Business Administration
Test Bank
Course Introduction
Business Administration is an interdisciplinary field that encompasses the study of various processes and practices involved in managing and operating organizations efficiently and effectively. This course provides students with an overview of fundamental business concepts such as management, leadership, marketing, finance, human resources, and operations. Through case studies, projects, and theoretical frameworks, students learn critical thinking, decision-making, and problem-solving skills necessary for success in diverse business environments. The course also emphasizes ethical considerations, strategic planning, and adaptability in a dynamic global marketplace, preparing students for a wide range of professional roles in the business sector.
Recommended Textbook
Organizational Behavior 6th Edition by Steven
McShane
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15 Chapters
1662 Verified Questions
1662 Flashcards
Source URL: https://quizplus.com/study-set/3201 Page 2
Chapter 1: Introduction to the Field of Organizational Behavior
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114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/63378
Sample Questions
Q1) Which of the following statements is true about organizational behavior?
A) OB researchers systematically study various topics at a common level rather than at multiple levels.
B) It is concerned with the study of people who work independently.
C) It does not include the study of collective entities.
D) It is less effective in studying people who interact in highly organized fashion.
E) It includes team, individual, and organizational level analyses.
Answer: E
Q2) The knowledge,skills,and abilities of employees are examples of structural capital. A)True
B)False
Answer: False
Q3) One of the fastest ways to acquire knowledge is to hire individuals or purchase entire companies that have valued knowledge.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Individual Behavior, Personality, and Values
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) _____ is the extent to which we value our duty to groups to which we belong and group harmony.
A) Individualism
B) Collectivism
C) Power distance
D) Uncertainty avoidance
E) Achievement orientation
Answer: B
Q2) Most employees in the social services section of a government department have frequent interaction with people who are unemployed or face personal problems.Which of the following personality characteristics is best suited to employees working in these jobs?
A) High neuroticism
B) External locus of control
C) High introversion
D) High agreeableness
E) Low motivation
Answer: D
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Chapter 3: Perceiving Ourselves and Others in Organizations
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Which of the following is an internal factor that affects job performance?
A) Economic conditions
B) Changes in salary
C) Peer-Support
D) Internal competition
E) Motivation to work
Answer: E
Q2) The primacy effect causes interviewers to ignore information presented at the beginning of the interview and pay more attention to the dominant information presented later in the interview.
A)True
B)False
Answer: False
Q3) Diversity awareness programs mainly educate employees about the value of diversity and the problems with stereotyping.
A)True
B)False
Answer: True
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Chapter 4: Workplace Emotions, Attitudes, and Stress
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) Emotional labor refers to:
A) the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions.
B) the tendency to change our attitudes so they become more consistent with our behaviors.
C) a person's evaluation of the job and work context.
D) a person's emotional attachment to identification with, and involvement in a particular organization.
E) maintaining similar emotional display rules and standards around the world.
Q2) Self-reinforcement can potentially minimize stress by:
A) removing people from stressors.
B) helping employees to temporarily withdraw from the stressor.
C) helping employees to control the consequences of stress.
D) helping employees to develop more favorable perceptions of the stressors.
E) Self-leadership has no known effect on work-related stress.
Q3) Employees are more likely to quit their jobs and be absent from work if they are dissatisfied with their jobs.
A)True
B)False
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Page 6
Chapter 5: Foundations of Employee Motivation
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) Why is it difficult to maintain feelings of equity among employees?
Q2) Explain the four types of consequences identified by organizational behavior modification or OB Mod.
Q3) According to learned needs theory,people with a high personalized need for power desire power as a means to help others.
A)True
B)False
Q4) According to four-drive theory,the drive to acquire,bond,and learn are proactive.
A)True
B)False
Q5) The compliments or teasing received from coworkers when an employee wears safety goggles are referred to as consequences.
A)True
B)False
Q6) The concept of employee engagement is related to motivation,but not to role clarity.
A)True
B)False
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Page 7
Chapter 6: Foundations of Employee Motivation
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Which reward system tends to discourage poor performers from voluntarily leaving the organization?
A) Performance-based pay
B) Skill-based pay
C) Piece-rate rewards
D) Competency-based pay
E) Membership and seniority-based pay
Q2) Self-leadership suggests that goals should be set by the employee's supervisor with or without the employee's involvement.
A)True
B)False
Q3) Which of the following steps occurs in self-leadership immediately after identifying goals that are specific,relevant,and challenging?
A) Designing natural rewards
B) Self-monitoring
C) Self-reinforcement
D) Constructive thought patterns
E) Track keeping
Q4) Briefly explain the benefits and problems of job specialization.
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Chapter 7: Decision Making and Creativity
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Which of the following involves listing different dimensions of a system and the elements of each dimension and then looking at each combination?
A) Cross pollination
B) Impromptu storytelling
C) Redefining the problem
D) Morphological analysis
E) Illumination
Q2) Task significance and autonomy are important conditions for creativity in organizations.
A)True
B)False
Q3) _____ is the tendency to experience stronger negative emotions when losing something of value than the positive emotions experienced when gaining something of equal value.
A) Implicit favorite
B) Bounded rationality
C) Intuition
D) Nonprogrammed decision making
E) Prospect theory effect
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Page 9
Chapter 8: Team Dynamics
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116 Verified Questions
116 Flashcards
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Sample Questions
Q1) Which of the following foundations of trust is determined mainly by the other party's predictability?
A) Calculus-based
B) Identification-based
C) Knowledge-based
D) Relational
E) Transactional
Q2) Cooperating,coordinating,and communicating are task related characteristics of effective team members.
A)True
B)False
Q3) The trust that new team members feel toward their teammates is fragile and easily weakened.
A)True
B)False
Q4) Groupthink concept includes the dysfunctional effects of conformity on team decision making.
A)True
B)False
Q5) Explain the "five C's" of member behavior in effective teams.
Page 10
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Chapter 9: Communicating in Teams and Organizations
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Which of the following is an advantage associated with using written communication channels in persuading people?
A) It can make better use of the social perceptions of individuals.
B) It can be used as a medium for richer communication.
C) It is better in presenting technical details.
D) It can be used to obtain high-quality immediate feedback.
E) It sends emotional and logical messages to receivers.
Q2) In the communication process model,"decoding the message" occurs immediately:
A) before the sender forms the message.
B) after the receiver receives the message.
C) after the sender forms feedback of the original message.
D) after the receiver transmits the message.
E) before the receiver receives the message.
Q3) Talking while someone is speaking to you is interpreted by the Japanese as the person's interest and involvement in the conversation.
A)True
B)False
Q4) Briefly explain the communication process model and its components.
Q5) What is grapevine? Explain the characteristics of grapevine.
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Chapter 10: Power and Influence in the Workplace
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) Which of the following is a consequence of power?
A) Employees who feel more power feel humbled.
B) When people become more powerful, they hide from their environment.
C) Increasing power over others can potentially undermine an individual's effectiveness and interpersonal relations.
D) Powerful people gain the added skill of empathizing with subordinates.
E) People with power engage in mindful thinking and are concerned about the consequences of their actions.
Q2) Extreme forms of assertiveness include blackmailing colleagues.
A)True
B)False
Q3) Silent authority is also known as deference to authority.
A)True
B)False
Q4) People who have expertise tend to have more influence using persuasion.
A)True
B)False
Q5) Referent power is mainly developed through a person's interpersonal skills.
A)True
B)False
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Chapter 11: Conflict and Negotiation in the Workplace
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) People are more motivated to communicate and engage in exchanges when there is a perception of conflict.
A)True
B)False
Q2) Initial offer points,target points,and resistance points represent three elements in:
A) the conflict process model.
B) the bargaining zone model.
C) the types of third-party conflict resolution.
D) the sources of conflict.
E) the conflict escalation cycle.
Q3) Third-party dispute resolution activities are classified in terms of their:
A) arbitrariness and firmness.
B) level of process control and level of decision control.
C) assertiveness and cooperativeness.
D) differentiation and interdependence.
E) consequences for the organization.
Q4) Communication problems could cause conflicts.Explain.
Q5) Write a short note on choosing the best conflict handling style.
Q6) What are the major challenges associated with organizational conflicts?
Page 13
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Chapter 12: Leadership in Organizational Settings
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Can transformational leadership be equated with charismatic leadership? Explain your answer.
Q2) According to Fiedler's contingency model of leadership:
A) everyone has the same capacity to become an effective leader.
B) effective leaders are able to change their style to fit the situation.
C) the best leadership style depends on the availability of leadership substitutes.
D) leader effectiveness depends on whether the person's natural leadership style is appropriately matched to the situation.
E) effective leaders vary their style with the ability and motivation (or commitment) of followers.
Q3) Briefly explain the important contingencies of path-goal theory.
Q4) High level of extroversion is a weak predictor of leadership.
A)True B)False
Q5) Transformational leadership is more appropriate when organizations have stable environmental conditions.
A)True B)False
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Chapter 13: Designing Organizational Structures
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) Standardizing work through job descriptions and procedures:
A) is a form of coordination.
B) is more common when the work is complex and ambiguous.
C) tends to reduce quality and consistency.
D) is unnecessary in large organizations.
E) is more common in organic rather than mechanistic structures.
Q2) If a company's strategy is to compete through innovation,a more organic structure would be preferred.
A)True
B)False
Q3) To increase work efficiency and make it easier to match employee competencies with job requirements,companies:
A) divide work into more specialized jobs.
B) rely on formal hierarchy as a coordinating mechanism.
C) rely on a narrow span of control.
D) centralize decision making.
E) rely on formal hierarchy and a narrow span of control.
Q4) Distinguish between simple and complex environments.Which element of organizational structure suits the best in a complex environment?
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Chapter 14: Organizational Culture
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) The preemployment stage of organizational socialization would be more effective if:
A) employers avoided forming a psychological contract.
B) employers and job applicants gave and received accurate information about each other.
C) employers and applicants experienced reality shock when meeting each other for the first time.
D) job applicants distorted their resume in order to get the job offered.
E) the applicants kept a clean slate and avoided searching for information on the company and forming expectations.
Q2) The process of organizational socialization begins:
A) as soon as the person is hired by the organization.
B) within the employee's first week on the job.
C) long before the first day of work for the organization.
D) when the employee finally reconciles preemployment expectations with organizational reality.
E) when the employee receives his or her first performance appraisal.
Q3) Explain the main strategies for merging different corporate cultures.
Q4) Explain the important functions of organizational culture.
Q5) What does organizational culture consist of? Briefly describe its components.
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Chapter 15: Organizational Change
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Negotiation and coercion are necessary for people who will clearly gain something from the change and in cases where the speed of change is critical.
A)True
B)False
Q2) Which of these forces are commonly called resistance to change?
A) Process forces
B) Driving forces
C) Parallel learning structures
D) Restraining forces
E) Unfreezing forces
Q3) One problem that communication,learning,and employee involvement have in minimizing resistance to change is that they:
A) can lead to more subtle forms of resistance.
B) lead to long-term antagonism with the change agent.
C) create compliance but not commitment to the change process.
D) are time-consuming.
E) are not effective when the change effort needs more employee commitment.
Q4) Employee resistance can be seen as a resource for change.Comment.
Q5) Outline the organizational change process based on the action research approach.
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