Business Administration
Test Preparation
Course Introduction
Business Administration is an interdisciplinary course that provides students with a foundational understanding of the principles and practices essential to effectively manage and operate businesses and organizations. The course covers key areas such as management, marketing, finance, operations, human resources, and strategic planning. Emphasizing analytical thinking, leadership, decision-making, and problem-solving skills, students learn how to analyze business environments, develop and implement strategies, and understand the dynamics of both small businesses and large corporations. The course prepares students for a variety of roles in business and equips them with the knowledge necessary to pursue entrepreneurial ventures or further studies in business-related fields.
Recommended Textbook
Management 6th Asia Pacific Edition by John R. Schermerhorn Jr
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21 Chapters
2700 Verified Questions
2700 Flashcards
Source URL: https://quizplus.com/study-set/2200 Page 2
Chapter 1: The Changing World of Management
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131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/43777
Sample Questions
Q1) The 'interpersonal' management role is associated with the dissemination of information to employees across the organisation.
A)True
B)False
Answer: False
Q2) List the different considerations when managing in a not-for-profit organisation.
Answer: -Having to deal with volunteer staff
-Increased importance of external stakeholder needs
-Emphasis on non-financial performance measures
-Emphasis on generating revenue from avenues other than 'sales'
Q3) When managers undertake efforts to forecast possible changes in their situation,they can be said to be using their:
A) technical skills
B) project skills
C) conceptual skills
D) leadership skills
E) ability to control the uncontrollable.
Answer: C
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Chapter 2: The Evolution of Management Thinking
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121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/43778
Sample Questions
Q1) Under the contingency view of management,organisational phenomena exist in logical patterns and managers can devise and apply similar responses to common types of problems.
A)True
B)False
Answer: True
Q2) The behavioural sciences approach uses scientific methods and draws from sociology,psychology,anthropology,economics and other disciplines to develop theories about human behaviour and interaction in an organisational setting.
A)True
B)False
Answer: True
Q3) Briana feels that her workforce requires the threat of punishment if they have any chance of achieving their organisation's goals.Briana subscribes to the ________________ (two words)perspective of human resource management. Answer: Theory X
Q4) _______________ forces refers to the influence of legal institutions on people and organisations.
Answer: Political
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Chapter 3: The Environment and Corporate Culture
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133 Verified Questions
133 Flashcards
Source URL: https://quizplus.com/quiz/43779
Sample Questions
Q1) The __________ dimension of the general environment includes all elements that occur naturally on earth,including plants,animals,rocks,and natural resources such as air,water,and climate.
A) technological
B) natural environment
C) economic
D) sociocultural
E) international
Answer: B
Q2) Which of these is a part of an organisation's internal environment?
A) Its customers
B) Its casual staff members that work only on weekends
C) Its full time staff
D) Both B and C
E) Its competitors
Answer: D
Q3) Identify the ways in which an organisation can influence its external environment?
Answer: Advertising,public relations,political activity,trade associations.
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Chapter 4: Managing in a Global Environment
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122 Verified Questions
122 Flashcards
Source URL: https://quizplus.com/quiz/43780
Sample Questions
Q1) Germany's cultural preference is for achievement,heroism,assertiveness and material success.This would be considered:
A) power distance
B) individualism
C) masculinity
D) ethnocentrism
E) collectivism.
Q2) National culture in which people use communication to build personal relationships is known as:
A) feminine national culture
B) international context culture
C) low-context culture
D) high-context culture
E) None of these choices.
Q3) According to the GLOBE project,the extent to which a society maximises gender role differences known as its ______________________ (two words).
Q4) ___________________ (three words)is a national cultural trait more concerned with the past and the present and places a high value on tradition and meeting social obligations.
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Chapter 5: Ethics,Social Responsibility and Sustainable Development
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128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/43781
Sample Questions
Q1) ____________________ (two words)requires that rules should be clearly stated and consistently and impartially enforced.
Q2) Socially responsible investment involves investing in companies which,in the judgement of the investor,do not harm people or the environment through their activities.
A)True
B)False
Q3) The utilitarian approach to ethical decision-making contends that acts are ethical when they promote the individual's best long-term interests.Individual self-direction is paramount,and external forces that restrict self-direction should be severely limited A)True
B)False
Q4) A(n)______________________ (three words)is a formal statement of the company's values concerning ethics and social issues; it communicates to employees what the company stands for.
Q5) The ________________ (two words)approach emphasises the maintenance of rights to those people affected by a decision or action.
Page 7
Q6) Define what is meant by the term 'corporate social responsibility'.
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Chapter 6: Managing Start-Ups and New Ventures
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131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/43782
Sample Questions
Q1) Funding from a large number of investors giving small amounts of money,typically through social media and Internet is known as a(n):
A) debt financing
B) angel funding
C) crowdsourcing
D) crowdfunding
E) None of these choices.
Q2) The drawback(s)of proprietorship include:
A) the unlimited liability of the partners
B) conflicts with partners
C) tax responsibilities
D) difficulty in obtaining financing
E) complexity and cost.
Q3) The process of initiating a business venture,gathering and organising the appropriate resources and assuming the associated risks and rewards is entrepreneurship.
A)True
B)False
Q4) Define the terms 'social entrepreneurship' and 'social entrepreneurs'.
Q5) List the five stages of growth for an entrepreneurial company.
Page 8
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Chapter 7: Organisational Planning and Goal Setting
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133 Verified Questions
133 Flashcards
Source URL: https://quizplus.com/quiz/43783
Sample Questions
Q1) Each of the following are considered criteria for effective goal setting,except:
A) Specific and measurable
B) Cover key result area
C) Challenging
D) Have a defined time period
E) All of these are considered criteria for effective goal setting.
Q2) Compare the four levels of goals and plans.
Q3) The organisational planning process comprises: developing the plan,monitoring and learning,_______________ (three words),planning operations,and translating the plan.
Q4) A(n)__________________(two words)is a broadly stated definition of basic business scope and operations that distinguishes the organisation from others of a similar type.
Q5) Broad statements describing where the organisation wants to be in the future are called ___________________ (two words).
Q6) The final step in __________________ (three words)is to carefully evaluate whether annual goals have been achieved for both individuals and departments.
Q7) List and define the four major activities that must occur in order for management by objectives (MBO)to succeed.
Page 9
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Chapter 8: Strategy Formulation and Implementation
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139 Verified Questions
139 Flashcards
Source URL: https://quizplus.com/quiz/43784
Sample Questions
Q1) The three levels of strategy are business,corporate and global.
A)True
B)False
Q2) A(n)_______________ company is present in many countries,but it encourages marketing,advertising and product design to be modified and adapted to the specific needs of each country.
Q3) A(n)_________________( two words)is a specific segment of a mass-market that an organisation wishes to target specifically and more effectively than its competitors are able to.
Q4) The overall plan of action for the organisation is known as:
A) the mission statement
B) the grand strategy
C) a strategic plan
D) the organisational vision
E) a competitive plan.
Q5) Cadbury PLC is the brand leader in the block chocolate market,yet has relatively low levels of growth in sales year-on-year.This product belongs in the stars category of the BCG Matrix.
A)True
B)False
Page 10
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Chapter 9: Managerial Decision Making
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124 Verified Questions
124 Flashcards
Source URL: https://quizplus.com/quiz/43785
Sample Questions
Q1) When an individual makes the optimal choice in a decision making exercise,they are said to have satisficed.
A)True
B)False
Q2) A decision is a process of identifying problems and opportunities and then resolving them.
A)True
B)False
Q3) The concept that people have the time and cognitive ability to process only a limited amount of information on which to base decisions is known as:
A) satisficing
B) normative approach
C) classical model of decision making
D) bounded rationality
E) scientific approach.
Q4) A manager with a behavioural style often has a deep concern for others as individuals.
A)True B)False
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Chapter 10: Designing Organisation Structure
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134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/43786
Sample Questions
Q1) The three contingency factors that impact on an organisation's structure are: strategy,the environment and technology.
A)True
B)False
Q2) Tristate Toasters Corporation has a finance department,a marketing department and a production department.Tristate uses a __________ structure.
A) functional
B) geographic
C) divisional
D) product-based
E) matrix
Q3) All of the following are advantages of a functional structure,except:
A) economies of scale
B) excellent coordination between functions
C) in-depth skill specialisation and development
D) high quality technical problem solving
E) career progress within functional departments.
Q4) With ____________________,the location of decision authority is that of a single point,usually at the top of the organisational hierarchy
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Chapter 11: Managing Change and Innovation
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126 Verified Questions
126 Flashcards
Source URL: https://quizplus.com/quiz/43787
Sample Questions
Q1) ________________________ (two words)is defined as the adoption of a new idea or behaviour by an organisation.
Q2) In the unfreezing step,participants must be prepared to experiment with new workplace behaviour.
A)True
B)False
Q3) An approach that brings together participants from all parts of the organisation to discuss problems,opportunities and plan for major change is known as:
A) team building
B) seeking survey feedback
C) a large-group intervention
D) the horizontal linkage model
E) None of these choices.
Q4) The generation of novel solutions to perceived problems is known as:
A) problem solving
B) organisational development
C) creativity
D) brainstorming
E) perceived solution.
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Chapter 12: Managing Human Resourcess
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125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/43788
Sample Questions
Q1) HR planning,choosing recruiting sources and selecting the candidate are the first three steps involved in attracting an effective workforce.
A)True
B)False
Q2) _____________________ is a method of directing,instructing and training a person with a goal to develop specific management skills.
Q3) An outline of the knowledge,skills,education and physical abilities needed to adequately perform a job is known as a:
A) job analysis
B) job specification
C) job requirement
D) job description
E) realistic job preview
Q4) A subfield of human resource management that addresses the complexity that results from recruiting,selecting,developing and maintaining a diverse workforce on a global scale is known as international human resource management.
A)True
B)False
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Chapter 13: Managing Diversity
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/43789
Sample Questions
Q1) The degree to which an employee feels like an esteemed member of a group in which his or her uniqueness is highly appreciated is known as their level of inclusion
A)True
B)False
Q2) The belief that groups and subcultures are inherently equal is known as pluralism.
A)True
B)False
Q3) _____________________ refers to the belief that groups and subcultures are inherently equal.
Q4) Teams made up of members from diverse national,racial,ethnic and cultural backgrounds are known as:
A) minority teams
B) cross-functional teams
C) affirmative action teams
D) multicultural teams
E) None of these choices.
Q5) _____________________ refers to the belief that one's own group or subculture is inherently superior to all others.
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Chapter 14: Individual Behaviour in Organisations
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121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/43790
Sample Questions
Q1) Define what is meant by the terms 'locus of control','authoritarianism' and 'Machiavellianism'.
Q2) When the level of stress is high relative to a person's coping resources,stress can be a positive force,stimulating desirable change and achievement.
A)True
B)False
Q3) An attitude comprises both the cognitive and behavioural evaluation that predisposes a person to feel a certain way.
A)True
B)False
Q4) ________________ are mental states arising spontaneously within a person based on interaction with the external environment rather than a conscious effort by the individual.
Q5) The degree to which a person is associable,talkative,assertive and comfortable with interpersonal relationship is known as their level of agreeableness.
A)True
B)False
Q6) List the potential perceptual distortions they can lead to errors perception.
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Chapter 15: Leadership
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137 Verified Questions
137 Flashcards
Source URL: https://quizplus.com/quiz/43791
Sample Questions
Q1) A situational variable that makes leadership style redundant or unnecessary is known as a(n)_____________ for leadership.
Q2) The leadership grid uses the two leader behaviours which are called:
A) employee-centered and job-centered
B) consideration and initiating structure
C) relationship-oriented and task-oriented
D) concern for people and concern for production
E) employee-oriented and relationship-oriented.
Q3) List the five key characteristics of an authentic leader.
Q4) The powers most likely to generate resistance from employees are legitimate and reward powers.
A)True
B)False
Q5) _____________________ (two words)occurs when the leader transcends self-interest to instead serve others,their organisation and the society within which they live.
Q6) According to Hersey and Blanchard's Situational Theory,what are the four leadership styles that are appropriate for different types of followers?
Q7) Distinguish between charismatic and transformational leadership.
Page 17
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Chapter 16: Motivating Employees
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136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/43792
Sample Questions
Q1) A job design that combines a series of tasks into one new broader job to give employees a greater variety of tasks is known as work redesign.
A)True
B)False
Q2) ____________________ rewards are felt by the individual after having completed a task effectively and efficiently.
Q3) List the five types of need according to Maslow's hierarchy.
Q4) The satisfaction a person receives in the process of performing a particular action is called the extrinsic rewards.
A)True
B)False
Q5) A state of equity exists whenever the ratio of one person's outcomes to inputs equals the ratio of another's outcomes to inputs.
A)True
B)False
Q6) Define the concept of 'motivation' and on what basis it occurs in individuals.What is the role of motivation in the employer-employee relationship?
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Page 18
Chapter 17: Communication in Organisations
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130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/43793
Sample Questions
Q1) The receiver __________ the symbols to interpret the meaning of the message.
A) encodes
B) transmits
C) decodes
D) responds to
E) must ignore
Q2) Open communication means sharing all types of information throughout the company,across functional and hierarchical levels.
A)True
B)False
Q3) __________exist(s)outside the formally authorised channels and do not adhere to the organisation's hierarchy of authority.
A) Regular channels of communication
B) Formal channels of communication
C) Irregular channels of communication
D) Informal channels of communication
E) None of these choices.
Q4) A(n)________________ (two words)is a team communication structure in which team members can communicate freely with each other.
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Chapter 18: Leading Teams
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138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/43794
Sample Questions
Q1) A role in which the individual devotes personal time and energy to helping the team accomplish its task is called a ______________________________________ (two words)role.
Q2) A temporary team or committee formed to solve a specific short-term problem (often involving several departments within the organisation)is called a ____________________(two words).
Q3) Virtual teams are also known as:
A) global teams
B) command teams
C) functional teams
D) long-distance teams
E) task force teams.
Q4) __________________ (two words)refers to the tendency for the presence of others to enhance an individual's motivation and performance.
Q5) A(n)__________________ has a designated leader,and its effectiveness is measured in indirect influence on business outcomes.
Q6) List the five stages of team development.
Q7) During the ____________________ stage,team members find out which behaviour is acceptable to others.
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Chapter 19: Managerial and Quality Control
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136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/43795
Sample Questions
Q1) Sharing financial information and results with all employees in the organisation is called ___________________ (two words)management.
Q2) Identify and discuss some of the most important international standards that have emerged over the past 30 years.What are the implications of these standards for organisational competitiveness in turbulent times?
Q3) The fundamental unit of analysis for a budget control system is called a responsibility centre.
A)True
B)False
Q4) That people work best when they are fully committed to the organisation is an assumption of:
A) hierarchical control
B) bottom-up control
C) hierarchical control.
D) culture control.
E) decentralised control.
Q5) _____________________ (two words)is a quality control approach that involves assigning dedicated personnel within a particular functional area of the business.
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Chapter 20: Managing the Value Chain, Information
Technology and E-Business
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132 Verified Questions
132 Flashcards
Source URL: https://quizplus.com/quiz/43796
Sample Questions
Q1) Supply chain management techniques are being applied to the cattle industry in Australia,where each animal typically has several owners from birth until it is sold as meat.
A)True
B)False
Q2) A(n)__________ is an external communications system that uses Internet and is shared by two or organisations,whereas a(n)___________ is an internal communications system that uses the technology and standards of the Internet,that is accessible to only people within the organisation .
A) extranet; intranet
B) intranet; extranet
C) intranet; extranet.
D) extranet; internet.
E) social media; peer-to-peer file sharing
Q3) The fixed-position layout is necessary for:
A) custom orders
B) when the organisation is producing in huge volumes
C) long production runs
D) mass production
E) miniature items.
Page 22
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Chapter 21: Making Effective Management Happen
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114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/43797
Sample Questions
Q1) Operating processes are a set of direct and support activities within every organisation that create its products and services.
A)True
B)False
Q2) ____________________ (two words)means having everyone in the organisation able to draw on the collective knowledge of all staff,and not just able to use their own personal knowledge.
Q3) Initiative fatigue sets in if an organisation sets too many new goals for its employees to commit to effectively.
A)True
B)False
Q4) 'Discipline' refers to a workplace approach that consistently applies processes and activities to the same standard over time.
A)True
B)False
Q5) The ___________________ (three words)relates to any standard of behaviour that exceeds both the economic and legal standards required by society.
Q6) List the five characteristics of a dynamic capability.
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