Business Communication
Chapter Exam Questions
Course Introduction
Business Communication covers the fundamental principles and practices of effective communication in professional settings. The course explores various channels of communication, including written, verbal, and non-verbal methods, and emphasizes the development of clear, concise, and persuasive messages suitable for diverse business audiences. Students learn strategies for preparing business documents such as emails, reports, and proposals, as well as techniques for successful presentations, meetings, and interpersonal interactions. The course also addresses the impact of cultural differences, technology, and ethical considerations on communication within and between organizations.
Recommended Textbook
Business Communication Developing Leaders for a Networked World 1st Edition by Peter Cardon
Available Study Resources on Quizplus
16 Chapters
1289 Verified Questions
1289 Flashcards
Source URL: https://quizplus.com/study-set/2466
Page 2
Chapter 1: Establishing Credibility
Available Study Resources on Quizplus for this Chatper
54 Verified Questions
54 Flashcards
Source URL: https://quizplus.com/quiz/48987
Sample Questions
Q1) Which of the following indicates that the sales manager of Blue Inc., Tom, lacks a sense of caring?
A)Tom strives to cultivate a sense of community in the workplace.
B)Tom attempts to understand the dreams and aspirations of his employees.
C)Tom encourages employees to bond and work in teams.
D)Tom ignores his employees' needs to develop their skills.
E)Tom prioritizes the welfare of his employees over that of the company.
Answer: D
Q2) The level of trust in working relationships strongly impacts financial performance.
A)True
B)False
Answer: True
Q3) What does a sense of accountability imply?
Answer: A sense of accountability implies an obligation to meeting the needs and wants of others. It also involves an enlarged vision of those affected by your business activities. It takes a stakeholder view that includes all groups in society affected by your business.
To view all questions and flashcards with answers, click on the resource link above.
3
Chapter 2: Interpersonal Communication and Emotional Intelligence
Available Study Resources on Quizplus for this Chatper
79 Verified Questions
79 Flashcards
Source URL: https://quizplus.com/quiz/48986
Sample Questions
Q1) Individuals involved in synchronous communication pay attention to and respond to communications at a time of their choosing.
A)True
B)False
Answer: False
Q2) When communicating with intuitors one should not overemphasize the details.
A)True
B)False
Answer: True
Q3) People low in self-management should practice self-talk to improve.
A)True
B)False
Answer: True
Q4) What is empathy? What does it include?
Answer: Empathy is the "ability to accurately pick up on emotions in other people and understand what is really going on with them." Empathy also includes the desire to help others develop in their work responsibilities and career objectives.
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Team Communication and Difficult
Conversations
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/48985
Sample Questions
Q1) A learning stance implies that:
A)you have nothing to learn from the other people involved in the conversation.
B)you intend to find contradictions in what other people have said or done.
C)you avoid difficult conversations in order not to hurt the feelings of other people.
D)you are committed to understanding others peoples' version of interpersonal interactions.
E)you intend to agree and comply with everything that the speaker says.
Answer: D
Q2) List the traits of effective teams.
Answer: Effective teams build a work culture around values, norms, and goals. They discuss values, norms, and goals frequently. They spend most of their time discussing work issues. They meet often. They embrace differing viewpoints and conflict. They feel a common sense of purpose.
Q3) An absence of conflict during conversations might imply that employees are not voicing their true perspectives.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Global Communication and Diversity
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/48984
Sample Questions
Q1) Developing strong cross-cultural relationships requires a judger mind-set.
A)True
B)False
Q2) Which of the following is a feature of high humane orientation cultures?
A)Expressing greetings and welcome only in formal interactions
B)Considering taking time to talk about feelings as inefficient
C)Helping others only when asked
D)Urging people to be sensitive to all forms of unfairness, unkindness, and discrimination
E)Giving precedence to personal comfort and enjoyment over generosity and kindness
Q3) In egalitarian organizations, leaders:
A)are approached through intermediaries.
B)tend to blame subordinates for their mistakes.
C)draw salaries much higher than their subordinates.
D)prefer the command-and-control approach.
E)lead with participatory and open management styles.
Q4) Tibet is a taboo topic of conversation in India.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Creating Effective Business Messages
Available Study Resources on Quizplus for this Chatper
78 Verified Questions
78 Flashcards
Source URL: https://quizplus.com/quiz/48983
Sample Questions
Q1) The difference between the deductive approach and the inductive approach is that:
A)the importance of arranging supporting ideas to accentuate the main idea is lesser in the case of the inductive approach.
B)in the inductive approach the supporting reasons are placed before the primary message.
C)the deductive approach is more indirect.
D)the deductive approach is not based on facts but on assumptions.
E)in the deductive approach the business argument concludes with the primary message.
Q2) What are the common characteristics of excellent business thinkers?
Q3) Exaggeration adversely impacts readers' perception of the credibility of a business message.
A)True
B)False
Q4) List three techniques which can be used to ensure that a business message is positive.
Q5) Sending mixed signals results in positive meta messages.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Improving Readability With Style and Design
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/48982
Sample Questions
Q1) In the course of conducting a FAIR test to review your business message, when you attempt to determine whether you have shown that you value others, you are most likely checking:
A)if the facts you have stated are accurate.
B)if you have granted enough access to the message recipients to provide input.
C)if you are open about your motives.
D)if you have demonstrated respect for the inherent worth of others.
E)if you have made any logical errors.
Q2) Which of the following is most likely to have a negative impact on your readers' perceptions of your credibility?
A)Using strong analogies
B)Using inaccurate statements
C)Avoiding slanting
D)Avoiding exaggerations
E)Using the other-oriented tone
Q3) Is visual appeal the most important factor for creating a good business document?
Q4) Describe the significance of using white spaces in a business document.
Q5) What are the advantages of using the active voice in business messages?
Q6) Why is it important to use parallel language for series and lists?
Page 8
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Email and Other Traditional Tools for Business Communication
Available Study Resources on Quizplus for this Chatper
107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/48981
Sample Questions
Q1) Twitter is an example of a _____.
A)wiki
B)team blog
C)microblog
D)podcast
E)project blog
Q2) Describe neutrality effect and negativity effect.
Q3) An employee congratulating his employer's son on his engagement is an example of social media complicating relationships between employees and employers.
A)True
B)False
Q4) _____ effect means that recipients are more likely to perceive messages with an intended positive emotion as unbiased.
A)Negativity
B)Neutrality
C)Positivity
D)Generality
E)Cordiality
Q5) What are email chains and why should these be avoided?
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Social Media for Business Communication
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/48980
Sample Questions
Q1) Three components are central in setting expectations for those you manage: describing responsibilities, providing deadlines, and discussing coordination.
A)True
B)False
Q2) Which of the following is most likely to take place during the drafting stage?
A)Creating a professional and helpful tone
B)Ensuring that the message contains all needed information
C)Identifying the primary message and key points
D)Checking for typos
E)Conducting audience analysis
Q3) What are the drawbacks of showing excessive appreciation?
Q4) In the context of routine business communication, _____ is the essence of people coordinating work efforts, buying and selling products and services, and maintaining work relationships.
A)a request
B)an expectation
C)a goodwill
D)an idea
E)a solution
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Routine Business Messages
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/48979
Sample Questions
Q1) In the context of mass sales messages, which of the following is the first step in the AIDA approach?
A)Gaining attention
B)Generating interest
C)Calling to action
D)Building desire
E)Gathering information about competitors' products
Q2) Discuss the importance of reason and emotion in persuasive messages.
Q3) Which of the following is true about understanding your audience?
A)It is necessary to understand the values of your audience but not their needs.
B)To understand your audience, ask as few questions as possible to avoid annoying them.
C)The process of understanding your audience should be started after developing the persuasive message.
D)It is important to consider the psychological principles that impact people's decisions.
E)The process of understanding your audience is conducted as a part of the FAIR test.
Q4) Describe a strategy which can be used to personalize persuasive messages.
Q5) Explain the importance of the FAIR test in reviewing persuasive messages.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Persuasive Messages
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/48978
Sample Questions
Q1) Which of the following questions should you ideally use while reviewing your bad-news message to evaluate the "facts" aspect of the FAIR test?
A)Have I gathered all the relevant information and examined various accounts of the same event?
B)Have I considered all the ways in which this message will impact others in the near term and long term?
C)What have I done to lessen the negative impacts on recipients?
D)Have I stated the message in a way that recognizes the inherent worth of others?
E)What am I doing to provide appropriate opportunities to the bad-news recipients?
Q2) The mum effect occurs when the chain of messages within an organization is filtered at each level to leave out or inaccurately state the bad news.
A)True
B)False
Q3) List the various points that are to be considered while delivering negative performance reviews.
Q4) How can tone, style, and design be used to deliver bad news effectively?
To view all questions and flashcards with answers, click on the resource link above.
Page 12
Chapter 11: Bad-News Messages
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/48977
Sample Questions
Q1) One of the primary goals of PR is to create distinctive brand value for a company.
A)True
B)False
Q2) What is the primary purpose of crisis communications?
A)To avoid reputation loss
B)To repair reputation loss
C)To help victims and other stakeholders
D)To inform stakeholders about the causes of the crisis
E)To develop a sample response for future crises
Q3) Managing negative rumors is one of the foremost challenges to organizations in the emerging _____.
A)Social Age
B)Information Age
C)Industrial Age
D)Classical Age
E)Space Age
Q4) What is the importance of credible relationships in creating PR messages?
Q5) What is the advantage of publicizing the good deeds that the company does for stakeholders?
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Research and Business Proposals and Planning
for Business Reports
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/48976
Sample Questions
Q1) Mathew, a sales analyst at Silver Eagle Ventures, wants to graphically represent the company's market share for the years 2011 and 2012 along with that of its two main competitors'.To effectively represent all of this data in one single chart, Mathew should use a:
A)flowchart.
B)Gantt chart.
C)chevron chart.
D)pie chart.
E)doughnut chart.
Q2) Each of a chart's focal points should support one main idea.
A)True
B)False
Q3) Which of the following will best illustrate fluctuating stock prices?
A)A chevron chart
B)A high-low chart
C)A doughnut chart
D)A Gantt chart
E)A pie chart
Q4) How are closed questions different from open-ended questions?
Q5) Discuss any two important secondary research sources.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Completing Business Proposals and Business Reports
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/48975
Sample Questions
Q1) Precision in reports relies on:
A)documentation systems.
B)conclusions.
C)recommendations.
D)problem definitions.
E)facts.
Q2) An executive summary tells the story of the report so the busy reader can get the gist of the content.
A)True
B)False
Q3) When are problem statements most effective?
A)When the contextual details in these statements shield the urgency of the problem
B)When they provide the unique context of the problem for the organization
C)When they are provided at the end of the report
D)When they avoid using predictions and cause-effect statements
E)When they apply the
Q4) Describe the significance of objectivity and positivity in a report.
Q5) What is the purpose of an executive summary?
Q6) What role do headings and preview statements play in a report?
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Planning Presentations
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/48974
Sample Questions
Q1) The final part of the preview in a presentation is the _____.
A)review
B)view
C)overview
D)positioning statement
E)attention-getter
Q2) What is the expansion of the acronym "AIM" in the content planning process?
A)Access - ideas - message
B)Audience - initiatives - motives
C)Audience - ideas - message
D)Ability - initiatives - message
E)Access - initiatives - motives
Q3) Avoid using high-contrast backgrounds and colors in your slides.
A)True
B)False
Q4) While designing slides, use bold, italics, and other formatting features to make key phrases or key components in figures stand out.
A)True
B)False
Q5) Explain the process of reviewing presentations for fairness and effectiveness.
Page 16
To view all questions and flashcards with answers, click on the resource link above.
Chapter 15: Delivering Presentations
Available Study Resources on Quizplus for this Chatper
62 Verified Questions
62 Flashcards
Source URL: https://quizplus.com/quiz/48973
Sample Questions
Q1) During a presentation, keeping your arms to your sides or gesturing with palms up is more inviting to the audience.
A)True
B)False
Q2) Which of the following should be avoided during a presentation?
A)Avoid turning out the lights in most cases.
B)Avoid using blank slides as much as possible.
C)Avoid standing to the side of the slide projection area.
D)Avoid interpreting the slides and just try reading them out loud to the audience.
E)Avoid previewing the slides before showing them.
Q3) List some of the guidelines to make a presentation effective.
Q4) How does rehearsing before a presentation help a speaker?
Q5) In the opening moments of presentation, you should avoid looking for friendly faces in the audience as this may distract you.
A)True
B)False
Q6) What is the SOFTEN model of nonverbal communication in presentations?
Q7) In your presentation, how can you make your speech about people?
Page 17
To view all questions and flashcards with answers, click on the resource link above.
Chapter 16: Employment Communications
Available Study Resources on Quizplus for this Chatper
79 Verified Questions
79 Flashcards
Source URL: https://quizplus.com/quiz/48972
Sample Questions
Q1) When you are seeking employment with a company that does not even have an open position, you will submit a(n) _____ cover letter, since the company has not requested job applications.
A)informal
B)chronological
C)unsolicited
D)conversational
E)serialized
Q2) When interviewees do not ask questions, hiring managers often view them as capable or experienced.
A)True
B)False
Q3) While describing accomplishments and experiences in a résumé, begin statements with _____ verbs.
A)irregular
B)modal
C)static
D)auxiliary
E)action
Q4) As a job seeker, how should you analyze the needs of your potential employers?
To view all questions and flashcards with answers, click on the resource link above. Page 18