Business Communication Exam Bank
Course Introduction
Business Communication explores the principles and practices of effective communication within business settings. The course covers written, oral, and electronic communication skills essential for success in the workplace, including crafting professional emails, reports, and proposals, as well as delivering impactful presentations and participating in meetings. Students learn strategies for audience analysis, message clarity, intercultural communication, and persuasive techniques while considering ethical and technological aspects of business correspondence. Through practical assignments and case studies, the course aims to develop students competence in conveying information clearly and professionally, fostering collaboration, and building strong business relationships.
Recommended Textbook
Excellence in Business Communication 10th Edition by John V. Thill
Available Study Resources on Quizplus
19 Chapters
1658 Verified Questions
1658 Flashcards
Source URL: https://quizplus.com/study-set/2098
Page 2
Chapter 1: Achieving Success Through Effective Business Communication
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41784
Sample Questions
Q1) In most organizations,the rumor mill tends to be particularly active when
A) employees are satisfied with their jobs.
B) formal communication channels are working efficiently.
C) employees are wasting company time.
D) the formal communication network is not providing the information employees want.
E) there is a lack of gender balance among the employees.
Answer: D
Q2) The accepted principles of conduct that govern behavior within a society are known as
A) laws.
B) social guidelines.
C) ethics.
D) protocols.
E) none of the above.
Answer: C
Q3) Ethics can be defined as not doing anything illegal.
A)True
B)False
Answer: False
Page 3
To view all questions and flashcards with answers, click on the resource link above.
Chapter 2: Mastering Team Skills and Interpersonal Communication
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41786
Sample Questions
Q1) ________ management is a way of involving employees in the company's decision making.
Answer: Participative
Explanation: Participative management is the effort to involve employees in the company's decision making.Teams are often at the core of participative management.
Q2) As the leader of a new task force,you notice that one of your team members remains silent during meetings.What should you do?
Answer: The team won't function to its potential if even one member doesn't contribute,and this individual may be tuning out without really knowing why.It would be important to encourage him or her to participate by asking questions such as,"You've done a lot of work in this area.What do you think?"
Explanation: When people are noncommittal and silent,they may be tuning you out without even knowing why.Continuing with your argument is futile.Deal directly with the resistance,without accusing.You might say,"You seem to have reservations about this idea.Have I made some faulty assumptions?" Such questions force people to face and define their resistance.
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Communicating in a World of Diversity
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41788
Sample Questions
Q1) Describe at least three common business activities affected by contextual differences across cultures.
Answer: Contextual differences across cultures can profoundly affect the way people engage in decision making,problem solving,and negotiating.
Explanation: Contextual differences are apparent in the way business people approach situations such as decision making,problem solving,negotiating,interaction among levels in the organizational hierarchy,and socializing outside the workplace.For example,in low-context cultures,business people tend to focus on the results of the decisions they face,a reflection of the cultural emphasis on logic and progress.In comparison,high-context cultures emphasize the means or the method by which a decision will be made.Building or protecting relationships can be as important as the facts and information used in making the decisions.Consequently,negotiators working on business deals in such cultures may spend most of their time together building relationships rather than hammering out contractual details.
Q2) In general,attitudes toward work and success are consistent across the world.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Planning Business Messages
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41789
Sample Questions
Q1) Briefly describe how to meet an unfamiliar audience's informational needs.
Q2) When analyzing your audience,you should ignore everyone except the key decision makers.
A)True
B)False
Q3) "Latest Investment Performance" is an example of a message topic,whereas "Poor Investment Performance Continues" is an example of a main idea.
A)True
B)False
Q4) When your message is complex and includes a large amount of information,
A) a variety of techniques (such as brainstorming) can help determine your main idea.
B) it is best to allow the audience to figure out the main idea on their own.
C) effective communicators realize that trying to find a single main idea is a waste of time.
D) it is not necessary to determine a single main idea, as long as you are clear about your topic.
E) audiences will not expect you to have only one main idea.
Q5) Describe at least three of the tasks involved in developing an audience profile.
To view all questions and flashcards with answers, click on the resource link above.
Page 6
Chapter 5: Writing Business Messages
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/41790
Sample Questions
Q1) "Insurance premiums have increased,and cost-of-living raises have not kept up" is a ________ sentence.
A) simple
B) compound
C) complex
D) compound-complex
E) simple-compound
Q2) Why do written communication and most forms of electronic media generally require more tact than oral communication?
Q3) "Although our servers are stable,the telephone system is a serious concern" is a
A) simple sentence.
B) compound sentence.
C) complex sentence.
D) compound-complex sentence.
E) simple-compound sentence.
Q4) How is the denotative meaning of a word different from its connotative meaning?
Q5) Honor and progress are concrete words.
A)True
B)False
Q6) What are the five most common techniques for developing paragraphs?
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Completing Business Messages
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41791
Sample Questions
Q1) For effective document design,you should
A) fit as much material as possible on each page.
B) use a mix of several typefaces and type sizes and include a variety of decorative touches to make the pages look more interesting.
C) balance the space devoted to text, artwork, and white space.
D) use bright background colors to make your messages stand out.
E) do all of the above.
Q2) The middle section of a message has the greatest impact on the audience. A)True
B)False
Q3) When reviewing your document for content,you should be concerned with A) grammar and usage.
B) punctuation and spelling.
C) the accuracy and relevance of the information.
D) style and tone.
E) type styles and typefaces.
Q4) Briefly describe two strategies for clarifying sentence structure.
Q5) Items in a list do not need to have parallel construction.
A)True
B)False
Page 8
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Crafting Messages for Electronic Media
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/41792
Sample Questions
Q1) Compared to social media sites,email
A) no longer offers any advantages.
B) is much more difficult to use.
C) still has compelling advantages that make it useful in many companies.
D) is far less private.
E) is much more difficult to track and monitor.
Q2) Describe four challenges of effectively managing communication in a social media environment.
Q3) Email hygiene refers to
A) the absence of slang and informal language in email messages.
B) a nationwide movement to do away with information overload.
C) all the efforts companies make to keep email clean and safe.
D) refraining from using foul language in email.
E) software that scans email messages for misspelled addresses.
Q4) In email,"cc" stands for "carbon copy."
A)True
B)False
Q5) Briefly explain the concept of using compositional modes for electronic media.
Q6) What are seven guidelines to keep in mind when creating content for business-related social media?
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Writing Routine and Positive Messages
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41793
Sample Questions
Q1) Refusing to write a recommendation letter
A) should be avoided at all costs.
B) is unnecessary, since you can simply "forget" to write one if you decide against it.
C) is unethical, even if you have misgivings about the candidate.
D) is more risky than writing a negative letter.
E) is the best option if a candidate has serious shortcomings.
Q2) When making a direct request,you should state what you want in the first sentence or two and then follow with an explanation.
A)True
B)False
Q3) Why are appreciation messages important? What should they include?
Q4) When requesting recommendations,you should use the indirect approach. A)True B)False
Q5) If you are applying for a job,you may need to ask a professional associate to write a letter of ________.
Q6) Briefly describe the advantages social media releases have over the traditional news release.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Writing Negative Messages
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41794
Sample Questions
Q1) When you deliver bad news about business transactions (such as a delayed order shipment),you should always apologize to the audience.
A)True
B)False
Q2) What is the primary purpose of a performance review?
Q3) Using the indirect approach,the negative news comes
A) immediately after the buffer.
B) immediately before the reasons.
C) immediately after the reasons.
D) at the very end.
E) nowhere-"indirect" means you only imply the bad news.
Q4) Briefly describe the elements of a negative message that uses the direct approach.
Q5) When the bad news is a logical outcome of the reasons that come before it,the reader is more prepared to receive it.
A)True
B)False
Q6) Rewrite the following sentence using more respectful wording: "You shouldn't have put the blender into the dishwasher."
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Writing Persuasive Messages
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41795
Sample Questions
Q1) Most persuasive messages combine logical and emotional appeals.
A)True
B)False
Q2) Demographic information includes people's psychological characteristics,such as personality,attitudes,and lifestyle.
A)True
B)False
Q3) Regardless of the audience's specific needs,if your product is good and your message is clear,you will likely persuade them to make a purchase.
A)True
B)False
Q4) When your AIDA message uses an indirect approach and is delivered by email,what are two goals to keep in mind as you write the subject line?
Q5) When writing a persuasive claim or request for adjustment,you should appeal to your audience's sense of fair play,goodwill,or moral responsibility.
A)True
B)False
Q6) ________ information includes age,gender,occupation,income,and education.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Planning Reports and Proposals
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41796
Sample Questions
Q1) You have been asked to help a company find ways to reduce the amount it spends on employee health and dental benefits.Write a problem statement for the report that you will produce.
Q2) To find out your company's average monthly utility bill over the last year,you would need to calculate the mode of the last twelve bills.
A)True
B)False
Q3) You create a survey and administer it five times under identical conditions.Because it yielded completely different results each time,you should conclude that this survey is A) not valid.
B) not reliable.
C) open-ended.
D) leading.
E) closed-ended.
Q4) Unlike most search engines,a web directory yields results that have been screened by human editors.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Writing Reports and Proposals
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41797
Sample Questions
Q1) Transitional words and phrases
A) tie ideas together and show how one thought is related to another.
B) help overcome poor organization.
C) are essential to analytical reports but unnecessary in informational reports.
D) generally confuse readers, especially in online reports.
E) do all of the above.
Q2) Describe the characteristics of effective links in online content.
Q3) If you have a great deal of detailed,specific information to present,the best visual to use would be a
A) table.
B) pie chart.
C) diagram.
D) Gantt chart.
E) bar chart.
Q4) Discuss six principles to keep in mind when designing visuals regarding the aesthetic and symbolic aspects of graphic art.
Q5) A surface chart is a type of bar chart in which the bars are represented by symbols. A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Completing Reports and Proposals
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41798
Sample Questions
Q1) The text of a proposal
A) must always follow the AIDA plan.
B) is usually presented in outline form.
C) consists of the introduction, body, and close.
D) should be italicized.
E) is always organized using the direct approach.
Q2) The introduction is a good place to tell readers why they should be concerned with your topic.
A)True
B)False
Q3) Acknowledging sources in the body of a report is appropriate for academic work,but never in business.
A)True
B)False
Q4) It is never appropriate to submit a business report without a title fly.
A)True
B)False
Q5) List at least three types of materials commonly included in appendixes.
Q6) Why is it often helpful to enlist the help of two people when proofreading reports and proposals?
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Designing and Delivering Oral and Online Presentations
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41799
Sample Questions
Q1) For business presentations,time restraints are usually
A) rigid, permitting little or no flexibility.
B) meaningless-audiences expect presenters to take a little more time than they're allotted.
C) imposed only on lower-level employees.
D) not important if you are presenting to your colleagues.
E) only a suggestion.
Q2) The purpose of most business presentations is to inform or persuade. A)True
B)False
Q3) Define "backchannel" and describe the risks and benefits it provides for business presenters.
Q4) List at least three types of visuals commonly used in business presentations.
Q5) To reduce the formality of an oral presentation,
A) deliver your remarks in a conversational tone.
B) use a large room.
C) seat the audience in rows.
D) use only the passive voice.
E) do all of the above.
Q6) List the four delivery methods for oral presentations. Page 16
To view all questions and flashcards with answers, click on the resource link above.
Page 17
Chapter 15: Building Careers and Writing Résumés
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41800
Sample Questions
Q1) Contacting people in a job candidate's online network for background information
A) is illegal unless the candidate has listed them as references.
B) occurs very rarely, since most employers don't have time to check online networks.
C) is impossible if the candidate does not provide contact information.
D) violates Facebook and LinkedIn user agreements.
E) is becoming more common among employers.
Q2) The purpose of a résumé is to
A) induce the reader to hire you.
B) list all your skills and abilities.
C) get you an interview.
D) take the place of an application letter.
E) exaggerate your qualifications and impress potential employers.
Q3) When conducting a job search,you can use the Internet to
A) look for job openings.
B) respond to job openings.
C) research various companies.
D) learn buzzwords and jargon associated with a particular industry.
E) do all of the above.
Q4) Describe the main sections or elements that are included on most résumés.
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 16: Applying and Interviewing for Employment
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41801
Sample Questions
Q1) At the close of an interview,you should impress the interviewer with your assertiveness by pressing for an immediate decision.
A)True
B)False
Q2) In a(n)________ interview,the candidate meets with several interviewers at once.
A) panel
B) group
C) team
D) collaborative
E) inclusive
Q3) In the second stage of interviews,your best approach is to
A) stick to brief yes and no answers to the interview questions.
B) relate your training and experience to the organization's needs.
C) inquire about salary and benefits.
D) press for an immediate decision on whether or not to hire you.
E) do all the above.
Q4) List the two functions of an application letter's final paragraph.
Q5) List three guidelines to follow when deciding what to wear for an employment interview.
Q6) Describe at least five types of employment interviews.
Page 19
To view all questions and flashcards with answers, click on the resource link above.
Chapter 17: Format and Layout of Business Documents
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/41783
Sample Questions
Q1) Most envelopes used in U.S.business are No.10(9½).
A)True
B)False
Q2) What is the correct format for reference initials?
A) RSR/sm
B) RSR:sm
C) RSR:SM
D) Any of the above
E) None of the above.
Q3) The proper sequence for the standard parts of a letter is
A) heading, date, inside address, salutation, body, complimentary close, signature block.
B) date, heading, inside address, salutation, body, typewritten name, complimentary close.
C) salutation, date, heading, inside address, body, complimentary close, signature block.
D) inside address, heading, date, salutation, body, complimentary close, typewritten name.
E) salutation, inside address, body, complimentary close, signature block, date.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 18: Documentation of Report Sources
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/41785
Sample Questions
Q1) The purpose of a superscript numeral in text is to let the reader know
A) to read the marked line more carefully.
B) how many sources the author consulted.
C) that the report is scholarly.
D) to look for source information in either a footnote or an endnote.
E) none of the above.
Q2) With Chicago humanities style,the bibliography
A) lists only those works actually cited in the text.
B) lists works in the order in which they were cited in the text.
C) is always in reverse alphabetical order.
D) can include annotations.
E) does all of the above.
Q3) In APA style,titles of articles are put in quotation marks and all important words are capitalized.
A)True
B)False
Q4) With MLA style,you should wait to compile the works cited list until the rest of your report is completed.
A)True
B)False
Page 21
To view all questions and flashcards with answers, click on the resource link above.
Chapter 19: Handbook of Grammar, Mechanics, and Usage
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/41787
Sample Questions
Q1) Which of the following words is misspelled?
A) Exaggerate
B) Occurrence
C) Receive
D) Accommodate
E) Disbersment
Q2) A period goes inside quotation marks if the whole sentence is quoted but outside the quotation marks if only the last part of the sentence is a quote.
A)True
B)False
Q3) Which of the following punctuation marks is used to separate a dependent clause at the beginning of a sentence from the rest of the sentence?
A) Semicolon
B) Colon
C) Dash
D) Exclamation Point
E) Comma
To view all questions and flashcards with answers, click on the resource link above. Page 22