Business and Professional Speaking Practice Questions
Course Introduction
Business and Professional Speaking is a course designed to develop students verbal communication skills essential for success in contemporary business and professional environments. The course emphasizes effective strategies for organizing, presenting, and delivering messages to diverse audiences in a clear and confident manner. Students engage in practical experiences such as preparing and delivering speeches, leading meetings, conducting interviews, and creating professional presentations. The curriculum also explores key concepts such as persuasive techniques, informative messaging, audience analysis, and the use of visual aids, as well as strategies for managing communication anxiety. By the end of the course, students will be able to communicate their ideas competently and professionally in a variety of business contexts.
Recommended Textbook
Professionalism Skills for Workplace Success 3rd Edition by Lydia E. Anderson
Available Study Resources on Quizplus
16 Chapters
1680 Verified Questions
1680 Flashcards
Source URL: https://quizplus.com/study-set/3823
Page 2
Chapter 1: Your Attitude and Personality
Available Study Resources on Quizplus for this Chatper
134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/76292
Sample Questions
Q1) The total person approach concept is based on the fact that your personality is shaped by your goals.
A)True
B)False
Answer: False
Q2) Goal setting:
A) Identifies areas where you have failed
B) Identifies the degree of goals
C) Identifies necessary career rewards
D) None of the above.
Answer: D
Q3) Creating goals will help you with your life plan.
A)True
B)False
Answer: True
Q4) People are drawn to individuals who display a good attitude, are confident, and are consistently positive.
A)True
B)False
Answer: True
Page 3
To view all questions and flashcards with answers, click on the resource link above.
Chapter 2: Goal Setting and Life Management
Available Study Resources on Quizplus for this Chatper
95 Verified Questions
95 Flashcards
Source URL: https://quizplus.com/quiz/76293
Sample Questions
Q1) A(n) ________ is money going out.
Answer: Expense
Q2) To start budgeting you can:
A) Put a coffee maker in your office instead of buying coffee
B) Start saving a small amount each week
C) Bring a bagged lunch from home instead of buying lunch at a restaurant
D) All of the above
E) None of the above
Answer: D
Q3) Personal financial management will:
A) Make reaching goals more difficult
B) Begin when you get your dream job
C) Restrict your activities
D) All of the above
E) None of the above
Answer: E
Q4) If you are the victim of identity theft, change your social security number.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Personal Financial Management
Available Study Resources on Quizplus for this Chatper
82 Verified Questions
82 Flashcards
Source URL: https://quizplus.com/quiz/76294
Sample Questions
Q1) One way to save time at work is by answering memos by writing a note on the original memo instead of typing up a response.
A)True
B)False
Answer: True
Q2) A common way to help manage stress is to control your diet.
A)True
B)False
Answer: True
Q3) Keeping extra supplies of commonly used items on hand will waste space.
A)True
B)False
Answer: False
Q4) Increasing your physical activity, such as exercise, can help reduce stress.
A)True
B)False
Answer: True
Q5) ________ is how you manage time.
Answer: Time management
Page 5
To view all questions and flashcards with answers, click on the resource link above.
Chapter 4: Time and Stress Managementorganizational Skills
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/76296
Sample Questions
Q1) It is inappropriate to use your communication device when dining or while attending meetings and performances.
A)True
B)False
Q2) Text message etiquette:
A) Makes it acceptable to use improper spelling and grammar for brief messages
B) Makes it acceptable to use text slang, text shorthand, and acronyms
C) Makes it acceptable to discreetly text while with others
D) None of the above
Q3) Try to minimize your personal accounts when in a conversation with others.
A)True
B)False
Q4) Dress tips for men at work include:
A) Wear polo shirts untucked
B) Shave off all facial hair
C) Clean and well-groomed hands
D) All of the above
E) None of the above
Q5) Holding someone in high regard is defined as ________.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Ethics, Politics, and Diversity
Available Study Resources on Quizplus for this Chatper
170 Verified Questions
170 Flashcards
Source URL: https://quizplus.com/quiz/76295
Sample Questions
Q1) Reciprocity is:
A) Creating debts and obligations for doing something
B) Keeping a mental scorecard of who "owes" you a favor at work
C) Both A and B
D) None of the above
Q2) Ethical behavior starts with your family's behavior.
A)True
B)False
Q3) The trick to having power is being able to recognize it.
A)True
B)False
Q4) The glass wall is:
A) The same as the glass ceiling
B) A form of workplace discrimination
C) Provided by proactive companies as a means of eliminating workplace discrimination
D) An anti-discrimination policy
Q5) Diversity is shown in many forms.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Etiquettedress
Available Study Resources on Quizplus for this Chatper
93 Verified Questions
93 Flashcards
Source URL: https://quizplus.com/quiz/76285
Sample Questions
Q1) Unresolved conflict does not occur in the best relationships.
A)True
B)False
Q2) You do not need to be cautious about workplace friendships.
A)True
B)False
Q3) Dating at work:
A) While acceptable, should be approached with caution
B) Should only occur with your boss
C) Can occur with customers and vendors, but never coworkers
D) Should never occur with customers, vendors, or coworkers
Q4) ________ is defined as pushing power and decision making to individuals.
A) Legitimate power
B) Responsibility
C) Accountability
D) Empowerment
Q5) You should attend work-related social functions that occur outside of your normal work hours.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Customer Servicequality
Available Study Resources on Quizplus for this Chatper
111 Verified Questions
111 Flashcards
Source URL: https://quizplus.com/quiz/76297
Sample Questions
Q1) The quality equation is:
A) Quality employees + quality outputs = profits
B) Quality employees + quality inputs = profits
C) Quality products + quality outputs = revenue
D) Quality customers + quality products = revenue
Q2) A company's mission statement is a company's viable view of the future.
A)True
B)False
Q3) A service is something you can see or touch.
A)True
B)False
Q4) A(n) ________ is short-term and measurable.
A) Strategy
B) Objective
C) Goal
D) Vision
Q5) Quality is an employee's obligation to consistently support a company and its mission.
A)True
B)False
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Human Resource Management
Available Study Resources on Quizplus for this Chatper
94 Verified Questions
94 Flashcards
Source URL: https://quizplus.com/quiz/76283
Sample Questions
Q1) If your company offers a retirement plan, take advantage of this benefit at an early age.
A)True
B)False
Q2) A union exists to protect the rights of management.
A)True
B)False
Q3) The various terms for employment status include:
A) Full-time employment
B) Half-time employment
C) Employment-at-will
D) All of the above
Q4) If you do not agree with your performance evaluation:
A) Demand that the evaluation be changed
B) Complain to the human resource department
C) Write a factual rebuttal to the negative evaluation
D) Hire a private attorney
Q5) Most companies have mandatory uniforms.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Communication
Available Study Resources on Quizplus for this Chatper
106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/76284
Sample Questions
Q1) When sending an important message under a time crunch, poor grammar and spelling is acceptable.
A)True
B)False
Q2) For work-related matters, your voice-mail message should:
A) Contain music and/or humor
B) Include your name
C) Both A and B
D) None of the above
Q3) You should use a highly developed vocabulary when in the professional workplace.
A)True
B)False
Q4) The four primary types of business correspondence include all the following EXCEPT:
A) Internal memo
B) Personal e-mail message
C) Business letter
D) All of the above
Q5) ________ is when the receiver interprets a message.
Q6) A business ________ is used for internal communication.
11
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Accountability and Workplace Relationships
Available Study Resources on Quizplus for this Chatper
94 Verified Questions
94 Flashcards
Source URL: https://quizplus.com/quiz/76298
Sample Questions
Q1) You electronic communication devices may be used in a business activity only if it is relevant to that activity.
A)True
B)False
Q2) If your electronic communication device use is not relevant to the business activity you should:
A) Place it screen down on the table
B) Turn it off
C) Put it away
D) Any of the above
Q3) A business e-mail should include only:
A) Individuals who need to know the information you are sharing
B) Individuals who need to know the information plus your boss
C) Individuals who need to know the information plus their bosses
D) None of the above.
Q4) A proper business e-mail subject line should not be formatted the same as a hard-copy memo subject line.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Teamwork, Motivation, and Leadership
Available Study Resources on Quizplus for this Chatper
123 Verified Questions
123 Flashcards
Source URL: https://quizplus.com/quiz/76286
Sample Questions
Q1) A good leader knows:
A) When to quit
B) Who to trust
C) It all
D) When to follow
Q2) A good team member is one who does his or her job in a productive manner toward achieving personal goals.
A)True
B)False
Q3) When dealing with team conflict, do not allow one team member to:
A) Quit the team
B) Ruin the synergy of the team
C) Run the team
D) Resolve the conflict
Q4) Three of the five stages of team development are:
A) Forming, storming, and performing
B) Forming, norming, and closing
C) Storming, staging, and closing
D) Storming, staging, and performing
Q5) Most companies use ________ to accomplish goals.
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Conflict and Negotiation
Available Study Resources on Quizplus for this Chatper
112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/76287
Sample Questions
Q1) The conflict-management styles include:
A) Forcing, avoiding, facing, collaborating, and compromising
B) Forcing, avoiding, accommodating, collaborating, and compromising
C) Avoiding, accommodating, compromising, collaborating, and resolution
D) Forcing, facting, facing, collaborating, and resolution
Q2) When people respond in anger, they generally get their way.
A)True
B)False
Q3) It is important to view a disagreement:
A) From your opponent's side
B) With a neutral mind
C) With a closed mind
D) None of the above
Q4) The ________ conflict-management style is when both parties give up something of importance to arrive at a solution.
A) Accommodating
B) Forcing
C) Compromising
D) Avoiding
Q5) A(n) ________ is a fellow employee who is rude and unprofessional.
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Job Search Skills
Available Study Resources on Quizplus for this Chatper
79 Verified Questions
79 Flashcards
Source URL: https://quizplus.com/quiz/76288
Sample Questions
Q1) A(n) ________ is a written list of contact numbers for your network.
Q2) Since a job search involves sharing personal information:
A) Make sure all personal information is accurate on every résumé
B) Check that the employer is legitimate
C) Leave personal information blank
D) All of the above
Q3) The purpose of an information interview is to:
A) Find out about a company or specific career field
B) Ask for a professional reference
C) Find out about company salaries
D) Ask for a job
Q4) A ________ is an introductory written statement on a résumé for individuals with professional experience related to their target career.
Q5) Industry research begins with identifying various environments.
A)True
B)False
Q6) Include your reference list, résumé, and cover letter in your job search portfolio.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Resume Package
Available Study Resources on Quizplus for this Chatper
74 Verified Questions
74 Flashcards
Source URL: https://quizplus.com/quiz/76289
Sample Questions
Q1) When addressing a cover letter, if you cannot find out whom to address it to, you may address it to the department name.
A)True
B)False
Q2) Cover letters should:
A) Have left-margin justification
B) Have right-margin justification
C) Both A and B
D) None of the above
Q3) Power words:
A) Should be used whenever possible
B) Are action verbs
C) Describe accomplishments in a lively and specific way
D) All of the above
Q4) Relevant information to gather for a résumé includes education, skills, honors, and awards.
A)True B)False
Q5) A(n) ________ resume is submitted in ASCII format.
Page 16
To view all questions and flashcards with answers, click on the resource link above.
Chapter 15: Interview Techniques
Available Study Resources on Quizplus for this Chatper
109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/76290
Sample Questions
Q1) The three common types of interviews mentioned in the text are:
A) One-on-one, group, and panel
B) One-on-one, team, and management
C) One-on-one, two-on-one, and group
D) None of the above
Q2) In a job interview, employers may ask questions about which of the following?
A) Any question regarding an applicant's sex or marital status
B) Job-related questions about convictions
C) Anything regarding arrests
D) Questions regarding pregnancy
Q3) During your interview, convey your personal hobbies and special awards you have received.
A)True
B)False
Q4) When asked about a past negative work-related experience:
A) Explain how bad your boss/coworker was who caused you to be fired
B) Lie
C) Place blame on others
D) Be fair and factual in your answer
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Career and Life Changes
Available Study Resources on Quizplus for this Chatper
103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/76291
Sample Questions
Q1) It is appropriate to share your need to change jobs if a situation is requiring you to move out of the area.
A)True
B)False
Q2) With an increase in ________, employee training is important in many companies.
A) Upper management
B) Workplace discrimination
C) Employees
D) Technology
Q3) If you have a horrible boss, it's acceptable to speak or behave negatively during your final days of employment.
A)True
B)False
Q4) A layoff is a form of involuntary termination.
A)True
B)False
Q5) When you are fired, you are terminated due to a company's poor financial performance.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 18