Business and Professional Speaking
Chapter Exam Questions
Course Introduction
Business and Professional Speaking is a course designed to develop the communication skills necessary for effective interactions in professional environments. Students learn strategies for crafting and delivering presentations, organizing ideas logically, and adapting their messages for diverse audiences and contexts. The course covers topics such as persuasive speaking, informative presentations, the use of visual aids, and handling questions and feedback. Emphasis is placed on building confidence, clarity, and professionalism in both individual and group communication settings, preparing students for a variety of business and professional speaking situations.
Recommended Textbook
Public Speaking An Audience Centered Approach 9th Edition by Steven A. Beebe
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Page 2
Chapter 1: Speaking With Confidence
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Q1) Anxiety can be useful to a public speaker.
A)True
B)False
Answer: True
Q2) Most speakers who procrastinate in preparing their speeches will
A)sound much more spontaneous and relaxed.
B)feel like their speech content is current and fresh.
C)feel more speaker apprehension.
D)appear less interested in the topic.
Answer: C
Q3) During the middle of a speech,an audience member stands up and asks a question,to everyone's surprise.According to your text,is the audience member's behavior appropriate?
A)Yes;question and answer sessions are quite common in public speaking.
B)No;the audience member should have remained seated to ask his/her question.
C)No;the audience member did not maintain clearly defined roles of speaker and listener.
D)Yes;in this day and age of informality,speakers should expect audiences to respond out loud.
Answer: C
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Chapter 2: Presenting Your First Speech
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Q1) According to the text,when gathering support material,you should make sure that it is
A)memorable,shocking,and interesting.
B)recent,understandable,and interesting.
C)familiar,interesting,and noteworthy
D)interesting,relevant,and memorable.
Answer: D
Q2) The key focus of the content of a speech is known as the A)general purpose.
B)speech topic.
C)speech body.
D)presentation outline.
Answer: B
Q3) Ads on TV,radio,and pop-up commercials on the Internet;sermons;political speeches and sales presentations all have the general purpose to A)inform.
B)persuade.
C)entertain.
D)inspire.
Answer: B
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Page 4
Chapter 3: Speaking Freely and Ethically
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Q1) Give an example of a historical event that impacted free speech in the twentieth century.
Answer: In December 1964,more than 1,000 students at the University of California in Berkeley took over three floors of Sproul Hall to protest the recent arrest of outspoken student activists.The Berkeley Free Speech Movement that arose from the incident permanently changed the political climate of U.S.college campuses.(Answers will vary)
Q2) In 1940,what speech act did Congress declare illegal?
A)urging the violent overthrow of the federal government
B)urging acts of genocide
C)burning the U.S.flag
D)publishing slanderous material
Answer: A
Q3) The _____ is the amendment to the U.S.Constitution that guarantees free speech. Answer: First Amendment
Q4) You are still ethical if you avoid presenting information that could be potentially damaging to your case.
A)True
B)False
Answer: False
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Chapter 4: Listening to Speeches
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Q1) List and explain the three suggestions that your text offers to increase your skill in accurately interpreting nonverbal messages.
Q2) Most people talk at a rate of ______ words a minute,while most people can listen at a rate of ______ words a minute.
A)700 to 1200;125
B)500;1000
C)125;700 to 1200
D)1000;500
Q3) To increase your skill in accurately interpreting nonverbal messages you should A)focus on one nonverbal cue.
B)maintain a constant awareness of your own nonverbal cues.
C)structure your message to invoke a combination of positive and negative nonverbal cues.
D)consider nonverbal cues in context.
Q4) List and describe the four different styles of listening.
Q5) Discuss the barriers to effective listening by listing the five barriers and what the speaker and listener can do to overcome each barrier.
Q6) _____ are words,images,and behaviors that create meaning for others.
Q7) When giving feedback to others,you should begin and end with ______.
Page 6
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Chapter 5: Analyzing Your Audience
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Q1) One of the main factors that will shape your audience's attitude toward you is your credibility or the perception of you as trustworthy,knowledgeable,and interesting.
A)True
B)False
Q2) One way to demonstrate to your audience that your message is designed specifically for them is to
A)refer to previous audiences you have had.
B)refer to recent news events but avoid historical references.
C)avoid using audience members' names.
D)refer to the town,city,or community in which you are speaking.
Q3) If you adapt to your audience by abandoning your own values and sense of truth,you will become an unethical speaker rather than an audience-centered one.
A)True
B)False
Q4) _____ status is a person's perceived importance and influence based on such factors as income,occupation,and education level.
Q5) An _____ reflects an individual's likes or dislikes.
Q6) A _____ is an individual's perception of what is true or false.
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Chapter 6: Developing Your Speech
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Q1) When Elizabeth was asked to be the after-dinner speaker for the senior honors dinner,she responded with great enthusiasm.She viewed this as an opportunity to reflect on their past years at college,to bring a smile to her fellow seniors' faces,to make them feel the excitement of the event,and to help them enjoy themselves.In this situation,Elizabeth would be speaking to
A)inform.
B)persuade.
C)convince.
D)entertain.
Q2) The goal of brainstorming relates to the ______ of information produced. A)quality
B)obscurity
C)accessibility
D)quantity
Q3) _____ is a creative problem-solving technique used to generate many ideas for a topic.
Q4) To be successful,a topic must be appropriate the audience,speaker,and _____.
Q5) To arrive at a ______ for your speech,you should think in precise terms of what you want your audience to be able to do at the end of your speech.
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Chapter 7: Gathering and Using Supporting Material
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Questions
Q1) An individual,organization,or publication that reports information or data gathered by another entity is considered to be a _____ source.
Q2) A short illustration which is no longer than a sentence or two is called
A)a hypothetical illustration.
B)an explanation.
C)a brief illustration.
D)a literal illustration.
Q3) The best illustrations are personal ones.
A)True
B)False
Q4) After her conversation with a representative from the health and wellness program at a local hospital,Jieun organizes her notes and decides which statements to quote in her speech.This form of supporting material is
A)firsthand experience.
B)an interview.
C)research.
D)peer testimony.
Q5) List five methodical research strategies that will make your research process more efficient.
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Chapter 8: Organizing and Outlining Your Speech
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Q1) _____ organization is based on location or position.
Q2) Paul describes first how hunger is a world-wide problem;he then explains that there is a hunger problem in America;then he describes a family suffering in his home town.What aspect of supporting material organization is Paul employing here?
A)the primacy-recency principle
B)the complexity principle
C)the "soft" to "hard" evidence principle
D)the specificity principle
Q3) If a speech is organized to identify a situation and then discuss the impact of that situation,the speaker has used a _____ pattern.
A)topical
B)chronological
C)cause-and-effect
D)spatial
Q4) When creating your preparation outline,you should
A)use one subdivision for each point.
B)use at least two subdivisions,if any,for each point.
C)use no more than two subdivisions for each point.
D)avoid subdividing main points.
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Chapter 9: Introducing and Concluding Your Speech
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Q1) A _____ question is intended to provoke a thought rather than elicit an answer.
Q2) Terms like "finally," "in conclusion," and "in closing" are examples of devices that
A)motivate an audience to respond or be moved to action.
B)signal the end of the speech.
C)summarize the main points in a speech.
D)reemphasize the main point in a memorable way.
Q3) What is the BEST way to ensure that your introduction introduces the subject of your speech?
A)include a statement of the central idea in the introduction.
B)include an attention-getter in the introduction.
C)make reference to your general purpose in the introduction.
D)refer to your personal experience in the introduction.
Q4) In an introduction,proximity refers to
A)how close the speaker is to the audience.
B)the currency of the information.
C)the degree to which the audience trusts the speaker.
D)the degree to which the information directly affects the audience.
Q5) What are the two main purposes of a conclusion?
Q6) How can a speaker use quotations effectively in a speech?
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Chapter 10: Using Words Well: Speaker Language and Style
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Q1) _____ is the attribution of human qualities to inanimate things or ideas.
Q2) A word that is specific and appeals to at least one of our five senses is known as a(n)_____ word.
A)abstract
B)concrete
C)sensual
D)simple
Q3) What stylistic devices can a speaker use to create cadence? Give an example of each.
Q4) The connotation of a word is its literal meaning,the definition you find in a dictionary. A)True
B)False
Q5) Explain the difference between a metaphor and a simile and give an example of each.
Q6) The specialized language of a profession is A)jargon.
B)vernacular.
C)denotation.
D)regionalism.
Page 12
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Chapter 11: Delivering Your Speech
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Q1) In her speech,Kelsey says,"How many of you have ever donated money to causes that support the homeless?" as she extends the palms of her hands toward the audience to invite a response.Kelsey's nonverbal communication serves what function?
A)emphasizing
B)repeating
C)regulating
D)substituting
Q2) One of the best ways to prepare for a Q & A session is to anticipate the questions you may be asked.According to the text,how should you anticipate questions?
A)by brainstorming the questions that you would ask if you were an audience member and then rehearsing your answers.
B)by coming up with every possible question you can think of related to your speech topic and then rehearsing your answers.
C)by listening to other speakers deliver their speeches and seeing what the audience members ask them.
D)by analyzing your audience,thinking of possible questions those particular listeners might ask,and then rehearsing your answers.
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Page 13
Chapter 12: Using Presentation Aids
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Q1) ______ is the use of images as an integrated element in the total communication effort a speaker makes to achieve his or her speaking goal.
A)Strategic presentation
B)Organizational procedure
C)Visual rhetoric
D)Attention maintenance
Q2) Taylor is leading a planning session for the marketing department of her company,and she wants to use a presentation aid that can help her summarize comments from co-workers during her presentation.Which type of presentation aid would best fit her needs?
A)a flip chart
B)a model
C)a line graph
D)a pie graph
Q3) A graph that uses images to symbolize the data that appears on the graph is known as a
A)chart.
B)bar graph.
C)line graph.
D)picture graph.
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Chapter 13: Speaking to Inform
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Q1) Speeches about objects may be organized topically or chronologically,but not spatially.
A)True
B)False
Q2) _____ is the art and science of teaching adults.
Q3) Seth decided to present his informative speech on the origins and development of Mardi Gras parades.What type of informative speech did Seth present?
A)a speech about an idea
B)a speech about an event
C)a speech about people
D)a speech about a procedure
Q4) The art and science of teaching adults to learn is A)pedagogy.
B)andragogy.
C)analogy.
D)ideology.
Q5) Most speeches about ideas are organized topically. A)True
B)False
Q6) A good story includes conflict,action,suspense and sometimes _______.
Page 15
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Chapter 14: Understanding Principles of Persuasive Speaking
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Q1) In Maslow's hierarchy of needs,the need for _____ is the need to achieve one's highest potential.
Q2) Brendan argues,in his persuasive speech,"What starving people need first is food and clean water;not counseling about the sad state of their governments;not advice about ways to attract new industry;and not pity over the loss of their self-esteem." What principle of persuasive speaking is Brendan effectively utilizing?
A)the principle of cognitive dissonance and negative motivation
B)the principle of presenting more advantages than disadvantages
C)the principle of creating gradual,rather than sudden,change in listeners
D)the principle that basic needs must be satisfied before higher-level ones
Q3) A ______ is a characteristic of something you are describing.
A)value
B)feature
C)need
D)benefit
Q4) Explain the difference between attitudes,beliefs,and values and give an example of each.
Q5) Define and give an example of a proposition of value.
Q6) Define and give an example of a proposition of fact.
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Chapter 15: Using Persuasive Strategies
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Q1) The causal fallacy is reasoning that suggests that because everyone else believes something or is doing something,then it must be valid or correct.
A)True
B)False
Q2) A three-part argument that consists of a major premise,a minor premise,and a conclusion is known as
A)a generalization.
B)a syllogism.
C)an analogy.
D)causal reasoning.
Q3) List and provide an example of three different types of fallacies.
Q4) The process of reasoning from a general statement or principle to a specific,certain conclusion is known as
A)inductive reasoning.
B)deductive reasoning.
C)reasoning by analogy.
D)generalization.
Q5) Explain the three elements of a syllogism and give an example of each.
Q6) An all-encompassing statement is a ______.
Page 17
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Chapter 16: Speaking for Special Occasions and Purposes
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Q1) An after-dinner speech is an entertaining speech,usually delivered in conjunction with a mealtime meeting or banquet.
A)True
B)False
Q2) When participating in a group presentation,Jose was asked by his group to introduce the topic and group members.He was also asked to keep track of time and ensure that no one either dominates the discussion or speaks too little.Jose was serving as a
A)panelist.
B)moderator.
C)presenter.
D)nominee.
Q3) What Greek term is used to describe the circumstances surrounding a speech or the occasion for a speech?
A)pathos
B)ethos
C)mythos
D)kairos
Q4) What is a malapropism? Provide a specific example.
Q5) List and describe four of the nine different types of ceremonial speeches.
Page 18
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