Business Communication
Exam Materials
Course Introduction
Business Communication explores the principles and practices essential for effective communication in professional environments. The course covers strategies for crafting clear, concise messages in various business contexts, including emails, reports, proposals, and presentations. It examines both verbal and nonverbal communication, intercultural considerations, and the use of digital technologies to facilitate collaboration and information sharing. Students will develop practical skills in listening, persuasion, and negotiation, enabling them to navigate organizational dynamics and build strong workplace relationships. Through simulations and real-world case studies, participants will learn to tailor their communication styles to diverse audiences and achieve business objectives efficiently.
Recommended Textbook
Organizational Behaviour 4th Canadian Edition by Angelo Kinicki (1)
Available Study Resources on Quizplus 14 Chapters
576 Verified Questions
576 Flashcards
Source URL: https://quizplus.com/study-set/3058
Page 2
Chapter 1: Introduction to the Field of Organizational Behavior
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36 Verified Questions
36 Flashcards
Source URL: https://quizplus.com/quiz/60720
Sample Questions
Q1) Diversity management is not required in a contemporary organization as a 'melting pot' approach is used by organizations of today.
A)True
B)False
Answer: False
Q2) Common diversity practices incorporate accountability, development and recruitment.Discuss at least four practices in each of these three key areas.
Answer: Refer to Table 1.3(in the text)
Q3) Management is the process of working with and through others to achieve organizational objectives effectively, efficiently, and ethically.Considering this definition, explain why the characteristics of future managers are important to achieving organizational goals.
Answer: Refer to Table 1.1(in the text)
Q4) Theory Y assumes individuals are pessimistic and negative. A)True
B)False Answer: False
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Chapter 2: Individual Behavior, Personality, and Values
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/60714
Sample Questions
Q1) Fundamental attribution bias is an individual's tendency to attribute behaviours to situational factors.
A)True
B)False
Answer: False
Q2) The employees of the organization considered Kevin a good leader.Therefore, Kevin had a greater effect when trying to influence the employees.
A)True
B)False
Answer: True
Q3) The CEO allowed each executive team member to defend his or her department budgetary allocation that would result in a financial loss.This is an example of which negatively perceived leadership behaviour?
A)getting the team to work as individuals
B)letting group members make decisions
C)maintaining performance standards
D)assigning specific tasks
Answer: A
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4
Chapter 3: Perceiving Ourselves and Others in Organizations
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34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/60713
Sample Questions
Q1) Researchers have found a positive relationship between self-efficacy and A)positive behaviour
B)negative behaviour
C)job performance
D)job design
E)career success
Answer: C
Q2) Outline the forms of self-concept, providing one research implication for each. Answer: There are three forms of self-concept, (1) self-esteem, (2) self-efficacy, and (3) self-monitoring.Answers may vary for the research implications.Examples of research implications as indicated in the text are included.A research implication for self esteem is that self-esteem can be improved.A research implication for self-efficacy indicates a positive relationship between self-efficacy and job performance.A research implication for self-monitoring is that high self-monitors enjoyed more internal and external promotions than low self-monitors.
Q3) Self-efficacy is the belief in one's ability to accomplish tasks.
A)True
B)False
Answer: True
Page 5
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Chapter 4: Workplace Emotions, Attitudes, and Stress
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49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/60712
Sample Questions
Q1) Ali has a positive attitude towards work.He is more likely to:
A)work to the requirements listed in his job description
B)do less than what is required at his job
C)work longer hours if required and work harder
D)work the same number of hours as his colleagues
E)help his colleagues in their jobs
Q2) What is the relationship between values and attitudes and job satisfaction?
Q3) A work mentor helps to reduce levels of work-family conflict.
A)True
B)False
Q4) An attitude is
A)one's beliefs
B)a preferred way of behaving
C)the similarity between personal values and organizational values
D)a learned predisposition to respond to a given object
E)avoiding conflict
Q5) Individuals are more likely to be committed to an organization if they feel the organization cares about them.
A)True
B)False
6
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Chapter 5: Employee Motivation
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36 Verified Questions
36 Flashcards
Source URL: https://quizplus.com/quiz/60711
Sample Questions
Q1) One key managerial implication of Maslow's theory worth noting is that a satisfied need may lose its motivational potential.
A)True
B)False
Q2) Successful people have one thing in common; they do not set goals.
A)True
B)False
Q3) Goals should be set at a high level, but they should be achievable.This statement is advocating which of the following:
A)setting goal difficulty
B)setting goal commitment
C)setting goal feedback
D)setting goal participation
E)setting goal specificity
Q4) Equity theory explains how people strive for fairness and justice in social exchanges or give-and-take relationships.
A)True
B)False
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Page 7
Chapter 6: Decision Making and Creativity
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) Norms are enforced to clarify the group's or organizations central values and/or unique identity.
A)True
B)False
Q2) In a managerial position, it is especially important to keep team members and employees informed by explaining policies and decisions and providing accurate feedback.This is an example of which guideline for building and maintaining trust?
A)Communication
B)Support
C)Respect
D)Predictability
E)Competence
Q3) __________ enable the work group to define, clarify, and pursue a common purpose.
A)Task roles
B)Information seeker roles
C)Storming stage
D)Maintenance roles
E)Norms
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Page 8
Chapter 7: Team Dynamics
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36 Verified Questions
36 Flashcards
Source URL: https://quizplus.com/quiz/60709
Sample Questions
Q1) A person should develop their listening skills to enable him or her to use the appropriate type.
A)True
B)False
Q2) Stereotypes may affect the interpretation of a message.
A)True
B)False
Q3) Which of these is using video and audio links along with computers to enable people at different locations to see, hear, and talk with one another?
A)video conferencing
B)extranet
C)world wide web
D)intranet
E)internet
Q4) Social networking sites may blur the line between personal and business.
A)True
B)False
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9
Chapter 8: Communicating in Teams and Organizations
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/60708
Sample Questions
Q1) A practical lesson from conflict research indicated that as conflict increased
A)more threats were present
B)disagreements were more obvious
C)group satisfaction decreased
D)a smoothing style was not used
E)people became more confrontational
Q2) A questionable negotiation tactic of providing excessive information to the opponent or asking many questions is referred to as A)maximization
B)distraction
C)change of mind
D)information exploitation
E)lies
Q3) Conflicting individuals are sometimes so focused on their own emotions, that they have difficulty moving on to find a satisfying resolution.
A)True
B)False
Q4) There are six techniques for ADR resolution.List and explain the six techniques.
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Chapter 9: Power and Influence in the Workplace
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/60707
Sample Questions
Q1) An informal group bound together by active pursuit of a single goal is a A)coalition
B)network
C)organization
D)department
E)group
Q2) Legitimate power is obtaining compliance with the promise of rewards that a superior can give.
A)True
B)False
Q3) Political manoeuvring is triggered primarily by uncertainty.
A)True
B)False
Q4) The ability to influence others to develop a dependent relationship is the definition of A)influence
B)social power
C)reward power
D)position power
E)power
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Chapter 10: Conflict and Negotiation in the Workplace
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53 Verified Questions
53 Flashcards
Source URL: https://quizplus.com/quiz/60719
Sample Questions
Q1) Leadership involves
A)mentoring
B)coaching
C)inspiring
D)motivating
E)mentoring, coaching, inspiring and motivating
Q2) The right vision unleashes human potential as it serves to
A)be a beacon of hope for the organization
B)provide a common purpose for the organization
C)attract commitment from workers
D)energize workers
E)be a beacon of hope, provide a common purpose, attract commitment as well as energize workers
Q3) Servant leaders rely more on positional authority than on persuasion when making decisions and trying to influence others
A)True
B)False
Q4) Behavioural styles of leadership began at the end of WW1
A)True
B)False
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Chapter 11: Leadership in Organizational Settings
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/60718
Sample Questions
Q1) A change-resistant culture can undermine the effectiveness of any type of organizational change.
A)True
B)False
Q2) The process by which employees learn an organization's values, norms, and required behaviours is
A)raison d'etre
B)organizational socialization
C)strategic plan
D)vision
E)mission
Q3) The clan culture and the market culture are contradicting cultures.
A)True
B)False
Q4) Employees with disabilities or from a different cultural background should be socialized in the exact same way as other employees to maintain consistency.
A)True
B)False
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Chapter 12: Designing Organizational Structures
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/60717
Sample Questions
Q1) A contemporary structure that has work redirected to an outside company is called a(n)
A)network organization
B)cross-functional team structure
C)outsourcing structure
D)virtual organization
E)matrix structure
Q2) The following descriptors: dynamic, learning, information rich, global, and skills oriented are all words that help describe which style of organization?
A)new-style
B)old-style
C)mechanistic
D)organic
E)virtual
Q3) The matrix organizational structure has many benefits, and yet two global studies identified why so many firms fail in their attempts to implement such a structure.There are six steps to help firms realize their potential when introducing a matrix structure.Consider the list and explain how to implement such a structure.
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Chapter 13: Organizational Culture
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55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/60716
Sample Questions
Q1) High levels of self-efficacy were negatively associated with resistance to change.
A)True
B)False
Q2) A reassessment of a stressor in terms of what might and can be done to reduce stress is the
A)primary appraisal
B)secondary appraisal
C)stress appraisal
D)moderator appraisal
E)control appraisal
Q3) Dominic started an employee fitness program to reduce stress and find balance.Research indicates he should be feeling
A)less motivated about work
B)insecure about his job
C)negative about his peers who are not exercising
D)positive about his job performance and job satisfaction
E)positive about future financial rewards
Q4) What are the three coping strategies during times of change.Give an example of each.
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Chapter 14: Organizational Change
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37 Verified Questions
37 Flashcards
Source URL: https://quizplus.com/quiz/60715
Sample Questions
Q1) Language training is considered a difficulty and expensive cross-cultural training experience.
A)True
B)False
Q2) Primary meaning derived from various non-verbal situational cues is a(n) _____________ culture.
A)low-context
B)collective
C)high-context
D)individual
E)organizational
Q3) The awareness of countries that have a collectivist society or an individualist society is not necessary to be a successful expatriate.
A)True
B)False
Q4) The best defense against culture shock includes training and intensive language study of the host country.
A)True
B)False
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