Chatper

50 Verified Questions

50 Flashcards

Source URL: https://quizplus.com/quiz/70458

Sample Questions

Q1) It is sometimes tempting to resort to false claims to gain power over others,but it is always unethical to do so.

A)True

B)False

Q2) While it is a freedom,free speech is not protected by law.

A)True

B)False

Q3) Marty is having problems coming up with an idea for a speech.He knows his fraternity keeps files of old tests,papers,and speeches and decides to look through these for an idea.He finds a great speech about bats,their value to ecology,and their habitat.He likes this speech so much that he decides to use it largely intact but goes to the Internet to update the sources.Which of the following statements best describes this situation?

A)This is an ethical violation known as plagiarism.

B)This is a violation of individuals' freedom of speech.

C)This is not plagiarism because the fraternity's files are general knowledge.

D)This is not plagiarism; it is an example of good time management.

Q4) The right to speak freely must be balanced with the obligation to speak _____.

Q5) Give an example of a historical event that impacted free speech in the twentieth century.

To view all questions and flashcards with answers, click on the resource link above. Page 6

Chapter 5: Listening to Speeches

Available Study Resources on Quizplus for this Chatper

49 Verified Questions

49 Flashcards

Source URL: https://quizplus.com/quiz/70459

Sample Questions

Q1) When you are listening to a message and also evaluating it,you have to work harder than you do at other times to understand the speaker's message.

A)True

B)False

Q2) Explain the difference between facts and inferences,and provide an example of each.

Q3) Being a selfish listener can help you to maintain your powers of concentration.

A)True

B)False

Q4) 4: When listening to a speech on peer pressure,Toni relates what the speaker is saying to an experience she had as a teenager.By doing this,Toni feels she has a better grasp on the information the speaker is trying to relay.In this example,Toni is A)attending.

B)selecting.

C)understanding.

D)remembering.

Q5) When you prejudge a message,your ability to understand it increases. A)True

B)False

To view all questions and flashcards with answers, click on the resource link above. Page 7

Chapter 6: Analyzing Your Audience

Available Study Resources on Quizplus for this Chatper

50 Verified Questions

50 Flashcards

Source URL: https://quizplus.com/quiz/70460

Sample Questions

Q1) The most obvious nonverbal response is applause.

A)True

B)False

Q2) People evaluate credibility by intentions,not by behavior.

A)True

B)False

Q3) In discovering that audience members have similar cultural characteristics,are about the same age,and have about the same education level,a speaker is trying to discover

A)audience beliefs.

B)common ground.

C)values.

D)audience feelings.

Q4) The portion of a person's cultural background that relates to a national or religious heritage is known as

A)cultural identity.

B)ethnicity.

C)race.

D)an audience analysis.

Q5) A _______ audience has externally imposed reasons for being there

Page 8

To view all questions and flashcards with answers, click on the resource link above.

Chapter 7: Developing Your Speech

Available Study Resources on Quizplus for this Chatper

50 Verified Questions

50 Flashcards

Source URL: https://quizplus.com/quiz/70461

Sample Questions

Q1) Not only should a speaker's choice of topic be relevant to the interests and expectations of his or her listeners; it should also take into account the knowledge listeners already have about the subject.

A)True

B)False

Q2) A _______ is a complete declarative sentence that summarizes your speech.

A)general purpose

B)specific purpose

C)central idea

D)blueprint

Q3) "To tell my audience about pigs," is a good specific purpose statement.

A)True

B)False

Q4) Is it appropriate to develop a speech topic based on something you heard on a television talk show?

A)No; using televised information for a speech topic is a form of plagiarism.

B)No; most topics discussed on talk shows are inappropriate speech material.

C)Yes,but you have to address the topic the same way the talk show did.

D)Yes; brainstorming ideas from a television program is a good way to develop a topic.

To view all questions and flashcards with answers, click on the resource link above. Page 9

Chapter 8: Gathering and Using Supporting

Available Study Resources on Quizplus for this Chatper

50 Verified Questions

50 Flashcards

Source URL: https://quizplus.com/quiz/70462

Sample Questions

Q1) In a library,print reference items are distinguished by A)the call number 300.

B)the prefix ref.

C)their location behind the circulation desk.

D)a red book cover.

Q2) A literal analogy is a comparison between two similar things.

A)True

B)False

Q3) In a library,print reference resources are available for in-house research and can be checked out.

A)True

B)False

Q4) An ______ is a statement that makes clear how something is done or why it exists in its present form or existed in its past form.

Q5) Restricted to patrons of libraries that subscribe to them,an _______ is an electronic resource that may include abstracts and/or the full text of entries,in addition to bibliographic data.

Q6) List and explain five research strategies.

Q7) List and explain the seven different types of supporting material.

10

To view all questions and flashcards with answers, click on the resource link above.

Chapter 9: Organizing and Outlining Your Speech

Available Study Resources on Quizplus for this Chatper

50 Verified Questions

50 Flashcards

Source URL: https://quizplus.com/quiz/70463

Sample Questions

Q1) In addition to using a preview at the beginning of the speech,speakers can use _______ previews at various points throughout the speech.

A)miniature

B)internal

C)spatial

D)summative

Q2) List and describe the five patterns for organizing the main ideas of a speech.

Q3) When you present the most important or convincing idea first in your speech,you are using the principle of A)primacy.

B)specificity.

C)complexity.

D)recency.

Q4) According to the principle of recency,the point discussed first is the one the audience will remember best.

A)True

B)False

Q5) List and provide an example for the six types of signposts.

Q6) List the three rules for correct outlining and provide an example for each rule.

To view all questions and flashcards with answers, click on the resource link above. Page 11

Chapter 10: Introducing Your Speech

Available Study Resources on Quizplus for this Chatper

50 Verified Questions

50 Flashcards

Source URL: https://quizplus.com/quiz/70464

Sample Questions

Q1) You can help establish listening motivation by showing the members of your audience how the topic affects them directly.

A)True

B)False

Q2) Explain the purpose of using an anecdote or illustration in a speech introduction and provide an example of how you could use one.

Q3) The first function of a speech introduction is

A)to reveal the topic.

B)to preview of the main ideas.

C)to get the audience's attention.

D)to establish credibility.

Q4) According to your text,in which of the following circumstances would humor be a poor choice for your introductory device?

A)when your audience is socioeconomically diverse

B)when your audience is racially diverse

C)when your audience in linguistically diverse

D)when your audience has varying levels of formal education

Q5) If your topic is timely,a reference to a _______ can be a good way to begin your speech.

To view all questions and flashcards with answers, click on the resource link above. Page 12

Chapter 11: Concluding Your Speech

Available Study Resources on Quizplus for this Chatper

50 Verified Questions

50 Flashcards

Source URL: https://quizplus.com/quiz/70465

Sample Questions

Q1) The conclusions of many famous speeches rephrase the central idea in a memorable way.

A)True

B)False

Q2) Which of the following is a method for summarizing a speech in the conclusion?

A)reemphasizing the central idea in a memorable way

B)using verbal cues to signal the end of the speech

C)using nonverbal cues to signal the end of the speech

D)motivating the audience to respond

Q3) ______ is the quality of a conclusion that makes a speech "sound finished."

A)Closure

B)Proximity

C)Credibility

D)Charisma

Q4) If your speech is informative,you should NOT ask your audience to take any sort of action after your speech.

A)True

B)False

Q5) In addition to reemphasizing the central idea of the speech,the conclusion is also likely to restate the ________.

13

To view all questions and flashcards with answers, click on the resource link above.

Chapter 12: Using Words Well: Speaker Language and Style

Available Study Resources on Quizplus for this Chatper

50 Verified Questions

50 Flashcards

Source URL: https://quizplus.com/quiz/70466

Sample Questions

Q1) Identify three word structures you can use to create drama and define each structure.

Q2) The term that applies to the meaning of a word based on our past experiences is A)connotation. B)denotation. C)imagination.

D)colloquialism.

Q3) To communicate successfully with the diverse group of listeners who comprise your audience,make sure your language is understandable,respectful,and unbiased. A)True B)False

Q4) When sentences become too long or complex,they can be recast by using antithesis or suspension.These stylistic devices are used to _______.

Q5) In order to use memorable word structures effectively,you must A)use distinctive stylistic devices abundantly. B)use stylistic devices at specific points in your speech.

C)use stylistic devices to maximize.

D)avoid the use of stylistic devices.

Q6) Explain how speakers must adapt their language style to diverse listeners.

Page 14

To view all questions and flashcards with answers, click on the resource link above.

Chapter 13: Delivering Your Speech

Available Study Resources on Quizplus for this Chatper

50 Verified Questions

50 Flashcards

Source URL: https://quizplus.com/quiz/70467

Sample Questions

Q1) An attitude that one's own cultural approaches are superior to those of other cultures is called

A)ethnocentrism.

B)racial profiling.

C)affirmative action.

D)homophobia.

Q2) In order to speak from a manuscript effectively,you should type your speech in long phrases.

A)True

B)False

Q3) We usually believe nonverbal messages because they are more difficult to fake. A)True

B)False

Q4) Identify the four methods of delivery.Explain each style and list the advantages and disadvantages of each.

Q5) Words such as "dint," "mornin," "gunna," and "wanna" are all examples of poor A)articulation.

B)dialect.

C)pronunciation.

D)regionalisms.

To view all questions and flashcards with answers, click on the resource link above. Page 15

Chapter 14: Designing and Using Presentation Aids

Available Study Resources on Quizplus for this Chatper

50 Verified Questions

50 Flashcards

Source URL: https://quizplus.com/quiz/70468

Sample Questions

Q1) Elaine taped pictures of her Aruba vacation all around the room as presentation aids for her speech.She never referred to them,but simply created an atmosphere for her presentation.Was this appropriate?

A)Yes; the pictures created the kind of mood she wanted.

B)Yes,because these pictures were relaxing images and helped the audience listen.

C)No; there were too many of them to create any kind of effect.

D)No,because she should have explained the presentation aids,not just shown them.

Q2) On her way to public speaking class,Delaney decided to add one last presentation aid to her speech.Was this a good idea?

A)Yes; the more creative the presentation aids,the better the speech will be.

B)Yes; if Delaney was certain that the presentation aid would make a difference.

C)No; because Delaney did not have a chance to rehearse with the new aid.

D)No; you should never use more than one presentation aid.

Q3) A _______ consists of flat areas of various lengths to represent information.

Q4) Without a doubt,the most violated principle of using presentation aids in public speaking is _______.

Q5) List nine guidelines for using presentation aids.

To view all questions and flashcards with answers, click on the resource link above.

Page 16

Chapter 15: Speaking to Inform

Available Study Resources on Quizplus for this Chatper

50 Verified Questions

50 Flashcards

Source URL: https://quizplus.com/quiz/70469

Sample Questions

Q1) One way to talk about a person's life is in chronological order.

A)True

B)False

Q2) Explain the guidelines for painting a word picture,and provide an example of one.

Q3) The type of informative speech where the speaker talks about someone famous or someone he or she knows is a

A)biological speech.

B)genealogy speech.

C)historical speech.

D)biographical speech.

Q4) An informative speech that discusses how something works,or describes a process with a particular outcome,is a speech about

A)procedures.

B)objects.

C)people.

D)ideas.

Q5) _______ learners learn best by hearing.

Q6) Identify and describe the three goals of speaking to inform.

Q7) What are the four strategies to enhance audience understanding?

Page 17

To view all questions and flashcards with answers, click on the resource link above.

Chapter 16: Understanding Principles of Persuasive Speaking

Available Study Resources on Quizplus for this Chatper

50 Verified Questions

50 Flashcards

Source URL: https://quizplus.com/quiz/70470

Sample Questions

Q1) To elaborate means to think about the information,ideas,and issues related to the content of the message you hear.

A)True

B)False

Q2) Janet saw on the news that a family of seven perished in a house fire-it was also revealed that the house did not have smoke detectors.As a result,she developed a persuasive speech stating that such tragedy can be avoided with the simple installation of a smoke detector in everyone's house.Janet was using which kind of proposition as her central idea?

A)proposition of value

B)proposition of fact

C)proposition of policy

D)proposition of action

Q3) When a proposition in a persuasive speech focuses on having the listeners judge the worth or importance of something,it is a proposition of A)fact.

B)value.

C)policy.

D)action.

To view all questions and flashcards with answers, click on the resource link above. Page 18

Chapter 17: Using Persuasive Strategies

Available Study Resources on Quizplus for this Chatper

51 Verified Questions

51 Flashcards

Source URL: https://quizplus.com/quiz/70471

Sample Questions

Q1) Which of the following does your text state is the MOST basic organizational pattern for a persuasive speech?

A)refutation

B)problem-solution

C)effect-cause

D)cause-effect

Q2) The causal fallacy is reasoning that suggests that because everyone else believes something or is doing something,then it must be valid or correct.

A)True

B)False

Q3) The red herring fallacy is used when someone attacks an issue by using irrelevant facts or arguments as distractions.

A)True

B)False

Q4) A non sequitur occurs when a speaker uses the testimony of an expert to endorse an idea or product for which the expert does not have the appropriate credentials or expertise.

A)True

B)False

To view all questions and flashcards with answers, click on the resource link above. Page 19

Chapter 18: Speaking for Special Occasions and Purposes

Available Study Resources on Quizplus for this Chatper

50 Verified Questions

50 Flashcards

Source URL: https://quizplus.com/quiz/70472

Sample Questions

Q1) An ________ is a brief salute to a momentous occasion,such as a wedding or job promotion.

Q2) When offering a brief salute to a special occasion or person,you are giving an) A)eulogy.

B)address.

C)toast.

D)introduction.

Q3) An acceptance speech is a speech of thanks for an award,nomination,or other honor.

A)True

B)False

Q4) Puns rely on double meanings to create humor. A)True B)False

Q5) List and give examples of four strategies for achieving humor in after-dinner speeches.

Q6) A commemorative address is a speech of tribute delivered when someone has died. A)True B)False

Q7) List and describe the nine different types of ceremonial speeches.

To view all questions and flashcards with answers, click on the resource link above. Page 20

Turn static files into dynamic content formats.

Create a flipbook
Business Communication Exam Questions - 900 Verified Questions by Quizplus - Issuu