Business Communication Exam Bank
Course Introduction
Business Communication is an essential course that explores the principles and practices of effective communication within organizational settings. It covers the development of written, oral, and digital communication skills necessary for professional success, including business correspondence, presentations, reports, and interpersonal communication. The course emphasizes clarity, conciseness, audience analysis, nonverbal cues, and cross-cultural considerations, while integrating technology and media tools relevant to modern business environments. Through practical assignments and collaborative activities, students build the competencies required to convey information strategically, foster professional relationships, and support decision-making processes in diverse business contexts.
Recommended Textbook
BCOM 4th Edition by Carol M. Lehman
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Page 2
Chapter 1: Establishing a Framework for Business Communication
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Sample Questions
Q1) Discuss the major strengths of teams.
Answer: Teams make workers happier by empowering them to shape their own jobs.Teams increase efficiency by eliminating layers of management, opening lines of communication and increasing interaction between employees and management.Teams enable a company to draw on the skills and imagination of the whole work force.Teams provide a level of expertise that is unavailable on the individual level.Teams help companies deliver higher-quality products or services at faster speeds and lower costs.
Q2) Which of the following are NOT barriers to intercultural communication?
A) Ethnocentrism, stereotypes, and translation limitations
B) Chronemics, proxemics, and kinesics
C) Synergy, decentralized decision making, and cross functional teams
D) All of the above are barriers
Answer: C
Q3) The single most important aspect of successful teamwork is
A) shared leadership.
B) diversity of group members.
C) effective communication.
D) problem solving and consensus.
Answer: C
Page 3
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Chapter 2: Focusing on Interpersonal and Group Communication
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Q1) Which of the following stages of team development is marked by optimal performance levels?
A) Forming
B) Norming
C) Performing
D) In an effective team, all stages are marked by peak performance
Answer: C
Q2) The MOST important reason for teams to utilize agendas and minutes is that
A) participants know what is expected of them and can track, follow up, and ensure implementation of decisions made in previous meetings.
B) written records prove to company owners that meetings aren't a waste of time.
C) written records clear team members of any legal challenges that may arise.
D) written records assure that each member participates equally.
Answer: A
Q3) In Total Quality Management (TQM) programs, the emphasis is on
A) distributing the decision-making power throughout the organization.
B) limiting the role of each employee in the organization.
C) increasing functional and departmental boundaries.
D) eliminating the middle management layer.
Answer: A
Page 4
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Chapter 3: Planning Spoken and Written Messages
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Q1) In a deductive message, the most important information should be
A) placed at the very end of the message.
B) placed at the beginning of the message.
C) placed in the middle of the message.
D) placed in all sections of the message.
Answer: B
Q2) Discuss three major audience characteristics that should be considered when tailoring your message to fit your audience.
Answer: Any three of the following can be discussed: age, economic level, educational/occupational background, needs and concerns of the receiver, culture, rapport, and expectations.
Q3) The politician seeking re-election referred to the importance of "revenue enhancements" for providing additional community services. This is an example of
A) Doublespeak or corporate speak
B) Denotative meaning
C) Cultural bias
D) Emphatic tone
Answer: A
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Chapter 4: Preparing Spoken and Written Messages
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Q1) All sentences in a business message should be of approximately the same length.
A)True
B)False
Q2) Which of the following is NOT a technique for linking sentences?
A) Repeat a word used in a preceding sentence.
B) Use a pronoun representing a noun from the preceding sentence.
C) Use the passive voice.
D) Use connecting words.
Q3) Passive voice is used in the following sentence: "The stockholders read the annual report."
A)True
B)False
Q4) Grammar and style checkers in word processing programs replace the need for a human editor.
A)True
B)False
Q5) The readability level of a passage is affected by the length of the sentences and difficulty of the words.
A)True
B)False
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Chapter 5: Communicating Electronically
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Q1) The ABC Corporation is concerned about the legal problems of email being used for evidence in litigation. Employees must adhere to strict email guidelines. Which of the following should NOT be one of ABC's guidelines for email usage?
A) Avoid writing emotionally charged emails.
B) Organize emails in folders and subfolders for quick retrieval.
C) Delete unneeded emails regularly to avoid clutter
D) Use email for private messages.
Q2) According to the Electronic Communications Privacy Act, firms may check the email messages of their employees
A) to determine if employees are using the email system for legitimate work-related purposes.
B) and publicize their content in any way the employer chooses.
C) to determine whether the messages are originated at work or home.
D) only if they suspect company espionage or theft.
Q3) The subject line of an email message should do all of the following, EXCEPT
A) warn the recipient of the message of the bad news.
B) allow the recipient to prioritize the message.
C) expedite understanding of the message.
D) provide a point of reference for future use.
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Page 7
Chapter 6: Delivering Good- and Neutral-News Messages
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Q1) Appreciation letters that are not sent in a timely manner may arouse questions about the sender's motive.
A)True
B)False
Q2) Mary has a neutral message to deliver to a co-worker. What delivery options would be the most effective?
A) Letter, email, or telephone
B) Memo, instant messaging, or letter
C) Letter, phone, or in person
D) Memo, email, or phone
Q3) Which of the following is recommended advice when writing an appreciation message?
A) Time the message to arrive two to three weeks following the action or event.
B) Use slight overstatements to communicate your favorable attitude.
C) Avoid specific remarks about the receiver's performance or achievement.
D) Consider sending a copy of the appreciation message to the individual's supervisor.
Q4) What questions should you ask yourself in order to determine an appropriate communication channel for a particular message?
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Chapter 7: Delivering Bad-News Messages
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Q1) Exceptions to the use of inductive approach for bad-news messages include
A) messages addressing a very small, insignificant matter.
B) memos sent within the company.
C) oral presentations.
D) all of the above
Q2) Which of the following is NOT a technique for writing a bad-news message?
A) Use positive language to accentuate the positive.
B) Use the deductive writing approach.
C) Sandwich the bad news between the buffer and positive closing.
D) Use passive voice, general terms, and abstract nouns.
Q3) "I have received and read your letter of April 12" is an effective neutral way to begin the first paragraph of a bad-news message.
A)True
B)False
Q4) If bad news appears in the first sentence of a message, the A) receiver will be prepared for the reasoning that follows.
B) receiver's urge to counter argue will be minimized.
C) receiver's reaction is likely to be defensive.
D) receiver will withhold judgment until he or she has finished reading.
Q5) List and explain three stylistic aspects of writing a bad-news statement.
Page 9
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Chapter 8: Delivering Persuasive Messages
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Q1) Marcus is writing a persuasive message asking his employees to complete an online company survey. Which of the following should he avoid when writing his message?
A) Keeping paragraphs short
B) Using concrete nouns and active verbs
C) Focusing the spotlight on benefits to the company
D) Using an inductive outline
Q2) Santosh, a computer service firm owner, has drafted a sales letter to area businesses in which he has emphasized his central selling point- immediate, personal service-in each paragraph. To keep the recipient's interest, he should edit his message to include the idea of his central selling point in only one paragraph.
A)True
B)False
Q3) A response that is sent to someone who has invited a persuasive message requires an attention-getting sentence to start the message.
A)True
B)False
Q4) Explain how Maslow's need hierarchy can help you write a more effective persuasive message to the receiver.
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Page 10
Chapter 9: Understanding the Report Process and Research Methods
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Q1) Describe the four steps in finding a solution to a business problem.
Q2) Referencing is essential when material is quoted from a source and is optional when paraphrasing.
A)True
B)False
Q3) The monthly financial statement that Sharecom Investments sends to its investors is an example of an analytical report.
A)True
B)False
Q4) A research firm wants to conduct research to determine what the U.S. population thinks of imported clothing. Describe three primary research options that are available for this type of research. Which option would you recommend that the research firm use? Why?
Q5) Which of the following is a common error that MOST hinders the accurate interpretation of data?
A) Interpretation of results from a large sampling
B) Tabulation of a questionnaire with many items
C) Assumption of a cause-effect relationship when one does not exist
D) Application of statistical analysis
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Chapter 10: Managing Data and Using Graphics
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Q1) Data on the growth of online business transactions over a five-year period would best be shown in a line chart.
A)True
B)False
Q2) What best determines if a graphic presentation is effective?
A) The graphic's ability to prove that the writer or speaker is competent with computer software.
B) The graphic's contribution to the overall understanding of the idea under discussion.
C) The graphic's success in reinterpreting facts that support the goal sought by the writer or speaker.
D) The graphic's ability to attract visual attention.
Q3) Explain why quantitative data from a research study must be condensed into a manageable size before you can interpret it.
Q4) A pie chart is the best type of graphic aid to use to summarize the results of a survey question to which each respondent could check more than one answer.
A)True
B)False
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12
Chapter 11: Organizing and Preparing Reports and Proposals
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Q1) Which of the following is NOT true of the executive summary?
A) It provides an overview of the essential elements in an entire report.
B) It includes the table of contents.
C) It summarizes the recommendations.
D) It previews the major report divisions.
Q2) Which of the following statements is NOT correct concerning the appendix of a report?
A) Each report contains only one appendix, although several things may be placed in it.
B) The appendix is a good place to put lengthy material that is related to the information in the body.
C) Each item in the appendix must be mentioned in the report.
D) The appendix may include questionnaires, summary tabulations, legal documents, or mathematical computations.
Q3) An appendix contains supplementary information that supports the report but is not appropriate for inclusion in the report itself.
A)True
B)False
Q4) Discuss guidelines for the writing process when preparing a proposal.
Page 13
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Chapter 12: Designing and Delivering Business
Presentations
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Q1) A male friend has asked for advice on how he should dress to give a presentation at a local business organization's annual awards banquet to be held in a downtown hotel. Which of the following would be your BEST suggestion?
A) Dress professionally, as much for yourself as for your audience.
B) Anything that is clean and neat would be appropriate; your appearance will not be important to the audience.
C) It is better to underdress than to overdress, so that you don't alienate yourself from your audience.
D) Business casual wear would be appropriate, since the event is being held after work hours.
Q2) North Americans are perceived by members of some cultures as too casual in their presentation style.
A)True
B)False
Q3) The way in which a speaker produces and joins sounds is referred to as A) articulation.
B) phonation.
C) pitch.
D) dialect.
Page 14
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Chapter 13: Preparing Résumés and Application Letters
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Q1) While e-portfolios and employment videos are helpful in communicating a person's qualifications and abilities, their use may also
A) enable the potential employer not to stereotype.
B) eliminate potential illegal discrimination.
C) encourage the potential employer to focus on your physical characteristics.
D) result in all of the above.
Q2) Chen is searching for a job and has prepared a thorough résumé that includes the customary sections, plus information related to his volunteer work and foreign travel. Including these "extras" has caused his résumé to be two pages in length. What advice would you give him?
A) If including the extra information will likely increase his chances of getting an interview, he should leave it in, regardless of whether it takes two pages.
B) He should cut enough information to keep the résumé length to one page.
C) He should leave the information in the résumé; just change the margin and font so that it all fits on one page.
D) Don't worry about length; it is unimportant in résumé design.
Q3) List five sources for finding prospective employers; give one advantage and one disadvantage of each source.
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Chapter 14: Interviewing for a Job and Preparing Employment Messages
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Q1) Which of the following is NOT an advantage of video interviews?
A) They make better use of a recruiter's valuable time.
B) They screen out applicants who cannot work under pressure.
C) They allow students who may have financial constraints to meet with large companies.
D) They eliminate the need for face-to-face interviews.
Q2) Increasingly, companies are designing application forms to be tests of the applicant's written communication skills.
A)True
B)False
Q3) The interviewer typically forms an initial impression of the applicant
A) in the first few seconds of the interview.
B) after several questions have been answered in the interview.
C) near the close of the interview.
D) while reflecting on the candidate following the interview.
Q4) Which of the following messages should be written inductively?
A) Resignation
B) Follow up
C) Thank you
D) Job acceptance
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