Business Administration
Textbook Exam Questions
Course Introduction
Business Administration is a comprehensive course that explores the principles and practices essential to managing organizations effectively. It covers key topics such as organizational structure, leadership, human resources, marketing, finance, and operations management. Students will gain a foundational understanding of business environments, strategic planning, decision-making processes, and problem-solving techniques. Through case studies and practical applications, the course prepares students to analyze business challenges, develop management skills, and apply ethical standards in a global context, equipping them for roles in various sectors of the business world.
Recommended Textbook Management 13th Edition by Richard L. Daft
19 Chapters
3204 Verified Questions
3204 Flashcards
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Chapter 1: The World of Innovative Management
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183 Flashcards
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Sample Questions
Q1) Sally is vice president of administration at a large nonprofit charity for animals. She most likely falls within which management level?
A) CEO
B) Line employee
C) Staff manager
D) Top manager
E) Middle manager
Answer: D
Q2) Developing information sources both inside and outside the organization is a function of the __________ role.
A) leader
B) spokesperson
C) monitor
D) liaison
E) entrepreneur
Answer: D
Q3) The management function that involves the use of influence to motivate employees to achieve organizational goals is referred to as __________.
Answer: leading
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Page 3
Chapter 2: The Evolution of Management Thinking
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Sample Questions
Q1) Genex Dynamics is a ballistics company that uses the unity of command, scalar chain, and division of work principles. These are part of which management philosophy?
A) Administrative principles approach
B) Bureaucratic organizations approach
C) Scientific management
D) Humanistic resources perspective
E) Behavioral sciences approach
Answer: A
Q2) Chester Bernard felt that __________ could help a poorly managed organization.
A) bureaucracy
B) line managers
C) efficiencies
D) informal relationships
E) top-down flow of information
Answer: D
Q3) According to Fayol, similar activities in an organization should be grouped together under one manager. This administrative principle is known as __________.
Answer: unity of direction
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Chapter 3: The Environment and Corporate Culture
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181 Flashcards
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Sample Questions
Q1) A(n) __________ occurs when two or more organizations combine to become one.
Answer: merger
Q2) A(n) __________ values and rewards a methodical, rational, and orderly way of doing things.
Answer: consistency culture
Q3) James, a casino manager, defines and uses signals and symbols to influence corporate culture by communicating central values to employees. As such, James can be described as a(n) __________ leader.
A) egalitarian
B) totalitarian
C) cultural
D) servant
E) transitional
Answer: C
Q4) The sociocultural dimension of the general environment includes societal norms and values.
A)True
B)False
Answer: True
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Chapter 4: Managing in a Global Environment
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Sample Questions
Q1) Which of the following is defined as a culture in which communication is used primarily to build personal social relationships?
A) Interpersonal culture
B) High-context culture
C) Power culture
D) Low-context culture
E) Family-oriented culture
Q2) With __________, the company maintains its production facilities within the home nation and transfers it products for sale in foreign countries.
Q3) A foreign terrorist kidnaps your firm's marketing vice president while the vice president is in the host country. This is a harsh example of:
A) economic development.
B) political risk.
C) international law.
D) social risk.
E) none of these.
Q4) __________ refers to a natural tendency of people to regard their own culture as superior and to downgrade or dismiss other cultural values.
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Chapter 5: Managing Ethics and Social Responsibility
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Sample Questions
Q1) List and define the stages of moral development.
Q2) Stakeholder mapping helps managers identify or prioritize the key stakeholders related to a specific issue or project.
A)True
B)False
Q3) At the preconventional level of personal moral development, individuals are concerned with external rewards and punishments and obey authority to avoid detrimental personal consequences.
A)True
B)False
Q4) The domain of ethics has no specific laws.
A)True
B)False
Q5) Free choice lies between the domains of codified law and ethics.
A)True
B)False
Q6) List three primary mechanisms that managers can implement to help employees and the company stay on ethical footing.
Q7) Explain what the triple bottom line is and why it is important.
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Chapter 6: Managing Start-Ups and New Ventures
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130 Flashcards
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Sample Questions
Q1) Social entrepreneurs are committed to both good business and:
A) swaying political opinion of consumers.
B) improving the natural environment.
C) changing the world for the better.
D) nonprofit goals.
E) big profits.
Q2) Immigrants are more likely to start small businesses than native-born Americans.
A)True
B)False
Q3) Connie, a single mother and home-business entrepreneur, enjoys running her own business. However, because she is busy balancing work and family, she does not foresee her home business growing significantly in the near future. Connie can best be described as what type of entrepreneur?
A) Idealist
B) Sustainer
C) Optimizer
D) Juggler
E) Hard worker
Q4) What is entrepreneurial sacrifice? Why is it an important trait?
Q5) Name and describe the five different categories of small-business owners.
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Chapter 7: Planning and Global Setting
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Sample Questions
Q1) __________ is the act of determining the organization's goals and defining the means for achieving them.
A) Brainstorming
B) Organizing
C) Planning
D) Developing a mission
E) Controlling
Q2) List the four major activities that must occur in order for management by objectives to succeed.
Q3) Jeff is a top manager at a textile factory. He is developing a crisis plan in the event that the company has a toxic spill or accident. Which of the following should Jeff undertake to prepare for such a crisis?
A) Build relationships with neighboring businesses
B) Detect signals from the natural environment
C) Poll employees on the likelihood of an environmental disaster
D) Designate a crisis management team in the event of an environmental disaster
E) Dismantle the company's ties to the external media
Q4) A(n) __________ is a blueprint for goal achievement and specifies the necessary resource allocations, schedules, tasks, and other actions.
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Chapter 8: Strategy Formulation and Execution
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Sample Questions
Q1) Sears' decision to sell off much of its financial services division is an example of a __________ strategy.
A) corporate-level
B) business-level
C) functional-level
D) glocalization
E) stability
Q2) "How do we compete?" is a question asked when managers are considering functional-level strategy.
A)True
B)False
Q3) The essence of formulating strategy is choosing how the organization will be different.
A)True
B)False
Q4) The biggest factor that contributes to failed strategy execution is an inadequate budget or resources.
A)True
B)False
Q5) List the four global corporate strategies.
Page 10
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Chapter 9: Managerial Decision Making
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Sample Questions
Q1) Which of the following means that all the information the decision maker needs is fully available?
A) Certainty
B) Risk
C) Uncertainty
D) Ambiguity
E) None of these
Q2) The most effective managers are consistent in using their own decision style rather than shifting among styles.
A)True
B)False
Q3) Individuals with a conceptual decision style are more socially oriented than those with an analytical style.
A)True
B)False
Q4) Managers confront a decision requirement in the form of either a problem or an opportunity.
A)True B)False
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Chapter 10: Designing Organization Structure
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Sample Questions
Q1) What are the differences between cross-functional and permanent teams?
Q2) Walt works for a large company. Recently, his organization began to subcontract out such functions as training, engineering, and computer service. This approach is consistent with a __________ structure.
A) functional
B) team-based
C) divisional
D) virtual network
E) service
Q3) Organizing defines what to do, while strategy defines how to do it.
A)True
B)False
Q4) __________ means that the people with authority and responsibility are subject to reporting and justifying task outcomes to those above them in the chain of command.
Q5) The duty to perform the task or activity an employee has been assigned is called accountability.
A)True
B)False
Q6) Briefly explain the concepts of line and staff departments and authority.
Page 12
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Chapter 11: Managing Change and Innovation
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176 Verified Questions
176 Flashcards
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Sample Questions
Q1) Jaimie also recognizes that creative organizations have certain characteristics. Which of the following is a characteristic of a creative organization?
A) Strict control
B) Centralization
C) Rules for all processes
D) Freedom to discuss ideas
E) Assigning specialists to problems
Q2) Using a(n) __________ means that several departments, such as marketing, research, and manufacturing, work closely together to develop new products.
A) vertical structure
B) horizontal linkage model
C) top-down approach
D) bottom-up approach
E) ambidextrous approach
Q3) A person who sees the need for and champions productive change within the organization is called an idea champion.
A)True
B)False
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Chapter 12: Managing Human Resources
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Sample Questions
Q1) Human resource management (HRM) refers to the design and application of formal systems in an organization to ensure the effective and efficient use of human talent to accomplish organizational goals. Write a short essay in which you interpret the three key elements that characterize a strategic approach to HRM, and address how these elements relate to the strategic issues that managers are faced with today.
Q2) What are the three primary goals of human resource management (HRM)?
Q3) The __________ prohibits discrimination based on physical or mental disability.
A) Civil Rights Act
B) Family and Medical Leave Act
C) Vocational Rehabilitation Act
D) Age Discrimination in Employment Act
E) Consolidated Omnibus Budget Reconciliation Act
Q4) The set of activities that are undertaken to attract, develop, and maintain an effective work force refers to human resource management.
A)True
B)False
Q5) What are four strategic human resource issues of particular concern to managers today?
Q6) What is involved in maintaining an effective workforce?
Page 14
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Chapter 13: Managing Diversity
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Sample Questions
Q1) Name five dividends of workplace diversity.
Q2) Which of the following is not a dividend of workplace diversity?
A) Reduced costs associated with high turnover, absenteeism, and lawsuits
B) Increased understanding of the marketplace
C) Better use of employee talent
D) A narrow breadth of understanding in leadership positions
E) Increased quality of team problem solving
Q3) Matthew is Mandy's supervisor. He promises to fire her if she does not engage in sexual activity with him. This type of sexual harassment would be categorized as:
A) coercion with threat of punishment.
B) solicitation with promise of reward.
C) appropriate.
D) generalized.
E) positional authority.
Q4) Briefly explain the concept of a glass ceiling.
Q5) The belief that one's own group and culture is not as good as other groups and cultures is ethnocentrism.
A)True
B)False
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Chapter 14: Understanding Invidividual Behavior
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Sample Questions
Q1) The three basic principles for self-management are clarity of mind, clarity of objectives, and an organized system.
A)True
B)False
Q2) List and briefly describe the four components of emotional intelligence
Q3) The last step in getting organized is to empty your head.
A)True
B)False
Q4) Canyon River, Inc. is looking for an individual who has a broad range of interests and is imaginative, creative, artistically sensitive, and willing to consider new ideas. Which of the Big Five personality factors is Canyon River emphasizing in its search?
A) Agreeableness
B) Conscientiousness
C) Emotional stability
D) Openness to experience
E) Extroversion
Q5) __________ are judgments about what caused a person's behavior-something about the person or something about the situation.
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Chapter 15: Leadership
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Sample Questions
Q1) Interactive leadership means that the leader favors a consensual and collaborative process, and influence derives from relationships rather than position power and formal authority.
A)True
B)False
Q2) __________ stems from the authority to punish or recommend punishment.
Q3) Ryan is a manager at Steve's Stoneworks, Inc. Hersey and Blanchard would consider most of Ryan's subordinates highly ready based on their ability to perform their jobs.
Based on this, which of the following leadership styles is best for Ryan?
A) Participating
B) Delegating
C) Selling
D) Telling
E) Forcing
Q4) Traits associated with interactive leadership include personal confidence, exclusion, and independence.
A)True
B)False
Q5) __________ results from the authority to bestow rewards.
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Chapter 16: Motivating Employees
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Sample Questions
Q1) __________ focus onhigh-level needs and include achievement, recognition, responsibility, and opportunity for growth.
Q2) A content theory that proposes that people are motivated by five categories of needs-physiological, safety, belongingness, esteem, and self-actualization-that exist in a hierarchical order is called the __________.
Q3) While __________ can lead to greater task efficiencies, it is not typically effective as a motivational technique.
A) job rotation
B) job enlargement
C) job simplification
D) work redesign
E) job enrichment
Q4) Job enlargement refers to incorporating high-level motivators into the work, including responsibility, recognition, and opportunities for growth, learning, and achievement.
A)True
B)False
Q5) Explain how Alderfer's ERG theory is both similar to and different from Maslow's needs hierarchy.
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Chapter 17: Managing Communication
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Sample Questions
Q1) Managers gather information in the workplace through many different forums, some formal and some informal. In a short essay, assess the effectiveness of various personal communication channels compared with the primary forms of communication used in most traditional, vertically organized companies.
Q2) An individual's level of fear or anxiety associated with either real or anticipated communication is called communication apprehension.
A)True
B)False
Q3) Listening is about_____ percentof effective communication.
A) 10
B) 25
C) 40
D) 50
E) 75
Q4) Most U.S. managers are excellent in their use of downward communication.
A)True
B)False
Q5) Briefly describe the communication process.
Q6) List the three categories of horizontal communication.
Page 19
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Chapter 18: Leading Teams
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Sample Questions
Q1) A(n) __________ is an informal standard of conduct that is shared by team members and guides their behavior.
Q2) When a team is in moderate competition with other teams, its cohesiveness decreases as it strives to win.
A)True
B)False
Q3) Self-managed teams consist of __________ multiskilledworkers who rotate jobs to produce an entire product or service or at least one complete aspect or portion of a product or service.
A) 3 to 5
B) 5 to 10
C) 5 to 20
D) 10 to 20
E) 20 or more
Q4) The avoiding style of handling conflict involves a low degree of assertiveness and a low degree of cooperation.
A)True
B)False
Q5) What are the three key components of the author's definition of a team?
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Chapter 19: Managing Quality and Performance
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Sample Questions
Q1) Stella, a systems manager for a large technology company, would like to get an understanding of her company's financial position with respect to assets and liabilities at the end of the fiscal year. Which of the following should she refer to?
A) Income statement
B) Activity ratio
C) Balanced scorecard
D) Balance sheet
E) None of these
Q2) Customer service, external business processes, financial performance, and the organization's potential for learning and growth are the four major perspectives of the balanced scorecard.
A)True
B)False
Q3) The __________ estimates receipts and expenditures of money on a daily or weekly basis to ensure that an organization has sufficient cash to meet its obligations.
Q4) Discuss the positive and negative factors that can influence the success of a TQM program.
Q5) List the four steps in the feedback control model.
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