Business Applications of Information Systems
Exam Review
Course Introduction
This course explores the strategic role of information systems in todays business environments, focusing on how organizations leverage technology to improve operations, support decision-making, and gain competitive advantage. Topics include the fundamentals of information systems, types of business information systems (such as transaction processing, management information, and enterprise resource planning systems), data management, system development processes, and the ethical and security implications of digital technologies. Through case studies and hands-on projects, students will analyze real-world business scenarios to understand how information systems can drive efficiency, innovation, and organizational transformation.
Recommended Textbook
Experiencing MIS 4th Edition by David Kroenke
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Page 2
Chapter 1: The Importance of Mis
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Sample Questions
Q1) The methods used to start a program and save a file are referred to as procedures.
A)True
B)False
Answer: True
Q2) Strong passwords have a maximum of five characters.
A)True
B)False
Answer: False
Q3) Marketing managers planning to use new social networking technologies to strengthen their market presence are portraying their ________.
A)systems thinking skills
B)collaboration skills
C)abstract reasoning skills
D)ability to experiment
Answer: D
Q4) Information systems are restricted to the field of information technology.
A)True
B)False
Answer: False
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Chapter 2: Business Processes, Information Systems and Information
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Sample Questions
Q1) Users develop work-arounds when data from an information system is unreliable.
A)True
B)False Answer: True
Q2) Effectiveness is the ratio of benefits to costs.
A)True
B)False
Answer: False
Q3) Automation moves work from the software component to the data component.
A)True
B)False Answer: False
Q4) When work that was formerly done by people has been moved to computers,it is said to be ________.
A)documented
B)outsourced
C)automated
D)systematised
Answer: C
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Chapter 3: Organisational Strategy, Information Systems and Competitive Advantage
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Sample Questions
Q1) Porter defined ________ as the amount of money that a customer is willing to pay for a resource,product,or service.
A)profit
B)value
C)margin
D)price
Answer: B
Q2) According to Porter,to be effective,the organisation's goals and activities must be consistent with the organisation's ________.
A)competitors
B)workforce
C)strategy
D)structure
Answer: C
Q3) Focus differentiation is a strategy in which a product is unique and is used by a wide range of consumers.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Hardware and Software
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Sample Questions
Q1) An individual buying a computer program ________.
A)accrues liability for the usage of the program
B)can use the same licence to activate another program
C)can install the program on multiple computers
D)just buys a licence to use the product
Q2) Saving your work frequently is advised to tackle the issue of memory volatility.
A)True
B)False
Q3) Memory is said to be ________ if contents are lost when power is off.
A)volatile
B)random
C)nonvolatile
D)swapped
Q4) Hardware consists of electronic components that input,process,output,and store data.
A)True
B)False
Q5) The CPU keeps rarely used instructions in the cache.
A)True
B)False
6
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Chapter 5: Database Processing
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Sample Questions
Q1) To find out what a database contains,one can look at the metadata inside the database.
A)True
B)False
Q2) In a database,columns are also called ________.
A)files
B)fields
C)records
D)tables
Q3) Queries in database applications present data in a structured manner using operations such as sorting,grouping,and filtering.
A)True
B)False
Q4) In a database,columns that are keys of a different table than the one in which they reside are known as ________ keys.
A)foreign
B)discrete
C)continuous
D)relational
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Chapter 6: The Cloud
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Sample Questions
Q1) Explain how software as a service (SaaS)works.
Q2) Which of the following is true of a VPN (virtual private network)?
A)A VPN communication is secure even though it is transmitted over the public Internet.
B)It is a physical,private pathway over a public or shared network from the client to the server.
C)Remote access is difficult in case of a VPN.
D)One disadvantage of a VPN is that it does not encrypt messages.
Q3) Which of the following is a disadvantage of a content delivery network?
A)It increases the load time of web pages for users.
B)Its reliability is decreased as data is stored on many servers.
C)Its vulnerability to denial-of-service (DOS)attacks is high.
D)It is better suited to store and deliver content that seldom changes.
Q4) An elastic load balancer is a feature available in a private cloud that is not available in a private internet.
A)True
B)False
Q5) A content delivery network (CDN)provides a specialised type of PaaS.
A)True
B)False
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Chapter 7: Organisations and Information Systems
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Sample Questions
Q1) A(n)________ exists when data are isolated in separated information systems.
A)information silo
B)viral hook
C)mashup
D)walled garden
Q2) The expenses and risks associated with the implementation or upgrading of enterprise systems arise from the ________.
A)lack of resources within a company to handle the implementation of the system
B)resistance from a company's employees to changes in existing systems
C)lack of variety in the enterprise systems currently being sold in the market
D)need for encrypting a company's data before an enterprise system can use the data
Q3) Most organisations today create their own enterprise systems from scratch.
A)True
B)False
Q4) Enterprise information systems typically have hundreds to thousands of users. A)True
B)False
Q5) Explain inter-enterprise information systems.
Q6) Explain the four phases of the customer life cycle.
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Chapter 8: Social Media Information Systems
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Sample Questions
Q1) Capital is defined as the investment of resources for future profit.
A)True
B)False
Q2) Google is an example of a social media application provider.
A)True
B)False
Q3) If a reasoned,nondefensive response generates continued and unreasonable user-generated content from that same source,it is best for the organisation to delete it.
A)True
B)False
Q4) What are defenders-of-belief communities?
Q5) The value of social capital is determined by the number of relationships in a social network,by the strength of those relationships,and by the resources controlled by those related.
A)True
B)False
Q6) How does social capital add value?
Q7) How do you respond to social networking problems?
Q8) What are social media application providers?
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) Push options are manual when emails or collaboration tools are used for BI publishing.
A)True
B)False
Q2) ________ is an unsupervised data mining technique in which statistical techniques identify groups of entities that have similar characteristics.
A)Content indexing
B)Regression analysis
C)Cloud computing
D)Cluster analysis
Q3) ________ reports are business intelligence documents that are updated at the time they are requested.
A)Dynamic
B)Subscriptions
C)Static
D)Third-party cookies
Q4) What is BigData?
Q5) Explain the functions of a data warehouse.
Q6) Explain supervised data mining.
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Chapter 10: Information Systems Development
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Sample Questions
Q1) What is beta testing?
Q2) In terms of software design for custom-developed programs,the development team identifies off-the-shelf products and then determines the alterations required.
A)True
B)False
Q3) Software vendors usually bundle fixes of low-priority problems into ________.
A)service packs
B)bugs
C)patches
D)product keys
Q4) Beta testing is the last phase of the testing process.
A)True
B)False
Q5) The process of creating and maintaining information systems is called ________.
A)systems development
B)systems acquisition
C)systems design
D)systems definition
Q6) Why is systems development difficult and risky?
Q7) Explain the importance of the requirements analysis phase of the SDLC.
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Chapter 11: Information Systems Management
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Q1) Which of the following is a responsibility of an information systems user?
A)receiving repetitive support for the same issue
B)expecting hand-holding for basic operations
C)following security and backup procedures
D)making unauthorised hardware modifications
Q2) The operations group within the IT department may include programmers,test engineers,and technical writers.
A)True
B)False
Q3) A database administrator's responsibility is to design and write automated test scripts.
A)True
B)False
Q4) The ________ group's purpose is to protect information assets by establishing standards and management practices and policies.
A)outsourcing relations
B)data administration
C)development
D)operations
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Chapter 12: Information Security Management
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Sample Questions
Q1) The procedure of entrusting a party with a copy of an encryption key that can be used in case the actual key is lost or destroyed is called ________.
A)key escrow
B)asymmetric encryption
C)symmetric encryption
D)biometric authentication
Q2) During which of the following computer crimes does a password cracker try every possible combination of characters?
A)brute force attack
B)DOS attack
C)sniffing
D)pretexting
Q3) Malware definitions are patterns that exist in malware code.
A)True
B)False
Q4) Technical safeguards include encryption and the usage of passwords.
A)True
B)False
Q5) Describe the terms phishing,spoofing,and sniffing.
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Chapter 13: Collaboration Information Systems for Decision
Making, Problem Solving and Project Management
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Sample Questions
Q1) Differentiate between cooperation and collaboration with examples.
Q2) Rochelle,a senior program analyst in Levy,Inc. ,reschedules various tasks assigned to her subordinates in order to meet a project's new guidelines.In this case,Rochelle is in the ________ phase of project management.
A)doing
B)finalising
C)planning
D)starting
Q3) Which of the following is true of unstructured decisions?
A)Individuals vary in the manner which they make such decisions.
B)They have a standardised decision process.
C)Unstructured decisions seldom require collaboration.
D)There is an understood and accepted method for making such decisions.
Q4) ________ is defined as a group of people working together to achieve a common goal via a process of feedback and iteration.
A)Dissolution
B)Cooperation
C)Collaboration
D)Groupthink
Page 15
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Chapter 14: Collaboration Information Systems for Student Projects
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Q1) ________ meetings are meetings in which participants do not meet in the same place,and possibly not at the same time.
A)Concurrent
B)Synchronous
C)Virtual
D)Parallel
Q2) Asynchronous communication occurs when team members do not meet at the same time.
A)True
B)False
Q3) Which of the following is an example of synchronous communication?
A)email
B)multiparty text chat C)discussion forum
D)team survey
Q4) What are the three sets of collaboration tools?
Q5) Workflows cannot be defined on Microsoft SharePoint for multistage business processes.
A)True
B)False
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Chapter 15: Mobile Systems
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Q1) The disadvantages of employee use of mobile systems at work include higher costs and greater need for training.
A)True
B)False
Q2) The major advantage of native applications over thin-client applications is that they will run on any operating system and mobile device.
A)True
B)False
Q3) ________ data is data delivered to the user at the precise time it is needed.
A)Just-in-time
B)Context-sensitive
C)Object-oriented
D)Time-oriented
Q4) Some mobile applications provide ________ chrome,meaning it pops up in the display when appropriate.
A)object-oriented
B)context-sensitive
C)time-oriented
D)data-sensitive
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Chapter 16: Introduction to Microsoft Excel 2013
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Sample Questions
Q1) A ________ is a table of data having rows and columns.
A)matrix
B)spreadsheet
C)ribbon
D)gridline
Q2) In Excel,the most frequently used tools and selections appear under the ________ tab.
A)HOME
B)DATA
C)VIEW
D)REVIEW
Q3) In an Excel spreadsheet,the rows are identified by ________.
A)Roman numerals
B)letters
C)numbers
D)symbols
Q4) Explain the process of inserting rows and columns in Microsoft Excel.
Q5) The portion of the spreadsheet to be printed can be specified using Margins.
A)True
B)False
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Chapter 17: Database Design
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Sample Questions
Q1) Tables that are not normalised can have data integrity problems.
A)True
B)False
Q2) The data integrity problem can occur only if data are ________.
A)replaced
B)duplicated
C)missing
D)insufficient
Q3) 1:N means that more than one entity is allowed on each side of the relationship.
A)True
B)False
Q4) The little lines in an E-R diagram used as shorthand to represent multiple relationships are referred to as a(n)________.
A)crow's foot
B)attribute
C)entity
D)identifier
Q5) The data integrity problem can occur only if data are missing.
A)True
B)False
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Chapter 18: Using Microsoft Access 2013
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Q1) To create a relationship between one row of a table and an unlimited number of rows in another table using Access,users must drag the foreign key in one table to the primary key in another table to create a relationship.
A)True
B)False
Q2) Microsoft Access can be used to create and process queries.However,it does not provide a graphical interface for the queries.
A)True
B)False
Q3) Relationships can be defined in Microsoft Access by selecting the ________ tab in the ribbon.
A)ADD-ONS
B)DATABASE TOOLS
C)EXTERNAL DATA
D)CONNECTIONS
Q4) In Microsoft Access,a report is created using a process similar to that for forms. A)True
B)False
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Chapter 19: Using Excel and Access Together
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Q1) Which of the following Excel diagrams is the best to compare performance data over many years of different employees?
A)doughnut charts
B)pie charts
C)column charts
D)Venn diagrams
Q2) An organisation stores the details of its employees using Access.The Employee table has EmployeeName,EmployeeID,Department,and Salary columns.Which of the following statements is true?
A)To count the number of employees having the same salary,the Group By option should be selected under EmployeeID and Count under Salary.
B)To view the average salary drawn by the employees of each department,the Group By option should be selected in the Total row under Salary.
C)To count the number of employees in each department,the Group By option should be selected under EmployeeID and the Count option under Department.
D)To find the sum of salaries drawn by the employees of each department,the Group By option should be selected under Department and Sum under Salary.
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Chapter 20: Network and Cloud Technology
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Sample Questions
Q1) Which of the following statements is true of cable lines?
A)Cable lines generally use standard protocols.
B)Performance of cable lines is stable irrespective of the number of users sending and receiving data.
C)Cable lines provide high-speed data transmission using telephone cables.
D)The signals from cable modems do not interfere with TV signals.
Q2) The user tier consists of computers,phones,and other devices.
A)True
B)False
Q3) Which of the following statements is true of JavaScript Object Notation (JSON)?
A)Documents using JSON can be processed only using Java programming language.
B)It contains a lot of metadata to validate the format of documents.
C)It is used to transmit volumes of data between browsers and servers.
D)JSON cannot be used to support Web services.
Q4) Which of the following statements is true of Web servers?
A)They are used only to send and receive Webmail.
B)They are not programs.
C)They run on a user tier computer.
D)They send and receive Web pages to and from clients.
Q5) What are the different tiers in the three-tier architecture?
Page 22
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Chapter 21: Enterprise Resource Planning Erp Systems
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Q1) CRM,as an application that must be included in a true ERP product,includes
A)sales prospecting
B)commission calculations
C)quality control
D)supplier management
Q2) Which of the following should be considered while implementing an ERP application?
A)compare as-is model to blueprint processes and note differences
B)modify every existing practice to match blueprint models
C)model all current practices "as-is" and implement them on ERP application
D)plunge the organisation into the new system
Q3) ERP was initially adopted by government and public service agencies to handle complex administrative tasks.
A)True
B)False
Q4) SAP's ERP products are relatively economical compared to other companies' products.
A)True
B)False
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Chapter 22: Supply Chain Management
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Sample Questions
Q1) Which of the following is an effect of information systems on supply chain performance?
A)increased size and costs of inventories
B)reduced costs of buying and selling
C)optimised supply chain profitability
D)reduced supply chain speed
Q2) Inter-enterprise information systems vary in scope and complexity.
A)True
B)False
Q3) Every supply chain has four basic components: suppliers,manufacturers,distributors,and retailers.
A)True
B)False
Q4) ________ is the difference between the sum of the revenue generated by the supply chain and the sum of the costs that all organisations in the supply chain incur to obtain that revenue.
A)Supply chain compatibility
B)Supply chain sustainability
C)Supply chain profitability
D)Supply chain analytics
24
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Chapter 23: Hyper-Social Organisations and Knowledge Management
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Q1) Which of the following statements is true of the content management application alternatives?
A)In-house systems are far less expensive to maintain than off-the-shelf products.
B)Custom content management applications are economical to develop and maintain.
C)Off-the-shelf products have considerably less functionality than most in-house systems.
D)Operations develop an in-house system to track machine maintenance procedures.
Q2) Which of the following is a disadvantage of expert systems?
A)They cannot be updated to meet the changes in technology.
B)It is difficult to introduce a new rule in the system.
C)They cannot consist of more than one if/else rule.
D)The system's knowledge is available only to high-skilled experts.
Q3) A(n)________ is an employee directory that includes not only the standard name,email,phone,and address,but also organisational structure and expertise.
A)article directory
B)rich directory
C)external directory
D)web directory
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Chapter 24: Database Marketing
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Q1) Decision-tree analysis is a data mining technique that requires a high degree of supervision.
A)True
B)False
Q2) In RFM analysis,an R score of 5 shows that ________.
A)the customer has bought the most expensive item
B)the customer has purchased the least expensive item
C)the customer has not made recent purchases
D)the customer has frequently ordered costly items
Q3) Which of the following is the basic idea of the decision tree technique?
A)to use the minimum difference among the groups created by the decision tree algorithm
B)to select attributes that are most useful for classifying entities on some criterion
C)to perform an RMF analysis and rank consumer according to their purchasing patterns
D)to produce computer programs for information systems
Q4) The frequency of customer purchases is not a determining factor for RFM score.
A)True
B)False
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Chapter 25: Reporting Systems and Olap
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Q1) An OLAP cube can also be referred to as an ________.
A)OLAP service
B)OLAP server
C)OLAP database
D)OLAP report
Q2) The sales manager of a retail store wants a list of customers who have made more than three repeat purchases from the store.Which of the following operations of a reporting system would help the store manager obtain such a list?
A)categorising
B)filtering
C)grouping
D)calculating
Q3) Which of the following is an example of a measure in an OLAP report?
A)sales region
B)customer location
C)average sales
D)customer type
Q4) Explain the different types of reports.
Q5) What is the difference between push and pull reports?
Q6) What are reporting systems? What are the fundamental operations they perform?
Page 27
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Chapter 26: Systems Development Project Management
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Sample Questions
Q1) What are the characteristics of large-scale systems development projects?
Q2) Systems development projects require the balancing of three critical drivers: requirements,cost,and ________.
A)time
B)scope
C)value
D)performance
Q3) ________ is a knowledge area that concerns the methods,media,and schedules for exchanging information with a project's sponsors and others who have an interest in the progress of the project.
A)Procurement management
B)Communications management
C)Quality management
D)Project integration
Q4) Which of the following shows the tasks,dates,and task dependencies in a project?
A)push report
B)scatter plot
C)Gantt chart
D)exception report
Q5) What is a critical path? How is a critical path analysis done?
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Chapter 27: Agile Development
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Q1) Which of the following statements indicates why the SDLC is falling out of favour?
A)It allows the team members to establish the project schedule.
B)The system design is revised frequently.
C)It is risky,as no value is generated until the end of the project.
D)Systems requirements do not change during a project.
Q2) According to the systems development life cycle (SDLC),the progress from requirements to implementation is nonlinear.
A)True
B)False
Q3) Extreme programming is an alternative to the systems development life cycle (SDLC).
A)True
B)False
Q4) Which of the following statements is true of the points system?
A)Points estimate the relative difficulty,rather than the relative duration of tasks.
B)The most difficult task is assigned a point score of 1.
C)Consecutive integers are used to award point scores to tasks.
D)Points are assigned by the clients at the beginning of the project.
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Chapter 28: Business Process Management
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Q1) While processing a purchase order,if the customer's request for special terms is disapproved,the cost of checking availability and credit is wasted.
A)True
B)False
Q2) A business process is a network of activities,repositories,and data and sequence flows that interact to accomplish a business function.
A)True
B)False
Q3) An application that works for the business processes developed initially is likely to include functions that will cater to business processes designed in the future.
A)True
B)False
Q4) Which of the following is an example of a departmental scope?
A)enterprise resource management
B)customer relationship management
C)supply chain management
D)accounts payable
Q5) Describe business process management (BPM)in brief.
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Chapter 29: International Mis
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Q1) Information systems support just-in-time (JIT)inventory techniques.
A)True
B)False
Q2) The phenomenon in which the variability in the size and timing of orders increases at each stage of the supply chain is known as the ________ effect.
A)butterfly
B)rainbow
C)bullwhip
D)accelerator
Q3) How does the global economy change competitive strategy?
Q4) The process of making a computer program work in a second language is called
A)stringing
B)differentiating
C)optimising
D)localising
Q5) Which of the following statements is true of inherent processes?
Q6) What are the challenges of international information systems management?
Q7) Which of the following is an advantage of functional systems?
Q8) How do global information systems affect supply chain profitability?
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