Business Administration
Textbook Exam Questions
Course Introduction
Business Administration is a multidisciplinary course designed to equip students with foundational knowledge and skills necessary for effectively managing organizations and leading business operations. The course explores key concepts such as management principles, organizational behavior, marketing, accounting, finance, and strategic planning. Students will develop critical thinking, problem-solving, and communication abilities, as well as an understanding of ethical and global perspectives in business. Through a combination of theoretical frameworks and practical case studies, learners will gain an integrated view of how businesses operate and are prepared for various roles in the corporate, governmental, and nonprofit sectors.
Recommended Textbook
Organizational Behavior V. 2.0 by Talya Bauer and Berrin Erdogan
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15 Chapters
2346 Verified Questions
2346 Flashcards
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Chapter 1: Organizational Behavior
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) Research indicates that the most important determinant of ethical behavior in an organization is
A)the establishment of policies prohibiting unethical behavior.
B)the passage of laws requiring ethical behavior.
C)manager commitment to ethical behavior.
D)the establishment of rules requiring greater accountability.
Answer: C
Q2) In general terms,the American workforce is growing younger.
A)True
B)False
Answer: False
Q3) Research conducted in an actual organization and with real employees is
A)a field study.
B)a survey.
C)a lab study.
D)a meta-analytic study.
Answer: A
Q4) Les Schwab,the founder of Les Schwab Tires,Inc.,believed in treating employees like ____________.
Answer: family
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Chapter 2: Managing Demographic and Cultural Diversity
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Research findings indicate which of the following statements about issues related to sexual orientation in the workplace is INCORRECT?
A)Disclosing one's sexual orientation is the key to better work attitudes for lesbian,bisexual,gay and transgender individuals.
B)Fear of disclosing sexual orientation and its possible negative consequences leads to lower job satisfaction among lesbian,bisexual,gay and transgender individuals.
C)Respect for diversity in sexual orientation can be shown by written company policies prohibiting discrimination based upon sexual orientation.
D)In firms with benefits programs extended to lesbians,bisexuals,gays and transgender individuals,discrimination based on sexual orientation is less frequent and job satisfaction is higher.
Answer: A
Q2) IBM's diversity management task forces acted on issues that were either based in reality or perception.
A)True
B)False
Answer: True
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Chapter 3: Understanding People at Work: Individual
Differences and Perception
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) One tip to remember when working with people with negative affectivity is that you can change someone's personality with relative ease.
A)True
B)False
Answer: False
Q2) Jacqueline is a college freshman.She loves to sleep late on weekends and assumes that college students in general prefer to sleep late.Jacqueline is making a false consensus error.
A)True
B)False
Answer: True
Q3) Which of the following statements about self-efficacy is accurate?
A)Self-efficacy is a global evaluation of one's self.
B)People with high self-efficacy tend to procrastinate.
C)Self-efficacy is negatively related to job performance.
D)Training people to increase their self-efficacy can be effective.
Answer: D
Q4) ___________ suggests that values are arranged in hierarchical order.
Answer: Rokeach
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Chapter 4: Individual Attitudes and Behaviors
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141 Verified Questions
141 Flashcards
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Sample Questions
Q1) The tendency to experience positive moods more often than negative ones is
Q2) Agnes is so frustrated.This morning she called a meeting for 9 o'clock sharp to discuss the new product launch.Though most of the key players were on time,Kim and Nelson were both 25 minutes late,making some excuses about how they had to make an important call before either could attend.That made four meetings in a row when they were late.What can you do? Other members at the meeting are getting frustrated too as you have to repeat information and re-explain key points.
Q3) Discuss the impact stress has on turnover in a firm.
Q4) Job satisfaction refers to
A)the feelings people have toward their jobs.
B)the emotional attachment people have toward the company they work for.
C)an unwritten understanding about what the employee will bring to the work environment.
D)the degree of emotional intelligence an employee exhibits.
Q5) Why does the way an employee is treated by others in a firm predict citizenship behavior?
Q6) Give an example of when turnover is a problem and when turnover is beneficial to a firm.
Page 6
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Chapter 5: Theories of Motivation
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) Maslow's physiological needs may be satisfied by A)food.
B)feeling danger-free.
C)feelings of importance.
D)human bonds.
Q2) Define distributive,procedural and interactional justice and note how they are related.
Q3) Name two ways in which managers can influence employees' valence perceptions.
Q4) Give an example of how motivation is culturally bound. Maslow's hierarchy of needs is one such theory that is culturally bound.Financial satisfaction,for example,is a stronger predictor of overall life satisfaction in developing nations.In contrast,esteem needs are a more powerful motivator for industrialized countries.
Q5) Individuals with a high need for affiliation
A)want to influence others.
B)have a strong need to be successful.
C)desire to make an impact on the organization.
D)want to be accepted by others.
Q6) You just got a promotion,one which you feel you deserve after all your hard work.You perceive high __________ _____________.
Page 7
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Chapter 6: Designing a Motivating Work Environment
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) The performance appraisal meeting is the most important component of a performance appraisal.
A)True
B)False
Q2) In a supermarket study,cashiers rotated through different departments had lower stress levels and less pain in their necks and shoulders.
A)True
B)False
Q3) ___________ is an example of felt empowerment.
A)Meaningful work
B)Leadership style
C)Organizational structure
D)Organizational climate
Q4) Fruit pickers are often paid based on the amount of fruit they pick in a day.This is an example of a ______ _______ _______ system.
Q5) __________ ________ ___________ describes the degree to which a person has higher-order needs such as esteem and self-actualization.
Q6) Describe two conditions under which goals are more effective.
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Chapter 7: Managing Stress and Emotions
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) Jennifer strongly dislikes her next-door neighbors,yet every time she sees them she stops to pleasantly chat with them for a few moments.Jennifer is engaging in
A)genuine acting.
B)surface acting.
C)deep acting.
D)cognitive acting.
Q2) The _______ _______ Theory explores how events on the job cause different kinds of people to feel different emotions.
Q3) Work that flows offers
A)opportunities for a large number of breaks.
B)the employee little opportunity to comment on the task at hand.
C)high pay.
D)opportunities to use skills possessed by the employee.
Q4) Research on stress in the workplace indicates which of the following is an outcome of experiencing stress?
A)lower turnover
B)higher job performance
C)higher job commitment
D)lower organizational citizenship behaviors
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Chapter 8: Communication
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) What has research shown to be true about nonverbal communication?
A)Nonverbal cues are only minimally important.
B)Our gestures and other nonverbal movements are largely habitual and really do not convey much to your audience.
C)When individuals are lying,they blink more frequently,shift their feet,and shrug more often.
D)Only 7% of our message is conveyed through nonverbal communication while 55% is conveyed through the actual words of the message.
Q2) Deficient interpersonal communication was a factor in 70-80% of all accidents over 20 years.
A)True
B)False
Q3) The sentence construction of the "Isn't it?" question we ask in the United States tends to be confusing for non-native speakers.
A)True
B)False
Q4) Words mean different things to different people; this is the concept of
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Chapter 9: Managing Groups and Teams
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163 Verified Questions
163 Flashcards
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Sample Questions
Q1) As a rule of thumb,a good size for a team is between twenty and forty members.
A)True
B)False
Q2) The punctuated equilibrium model suggests that groups remain static for long periods of time experiencing only incremental change and radical,revolutionary change occurs in brief,punctuated bursts that provide opportunity for innovation.
A)True
B)False
Q3) The meaning of teamwork differs across cultures.
A)True
B)False
Q4) Which of the following statements is correct with regard to the forming stage of group development?
A)Leadership does not matter at this stage.
B)Group members are trying to learn about one another.
C)Group members are cohesive and cooperative.
D)Group members are trying to clarify what needs to be done and who needs to do it.
Q5) Shared expectations of how things operate with a group or team are _________.
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Chapter 10: Conflict and Negotiations
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Intrapersonal conflict can arise due to role ambiguity and role conflict.
A)True
B)False
Q2) Which of the following statements regarding to the first phase of the negotiation process,investigation,is accurate?
A)Investigation is the phase of the negotiation process that is often ignored.
B)Focus on the party with whom you are negotiating first and then analyze yourself.
C)The investigation phase of negotiation is designed to deliver information.
D)The investigation phase necessitates a clear understanding of both parties' goals.
Q3) Conflict in an organization is always bad.
A)True
B)False
Q4) The party with the best alternative to a negotiated agreement is in the best negotiating position.
A)True
B)False
Q5) The _________ conflict handling style is uncooperative and unassertive.
Q6) Describe two root causes of conflict at work.
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Chapter 11: Making Decisions
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) The rational decision-making process is best used when the decision is important and you are trying to maximize outcomes.
A)True
B)False
Q2) Which of the following statements is true regarding the judgments about correlation and causality bias?
A)A correlation rules out other potential causes.
B)A correlation between two variables is not evidence for causality.
C)Temporal order indicates causality.
D)An association between two variables is evidence for causality.
Q3) One way to avoid escalation of commitment is to have identifiable turning back points.
A)True
B)False
Q4) Individual decision making produces a greater commitment to the ultimate decision than does group decision making.
A)True
B)False
Q5) Differentiate between the intuitive and creative decision-making processes.
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Chapter 12: Leading People Within Organizations
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) Being affable,tolerant,sensitive,trusting,kind and warm is
A)agreeableness.
B)extraversion.
C)conscientiousness.
D)openness.
Q2) ___________ leaders lead employees by aligning employee goals with the leader's goals.
A)Directive
B)Transactional
C)Transformational
D)Achievement-oriented
Q3) Describe each of the types of leader decision making.
Q4) If you dislike working with a person and do not care for them on a personal level either,
A)you would have a low least preferred coworker score.
B)you would have a high least preferred coworker score.
C)you would have a midrange least preferred coworker score.
D)you would not have a least preferred coworker score.
Q5) How would you train an individual so as to increase his charisma?
Q6) A magnetic personality is _____________.
Page 14
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Chapter 13: Power and Politics
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165 Verified Questions
165 Flashcards
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Sample Questions
Q1) The more substitutes available for a resource,the higher the power level of the person possessing that resource.
A)True
B)False
Q2) Punishing someone for noncompliance,as a parent does to a child when the child does not clean her room,is an example of __________ power.
Q3) Almost all managers surveyed suggest workplace politics exist in their organizations and that to be successful individuals must engage in politics.
A)True
B)False
Q4) What are three individual antecedents of political behavior?
Q5) The most effective approach to impression management on the job is to build credibility and maintain authenticity.
A)True
B)False
Q6) The influence tactic that uses facts,data and logical arguments is ___________
Q7) People's tendencies to behave consistently with social norms is __________.
Page 15
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Chapter 14: Organizational Structure and Change
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) _______ is the final stage of Lewin's process of change model which ensures that the change becomes permanent.
Q2) Abdul has been downsized.Which of the following is a good piece of advice to offer him?
A)Polish your resume and job hunting skills.
B)Contact others in the organization to see if they are also affected by the downsizing.
C)Cut your losses.
D)Get angry! You just lost your job,you deserve to vent.
Q3) A culture of "never being satisfied" and rethinking how things are done facilitates
Q4) The most negative reaction to a proposed change attempt is ___________
Q5) Tall structures provide
A)employees greater levels of role ambiguity.
B)employees with greater self-actualization need satisfaction.
C)employees with greater security need satisfaction.
D)managers with a greater span of control.
Q6) What are the four building blocks of a company's structure?
Q7) What impact does globalization have on an organization?
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Chapter 15: Organizational Culture
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) Firms that are flexible,adaptable and experiment with new ideas are _________ firms.
A)aggressive
B)innovative
C)stable
D)outcome-oriented
Q2) In completing a Big 5 personality inventory,Manuel was found to have high openness to experience.He would be probably be attracted to an organization like A)Target where jobs tend to be structured in their duties and responsibilities.
B)the IRS,which has a bureaucratic structure and authoritarian decision making processes.
C)Google with a laid-back,innovative culture.
D)General Motors with a tradition-bound culture experiencing serious viability issues.
Q3) It is less important to find an individual to serve as a mentor who personifies company values than to find an individual who is enthusiastic about participating in the program.
A)True
B)False
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