Business Administration
Test Bank
Course Introduction
Business Administration is a multidisciplinary course designed to provide students with a comprehensive understanding of the key principles, concepts, and practices involved in managing and operating modern businesses. The course covers foundational topics such as management theory, organizational behavior, marketing, finance, accounting, human resources, and strategic planning. Through a combination of case studies, practical projects, and theoretical exploration, students gain the skills needed to make informed decisions, lead teams, streamline operations, and adapt to the dynamic global business environment. Business Administration equips students with analytical, problem-solving, and leadership abilities that are essential for effective performance in both entry-level and managerial roles across various industries.
Recommended Textbook
Management 8th Edition by Richard L. Daft
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21 Chapters
3481 Verified Questions
3481 Flashcards
Source URL: https://quizplus.com/study-set/1076
Page 2
Chapter 1: Managing in Turbulent Times
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174 Verified Questions
174 Flashcards
Source URL: https://quizplus.com/quiz/21263
Sample Questions
Q1) Using influence to motivate employees describes which of these functions?
A) Controlling
B) Planning
C) Leading
D) Monitoring
E) Organizing
Answer: C
Q2) How do small business managers emphasize different management roles than larger business managers?
Answer: Manager of small businesses often see their most important role as that of spokesperson. The entrepreneur role also more important. Small-business managers tend to rate the leader and information processing roles lower than managers in larger organizations.
Q3) Because of changes in technology, globalization, and diversity, organizations are learning to value stability and efficiency over change and speed.
A)True
B)False
Answer: False
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Chapter 2: The Evolution of Management Thinking
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179 Verified Questions
179 Flashcards
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Sample Questions
Q1) The Hawthorne studies led to the early conclusion that positive human relations can lead to significantly higher performance.
A)True
B)False
Answer: True
Q2) Frederick W. Taylor developed Scientific Management and emphasized the fourteen principles of management that should guide managerial behavior.
A)True
B)False
Answer: False
Q3) Max Weber felt selection of employees should be based on:
A) education
B) competence
C) connections
D) management skills
E) efficient systems
Answer: B
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Page 4
Chapter 3: The Environment and Corporate Culture
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167 Verified Questions
167 Flashcards
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Sample Questions
Q1) Which of these defines culture?
A) The set of key values, beliefs, understandings, and norms shared by members of an organization
B) The ability to speak different languages
C) An object, act, or event that conveys meaning to others
D) A narrative based on true events that is repeated frequently and shared by organizational employees
E) None of these
Answer: A
Q2) The economic dimension of the general environment represents the demographic characteristics.
A)True
B)False
Answer: False
Q3) Economic problems in other parts of the world have a tremendous impact on U.S. companies.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Managing in a Global Environment
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192 Verified Questions
192 Flashcards
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Sample Questions
Q1) Explain NAFTA.
Q2) Wal-Mart's challenges in Germany stem from a difference in __________ culture. A) business
B) marketing
C) shopping
D) European
E) American
Q3) Changes in the exchange rates can have major implications for the profitability of international operations.
A)True
B)False
Q4) An MNC is managed as an integrated worldwide business system.
A)True
B)False
Q5) ____________________ reflects the values of relationships, cooperation, group decision making, and quality of life.
Q6) List five of the countries that make up the European Union (EU).
Q7) A country's physical facilities that support economic activities make up its
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Chapter 5: Ethics and Social Responsibility
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) Using the justice approach for ethical decision-making, the logic of promoting qualified men and women would be supported by
A) equal rights justice.
B) distributive justice.
C) procedural justice.
D) compensatory justice.
E) all of these.
Q2) The concept that the party responsible should compensate individuals for the cost of their injuries is referred to as
A) distributive justice.
B) injury justice.
C) procedural justice.
D) organizational justice.
E) compensatory justice.
Q3) Free choice lies between the domains of codified law and ethics.
A)True
B)False
Q4) List the four responsibilities of corporate social performance.
Q5) Explain the concept of a stakeholder and list five common stakeholders.
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Chapter 6: Managing Small Business Start-Ups
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145 Verified Questions
145 Flashcards
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Sample Questions
Q1) The belief by individuals that their future is not within their control, but rather is influenced by some external force is considered
A) an external locus of control.
B) an internal locus of control.
C) a result of a need to achieve.
D) a tolerance for ambiguity.
E) a result of a boost of self-confidence.
Q2) Continuity and limits on the owners' liability are two principle advantages of forming a corporation.
A)True
B)False
Q3) ______________________________ firms are groups of companies or individuals that invest money in exchange for a stake in the company.
Q4) A(n) ____________________ is an artificial entity created by the state and existing apart from its owners.
Q5) What is the fundamental difference between the suppliers of debt and equity financing?
Q6) Name and describe the five different categories of small business owners.
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Chapter 7: Managerial Planning and Goal Setting
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) Lower-level goals should lead to the achievement of higher-level goals. This is called
A) linking pin theory.
B) a value-based chain.
C) a means-end chain.
D) all of these.
E) none of these.
Q2) The organization's reason for existence is known as
A) the organization's value.
B) the organization's vision.
C) the organization's mission.
D) the organization's goal.
E) the organization's service.
Q3) Which of these refer to specific results expected from individuals?
A) Operational goals
B) Tactical goals
C) Strategic goals
D) Operational plans
E) Mission statements
Q4) In what ways do plans and goals benefit an organization?
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Chapter 8: Strategy Formulation and Implementation
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) There are four categories of grand strategies: growth, stability, retrenchment and diversification.
A)True
B)False
Q2) List the three global corporate strategies.
Q3) Strategy implementation involves the planning and decision making that lead to the establishment of the firm's goals.
A)True
B)False
Q4) Which of these refers to the use of managerial tools to direct resources toward the achievement of strategic goals?
A) Strategy formulation
B) Strategy coordination
C) Strategy implementation
D) Strategy control
E) Strategy planning
Q5) Terminating the existence of a business unit by selling it off for the cash value of its assets is known as ____________________.
Q6) When a company goes global, it is difficult to implement strategies. Explain.
Page 10
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Chapter 9: Managerial Decision Making
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) Managers might block or distort negative information because they don't want to be responsible for a bad decision.
A)True
B)False
Q2) Examples of nonprogrammed decisions would include the decision to A) reorder supplies.
B) develop a new product or service.
C) perform routine maintenance on one of the machines in manufacturing.
D) terminate an employee for violation of company rules.
E) fill a position.
Q3) The behavioral style is often adopted by managers who like to consider complex solutions based on as much data as they can gather.
A)True
B)False
Q4) By making mistakes, people go through the process of decision learning, which means that they gain valuable experience and knowledge to perform more effectively in the future.
A)True B)False
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Chapter 10: Designing Adaptive Organizations
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232 Verified Questions
232 Flashcards
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Sample Questions
Q1) __________ is also referred to as work specialization.
A) Division of labor
B) Unity of command
C) Scalar chain
D) Esprit de corps
E) virtual network approach
Q2) The number of employees reporting to a supervisor is his or her span of management.
A)True
B)False
Q3) The degree to which machinery is involved in the production to the exclusion of people is called
A) productivity.
B) technical complexity.
C) production structure.
D) people friendly structure.
E) none of these.
Q4) What is the horizontal matrix approach to departmentalization and what are its main advantages?
Q5) What is(are) the difference(s) between cross-functional and permanent teams?
Page 12
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Chapter 11: Managing Change and Innovation
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as
A) exploration
B) cooperation
C) entrepreneurship
D) idea incubator
E) horizontal linkage
Q2) Which of the following describes a person who is passionately committed to a new product of idea despite rejection by others?
A) An idea champion
B) A sponsor
C) A new-venture team
D) A skunkwork
E) An investor
Q3) The types of organizational change are strategy, technology, structure, government, and culture/people.
A)True
B)False
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Page 13
Chapter 12: Human Resource Management
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162 Verified Questions
162 Flashcards
Source URL: https://quizplus.com/quiz/21274
Sample Questions
Q1) In the new workplace, __________ are people who work for an organization, but not on a permanent or full-time basis.
A) upper-level employees
B) direct-related workers
C) temporary employees
D) contingent workers
E) low-level employees
Q2) _________________________ occurs when an employee receives the same rating on all dimensions even if his or her performance is good on some dimensions and poor on others.
Q3) Wage and salary surveys show what other organizations pay incumbents in jobs that match a sample of "key" jobs selected by the organization.
A)True
B)False
Q4) A(n) _________________________ is an interview conducted with departing employees to determine why they are leaving.
Q5) What are the three primary goals of human resource management (HRM)?
Q6) List the four steps in attracting an effective workforce.
Q7) What are the three primary ways human resource management is changing?
Page 14
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Chapter 13: Meeting the Challenge of Diversity
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126 Verified Questions
126 Flashcards
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Sample Questions
Q1) Van Horton's top management is exclusively made up of older white males. Van Horton's promotes from within and top management is most comfortable with individuals who are similar to them. Women and minorities at this company who wish to be promoted are likely to experience
A) cultural diversity.
B) the glass ceiling effect.
C) rapid promotion and advancement.
D) ethnorelativism.
E) all of these.
Q2) Juan's Waffles recently held a series of focus groups to gather information on employee perceptions of women and minorities in the workplace. In particular, Juan's was interested in learning about the myths, values, and beliefs that currently exist in their organization. This is an example of
A) sensitivity training.
B) building a corporate culture that values diversity.
C) changing the current organizational design.
D) changing the current organizational structure.
E) none of these.
Q3) List the five categories or forms of sexual harassment.
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Page 15
Chapter 14: Dynamics of Behavior in Organizations
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) Stress can be caused by
A) task demands.
B) role demands.
C) interpersonal demands.
D) physical demands.
E) all of these.
Q2) Advertising is an obvious application of selective perception. A)True
B)False
Q3) The tendency to see one's own personal traits in other people refers to attribution.
A)True
B)False
Q4) People with an external locus of control are harder to motivate but easier to lead.
A)True
B)False
Q5) A physiological and emotional response to stimuli that place physical or psychological demands on an individual is called ____________________.
Q6) What are the four components of emotional intelligence? Explain.
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Chapter 15: Leadership
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) To match the leader's style with the situation by changing factors in the situation to achieve the best match is the basic idea with Fiedler's contingency theory.
A)True
B)False
Q2) Intelligence, verbal ability, and high values are three distinguishing personal characteristics associated with successful leaders.
A)True
B)False
Q3) Hersey and Blanchard's situational theory focuses a great deal of attention on the characteristics of employees in determining appropriate leadership behavior.
A)True
B)False
Q4) The involvement of leader behavior that shows concern for subordinate' well being and personal needs refers to ___________________________________.
Q5) Interactive leadership has been found to be more common among female leaders. A)True
B)False
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Chapter 16: Motivation
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182 Verified Questions
182 Flashcards
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Sample Questions
Q1) Empowering employees means giving employees
A) information.
B) knowledge.
C) power.
D) rewards.
E) all of these.
Q2) The equity theory, by J. Stacy Adams, states that equity exists when the ratio of outcomes to inputs for one person is equal to the same ratio for another person.
A)True
B)False
Q3) One of Odysess' best employees has a driving need to be able to attain a high standard of success, to master complex tasks, and to surpass others. Odysess recognizes these acquired needs as defined as
A) the need for accomplishment.
B) the need for power.
C) the need for affiliation.
D) the need for adaptation.
E) none of these.
Q4) _________________________ combines a series of tasks into one new, broader job.
Page 18
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Chapter 17: Communication
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155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/21279
Sample Questions
Q1) A discussion is often resolved by logic or "beating down" opponents, whereas, dialogue asks that participants suspend their attachments to a particular viewpoint so that a deeper level of listening, synthesis, and meaning can evolve from the group.
A)True
B)False
Q2) Many organizations use suggestion boxes, open door policies, and surveys to facilitate
A) upward communication.
B) downward communication.
C) formal communication.
D) informal communication.
E) diagonal communication.
Q3) __________ is an important means by which individuals and organizations learn from their mistakes and improve their work.
A) Feedback
B) Learning
C) Teaching
D) Channeling
E) Barrier
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Page 19
Chapter 18: Teamwork
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213 Verified Questions
213 Flashcards
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Sample Questions
Q1) The virtual teams have resulted from globalization and advances in technology.
A)True
B)False
Q2) Which of the following behaviors is NOT consistent with the socioemotional role?
A) Encourage
B) Energize
C) Harmonize
D) Compromise
E) Follow
Q3) Distributive negotiation is a competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party.
A)True
B)False
Q4) List the five behaviors associated with the task specialist role.
Q5) As a common way group norms develop, critical events are norms the team brings from the outside.
A)True
B)False
Q6) List the five stages of team development.
Page 20
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Chapter 19: Managerial and Quality Control
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) ______________________________ focuses on the organization's outputs.
Q2) Sharing financial information and results with all employees in the organization is called ____________________ management.
Q3) An activity ratio that is the percentage returned to investors on total assets is return on total assets (ROA).
A)True
B)False
Q4) A standard for performance is included in an organization's overall strategic plan to compare organizational activities against.
A)True
B)False
Q5) Market value-added systems measure the stock market's estimate of the value of the company's past and projected capital investment projects.
A)True
B)False
Q6) Open-book management ties employee rewards to the company's overall success. A)True
B)False
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Chapter 20: Information Technology and E-Business
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) Differentiate between data and information.
Q2) Operations information systems typically support the strategic decision-making needs of higher-level managers.
A)True
B)False
Q3) A key aspect in the success of Wal-Mart is updating the information technology infrastructure.
A)True
B)False
Q4) List three types of operations information systems.
Q5) ____________________ information system is a computer-based information system that supports a company's day-to-day operations.
Q6) An extranet is an internal communications system that uses the technology and standards of the Internet but is accessible only to people within the company.
A)True
B)False
Q7) A ____________________ is a Web log that allows individuals to post opinions and ideas.
Page 22
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Chapter 21: Operations and Value Chain Management
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145 Verified Questions
145 Flashcards
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Sample Questions
Q1) Raw materials inventory includes the materials moving through the stages of the production process that are not completed products.
A)True
B)False
Q2) ____________________ is the goods the organization keeps on hand for use in the production process.
Q3) A small or medium-sized automated production line that can be adapted to produce more than one product line is referred to as a
A) materials requirement planning.
B) reliable production system.
C) flexible manufacturing system.
D) dependent demand system.
E) MRPII.
Q4) Name and briefly describe the four primary concerns for product design in a DFMA program.
Q5) The costs associated with actually placing the order, such as postage, receiving, and inspection is called _________________________.
Q6) ____________________ organizations are those that produce physical goods.
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