Course Introduction
Business Communication
Exam Practice Tests
Business Communication focuses on the principles and practices of effective communication within a business context. The course explores various forms of communication including written, verbal, and digital methods essential for successful professional interactions. Students learn to craft clear emails, reports, proposals, and presentations, while also developing skills in active listening, interpersonal communication, and cross-cultural awareness. Emphasis is placed on tailoring messages to specific audiences, understanding organizational dynamics, and using communication to foster collaboration, resolve conflicts, and drive organizational success.
Recommended Textbook
Problem Solving and Decision Making Illustrated Course Guides 2nd Edition by Jeff Butterfield
Available Study Resources on Quizplus
5 Chapters
230 Verified Questions
230 Flashcards
Source URL: https://quizplus.com/study-set/686
Page 2
Chapter 1: Identifying and Defining Problems
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/13216
Sample Questions
Q1) When gathering information, focus on objective facts.Ask "what?" not "<u>who</u>?"
A)True
B)False
Answer: True
Q2) The diagram shown above is good for brainstorming, but does not show cause-and-effect.
A)True
B)False
Answer: False
Q3) Testing a solution involves trying it on a small or limited basis.
A)True
B)False
Answer: True
Q4) To link a problem to its cause, you must perform a ____________________ analysis, a study that determines the real basis for the problem.
Answer: root-cause
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Solving the Problem
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/13217
Sample Questions
Q1) A(n) ____________________ is a Web application that combines features or information from more than one source.
Answer: mashup
Q2) Referring to the figure above, when preparing this diagram, your first entry would be ____.
A) Innovate
B) Increase sales of Quest tours
C) Add perks
D) any of the above
Answer: B
Q3) Decisions that cause change can upset or threaten others in the organization.To avoid this, build support for your solution ____.
A) before you put it into practice
B) during rollout
C) after you put it into practice
D) none of the above
Answer: A
Q4) ____________________ criteria are the variables that drive your decisions. Answer: Evaluation
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Thinking Critically
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/13218
Sample Questions
Q1) An electronic book (e-book for short) is usually ____.
A) a hardware device you hold in your hand
B) software that allows you to read the pages
C) both a. and b.
D) neither a. nor b.
Answer: C
Q2) Some speakers signal their opinions by saying, "I think," or "The way I see it."
A)True
B)False
Answer: True
Q3) In general terms, a(n) ____________________ is any controversial subject that you discuss, dispute, or review.
Answer: issue
Q4) An argument is valid if it logically follows the premises, even if one of the premises is false.It is considered a sound argument if its premises are also <u>false</u>._________________________
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Group Decision Making and Problem Solving
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/13219
Sample Questions
Q1) Use an <u>impact</u> analysis to broaden your view.Have the group list the consequences of each idea.Who or what would each option affect? Would the consequences be minimal or manageable? Which idea would cause the least amount of loss or harm? _________________________
A)True
B)False
Q2) A(n) ____________________ is made up of two or more people who interact with each other, share expectations and obligations, and develop a common identity.
Q3) If your team is suffering from groupthink, invite a team member from within the group to play the devil's advocate.
A)True
B)False
Q4) When individual creativity and independent thinking are lost to group cohesiveness, the condition is known as ____________________.
Q5) If a group develops a collective sense of invulnerability, it has a <u>Dictator</u> complex._________________________
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Decision Support Tools
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/13220
Sample Questions
Q1) The ____________________ value of a set of data is usually referred to as the average.
Q2) Like OpenOffice Calc, ____ is a free, open-source spreadsheet program that is part of the GNOME desktop for computers running the Linux operating system.
A) Gnumeric
B) Google
C) GCalc
D) GStat
Q3) Referring to the figure above, to show directions or trends in a linear data series over time you would use the ____ chart.
A) pie
B) bar
C) line
D) scatter
Q4) A <u>DSS</u> is ideal for analyzing complex problems that involve sets of data and demand a systematic decision-making approach._________________________
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.