Business Communication Exam Practice Tests
Course Introduction
Business Communication explores the fundamental principles and practices of effective communication within a professional business context. This course covers key topics such as written and verbal communication, presentation skills, intercultural communication, business correspondence, digital and social media etiquette, and negotiation techniques. Students will learn to craft clear, concise, and persuasive messages tailored to various audiences and purposes, while developing critical thinking and problem-solving abilities. Through case studies, group projects, and real-world simulations, learners gain practical experience in organizing information, conducting meetings, and using communication tools to facilitate collaboration and leadership in diverse workplace environments.
Recommended Textbook
Business Communication Today 11th Global Edition by Courtland Bovee
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22 Chapters
1959 Verified Questions
1959 Flashcards
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Page 2
Chapter 1: Achieving Success Through Effective Business
Communication
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Emotional intelligence involves the ability to relate to the needs of others.
A)True
B)False
Answer: True
Q2) When does the rumor mill tend to be most active within an organization? Include an example of a situation that might cause the rumor mill to become more active. Answer: The informal communication network or "grapevine" tends to be most active when employees believe the formal network is not providing the information they want. For example, if employees are worried about possible layoffs but managers do not address the topic, the grapevine would probably become more active.
Q3) Factors such as poor acoustics and uncomfortable meeting rooms can be annoying but are not really that important when it comes to communication.
A)True
B)False
Answer: False
Q4) When a sender puts an idea into a message, the sender is ________ the idea. Answer: encoding
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Chapter 2: Mastering Interpersonal Communication
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Sample Questions
Q1) In the phenomenon of groupthink, the team may arrive at poor-quality decisions and even act unethically.
A)True
B)False
Answer: True
Q2) One characteristic of effective teams is that one leader tends to take charge and make all the major decisions.
A)True
B)False
Answer: False
Q3) Most audiences are unable to process information as quickly as a speaker talks, so they get behind in comprehending what the speaker is saying.
A)True
B)False
Answer: False
Q4) ________ technologies enable realistic virtual meetings in which participants thousands of miles apart seem to be in the same room.
Answer: Telepresence
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Page 4
Chapter 3: Communicating in a World of Diversity
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100 Verified Questions
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Sample Questions
Q1) Evidence suggests that whatever the culture, men and women tend to have slightly different communication styles.
A)True
B)False
Answer: True
Q2) Foreign language instruction is one area where social networking technology has failed to have much of an impact.
A)True
B)False
Answer: False
Q3) How can cultural differences affect communication styles? What general approach should Americans take when writing intercultural correspondence?
Answer: Audiences in various cultures often have widely differing ideas of appropriate communication styles. These expectations dictate factors such as how direct one can be, whether heated debates and confrontations are acceptable, and whether written or oral communication is generally preferred. In general, American businesspeople need to be more formal in their international correspondence than they are when writing to people in their own country.
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Chapter 4: Planning Business Messages
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Sample Questions
Q1) All business messages have both a general purpose and a specific purpose.
A)True
B)False
Q2) Briefly distinguish between the direct and indirect approaches to organizing business messages.
Q3) When it comes to business research, online sources generally require more careful evaluation than other types.
A)True
B)False
Q4) You're writing a proposal to give permission to some employees at your company to telecommute. You know management will be skeptical, so you should A) be as straightforward as possible about stating your conclusions and recommendations.
B) use less evidence in support of your points.
C) avoid stating your conclusions and recommendations.
D) build your case carefully, stating clear reasons for each conclusion you draw and recommendation you make.
Q5) Briefly describe how to meet an unfamiliar audience's informational needs.
Q6) Briefly explain the difference between the topic of a message and the main idea.
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Chapter 5: Writing Business Messages
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Sample Questions
Q1) Honor and progress are concrete words.
A)True
B)False
Q2) Good business letters use language that is as formal as possible and use proven terminology such as "please be advised that" and "attached please find."
A)True
B)False
Q3) Replacing harsh, unpleasant terms with milder words, or ________, can avoid negative connotations for your audience.
Q4) A conversational tone is not appropriate for most business messages.
A)True
B)False
Q5) Abstract words are direct and can be easily visualized.
A)True
B)False
Q6) Skilled business writers avoid complex sentences altogether.
A)True
B)False
Q7) List three strategies to become more sensitive to your audience's needs.
Page 7
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Chapter 6: Completing Business Messages
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Sample Questions
Q1) Informative headings and subheadings
A) are easier to write than descriptive headings.
B) guide readers to think a certain way about the topics covered.
C) simply identify topics covered in the document.
D) are less helpful to readers than descriptive headings.
Q2) Rewrite the following sentence to eliminate the unnecessary phrases: "In view of the fact that the customer service department is closed, we do not have the capability of offering refunds until such a time as they reopen."
Q3) Typeface or ________ refers to the physical design of letters, numbers, and other text characters.
Q4) Rewrite the following sentence to eliminate redundancies: "The engineers collaborated together in order to produce the uniquely original final outcomes of their research."
Q5) Justified type is type that is A) centered.
B) set flush or "lined up" on the right.
C) set flush right and ragged on the left.
D) set flush left and ragged on the right.
Q6) ________ verbs are those that have been changed into nouns or adjectives.
Page 8
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Chapter 7: Crafting Messages for Electronic Media
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Sample Questions
Q1) Instant messaging is a faster communication tool than email.
A)True
B)False
Q2) Email etiquette requires that writers do all of the following except
A) mark all emails as "urgent" to make sure they are read.
B) be careful to keep their emotions in check when composing messages.
C) respect the chain of command.
D) make sure every email they send is absolutely necessary.
Q3) Twitter is one example of a microblogging system.
A)True
B)False
Q4) Email etiquette requires that you respect the chain of command.
A)True
B)False
Q5) The ________ ________ of an email is important because it helps readers decide whether to read the message or delete it.
Q6) The completing step is where podcasting differs most dramatically from written communication.
A)True
B)False
Page 9
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Chapter 8: Writing Routine and Positive Messages
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Sample Questions
Q1) The close of a routine reply or positive message should A) explain the reasons for any negative information you have included.
B) offer an explanation for why this decision was made.
C) clearly state who will do what next.
D) create some ambiguity, so the audience will be more likely to contact you.
Q2) What three goals should you have when answering routine requests and a potential sale is involved?
Q3) If your routine message must convey some mildly disappointing information, put the negative portion into as ________ a context as possible.
Q4) Messages of ________ need not be poetic to express sympathy.
Q5) To preserve your company's reputation, messages granting customer requests for adjustment should always imply that the customer was at fault.
A)True
B)False
Q6) When sending a positive message to a customer, it is a good idea to reassure the customer that he or she has made a wise purchase.
A)True
B)False
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Chapter 9: Writing Negative Messages
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Sample Questions
Q1) Explain how an effective buffer differs from one that is poorly written. Provide an example of a buffer that would be inappropriate for a message explaining that a student's grade appeal has been denied.
Q2) The main purpose of a(n) ________ review is to improve employee performance.
Q3) When delivering bad news, wording such as "We must turn down," "I am unable to," and "We cannot afford to"
A) is unavoidable.
B) is likely to cause pain and anger in the reader.
C) softens the blow by drawing attention away from the reader and onto the sender.
D) will impress the reader as being straightforward and forceful.
Q4) To avoid being accused of defamation, you should
A) make it clear to disgruntled customers that you refuse to be intimidated.
B) avoid any kind of behavior that could be considered abusive.
C) refuse to communicate with unhappy clients.
D) frequently refer to company policy.
Q5) Rewrite the following negative message using positive words rather than negative ones: "Since you failed to send payment, we cannot ship your order."
Q6) What are your five main goals when delivering bad news?
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Chapter 10: Writing Persuasive Messages
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Sample Questions
Q1) The fact that the new hybrid car gets 56 miles per gallon in highway driving is a(n) ________ point for the car.
Q2) What does AIDA stand for?
Q3) Induction refers to reasoning from a generalization to a specific conclusion.
A)True
B)False
Q4) When preparing persuasive messages for audiences in high-context cultures, you will be most successful if you use an aggressive, hard-sell approach.
A)True
B)False
Q5) Which of the following uses a deductive approach to persuasion?
A) Our stock price is like a marathon runner, slowly making progress towards our goal.
B) Because the stock price of our company fell, the entire market will probably also decline.
C) Because the stock market has been falling lately, share prices of our company stock will probably also decline.
D) None of the above.
Q6) What are three methods of reasoning you can use when making a logical appeal?
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Chapter 11: Finding, Evaluating, and Processing Information
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Sample Questions
Q1) You would not need to cite a source if you have
A) provided general knowledge about your topic.
B) described, in your own words, a plan for organizing production lines, which appeared in a professional journal.
C) used a table from the 1985 Farmer's Almanac.
D) used a direct quotation of under 250 words from a book titled Modern Economics.
Q2) Unlike most search engines, a web directory yields results that have been screened by human editors.
A)True
B)False
Q3) You should assume that everyone who examines the evidence you present in your report will arrive at the same conclusion.
A)True
B)False
Q4) You can narrow or broaden an Internet search by using ________ operators such as AND, OR, and NOT.
Q5) Provide an example of a conclusion, and then give an example of a recommendation on the same topic.
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Chapter 12: Designing Visual Communication
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Sample Questions
Q1) What three questions should you ask in verifying the quality of the visuals you include in business messages?
Q2) The primary difference between titles and captions of visuals is that
A) titles provide detailed descriptions of visuals, but captions give only short descriptions.
B) captions offer discussion of the visual's content.
C) titles are usually longer than captions.
D) captions usually appear above visuals, whereas titles appear below.
Q3) In computer graphics, a template
A) is a tool for creating classic architectural views.
B) helps ensure an effective design, saves time, and makes decision making easier.
C) is a tool for creating curves and geometric shapes.
D) is any kind of chart generated by a spreadsheet or illustration program.
Q4) Word tables are generally less useful than numerical ones.
A)True
B)False
Q5) Explain "data visualization" and give at least one example to support your explanation.
Q6) A(n) ________ title on a graphic simply identifies the topic.
Page 14
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Chapter 13: Planning Reports and Proposals
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Sample Questions
Q1) With the ________ approach to structuring analytical reports, you begin by discussing the problem, and then list the criteria that will guide evaluation of possible solutions.
Q2) Compliance reports are generally required by A) accounting departments. B) marketing departments. C) government agencies. D) parent companies.
Q3) Describe the elements of a formal business plan.
Q4) Whereas ________ reports focus on facts, ________ reports offer interpretation and can also include recommendations.
Q5) You have been asked to help a company find ways to reduce the amount it spends on employee health and dental benefits. Write a purpose statement for the report you will produce.
Q6) An analytical report often ends by presenting a recommendation. A)True B)False
Q7) The ________ approach is often the most persuasive and efficient way to develop an analytical report for skeptical readers-it's the approach to try first.
15
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Chapter 14: Writing Reports and Proposals
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Sample Questions
Q1) Rewrite the following sentence in a more formal tone, appropriate for a business report: "I don't think changing our mileage reimbursement policy would make things any better."
Q2) Once your proposal is accepted, you can start altering the work plan to make the schedule and costs more realistic.
A)True
B)False
Q3) In an online report regarding your region's potential for market growth, the best way to include a spreadsheet containing last year's sales figures would be to A) embed the spreadsheet in your report.
B) link the spreadsheet to your report.
C) include the spreadsheet in an appendix.
D) simply insert the spreadsheet using Microsoft Word.
Q4) The ________ ________ of a proposal describes (among other things) how you'll accomplish what must be done, when the work will begin, and when it will be completed.
Q5) When it comes to formal proposals, it is impossible to oversell your message. A)True B)False
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Chapter 15: Completing Reports and Proposals
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Sample Questions
Q1) Because they fall at the beginning of a report, the prefatory parts are usually written first.
A)True
B)False
Q2) Instead of a letter of authorization, solicited proposals refer to the ________ issued by the client.
Q3) Three weeks ago you sent a proposal to a client who had asked for information on upgrading his company's security system. You've heard nothing in response. You should A) take it as a sign that the client agrees with what you had to say and is likely to hire you.
B) assume that the report has not been read.
C) demand to know why you haven't received a response yet.
D) inquire politely about your proposal and offer to answer any questions regarding what you offered.
Q4) Materials in an appendix are not incorporated into the text because A) they are boring.
B) they are controversial.
C) they are too long, or not relevant to everyone in the audience.
D) they include bad news.
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Chapter 16: Developing Oral and Online Presentations
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Sample Questions
Q1) If you're addressing an audience that doesn't speak your language, consider using a(n) ________ to put your speech into terms they can easily understand.
Q2) Of the total time you spend writing your oral presentation, you should devote only a minimal amount to writing your introduction.
A)True
B)False
Q3) In preparing a speaking outline for your presentation, you should avoid cluttering it with complete sentences.
A)True
B)False
Q4) The easiest and most effective delivery mode for most business presentations is speaking from ________.
Q5) You should never ask to see the location for your presentation in advance, since doing so shows a lack of confidence.
A)True
B)False
Q6) Offer some practical suggestions for overcoming anxiety related to public speaking.
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Chapter 17: Enhancing Presentations With Slides and Other
Visuals
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Sample Questions
Q1) Using builds can help prevent your audience from reading ahead during your presentation.
A)True
B)False
Q2) Which of the following visuals would be particularly helpful for recording ideas during a group brainstorming session?
A) Screencast
B) Electronic presentation
C) Flip chart
D) None of the above
Q3) Screencasting allows you to record what takes place on your screen into a little video that can be emailed to other users so they can view how to use software programs.
A)True
B)False
Q4) The colors you use for slides should, above all else, reflect your personality and individual style.
A)True
B)False
Page 19
Q5) List at least three types of visuals commonly used in business presentations.
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Chapter 18: Building Careers and Writing Résumés
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Q1) The best résumés are written using short, crisp phrases starting with strong ________ verbs.
Q2) A functional résumé is structured around a list of skills and abilities and focuses on the person's areas of competence.
A)True
B)False
Q3) The ________ ________ section of a résumé states what you wish to accomplish in your work.
Q4) When mailing a résumé, it is a good idea to
A) use a standard white #10 envelope.
B) use a large kraft envelope.
C) pay to have it delivered the next day.
D) have it delivered via Priority Mail.
Q5) What potential risk should you consider before including a career objective on your résumé?
Q6) In the ________ ________ section of your résumé you list jobs you've had and responsibilities you've held on those jobs.
Q7) A(n) ________ résumé provides the opportunity to expand on the information contained in your basic résumé with links.
Page 20
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Chapter 19: Applying and Interviewing for Employment
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Sample Questions
Q1) Within two days after an employment interview, you should
A) write a follow-up letter (using the format for persuasive messages) and include another copy of your résumé.
B) have a friend call to see whether you got the job.
C) send the interviewer a short note of thanks.
D) assume that you didn't get the job if you haven't heard anything.
Q2) List the two functions of an application letter's final paragraph.
Q3) When applying for jobs, you should assume that every interested employer will conduct a general online search on you.
A)True
B)False
Q4) Explain the function of each phase of an application letter written in the AIDA format.
Q5) If you haven't heard from an employer by the promised date or within two weeks after an interview, you should send a message of ________.
Q6) In ________-________ interviews, the interviewer poses broad questions and encourages the applicant to talk freely.
Q7) In ________ interviews, several candidates are interviewed simultaneously.
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Chapter 20: Format and Layout of Business Documents
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Sample Questions
Q1) The quality of paper is measured by
A) weight and cotton content.
B) length and width.
C) whether or not it is imprinted with the name and address of the company.
D) color and texture.
Q2) In formal business reports, every page should have a page number printed at the top.
A)True
B)False
Q3) Letterhead stationery commonly includes the company's URL.
A)True
B)False
Q4) In the simplified letter format, commas follow both the salutation and the complimentary close.
A)True
B)False
Q5) Three blank lines are left between the complimentary close and the sender's typed name.
A)True
B)False
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Chapter 21: Documentation of Report Sources
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Sample Questions
Q1) Unlike source notes, content notes may supplement your main text with comments and/or cross-references.
A)True B)False
Q2) In APA style, titles of articles are put in quotation marks and all important words are capitalized.
A)True
B)False
Q3) With APA style, you use
A) superscripts and footnotes or endnotes.
B) the author-date system.
C) the author-page number system.
D) full citations within the text itself.
Q4) With MLA style, you use
A) the author-page reference system.
B) superscripts and footnotes or endnotes.
C) the author-date system.
D) full citations within the text itself.
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Chapter 22: Correction Symbols
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Q1) The plural of "son-in-law" is "sons-in-law," but the possessive is "son-in-law's."
A)True
B)False
Q2) The pronoun "who" is in the nominative case; the pronoun "whom" is in the objective case.
A)True
B)False
Q3) You should include a comma when a date consists only of the month and year.
A)True
B)False
Q4) A semicolon is used to separate independent clauses when the second clause begins with a conjunctive adverb such as "however" or "therefore."
A)True
B)False
Q5) Which of the following possessive phrases is not correct?
A) The team's contract with the players
B) The teams' contract with the players
C) It's advantages to the players
D) Its advantages to the players
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