Business Administration
Test Bank
Course Introduction
Business Administration is a comprehensive course that explores the core principles and practices necessary for managing organizations effectively. This course covers essential topics such as management functions, organizational structure, leadership, strategic planning, marketing, finance, operations, and human resource management. Students will develop a broad understanding of how businesses are structured and operated, learning to analyze business environments, make informed decisions, and address real-world challenges faced by managers. Emphasis is placed on critical thinking, problem-solving, communication skills, and ethical considerations, preparing students for diverse roles in the ever-evolving world of business.
Recommended Textbook
Management 13th Edition by Richard
L. Daft
Available Study Resources on Quizplus
19 Chapters
3204 Verified Questions
3204 Flashcards
Source URL: https://quizplus.com/study-set/188
Page 2
Chapter 1: The World of Innovative Management
Available Study Resources on Quizplus for this Chatper
183 Verified Questions
183 Flashcards
Source URL: https://quizplus.com/quiz/2675
Sample Questions
Q1) Managers least enjoy activities such as controlling subordinates and managing time pressures.
A)True
B)False
Answer: True
Q2) Being a successful manager means thinking in terms of building teams and networks and becoming a motivator and organizer within a highly interdependent system of people and work.
A)True
B)False
Answer: True
Q3) The individual performer is a __________, whereas the manager has to be a(n)
A) specialist; generalist
B) "leader"; doer
C) generalist; specialist
D) producer; expert
E) communicator; operator
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: The Evolution of Management Thinking
Available Study Resources on Quizplus for this Chatper
162 Verified Questions
162 Flashcards
Source URL: https://quizplus.com/quiz/2676
Sample Questions
Q1) Which of the following is considered to be a social media program?
A) Company online community page
B) Video channel
C) Microblogging platform
D) Wiki for virtual collaboration
E) All of these
Answer: E
Q2) The nineteenth and early twentieth centuries saw the development of which management perspective?
A) Human relations movement
B) Behavioral sciences approach
C) Classical perspective
D) Contingency view
E) Systems thinking
Answer: C
Q3) Millennial employees are the most educated generation in the history of the United States.
A)True
B)False Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: The Environment and Corporate Culture
Available Study Resources on Quizplus for this Chatper
181 Verified Questions
181 Flashcards
Source URL: https://quizplus.com/quiz/2677
Sample Questions
Q1) In determining what cultural values are important for the organization, managers should consider the external environment, as well as the company's strategy and goals.
A)True
B)False
Answer: True
Q2) Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the external environment?
A) Figurehead
B) Liaison
C) Boundary spanning
D) Disturbance handler
E) Leader
Answer: C
Q3) The __________ of the external environment represents events originating in foreign countries, as well as new opportunities for U.S. companies in other countries. Answer: international dimension
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Managing in a Global Environment
Available Study Resources on Quizplus for this Chatper
178 Verified Questions
178 Flashcards
Source URL: https://quizplus.com/quiz/2678
Sample Questions
Q1) The degree to which people accept inequality in power among institutions, organizations, and people is called __________.
Q2) In countries where women are often in positions of high status, the GLOBE Project would describe that culture as low in:
A) assertiveness.
B) uncertainty avoidance. C) gender differentiation. D) humane orientation.
E) performance orientation.
Q3) __________ reflects the values of relationships, cooperation, group decision making, and quality of life.
Q4) Organizations have a couple ways to become involved internationally. Write a short essay that compares and contrasts the three approaches that companies often use to engage in the international arena: exporting, outsourcing, and partnerships. Include an example of products or services that are exported and outsourced, and three examples of partnerships.
Q5) A(n) __________ reflects a concern with the past and present and a high value on meeting current obligations.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Managing Ethics and Social Responsibility
Available Study Resources on Quizplus for this Chatper
169 Verified Questions
169 Flashcards
Source URL: https://quizplus.com/quiz/2679
Sample Questions
Q1) Which of the following is causing some managers to behave unethically toward customers, employees, and the broader society in today's environment?
A) Globalization
B) An overemphasis on pleasing shareholders
C) An overemphasis on meeting long-term earnings goals
D) Operating in a turbulent environment
E) All of these
Q2) List three primary mechanisms that managers can implement to help employees and the company stay on ethical footing.
Q3) List three examples of primary stakeholders.
Q4) For guidance on how to handle a specific ethical situation, such as conflicts of interest or political gifts, a manager should refer to its company's:
A) corporate credo.
B) principle-based statement.
C) mission.
D) value-based statement.
E) policy-based statement.
Q5) List and define the stages of moral development.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Managing Start-Ups and New Ventures
Available Study Resources on Quizplus for this Chatper
130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/2680
Sample Questions
Q1) Name 5 of the 10 characteristics of a successful business plan.
Q2) Is there a formula for a successful entrepreneur? While their backgrounds differ, entrepreneurs often have common characteristics. In a short essay, describe characteristics typically displayed by entrepreneurs. Next, contrast these characteristics with those that you have learned will help to make a manager in an established organization successful.
Q3) A venture capital firm is a group of companies or individuals that invest money in new or expanding businesses for ownership and potential profits.
A)True
B)False
Q4) The most common source of new business ideas comes from in-depth understanding of an industry or profession.
A)True
B)False
Q5) Entrepreneurs are able to stay positive after long periods of sacrifice or struggle. A)True
B)False
Q6) Name and describe the five different categories of small-business owners.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Planning and Global Setting
Available Study Resources on Quizplus for this Chatper
166 Verified Questions
166 Flashcards
Source URL: https://quizplus.com/quiz/2681
Sample Questions
Q1) __________ are ongoing plans that provide guidance for tasks or situations that occur repeatedly within the organization.
Q2) In order for goals to be effective, they should be challenging but realistic.
A)True
B)False
Q3) Briefly describe the organizational planning process.
Q4) __________ means that planning experts work with managers in major divisions or departments to develop their own goals and plans.
Q5) Katelynn can anticipate enjoying the advantages of MBO, which include:
A) focused manager and employee efforts on activities that will lead to goal attainment.
B) improved performance at all company levels.
C) improved employee motivation.
D) alignment of individual and departmental goals with company goals.
E) all of these.
Q6) Goals are most effective when they are specific and measurable, challenging but realistic, and linked to rewards.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Strategy Formulation and Execution
Available Study Resources on Quizplus for this Chatper
149 Verified Questions
149 Flashcards
Source URL: https://quizplus.com/quiz/2682
Sample Questions
Q1) A globalization strategy is based on the assumption that a single global market exists for many consumer and industrial products.
A)True
B)False
Q2) The BCG (Boston Consulting Group) matrix evaluates SBUs with respect to their business growth rate and geographical location.
A)True
B)False
Q3) __________ is the stage of strategic management that includes the planning and decision making that lead to the establishment of the organization's goals and a specific strategic plan.
Q4) When an organization is domestically focused, with only a few exports, managers have little need to pay attention to issues of either local responsiveness or global standardization.
A)True B)False
Q5) When an organization chooses a(n) __________ strategy, it means competition in each country is handled independently of industry competition in other countries.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Managerial Decision Making
Available Study Resources on Quizplus for this Chatper
178 Verified Questions
178 Flashcards
Source URL: https://quizplus.com/quiz/2683
Sample Questions
Q1) Kelly, a manager at Pure Life Inc., likes to talk to her employees one on one and understand their feelings whenever there is a problem. Based on this information, Kelly uses a(n) __________ style.
A) analytical
B) directive
C) behavioral
D) classical
E) conceptual
Q2) The administrative model of decision making is considered to be __________, meaning that it describes how managers actually make decisions in complex situations rather than dictating how they should make decisions according to a theoretical ideal.
Q3) The __________ model of decision making describes how managers actually makes decisions in situations characterized by nonprogrammed decisions, uncertainty, and ambiguity.
A) normative
B) classical
C) administrative
D) scientific management
E) objective
To view all questions and flashcards with answers, click on the resource link above.
Page 11
Chapter 10: Designing Organization Structure
Available Study Resources on Quizplus for this Chatper
212 Verified Questions
212 Flashcards
Source URL: https://quizplus.com/quiz/2684
Sample Questions
Q1) In times of crisis or risk of company failure, authority should be:
A) decentralized.
B) centralized at the bottom.
C) centralized at the top.
D) spread through a wide span of management.
E) flat.
Q2) A(n) __________ has an overall narrow span and more hierarchical levels.
Q3) __________ is the duty to perform the task or activity as assigned.
Q4) The __________ refers to a clearly defined line of authority in the organization that includes all employees.
Q5) The matrix structure is perhaps the leanest of all organization forms because little supervision is needed.
A)True
B)False
Q6) List the factors that are associated with less supervisor involvement and thus larger spans of control.
Q7) __________ includes the right to advise, recommend, and counsel in the staff specialists' area of expertise.
Q8) Describe service technology.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Managing Change and Innovation
Available Study Resources on Quizplus for this Chatper
176 Verified Questions
176 Flashcards
Source URL: https://quizplus.com/quiz/2685
Sample Questions
Q1) Communication and education should be used to implement change when:
A) initiators clearly have power.
B) the group has power over implementation.
C) change is technical.
D) users need to feel involved.
E) the group will lose out in the change.
Q2) Describe the tactics for overcoming resistance to change and when to use each tactic.
Q3) Productive innovation refers to innovations in products or services that typically start small and end up completely replacing an existing product or service technology for producers and consumers.
A)True
B)False
Q4) Which of the following approaches to change implementation should be used when a crisis exists?
A) Communication and education
B) Participation
C) Coercion
D) Top management support
E) None of these
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Managing Human Resources
Available Study Resources on Quizplus for this Chatper
181 Verified Questions
181 Flashcards
Source URL: https://quizplus.com/quiz/2686
Sample Questions
Q1) Training is typically used to refer to teaching people how to perform tasks related to their present jobs, while development means teaching people broader skills that are not only useful in their present jobs but also prepare them for greater responsibilities in future jobs.
A)True
B)False
Q2) After a qualified pool of job candidates has been recruited, a hiring manager must go through the selection process-choosing the best candidate for the job. Some managers feel that they should look at an applicant's social media profile(s) to get a better sense of the applicant. In a brief essay, explain why you think this is or is not an appropriate part of the selection process. Be sure to consider both sides of the issue-the hiring manager's needs and the applicant's rights. Your answer should include alternate methods of screening.
Q3) Competency-based pay systems are also called skill-based pay systems.
A)True
B)False
Q4) __________ show what other organizations pay incumbents in jobs that match a sample of "key" jobs selected by the organization.
Q5) Define discrimination and affirmative action.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Managing Diversity
Available Study Resources on Quizplus for this Chatper
125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/2687
Sample Questions
Q1) An organization that accommodates several subcultures, including employees who would otherwise feel isolated and ignored, refers to pluralism.
A)True
B)False
Q2) __________ is a rigid, exaggerated, irrational belief associated with a particular group of people.
A) A label
B) Prejudice
C) A typecast
D) Discrimination
E) A stereotype
Q3) Overall, women's participation in the labor force has __________ since the mid-1950s, while men's participation has __________.
A) steadily decreased; steadily increased
B) rapidly increased; rapidly declined
C) steadily increased; slowly declined
D) steadily increased; rapidly declined
E) been stagnant; slowly increased
Q4) Explain the difference between stereotyping and valuing cultural differences.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Understanding Invidividual Behavior
Available Study Resources on Quizplus for this Chatper
137 Verified Questions
137 Flashcards
Source URL: https://quizplus.com/quiz/2688
Sample Questions
Q1) Jason has been unemployed for three months. When his wife asked him why he was not looking for a job, Jason responded, "If I am lucky, I will get my old job back." Jason would be considered as having:
A) an external locus of control.
B) high conscientiousness.
C) a high Mach attitude.
D) an internal locus of control.
E) none of these.
Q2) Perception is a cognitive process by which we assess and make sense of our environment, and attributions are a particular kind of perception-the judgments we make about what caused our own or someone else's behavior. Use a situation that managers deal with on a regular basis (such as missed deadlines or employee conflict) to illustrate the three steps involved in the perception process and the attributions that could be made about those involved.
Q3) Briefly describe the perception process.
Q4) A change in behavior or performance that occurs as the result of experience refers to perception.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Leadership
Available Study Resources on Quizplus for this Chatper
169 Verified Questions
169 Flashcards
Source URL: https://quizplus.com/quiz/2689
Sample Questions
Q1) Sandra views herself as a tough but fair supervisor. She gives explicit instructions to her subordinates about how tasks should be accomplished and closely supervises their performance. According to Hersey and Blanchard's situational model of leadership, which type of leadership style does Sandra use?
A) Following
B) Delegating
C) Participating
D) Telling
E) Selling
Q2) Influence means that the relationship among people is passive.
A)True
B)False
Q3) What three elements determine the favorability of a leadership situation in Fiedler's contingency theory?
Q4) __________ means failing to consider the possibilities beyond what one is told and accepting others' ideas without thinking.
Q5) __________ are the distinguishing personal characteristics of a leader, such as intelligence, honesty, self-confidence, and even appearance.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Motivating Employees
Available Study Resources on Quizplus for this Chatper
185 Verified Questions
185 Flashcards
Source URL: https://quizplus.com/quiz/2690
Sample Questions
Q1) Job enlargement refers to incorporating high-level motivators into the work, including responsibility, recognition, and opportunities for growth, learning, and achievement.
A)True
B)False
Q2) Karen is a first-line supervisor at Wolfs, Inc. She wishes to increase her employee's opportunities for growth and learning. Which of the following techniques should she use?
A) Job enlargement
B) Job enrichment
C) Job rotation
D) Positive reinforcement
E) Avoidance learning
Q3) Empowering employees involves giving employees:
A) information.
B) knowledge.
C) power.
D) rewards.
E) all of these.
Q4) List the four content theories discussed in your text.
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Managing Communication
Available Study Resources on Quizplus for this Chatper
161 Verified Questions
161 Flashcards
Source URL: https://quizplus.com/quiz/2691
Sample Questions
Q1) Channel richness is the number of cues and the level of potential noise in a channel that is selected for communication.
A)True
B)False
Q2) Amy believes that successful managers solicit and respond to upward communication. Information that can be expected with upward communication includes all of the following except:
A) procedures and practices.
B) suggestions for improvement.
C) financial and accounting information.
D) performance reports.
E) All of these are typical areas of upward communication.
Q3) An individual's level of fear or anxiety associated with either real or anticipated communication is called communication apprehension.
A)True
B)False
Q4) __________ means sharing all types of information throughout the organization and across functional and hierarchical boundaries.
To view all questions and flashcards with answers, click on the resource link above.
Page 19
Chapter 18: Leading Teams
Available Study Resources on Quizplus for this Chatper
192 Verified Questions
192 Flashcards
Source URL: https://quizplus.com/quiz/2692
Sample Questions
Q1) The __________ of handling conflict reflects a high degree of both assertiveness and cooperativeness.
Q2) The storming stage of team development is marked by conflict and disagreement.
A)True
B)False
Q3) A task force is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed.
A)True
B)False
Q4) The tendency for people to be so committed to a cohesive team that they are reluctant to express contrary opinions refers to:
A) brainstorming.
B) brain dump.
C) group innovation.
D) groupthink.
E) group anxiety.
Q5) A team created outside the formal organization to undertake a project of special importance or creativity is known as a(n) __________.
To view all questions and flashcards with answers, click on the resource link above. Page 20
Chapter 19: Managing Quality and Performance
Available Study Resources on Quizplus for this Chatper
170 Verified Questions
170 Flashcards
Source URL: https://quizplus.com/quiz/2693
Sample Questions
Q1) Which of the following is considered a leverage ratio?
A) Debt ratio
B) Return on assets
C) Profit margin on sales
D) Conversion ratio
E) Inventory turnover
Q2) Identify and briefly describe the four types of budgets typically used by managers.
Q3) The fourth step in the control process is comparing actual activities to performance standards.
A)True
B)False
Q4) Katrina has also requested that the financial ratios be calculated and analyzed for her. Which of the following ratios will give her the best information for evaluating liquidity?
A) Profit margin on sales
B) Current ratio
C) Conversion ratio
D) Return on assets
E) Debt ratio
To view all questions and flashcards with answers, click on the resource link above. Page 21