Business Administration
Textbook Exam Questions
Course Introduction
Business Administration is a multidisciplinary course designed to provide students with a comprehensive understanding of the principles and practices essential to effectively manage and operate organizations. The curriculum covers core topics such as management, marketing, finance, accounting, human resources, and strategic planning, equipping students with the analytical and leadership skills required to thrive in competitive business environments. Through case studies, group projects, and real-world applications, students gain practical insights into decision-making, problem-solving, and the dynamics of organizational behavior, preparing them for leadership roles in diverse sectors such as corporate, nonprofit, and government organizations.
Recommended Textbook
Management 10th Edition by Richard L. Daft
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20 Chapters
3832 Verified Questions
3832 Flashcards
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Page 2
Chapter 1: Innovative Management for a Changing World
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216 Verified Questions
216 Flashcards
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Sample Questions
Q1) Organizing means defining goals for future organizational performance and deciding on the tasks and resources needed to attain them.
A)True
B)False
Answer: False
Q2) Given the significantly reduced importance of the middle manager's jobs in today's workplace,these levels have been eliminated in organizations.
A)True
B)False
Answer: False
Q3) The ability to motivate others is considered a technical management skill.
A)True
B)False Answer: False
Q4) The use of influence to motivate employees to achieve the organization's goals refers to controlling.
A)True
B)False Answer: False
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Chapter 2: The Evolution of Management Thinking
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177 Verified Questions
177 Flashcards
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Sample Questions
Q1) Mary Parker Follett contributed to which field?
A)Humanistic approach
B)Scientific management approach
C)Total quality management approach
D)Quantitative approach to management
E)Systems approach to management
Answer: A
Q2) Which of the following uses the latest information technology to keep in close touch with customers and to collect and manage large amounts of customer data?
A)Supply Chain Management
B)Learning Organizations
C)Scientific Management
D)Customer Relationship Management
E)The Humanistic Approach
Answer: D
Q3) ____________________ refers to the sequence of suppliers and purchasers,covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.
Answer: Supply chain management
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Page 4
Chapter 3: The Environment and Corporate Culture
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214 Verified Questions
214 Flashcards
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Sample Questions
Q1) In response to pressure from environmental advocates,organizations have become increasingly sensitive to diminishing:
A)Natural resources
B)Economic resources
C)Financial resources
D)Human resources
E)Technology resources
Answer: A
Q2) Blockbuster's weakened performance in recent years stems from which of the following?
A)Weak internal culture
B)Inability to respond to the changing environment
C)Inability to become environmentally sustainable
D)Growth in competition from oversees
E)Weak supply chain management
Answer: B
Q3) Roles assumed by people that link the organization with the external environment are called ____________________ roles.
Answer: boundary-spanning
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Page 5
Chapter 4: Managing in a Global Environment
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225 Verified Questions
225 Flashcards
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Sample Questions
Q1) Go RVing,a U.S.company,built a subsidiary from scratch in England.This is an example of
A)franchising.
B)greenfield venture.
C)joint venture.
D)exporting.
E)licensing.
Q2) To deal with the marketing of products in several countries individually,a company in the international stage often uses an international division.
A)True
B)False
Q3) ____________________ is the management of business operations conducted in more than one country.
Q4) A high-context interaction requires more time because a relationship has to be developed,and trust and friendship must be established.
A)True
B)False
Q5) List the four stages of globalization.
Q6) List five of the countries that make up the European Union (EU).
Page 6
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Chapter 5: Managing Ethics and Social Responsibility
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184 Verified Questions
184 Flashcards
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Sample Questions
Q1) The NEW MANAGER SELF-TEST in Chapter 5 suggests that orienting new people,even though it is not required,often reflects a person's level of moral development.
A)True
B)False
Q2) A(n)_________ is any group within or outside the organization that has a stake in the organization's performance.
Q3) The ethical concept that moral behaviors produce the greatest good for the greatest number is referred to as ________ approach.
Q4) Examples of unethical behavior toward ________ include a hostile work environment and violations of health and safety rules.
A)customers
B)financiers
C)society
D)suppliers
E)employees
Q5) People learn to conform to the expectations of good behavior that are set by peers and society at the _________ level.
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Chapter 6: Managing Small Business Start-Ups
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) Samuel Rohrer is providing consumers with a new,unique business.The stage of the growth where his business has demonstrated that it is a workable business entity is considered the
A)start-up stage.
B)survival stage.
C)success stage.
D)takeoff stage.
E)resource maturity stage.
Q2) Which of the following are high-energy people who enjoy handling every detail of their own businesses?
A)Jugglers
B)Idealists
C)Sustainers
D)Optimizers
E)Hard workers
Q3) In the start-up stage of an entrepreneurial business,formal planning tends to be nonexistent except for the business plan.
A)True
B)False
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Page 8
Chapter 7: Managerial Planning and Goal Setting
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Sample Questions
Q1) Eugene,a human resource manager of a medium-sized technology business,has learned that employees are wasting valuable work time by visiting Facebook and other social media Web sites.As a result,Eugene's plans to establish a new company policy that limits use of social media to only those tasks that are company related.This would be considered what type of plan?
A)Project plan
B)Single-use plan
C)Tactical plan
D)Operational plan
E)Strategic plan
Q2) Darren set goals for each of his employees.Each employee ended up with at least twenty-five goals.This process violates which of the following criteria for effective goals?
A)Specific and measurable
B)Challenging but realistic
C)Covers key result areas
D)Defined time period
E)Linked to rewards
Q3) ____________________ describes the organization's reason for existence.
Q4) List the five characteristics of effective goals.
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Chapter 8: Strategy Formulation and Execution
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176 Verified Questions
176 Flashcards
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Sample Questions
Q1) Which of the following is NOT one of Porter's competitive forces?
A)Potential new entrants
B)Bargaining power of suppliers
C)Bargaining power of stockholders
D)Bargaining power of customers
E)Rivalry among competitors
Q2) A multidomestic strategy helps an organization reap efficiencies by standardizing product design and manufacturing,using common suppliers,and eliminating overlapping facilities.
A)True
B)False
Q3) Sugar manufacturers have been steadily losing business as a result of increasing use of high-fructose corn syrup in processed foods.However,sugar sales are beginning to increase again in recent months.This example most closely demonstrates which of Porter's Five Forces?
A)Bargaining power of suppliers
B)Bargaining power of consumers
C)Rivalry among competitors
D)Threat of new entrants
E)Threat of new substitutes
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Chapter 9: Managerial Decision Making
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197 Verified Questions
197 Flashcards
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Sample Questions
Q1) Which of the following means that the goals to be achieved or the problem to be solved is unclear,alternatives are difficult to define,and information about outcomes is unavailable?
A)Certainty
B)Risk
C)Uncertainty
D)Ambiguity
E)Brainstorming
Q2) Administrative and political decision making procedures and intuition have been associated with high performance in unstable environments in which decisions must be made rapidly and under more difficult conditions.
A)True
B)False
Q3) The essence of ____ is to choose the first solution available.
A)bounded rationality
B)creativity
C)decision maximization
D)satisficing
E)the classical model of decision making
Q4) ____________________ is the process of forming alliances among managers.
Page 11
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Chapter 10: Designing Adaptive Organizations
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Sample Questions
Q1) Lisa is responsible for coordinating the efforts of several different departments.Which of the following titles best describes her position?
A)Department manager
B)Middle manager
C)First-level supervisor
D)Project manager
E)Chairman of the board
Q2) With a(n)____ strategy,the organization attempts to develop innovative products unique to the market.
A)differentiation
B)integration
C)reengineering
D)cost leadership
E)defensive
Q3) Reengineering is the outcome of information and cooperation.
A)True
B)False
Q4) A(n)____________________ structure is the grouping of positions into departments based on similar skills,expertise,and resource use.
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Chapter 11: Managing Change and Innovation
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196 Verified Questions
196 Flashcards
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Sample Questions
Q1) ____________________ extends the search for and commercialization of new ideas beyond the boundaries of the organization.
Q2) A step in the reinforcement stage of organizational development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization is referred to as ____________________.
Q3) Before implementing new changes in work schedules,Trudy's Trinkets works with the union to ensure a smooth transition.What approach to change is this company using?
A)Negotiation
B)Top management support
C)Participation
D)Coercion
E)Education
Q4) People change refers to a change in the attitudes and behaviors of a few employees in the organization.
A)True
B)False
Q5) Describe the five characteristics of creative people and organizations.
Q6) Describe the three innovative strategies for new products and technologies.
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Chapter 12: Managing Human Resources
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205 Verified Questions
205 Flashcards
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Sample Questions
Q1) ____________________ is incentive pay that ties at least part of compensation to employee effort and performance.
Q2) What are the three primary ways human resource management is changing?
Q3) Training and development represent a planned effort by an organization to facilitate employees' learning of job-related skills and behaviors.
A)True
B)False
Q4) While interviews are ____,they are generally ____ predictors of subsequent job performance.
A)rarely used,not valid
B)widely used,not valid
C)rarely used,excellent
D)widely used,valid
E)painful,excellent
Q5) Employability and personal responsibility are part of the old social contract between employees and employers.
A)True
B)False
Q6) ____________________ is the forecasting of human resource needs.
Page 14
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Chapter 13: Managing Diversity
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141 Flashcards
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Sample Questions
Q1) Briefly explain the concepts of a glass wall and a glass ceiling.
Q2) Research indicates that women and minorities are more likely than men to develop mentoring relationships.
A)True
B)False
Q3) Matthew is Mandy's supervisor.He promises to fire her if she does not engage in sexual activity with him.This type of sexual harassment would be categorized as A)coercion with threat of punishment.
B)solicitation with promise of reward.
C)appropriate.
D)generalized.
E)positional authority.
Q4) The mentoring relationship is an excellent way to overcome the problem of a glass ceiling.
A)True
B)False
Q5) A culture that accepts only one way of doing things and one set of values and beliefs is called a(n)____________________.
Q6) List and describe the five forms of sexual harassment.
Page 15
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Chapter 14: Understanding Individual Behavior
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Sample Questions
Q1) Self confidence refers to a general assurance in one's own ideas,judgment,and capabilities.
A)True
B)False
Q2) Describe any three common perceptual distortions that managers make.Give an example of each.
Q3) Layla can best be described using which of these Big Five personality factors?
A)Agreeableness
B)Openness to experience
C)Conscientiousness
D)Extroversion
E)Emotional stability
Q4) Organizational commitment refers to a positive attitude toward one's job.
A)True
B)False
Q5) The degree to which a person is outgoing,sociable,assertive,and comfortable with interpersonal relationships is called extroversion.
A)True
B)False
Q6) Briefly describe the perception process.
Page 16
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Chapter 15: Leadership
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183 Verified Questions
183 Flashcards
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Sample Questions
Q1) Two types of personal powers are expert and reward powers.
A)True
B)False
Q2) Influence is the effect a person's actions have on the attitudes,values,beliefs,or behavior of others.
A)True
B)False
Q3) ____ power comes from personal sources that are not as invested in the organization,such as personal interests,goals,and values.
A)Motivation
B)Management
C)Personal
D)Control
E)Positional
Q4) Power that stems from the authority to punish or recommend punishment is called
Q5) Differentiate between a substitute and a neutralizer.
Q6) A situational variable that counteracts a leadership style is known as a(n)____________________.
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Chapter 16: Motivating Employees
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Sample Questions
Q1) Which of the following is an example of a process theory of motivation?
A)Need hierarchy theory
B)Equity theory
C)Two-factor theory
D)ERG theory
E)Acquired needs theory
Q2) Which of these refers to the withdrawal of a positive reward,meaning that behavior is no longer reinforced and hence is less likely to occur in the future?
A)Avoidance learning
B)Punishment
C)Positive reinforcement
D)Extinction
E)None of these
Q3) ____________________ systematically moves employees from one job to another,thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job.
Q4) ____________________ theories emphasize the needs that motivate people.
Q5) Differentiate between intrinsic and extrinsic rewards.
Q6) Briefly explain expectancy theory.
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Chapter 17: Managing Communication
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Sample Questions
Q1) ____________________ can be defined as the process by which information is exchanged and understood by two or more people,usually with the intent to motivate or influence behavior.
Q2) For most women,talk is primarily a means to preserve independence and negotiate and maintain status in a hierarchy.
A)True
B)False
Q3) Which of these is used for solving intradepartmental problems,interdepartmental coordination,and change initiatives and improvements?
A)Downward communication
B)Horizontal communication
C)Upward communication
D)Vertical communication
E)Informal communication
Q4) Managers connect with others,to persuade and influence,primarily by using impersonal written media such as fliers and bulletins.
A)True
B)False
Q5) Briefly describe the communication process.
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Chapter 18: Leading Teams
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Sample Questions
Q1) A long-lasting,sometimes permanent team in the organization structure created to deal with tasks that recur regularly is called a(n)____________________.
Q2) Fred,a software engineer,is in charge of scrutinizing electronic communication patterns as part of his role within a virtual team at work.Fred's role fulfills which virtual team practice?
A)Using technology to build relationships
B)Shaping culture through technology
C)Monitoring progress and rewards
D)Administering rewards
E)Using global teams to develop technology
Q3) Carmen's group found itself unable to handle a conflict.The group decides to bring in an outside consultant to discuss the conflict with both sides and work toward a resolution.The group is using A)BATNA.
B)a bargaining zone.
C)mediation.
D)integrative negotiation.
E)distributive negotiation.
Q4) List the four ways team norms develop.
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Chapter 19: Managing Quality and Performance
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Sample Questions
Q1) A responsibility center is the fundamental unit of analysis for a budget control system.
A)True
B)False
Q2) An expense budget lists forecasted and actual revenues of the organization.
A)True
B)False
Q3) The final step of the feedback control model is to do nothing if performance is adequate or to take corrective action if performance is inadequate.
A)True
B)False
Q4) The conversion ratio is considered to be a(n)
A)activity ratio.
B)liquidity ratio.
C)profitability ratio.
D)leverage ratio.
E)cash ratio.
Q5) A(n)____________________ includes anticipated and actual expenses for each responsibility center and for the total organization.
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Chapter 20: Managing the Value Chain, Web 20, and E-Business
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) An organization's ____________________ consists of the hardware,software,telecommunications,database management,and other technologies it uses to store data and make them available in the form of information for organizational decision making.
Q2) A small or medium-sized automated production line that can be adapted to produce more than one product line is known as a(n)____________________.
Q3) With integration,more companies are opting for a(n)____________________ approach,which involves cultivating intimate relationships with a few carefully selected suppliers and collaborating closely to coordinate tasks that benefit both parties.
Q4) A(n)_________ system analyzes data and extracts useful insights,patterns,and relationships that might be significant.
A)Business intelligence software
B)Enterprise resource planning
C)Intranet
D)Expert locator
E)Collaborative work
Q5) List the four most common types of facilities layouts.
Q6) List the three types of inventory.
Page 22
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