Business Administration
Test Preparation
Course Introduction
Business Administration is a comprehensive course designed to introduce students to the fundamental principles and practices of managing organizations effectively. The curriculum covers a range of topics including organizational structure, leadership, human resource management, marketing, finance, operations, and strategic planning. Students will gain practical skills in decision-making, problem-solving, and communication, while also exploring the ethical and global issues that impact modern businesses. By the end of the course, students will be equipped with the foundational knowledge necessary to succeed in various roles within the business world or to pursue further specialized studies.
Recommended Textbook Management 12th Canadian Edition by
Stephen P. Robbins
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17 Chapters
2556 Verified Questions
2556 Flashcards
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Page 2
Chapter 1: Introduction to Management and Organizations
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) Which of the following is an interpersonal role according to Mintzberg?
A)figurehead
B)disturbance handler
C)spokesperson
D)disseminator
Answer: A
Q2) The emphasis that managers give to the various management roles seems to change based on their ________.
A)organizational level
B)tenure with the organization
C)experience in their field
D)leadership style
Answer: A
Q3) Sam and Pat are both at what level of management?
A)top management
B)middle management
C)supervisory level
D)first-line management
Answer: B
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Page 3
Chapter 2: Organizational Culture and the Organizational Environment
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148 Verified Questions
148 Flashcards
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Sample Questions
Q1) One of the most powerful constraints on managers from the impact of changes in external environments is about ________.
A)changing tastes of customers
B)jobs and employment
C)the need for internal culture changes
D)increase in government regulation in all industries
Answer: B
Q2) A manager's role in the omnipotent view of management is to create meaning out of randomness,confusion,and ambiguity.
A)True
B)False
Answer: False
Q3) Organizations with spiritual culture ________.
A)recognize that employees seek meaning and purpose in work
B)promote innovation and risk-taking to satisfy employee needs
C)focus on workforce diversity to introduce different cultural values to the workplace
D)use specific rules to encourage employees to be more customer focused
Answer: A
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Chapter 3: Managing Diversity
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) Workforce diversity and inclusion,when managed effectively,play a central role in ________ in organizations.
A)driving productivity
B)socioeconomic acceptance
C)increasing employee knowledge and skills
D)diminishing structural confusion
Answer: A
Q2) This was Song Hee's first day at work.He was a bit nervous about meeting his new co-workers.When he was introduced to Tan Ming he immediately felt better for finding out that she was also from Singapore.After a few days they had more opportunities to talk to each other and found that their likes and dislikes as well as values were quite different.Hee felt that he probably would not form a close relationship with Ming after all.This more intimate knowledge of another person is ________.
A)persistent bias
B)deep level diversity
C)prejudice
D)surface level diversity
Answer: B
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Chapter 4: Managing in a Global Environment
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) According to the text,which of the following is a typical definition of a multinational corporation?
A)It is a company that maintains operations in multiple countries.
B)It is a company that maintains franchises in multiple countries.
C)It is a company that has multiple home bases and manufacturing plants.
D)It is a company that has an international head office.
Q2) In a short essay,explain the origins,roles and goals of the World Trade Organization (WTO),the International Monetary Fund (IMF),and the World Bank Group in global business.Provide specific examples for each organization's involvement.
Q3) If Jeff's company decided to open another company in Taiwan but manage it from its headquarters in Canada,it would be considered a ________.
A)transnational corporation
B)multidomestic corporation
C)strategic alliance
D)global corporation
Q4) NAFTA agreement has increased Canada's exports to Mexico fourfold.
A)True
B)False
Q5) In a short essay,describe the Hofstede's five dimensions of national culture.
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Chapter 5: Managing Entrepreneurially
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147 Flashcards
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Sample Questions
Q1) In a short essay,describe the importance of innovation to an entrepreneurial venture and how the right kind of leadership contributes to continuing innovation for the success of the enterprise.Give examples of innovative companies and their leaders to support your answers.
Q2) In the course of transformation that must happen from following through with a radical innovation and taking advantage of it,the venture goes through a process called
A)feasibility assessment
B)applied research
C)idea generation
D)creative destruction
Q3) All organizations start small,and as they grow,the original founders are always at the helm and maintain control throughout the life of the business.
A)True
B)False
Q4) Growing quickly can kill a venture if the related stresses caused by growth are not managed properly.
A)True
B)False
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Chapter 6: Managing Responsibly and Ethically
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) ________ is a personality attribute that measures the degree to which people believe they control their own fate.
A)Ego strength
B)Locus of control
C)Ethical integrity
D)Risk tolerance
Q2) Which of the following statements is TRUE concerning organizations whose structures and cultures permit unethical behaviour?
A)Only individuals with low moral standards will be corrupted.
B)Only managers will be corrupted.
C)Only those who are corrupt to begin with will behave unethically.
D)Even highly moral individuals may be corrupted.
Q3) Moe Gaines's support in favour of using the new material,despite the fact that it has not yet been certified,may be an indication that he ________.
A)is operating at the principled stage of moral development
B)has a weak locus of control
C)has weak ego strength
D)is taking an accommodative approach to social responsibility
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Chapter 7: Innovation and Adaptability
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) Which cultural variable relates to the acceptance of diverse opinions at Lightspeed?
A)acceptance of ambiguity
B)tolerance of the impractical
C)tolerance of risk
D)tolerance of conflict
Q2) Organizational ________ involves any alteration in structure,technology,or people.
A)innovation
B)change
C)creativity
D)reengineering
Q3) Which OD technique is designed to change behaviour through unstructured group interaction?
A)intergroup development
B)personality assessment
C)team building
D)sensitivity training
Q4) In a short essay,describe and discuss the four main reasons that people resist change.Include examples of each reason to support your answer.
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Chapter 8: Decision Making
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151 Flashcards
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Sample Questions
Q1) Colleen's brother has a different view of the repairs.He assumes that the mechanic is using the best information available,but there may be other unexpected repairs that surface once he begins the work.He warns Colleen not to be too surprised if the final bill exceeds the mechanic's original estimate.Her brother's observations are based on which assumptions?
A)rationality
B)certainty
C)bounded rationality
D)heuristics
Q2) Fiona knows that she is operating in an uncertain environment,but she is an optimist and will most likely follow a ________ strategy.
A)multimax
B)minimin
C)minimax
D)maximax
Q3) One assumption of rationality is that time and cost constraints exist.
A)True
B)False
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Chapter 9: Foundations of Planning
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Sample Questions
Q1) Studies have found that the quality of the planning process and the appropriate implementation of plans likely contribute more to high performance than does the extent of planning.
A)True
B)False
Q2) Planning is not necessary to carry out organizational goals as long as strong controls are in place.
A)True
B)False
Q3) Directional plans have clearly defined objectives.
A)True
B)False
Q4) Two types of plans that are differentiated by their breadth of application are ________.
A)directional and specific
B)single use and standing
C)long term and short term
D)strategic and operational
Q5) In a short essay,explain and discuss in detail the four reasons for planning.
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Chapter 10: Managing Strategically
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) The competitive strategy of reducing the price by $100 to become the industry price leader is called ________.
A)retrenchment
B)focus
C)differentiation
D)cost leadership
Q2) In Michael Porter's five forces model of industry attractiveness,________ is determined by the industry growth rate,increasing or falling demand,and product differences.
A)threat of substitutes
B)threats of new entrants
C)bargaining power of buyers
D)intensity of current competitive rivalry
Q3) When athletic sportswear manufacturer Nike decided to open its own chain of retail stores,it was pursuing which corporate strategy?
A)backward vertical integration
B)forward vertical integration
C)related diversification
D)horizontal integration
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Page 12
Chapter 11: Designing Organizational Structure
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) In 1996,WestJet Airlines began operations with only three aircraft and 220 employees.Today,it has a large fleet and employs over 4,800 employees.Based on the known relationship between size and structure,we would expect WestJet's structure today to be fairly ________.
A)innovative
B)mechanistic
C)organic
D)decentralized
Q2) Once an organization grows past a certain size,the impact of size on organization structure strengthens.
A)True
B)False
Q3) A disadvantage of ________ departmentalization is poor communication across the different groups.
A)geographic
B)functional
C)process
D)customer
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13
Chapter 12: Managers and Communication
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Sample Questions
Q1) Margaret warned that the entire communication process can be affected by disturbances that interfere with the transmission,receipt,or feedback of a message.These are called ________.
A)feedback
B)noise
C)nonverbal signs
D)filtering
Q2) In the chain network,communication flows according to the formal chain of command,both downward and upward.
A)True
B)False
Q3) Sam heard a rumour from a supervisor in another department that his transfer was approved two days before the human resources office called to confirm it.Sam first heard the news through which communication network?
A)chain
B)wheel
C)grapevine
D)all-channel
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14
Chapter 13: Managing Human Resources
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Sample Questions
Q1) In a realistic job preview (RJP),an applicant might be told that there are limited opportunities to interact with peers during office hours and that the likelihood of promotional advancement is slim.
A)True
B)False
Q2) Top management decides that the performance appraisal process is ineffective.They ask Steven to investigate of a new appraisal technique called ________,which rates employees according to items along a numerical scale with examples of actual behaviours on the job.
A)360-degree feedback
B)assessment centres
C)behaviourally anchored rating scales
D)management by objectives
Q3) Performance-simulation tests are inexpensive to create and administer.
A)True
B)False
Q4) In a short essay,explain why human resource management (HRM)is important to organizational success.
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Page 15
Chapter 14: Leadership
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) According to Hersey and Blanchard,which leadership style is best if a follower is both able and willing to do a job (R4)?
A)delegating
B)selling
C)participating
D)telling
Q2) Fiedler concluded that ________ leaders performed better in moderate control situations.
A)task-oriented
B)achievement-oriented
C)relationship-oriented
D)production-oriented
Q3) In a short essay,discuss in detail the characteristics,the differences,and the effectiveness of charismatic and visionary leadership.Give specific examples of leaders that fit each type and,where possible,situations where each type is most effective.
Q4) Unethical leaders may use their charisma to enhance their power over followers.
A)True
B)False
Q5) In a short essay,describe the eight traits associated with leadership.
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Chapter 15: Motivating Employees
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) The three-needs theory of motivation states that there are three ________ needs that are major motives in work.
A)physical
B)acquired
C)innate D)esteem
Q2) In a short essay,describe and discuss the five levels of needs in Maslow's hierarchy of needs theory.Give examples of their application in the workplace.
Q3) Julie is currently trying to satisfy her ________ needs.
A)physiological
B)safety
C)social
D)esteem
Q4) Offering employees opportunities for training and development is a good way to motivate in economic downturns.
A)True
B)False
Q5) In a short essay,describe in detail the implications of using the goal-setting theory for organizations.
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Chapter 16: Managing Groups and Teams
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146 Flashcards
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Sample Questions
Q1) The challenge of creating team players is greatest when the national culture is highly collectivist.
A)True
B)False
Q2) Group 830 is at the ________ stage.
A)forming
B)storming
C)norming
D)performing
Q3) Groupthink has the ability to undermine critical thinking in the group and harm the quality of decision making.
A)True
B)False
Q4) Team member friendliness ________ being an effective team.
A)is essential to B)is not necessary to C)minimizes chances of D)eliminates the illusion of
Q5) In a short essay,describe briefly the characteristics that are associated with effective teams.
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Chapter 17: Evidence-Based Decision Making
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147 Verified Questions
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Sample Questions
Q1) Many managers are reluctant ________ because they fear something will go wrong for which they would be held responsible.
A)to institute strict controls
B)to empower employees
C)to give up personal observations
D)to stop monitoring profits
Q2) Which common source of information for measuring performance is obtrusive,time consuming,and most subject to personal biases?
A)personal observation
B)financial reports
C)written reports
D)oral reports
Q3) The system of organizational governance is in place to monitor and control organizational practices.
A)True
B)False
Q4) In a short essay,explain what benchmarking is.What do you think are the benefits of benchmarking? Provide examples of benchmarking practices.
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