Business Communication Exam Preparation Guide
Course Introduction
Business Communication focuses on the principles and practices of effective communication within a professional setting. The course covers a range of topics, including written, oral, and nonverbal communication, digital correspondence, report writing, presentation strategies, and intercultural communication. Emphasis is placed on audience analysis, clarity, conciseness, tone, and the use of appropriate communication channels to achieve business objectives. Through case studies, role-playing, and practical assignments, students learn to craft persuasive messages, conduct impactful meetings, and navigate workplace communication challenges, equipping them with essential skills for success in the business world.
Recommended Textbook Fundamentals of Organizational Behaviour 5th Canadian Edition by Nancy Langton
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10 Chapters
1024 Verified Questions
1024 Flashcards
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Chapter 1: What Is Organizational Behaviour
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Referring to SCENARIO 1-5,one approach Sheena decided might have some merit in improving company effectiveness was to improve productivity,job satisfaction,and ultimately profitability.This approach would include
A)downsizing,layoffs,and restructuring.
B)new rules and regulations to govern employee behaviour.
C)major emphasis on efficiency and production only.
D)hiring more managers to supervise technological development.
E)empowering employees.
Answer: E
Q2) In OB,contributions in the area of power are more likely to come from psychologists than from political scientists.
A)True
B)False
Answer: False
Q3) According to the Competing Values Framework,the issues relating to managing change and negotiating ideas are internal and control focused.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Perception, personality, and Emotions
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Conscientiousness seems to be the only Big Five Personality factor that predicts A)organizational citizenship behaviour (OCB).
B)creative thinking.
C)self-motivation.
D)performance across all situations.
E)certain behavioural outcomes.
Answer: A
Q2) Angelina is a manager at the largest manufacturing plant in her company's division.She is quick to perceive how talented her employees are and formulates her expectations of them accordingly.If she expects people to perform exceedingly well,she puts more time and effort into managing them,and gives them ample opportunity to develop their skills and talents.Angelina finds that such employees do indeed become some of the best performers.Angelina's actions are an example of A)prejudice.
B)stereotyping.
C)the contrast effect.
D)the halo effect.
E)a self-fulfilling prophecy.
Answer: E
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4
Chapter 3: Values, attitudes, and Their Effects in the Workplace
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Chronic absenteeism is an example of dissatisfaction expressed through neglect. A)True
B)False
Answer: True
Q2) Kelly is passionate about her work and feels a deep connection with the company that she works for.This illustrates
A)employee engagement.
B)normative engagement.
C)continuance engagement.
D)collectivism.
E)power distance.
Answer: A
Q3) Attitudes are evaluative statements about objects,people,or events.Attitudes in the workplace are important because they
A)show personalities or employees.
B)affect job behaviour.
C)predict differences in employee values.
D)show differences in job experience.
E)determine the need for training.
Answer: B
Page 5
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Chapter 4: Motivating Self and Others
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) ________ justice is the perceived fairness of the process used to determine the distribution of rewards.
A)Equitable
B)Interprocess
C)Distributive
D)Procedural
E)Interactional
Q2) In the typical ESOP,employees acquire stock as part of their company-established benefit plan.
A)True
B)False
Q3) Reagan is very dissatisfied with her job and place of work because of the training policy and procedures,which she thinks are unfair.Reagan is experiencing distributive inequity.
A)True
B)False
Q4) Describe and discuss equity theory and explain how a manager might apply it in the workplace.Give specific examples to illustrate your answer.
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Page 6
Chapter 5: Working in Teams
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) When her team experienced conflict while making a tough decision,Carrie often resorted to using humour as an effective way to reduce the conflict.This was an appropriate technique for Carrie to use.
A)True
B)False
Q2) When discussing a model for team effectiveness,keeping the team size relatively ________ is important because _________.
A)small;coordination problems are easier to handle
B)small;too many members can add to wasted time on research
C)large;of the need for consensus
D)large;of the need for diverse contributions
E)small;everyone is expected to work more in a team
Q3) A group could be co-workers,friends meeting for lunch,or people standing at a bus stop.
A)True
B)False
Q4) Explain how groups are different from teams,in detail and with examples.Also explain why teams have become an essential part of the way businesses operate,with specific examples to support your views.
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Chapter 6: Communication, conflict, and Negotiation
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Referring to SCENARIO 6-4,which of the following is a characteristic of distributive bargaining?
A)a win-win solution
B)a long-term focus
C)primary interests that are congruent with each other
D)opposition to the other bargaining party
E)sensitivity to each other's needs
Q2) Henri,a manager at Coopers Ltd. ,knows that he is right about an important and urgent issue at work.He has decided to use a yielding strategy to resolve the conflict.Henri has chosen an effective conflict resolution strategy,given the situation.
A)True
B)False
Q3) Describe in detail at least five barriers to effective communication within organizations and explain how these barriers can be overcome.Give specific examples to illustrate your answers.
Q4) When communicating with people from different countries,it is safe to assume that they are similar to us.
A)True
B)False
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Chapter 7: Power and Politics
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) As employee empowerment increases,offices across Canada have witnessed an increase in workplace incivility.
A)True
B)False
Q2) An organization can be politics-free if A)goals are set by the owners,policies are fair,and employees are trained appropriately.
B)employees receive proper orientation and training,resources are plentiful,and policies are clear.
C)employees feel empowered,goals are set by the management,and resources are regulated.
D)management only uses legitimate power,rewards are given out equally,and there is widespread empowerment.
E)performance outcomes are completely clear and objective,resources are not scarce,and everyone has the same goals and interests.
Q3) A person can have power over you only if he or she controls something you desire.
A)True B)False
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Page 9
Chapter 8: Leadership
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) According to the path-goal theory of leadership,________ leadership leads to greater satisfaction when tasks are ambiguous.
A)directive
B)supportive
C)charismatic
D)achievement-oriented
E)participative
Q2) Studies of leadership behaviour conducted at Ohio State University identified the ________ and ________ dimensions of leader behaviour.
A)achievement orientation;participation
B)middle-of-the-road;conservatism
C)consideration;initiating structure
D)laissez-faire;country club
E)team;authoritative
Q3) The discussion in the text on substitutes for leadership indicates that leaders are essential in all situations.
A)True
B)False
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10
Chapter 9: Decision Making,creativity and Ethics
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Referring to SCENARIO 9-1,you should expect a weakness of group decision-making to
A)be less complete knowledge and information.
B)be that group decisions are more time-consuming than individual decisions.
C)be less acceptance of decisions because employees did not personally make the choice.
D)result in decisions of lower quality because of shared responsibility.
E)be less diverse in views and opinions.
Q2) Individual team members who have participated in developing and making a decision tend to be less inclined to accept the decision because it was not their own personal decision to which they can be held personally accountable.
A)True
B)False
Q3) Discuss in detail the strengths and weaknesses of group decision-making,including the influences that help and hinder groups in this process.Support your answer by illustrating the various techniques that can be used by groups in the decision-making process.
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11
Chapter 10: Organizational Culture and Change
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Quinn is very encouraged about the ability of his organization to survive the economic downturn because the organization's core values,assumptions,and beliefs are intensely held and widely shared by its members.This indicates that his organization has A)a people-oriented culture.
B)a strong dominant culture.
C)a subculture.
D)a formalized culture.
E)an independent culture.
Q2) Co-workers improve the socialization process by A)avoiding new hires.
B)serving as role models of appropriate behaviour and performance.
C)increasing the intensity of reality shock.
D)helping newcomers to avoid the encounter stage of organizational socialization.
E)helping newcomers to avoid realistic job expectations until after they have been hired.
Q3) Discuss in detail the three ways in which organizational culture can be a liability in an organization.Provide examples to support your answer.
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