Business Administration
Test Bank
Course Introduction
Business Administration is an interdisciplinary course that explores the principles and practices involved in managing and operating organizations effectively. Students learn about core business functions such as marketing, finance, operations, human resources, and strategic management. The course emphasizes critical thinking, problem-solving, leadership, and communication skills required for effective decision-making in dynamic business environments. Through theoretical frameworks and practical case studies, students gain a comprehensive understanding of the challenges and opportunities faced by businesses in a globalized economy.
Recommended Textbook
Organizational Behavior Improving Performance and Commitment in the Workplace 6th Edition
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16 Chapters
1931 Verified Questions
1931 Flashcards
Source URL: https://quizplus.com/study-set/247
Page 2
Chapter 1: What Is Organizational Behavior?
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/3903
Sample Questions
Q1) Magnus has come to mistrust the company he works for in recent months. Which of the following examples most likely caused this?
A) Magnus's efforts to get a new vending machine installed failed.
B) Magnus learned that his employer uses unethical advertising practices.
C) Magnus became disappointed when his employer did not promote a close friend.
D) Magnus had to fire an employee who had worked for his company for many years.
E) Magnus proposed a policy that was partially successful in increasing company revenue.
Answer: B
Q2) Ji-woo is interested in the effects of the choice of reward on employee motivation. She knows that there have been several studies done on this subject and compares their results looking for an average correlation. Ji-woo is conducting a
A) meta-analysis.
B) mediocre analysis.
C) medial analysis.
D) remedial analysis.
E) moderated analysis.
Answer: A
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3
Chapter 2: Job Performance
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118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/3904
Sample Questions
Q1) Employee responses to job demands that are novel, unusual, or unpredictable are a part of
A) job performance.
B) adaptive task performance.
C) job analysis.
D) routine task performance.
E) citizenship behavior.
Answer: B
Q2) Under the behaviorally anchored rating scales (BARS) system, critical incidents are short descriptions of ________ employee performance.
A) the various tasks involved in the job, making it possible to subjectively evaluate
B) effective and ineffective behaviors that make it possible to subjectively evaluate
C) effective and ineffective behaviors used to create a measure for evaluating
D) the various tasks involved in the job, which are used to create a measure for evaluating
E) effective and ineffective behaviors that may or may not characterize
Answer: C
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4
Chapter 3: Organizational Commitment
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Organizational commitment increases the likelihood that an individual will respond to a negative work event with
A) loyalty or neglect.
B) exit or loyalty.
C) voice or exit.
D) loyalty or voice.
E) neglect or exit.
Answer: D
Q2) Many companies pay all or part of an employee's tuition for master's degree programs. If an employee has taken advantage of this, it can increase the employee's level of ________ commitment.
A) normative
B) affective
C) continuance
D) psychological
E) educational
Answer: A
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Page 5
Chapter 4: Job Satisfaction
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/3906
Sample Questions
Q1) According to job characteristics theory, when students tell professors they hope to take more courses with them, this high level of identity positively affects the professors' job satisfaction.
A)True
B)False
Q2) ________ are usually the most accurate and most effective in assessing the job satisfaction of rank-and-file employees.
A) Attitude surveys
B) Interviews
C) Focus groups
D) Questionnaires
E) Discussions
Q3) Research shows that employees with low job satisfaction experience strong positive feelings when they think about their duties or take part in their task activities.
A)True
B)False
Q4) Service jobs are high in emotional labor.
A)True
B)False
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Chapter 5: Stress
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116 Verified Questions
116 Flashcards
Source URL: https://quizplus.com/quiz/3907
Sample Questions
Q1) Some highly motivated individuals come to work even though they are suffering from the physiological, psychological, or behavioral strain caused by stress. This phenomenon, known as ________, can result in reductions in productivity even greater than those resulting from employees who avoid work due to the effects of stress.
A) presenteeism
B) insubordination
C) stress resistance
D) workplace defiance
E) organizational commitment
Q2) Hindrance stressors such as role ambiguity, conflict, and overload not only cause strain but also decrease commitment and job performance.
A)True
B)False
Q3) Hindrance stressors have a ________ effect on job performance.
A) high negative
B) strong negative
C) strong positive
D) weak negative
E) moderately positive
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Page 7
Chapter 6: Motivation
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Melissa has noticed that people in her office lack commitment to their goals. Each year goals are set and then ignored. Describe some strategies for fostering goal commitment that Melissa could use in her office.
Q2) For about five years, Lucy and Betty have been working for Bright Fires at the same level of management and doing similar kinds of work. Lucy has been focusing on setting specific and difficult goals for herself and believes that exerting a high level of effort will result in the successful performance in her job. On the other hand, Betty compares herself to different managers, such as Meg, who works for the competitor in a similar work position. Betty feels disheartened when she finds out that she is significantly underrewarded at Bright Fires. From Betty's view in this situation, Lucy is a(n)
A) empowerment evaluator.
B) external comparison.
C) internal comparison.
D) valence generator.
E) cognitive distorter.
Q3) Motivation is not one thing but rather a set of distinct forces.
A)True
B)False
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Chapter 7: Trust, Justice, and Ethics
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120 Verified Questions
120 Flashcards
Source URL: https://quizplus.com/quiz/3909
Sample Questions
Q1) The legal component of corporate social responsibility argues that the law represents society's codification of right and wrong and must, therefore, be followed.
A)True
B)False
Q2) ________ is defined as the process by which employees expose illegal or immoral actions by their employer.
A) Social exchange
B) Whistleblowing
C) Abusive supervision
D) Distributive justice
E) Economic exchange
Q3) The ________ norm is typically judged to be the fairest choice in situations in which the goal is to maximize the productivity of individual employees.
A) equity
B) equality
C) need
D) standard
E) prescriptive
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Chapter 8: Learning and Decision Making
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/3910
Sample Questions
Q1) People in organizations have the ability to learn through the observation of others, according to
A) bounded rationality.
B) selective perception.
C) social learning theory.
D) behavior modeling training.
E) the rational decision-making model.
Q2) The first step in rational decision-making is to
A) generate the list of available alternatives.
B) choose the solution that maximizes value.
C) evaluate the alternatives that are available.
D) choose a person who could evaluate the decision.
E) identify the criteria that are important in making the decision.
Q3) Those with a performance-prove orientation focus on demonstrating their competence so that others will not think poorly of them.
A)True
B)False
Q4) Learning has a weak positive effect on commitment.
A)True
B)False
Page 10
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Chapter 9: Personality and Cultural Values
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116 Verified Questions
116 Flashcards
Source URL: https://quizplus.com/quiz/3911
Sample Questions
Q1) Peyton is a well-liked intern at Gary's Tri-State Metal Sales. Customers and co-workers describe Peyton as kind, cooperative, sympathetic, and warm. Peyton probably has a great deal of the Big Five Trait of
A) conscientiousness.
B) agreeableness.
C) extraversion.
D) neuroticism.
E) openness.
Q2) Artistic people tend to enjoy abstract, analytical, theory-oriented tasks.
A)True
B)False
Q3) The day before Angel begins an important assignment at work, she shows a tendency to get nervous, moody, and insecure. In the context of the Big Five taxonomy, the personality dimension ________ best describes Angel.
A) openness to experience
B) conscientiousness
C) agreeableness
D) extraversion
E) neuroticism
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Page 11
Chapter 10: Ability
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Define emotional abilities. Identify and describe the four abilities related to emotional intelligence.
Q2) Explain the effects of general cognitive ability on performance and commitment.
Q3) Stamina is involved whenever the nature of the physical activity causes the heart rate to climb and the depth and rate of breathing to increase for prolonged periods of time.
A)True
B)False
Q4) Jacob is a renowned landscape designer, and his clients feel that he can bring to life a dull yard with minimal cost and effort. Before starting a project, Jacob always describes the changes he is going to make so the client gets a feel of what the final changes will look like. In doing so, Jacob reflects his strong ability not only to mix and match different designs to create a completely new image, but also to help his clients imagine it beforehand. Jacob has high ability in the area of
A) coordination.
B) visualization.
C) perceptual speed.
D) response orientation.
E) mathematical reasoning.
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Chapter 11: Teams: Characteristics and Diversity
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117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/3913
Sample Questions
Q1) Which of the following is a team task role?
A) encourager
B) blocker
C) energizer
D) follower
E) compromiser
Q2) Which of the following examples most accurately describes a situation where task interdependence improves team performance?
A) Jess's team completes very simple tasks.
B) Marty's team members work alone unless the boss checks in on them.
C) Cameron's team is required to share reports about how they did simple tasks.
D) Agnes's team works closely together to develop complex computer control modules.
E) Norb's team is comprised of two distinct groups of friends with similar interests.
Q3) As the level of task interdependence increases, members must spend increasing amounts of time communicating and coordinating with other members if they want to complete tasks effectively.
A)True
B)False
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13
Chapter 12: Teams: Processes and Communication
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138 Verified Questions
138 Flashcards
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Sample Questions
Q1) Organizations no longer use brainstorming because of the problems associated with it.
A)True
B)False
Q2) According to researchers, a cohesive team is always a high performance team.
A)True
B)False
Q3) The creative team of a fashion house is racing against a deadline to come up with the spring collection, and the pressure is leading to frayed tempers, which is hampering the team's progress. This is an example of poor
A) group cohesion.
B) time management.
C) confidence building.
D) affect management.
E) resource management.
Q4) Identify the three levels of cross-training and provide an example of each.
Q5) It is easy to keep an accurate account of the contribution of each member in a team.
A)True
B)False
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Chapter 13: Leadership: Power and Negotiation
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161 Verified Questions
161 Flashcards
Source URL: https://quizplus.com/quiz/3915
Sample Questions
Q1) Coercive power operates primarily on the principle of A) agreement.
B) reward.
C) hope.
D) fear.
E) hate.
Q2) Collaboration is seen as a win-win form of conflict resolution.
A)True
B)False
Q3) Leslie in as administrative manager with a number of exciting new ideas about how to change organizational procedures and run the company more efficiently. However, she soon ran into opposition from company leadership, who insisted that she stick with policies adopted several decades earlier. This indicates a low degree of ________, which limits Leslie's ability to influence others.
A) power
B) visibility
C) centrality
D) discretion
E) substitutability
Q4) Identify the five types of power and discuss each, with examples.
Page 15
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Chapter 14: Leadership: Styles and Behaviors
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) Which leader behavior, according to the life cycle theory of leadership, comprises high initiating structure and high consideration?
A) telling
B) selling
C) participating
D) delegating
E) performing
Q2) Differentiate between initiating structure and consideration.
Q3) Inspirational motivation involves behaving in ways that foster an enthusiasm for a shared vision of the future.
A)True
B)False
Q4) In the ________ leader behavior, leaders supplement their directing with support and encouragement to protect the confidence levels of the employees.
A) delegating
B) telling
C) selling
D) participating
E) negotiating
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Chapter 15: Organizational Structure
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Very Nice Curtains is planning to restructure their business. How will this most likely affect their employees in the short-term?
A) Trust will decline quite a bit.
B) Task performance will increase.
C) Stress will remain unchanged.
D) Confusion will decline slightly.
E) Learning will increase greatly.
Q2) Michelle's Universal Boat Fins makes one product, a type of boat fin designed to fit on any pontoon boat, over and over again. The fins never change, because the unique design fits all boats. Given the nature of its business, Michelle's should
A) look for ways to vary its manufacturing procedures.
B) give each employee a specific task to perform.
C) allow employees to make their own decisions.
D) have a low mechanistic structure.
E) adopt an organic structure.
Q3) The chain of command helps the organization to attain order, control, and predictable performance.
A)True
B)False
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Page 17
Chapter 16: Organizational Culture
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) Esmerelda, who is currently employed at Hotel Management Partners, is looking for a new job. In the process of doing so, she comes across the website of Lucrative Property Rentals and finds that the values and culture of this other company match with her own personal values. She also learns about the various activities that take place at Lucrative Property Rentals on a yearly basis and the company's various achievements. From this example, it is clear that Esmerelda is in the ________ stage of the socialization process with regard to Lucrative Property Rentals.
A) anticipatory
B) encounter
C) understanding
D) adaptation
E) attrition
Q2) Describe each of the four types of work cultures in terms of solidarity and sociability.
Q3) When a company holds to its espoused values over time, regardless of the situations it operates in, the values become less believable to employees.
A)True
B)False
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