Course Introduction
Business Communication
Chapter Exam Questions
Business Communication explores the principles and practices of effective communication within the business environment. The course covers key topics such as written and oral communication, interpersonal and intercultural communication, and the use of technology in business interactions. Students will learn how to craft clear emails, reports, and proposals, deliver impactful presentations, negotiate and resolve conflicts, and apply communication strategies in diverse workplace scenarios. Through practical assignments and case studies, the course aims to build strong communication skills essential for professional success.
Recommended Textbook
Future of Business 3rd Canadian Edition by Norm Althouse
Available Study Resources on Quizplus
16 Chapters
2162 Verified Questions
2162 Flashcards
Source URL: https://quizplus.com/study-set/401 Page 2
Chapter 1: understanding Evolving Economic Systems and Competition
Available Study Resources on Quizplus for this Chatper
145 Verified Questions
145 Flashcards
Source URL: https://quizplus.com/quiz/7009
Sample Questions
Q1) What are patterns of expansion and contraction in aggregate economic activity,as measured by GDP?
A) business standards
B) cyclical adjustments
C) economic yields
D) business cycles
Answer: D
Q2) Which of the following situations occurs when government spending replaces spending by the private sector?
A) public-sector inflation
B) demarketing
C) deficit spending
D) crowding out
Answer: D
Q3) A strategic alliance is a cooperative agreement between a firm and its banker.
A)True
B)False
Answer: False
Q4) What is the name of the business cycle that follows a recessionary one?
Answer: recovery
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: the Global Marketplace and Governments Roles
Available Study Resources on Quizplus for this Chatper
121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/7010
Sample Questions
Q1) In 2009,Albania exported $340 million and imported products valued at $1.5 billion.Albania would exhibit which of the following?
A) a negative balance of trade
B) a negative trade deficit
C) a unfavourable balance of trade
D) a negative balance of payment
Answer: C
Q2) Japanese automobile manufacturer Mazda began production of the Premacy SUV in Haikou,China,at a plant it built in the Chinese province and expected to make 20,000 autos in 3 years.Mazda is using which action to engage in global trading?
A) direct foreign investment
B) an international cooperative
C) a limited partnership
D) an international corporation
Answer: A
Q3) Some multinational corporations are so large that they resemble small countries. A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Social Trends, social Responsibility, and Making
Ethical Decisions in Business
Available Study Resources on Quizplus for this Chatper
134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/7011
Sample Questions
Q1) The lowest level on the pyramid of social responsibility is the business's ____________________ responsibilities.
Answer: economic
Q2) During what stage of ethical development would an individual most likely be described as childlike?
Answer: preconventional
Q3) To be useful,a code of ethics should provide broad policies and let individual employees decide what rules they should follow.
A)True
B)False
Answer: False
Q4) Which of the following is the concern of businesses for the welfare of society?
A) social responsibility
B) consumer protection
C) the marketing concept
D) business ethics
Answer: A
Q5) ____________________ is the concern of businesses for the welfare of society.
Answer: Social responsibility
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Using Technology to Manage Information and for Business Success
Available Study Resources on Quizplus for this Chatper
116 Verified Questions
116 Flashcards
Source URL: https://quizplus.com/quiz/7012
Sample Questions
Q1) Which of the following BEST describes virtual private networks?
A) They require a significant investment in Internet infrastructure in order to operate efficiently.
B) They are least useful to people who regularly work outside the office.
C) They connect two or more private networks using a public network.
D) They dramatically increase a company's communications cost.
Q2) What is a computer program that copies itself into other software and can spread to other computer systems?
A) a computer virus
B) a computer vindication
C) a software infestation
D) computer guerrilla activity
Q3) Which of the following BEST describes an office automation system?
A) It automates production processes,and orders and monitors inventory.
B) It is technology used by information technologists only
C) It is technology used to assist all levels of employees to complete their daily tasks.
D) It includes devices used for telecommuting only.
Q4) What are the responsibilities of a CIO?
Q5) What is information technology (IT)?
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Forms of Business Ownership
Available Study Resources on Quizplus for this Chatper
120 Verified Questions
120 Flashcards
Source URL: https://quizplus.com/quiz/7013
Sample Questions
Q1) Which form of business ownership has the most difficulty in raising capital?
A) a sole proprietorship
B) a general partnership
C) a limited partnership
D) a corporation
Q2) North American Van Lines and Allied Van Lines merged to create the world's largest moving company.Prior to the merger,North American was the leading company in moving high-end merchandise such as computer and hospital equipment,while Allied specialized in households.What type of merger is this?
A) a vertical merger
B) a combination
C) a conglomerate
D) a horizontal merger
Q3) Which of the following is a disadvantage of sole proprietor ownership?
A) all profits to the owner
B) ease and low cost of formation
C) freedom from government regulation
D) unlimited liability
Q4) What is the first step in incorporating a company?
Q5) List the two basic types of partnership.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Entrepreneurship and Small Business
Available Study Resources on Quizplus for this Chatper
112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/7014
Sample Questions
Q1) In buying an existing business,the prospective buyer should ask questions about the operation of the business.Which of the following would be the most appropriate question to ask?
A) How are you going to use the money you receive for the business?
B) Are any of the employees creating problems?
C) Who loaned you the initial investment?
D) Are there any problems with the business?
Q2) ____________________ is financing obtained from investment companies that specialize in financing small,high-growth companies and receive an ownership interest and a voice in management in return for their money.
Q3) Due to better advancement opportunities in Fortune 500 corporations,the number of women entrepreneurs is diminishing.
A)True
B)False
Q4) What is one advantage of owning a small business?
A) interest-free loans
B) guaranteed profit
C) flexibility
D) no taxes
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Management and Leadership in Todays Organizations
Available Study Resources on Quizplus for this Chatper
142 Verified Questions
142 Flashcards
Source URL: https://quizplus.com/quiz/7015
Sample Questions
Q1) Plant manager Kiley Wu receives the master budget from divisional headquarters and breaks it down for the three shift managers.She coordinates with other plant managers and manages lower-level managers.What type of manager is she?
A) a supervisory manager
B) a functional manager
C) a coordination manager
D) a middle manager
Q2) Which of the following functions of management involves resolving conflicts?
A) organizing
B) leadership
C) controlling
D) planning
Q3) What is the ability to view an organization as a whole,to understand how the various parts fit together,and how it relates to other organizations?
A) tactical skill
B) conceptual skill
C) organizational skill
D) strategic skill
Q4) What is another name for a free-rein leadership style?
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Designing Organizational Structures
Available Study Resources on Quizplus for this Chatper
149 Verified Questions
149 Flashcards
Source URL: https://quizplus.com/quiz/7016
Sample Questions
Q1) When the Chili restaurant chain was in financial trouble,its CEO directed the managers of each of the chain's restaurant to trim costs without sacrificing customer satisfaction.Which of the following did the CEO use to make restaurant managers accountable for cost-cutting measures?
A) substitution
B) transposition
C) delegation of authority
D) job sharing
Q2) A research employee at the European Metabolic Diseases Group has a boss at the company's European Research department and a boss at the company's European Metabolic Diseases product group.This violates which of the following principles?
A) unity of command
B) functionalization
C) unity of supervision
D) unity of structure
Q3) ____________________ is the degree to which group members want to stay in the group and resist outside influences.
Q4) What type of organizational structure is well suited to small,entrepreneurial firms?
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Motivating Employees
Available Study Resources on Quizplus for this Chatper
114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/7017
Sample Questions
Q1) In Herzberg's model,which of the following would be an example of a hygiene factor?
A) responsibility
B) supervision
C) promotion
D) recognition
Q2) What are managers doing when they vertically expand an employee's job?
Q3) Wes Johnston overheard his manager say,"Work is as natural as play,and workers seek more job responsibility." This statement supports which of the following theories?
A) the hierarchy of needs
B) Theory Y assumptions
C) Theory X assumptions
D) Theory Z assumptions
Q4) Commissions,bonuses,and retainer fees are all forms of variable pay.
A)True
B)False
Q5) Employee ownership creates too much stress and is a poor motivator.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Managing Human Resources and Labour Relations
Available Study Resources on Quizplus for this Chatper
133 Verified Questions
133 Flashcards
Source URL: https://quizplus.com/quiz/7018
Sample Questions
Q1) Robin Banyan applied for a job at Shane Printing,which is unionized.She was told that she need not join the union and did not have to pay union dues if she did not want to.Shane Printing's labour contract supports which of the following type of shop?
A) a closed shop
B) an open shop
C) an agency shop
D) a union shop
Q2) Abed Mahomet works for a food service that provides prepared entrees to restaurants.The food service's workers are represented by a union,but Mahomet pays no dues to the union and is not a member.Mahomet works in which of the following type of shop?
A) a closed shop
B) an agency shop
C) a mandated shop
D) an open shop
Q3) What are the basic types of compensation? Give an example of each.
Q4) What is the first step in the typical grievance procedure?
Q5) What is human resources management?
Q6) What is the appropriate role of top management in managing diversity?
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Achieving World-class Operations Management
Available Study Resources on Quizplus for this Chatper
136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/7019
Sample Questions
Q1) ____________________ is a popular computerized system of controlling inventories that uses a master list to ensure materials,labour,and equipment needed for production are at the right places in the right amounts at the right time.
Q2) What is the purchasing function sometimes known as?
A) coordination
B) a buying procedure
C) procurement
D) delivery
Q3) Hans Guten makes furniture according to the specifications of the customer who ordered it.Each piece of furniture he makes is unique and he makes only one piece of furniture at a time.Guten is engaged in which of the following production processes?
A) mass production
B) individualized production
C) customization
D) niche manufacturing
Q4) ____________________ combine automated workstations with computer-controlled transportation devices called automatic guided vehicles that move materials between workstations and into and out of the system.
To view all questions and flashcards with answers, click on the resource link above.
13
Chapter 12: Understanding the Customer
Available Study Resources on Quizplus for this Chatper
140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/7020
Sample Questions
Q1) ____________________ segmentation is market segmentation by personality or lifestyle.
Q2) Personal interviews can be used to gather ____________________ data.
Q3) An ad for Virgin Airlines shows a traveller sleeping comfortably in the airline's new seats.This ad is using which of the following type of segmentation?
A) benefit
B) psychological
C) demographic
D) geographic
Q4) What are the first two steps in the consumer decision-making process?
Q5) Choosing the brand name,package size,and colour,and the length of warranty are components of the ____________________ strategy.
Q6) Why are cost competitive advantages not as long lasting as other kinds of competitive advantage?
Q7) What kind of segmentation is the publisher of Seventeen magazine using?
Q8) One-to-one marketing is synonymous with database marketing.
A)True
B)False
Q9) What is the marketing concept?
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Creating Marketing Strategies
Available Study Resources on Quizplus for this Chatper
174 Verified Questions
174 Flashcards
Source URL: https://quizplus.com/quiz/7021
Sample Questions
Q1) The process of packing 24 rolls of double-ply toilet tissue in super-sized packages such as those sold at Superstore and Costco is an example of which of the following functions?
A) accumulating
B) sorting out
C) adaptive packaging
D) allocating
Q2) Which of the following is the BEST example of a consumer product?
A) a car bought by a real estate agency for its salespeople to use
B) a textbook purchased by a student taking this class
C) magazines sold to a college bookstore
D) a case of toothbrushes sold to a dentist
Q3) Give an example of bundling.
Q4) A useful rule to remember in distribution is that although channel members (middlemen)can be eliminated,their functions cannot.
A)True
B)False
Q5) ____________________ is any paid form of nonpersonal promotion by an identified sponsor.
Page 15
Q6) List two reasons that a company might use penetration pricing.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Using Financial Information and Accounting
Available Study Resources on Quizplus for this Chatper
133 Verified Questions
133 Flashcards
Source URL: https://quizplus.com/quiz/7022
Sample Questions
Q1) Which of the following is the process of distributing the original cost of a long-term asset over the years of its useful life?
A) depreciation
B) accountable life
C) cost distribution
D) appreciation
Q2) An accounting journal is a chronological list of transactions,each assigned to a particular account.
A)True
B)False
Q3) What is the ratio of total current assets to current liabilities called?
A) the activity ratio
B) the profitability ratio
C) the current ratio
D) the net margin ratio
Q4) ____________________ accounting provides financial information for managers within the firm to manage,budget,and analyze the progress of the firm.
Q5) Why do Canadian accountants follow generally accepted accounting principles and/or IFRS?
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Understanding Money, financial Institutions, and
the Securities Markets
Available Study Resources on Quizplus for this Chatper
149 Verified Questions
149 Flashcards
Source URL: https://quizplus.com/quiz/7023
Sample Questions
Q1) Which of the following are contracts that entitle holders to buy or sell specified quantities of common shares or other financial instruments at a set price during a specified time?
A) options
B) futures contracts
C) debentures
D) mutual securities
Q2) A secured bond is the type of bond issued by a financially secure corporation.
A)True
B)False
Q3) Securities are investment certificates issued by corporations or governments.
A)True
B)False
Q4) Which of the following type of bonds are backed by specific assets of the company,which are pledged as collateral?
A) debenture bonds
B) holding bonds
C) conventional bonds
D) secured bonds
Q5) What are the two primary types of securities exchange?
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Managing the Firms Finances
Available Study Resources on Quizplus for this Chatper
144 Verified Questions
144 Flashcards
Source URL: https://quizplus.com/quiz/7024
Sample Questions
Q1) What are the four major ways of dealing with risk?
A) control,retention,transfer,and avoidance
B) avoidance,retention,control,and retirement
C) control,retention,retirement,and avoidance
D) avoidance,retention,retrenchment,and control
Q2) For a risk to be insurable it must meet which of the following criteria?
A) The loss must be financially measurable.
B) The potential loss should be insignificant.
C) The loss must be under the control of the insured.
D) There must be very few exposures to the peril in question.
Q3) The financial planning process begins with which of the following?
A) budgeting
B) expert systems
C) financial forecasts
D) brainstorming
Q4) Sales made,but for which payment has not yet been collected,are called accounts payable.
A)True
B)False
Q5) Give an example of internal equity financing.
Page 18
To view all questions and flashcards with answers, click on the resource link above.