Business Administration
Test Bank
Course Introduction
Business Administration is a broad interdisciplinary field that explores the principles and practices involved in managing and operating organizations effectively. This course covers essential topics such as organizational structure, leadership, strategic planning, marketing, finance, human resources, and operations management. Students will develop analytical and problem-solving skills by examining real-world business scenarios and case studies, learning how to make informed decisions, allocate resources efficiently, and lead teams in diverse business environments. The course aims to equip students with a solid foundation in business concepts and the practical tools necessary for successful careers in various sectors of the business world.
Recommended Textbook
Supervision Concepts and Practices of Management 13th Edition by Edwin C. Leonard
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15 Chapters
1255 Verified Questions
1255 Flashcards
Source URL: https://quizplus.com/study-set/2361
Page 2
Chapter 1: The Supervisory Challenge
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83 Verified Questions
83 Flashcards
Source URL: https://quizplus.com/quiz/46902
Sample Questions
Q1) To provide a foundation for the type of corporate culture that is desired,companies develop mission statements and ethical codes statements.
A)True
B)False
Answer: True
Q2) Nicole works from home full-time for a non-profit organization.She receives work from and sends work to the office via a computer and modem.This is an example of _____.
A)flextime
B)job sharing
C)telecommuting
D)outsourcing
Answer: C
Q3) As the number of service industry jobs has fallen in the U.S.in recent years,the number of manufacturing jobs has risen.
A)True
B)False
Answer: False
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Chapter 2: The Management Functions
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/46903
Sample Questions
Q1) When most companies appoint a new supervisor,the supervisor is selected based on his/her technical competence,willingness to work hard,and prior performance.
A)True
B)False
Answer: True
Q2) Jameson is a supervisor at Brenton Mills managing a team of fifteen subordinates.He is well-liked by his workers because of his open-door policy,holding of professional development programs,advocacy of his team to senior management,and a general concern for their welfare.In this case,Jameson displays characteristics consistent with _____.
A)hands-off leadership
B)austere leadership
C)coercive leadership
D)servant leadership
Answer: D
Q3) What are emotional intelligence skills? How can they help you?
Answer: Emotional intelligence is the use of emotions to help guide your behavior.It can help you think in ways that enhance results.
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4
Chapter 3: Supervisory Planning
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) All of the following statements about supervisory planning are true EXCEPT:
A)supervisors should not consider past performance when planning for the future.
B)supervisors should consult with specialists to help carry out the required planning responsibilities.
C)supervisors are usually concerned with day-to-dayplans for accomplishing departmental tasks.
D)the plans a supervisor makes should be integrated and coordinated with the organization's long-term plans.
Answer: A
Q2) How are procedures and methods similar? How are they different?
Answer: Both procedures and methods are standing plans to be performed. However,procedures are a sequence of events.
Q3) Planning for the future does not involve an evaluation of the past.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Supervising a Diverse Workforce
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) _____ is defined as the preference given to protected group members in hiring and promotion over more qualified or more experienced workers from non-protected groups.
A)Equal Employment Opportunity
B)Negative discrimination
C)Reverse discrimination
D)Supporting action
Q2) Under the Family and Medical Leave Act,Sarah is allowed up to six months of paid leave related to the birth of her child.
A)True
B)False
Q3) At R.K.Industries,three electrical engineers have just been hired.One is a caucasian male,the second is a caucasian female,and the third is a black male.All hired at the entry level,each of the three employees earns the same hourly wage.This demonstrates the principle of _____.
A)pay disparity
B)positive affirmation
C)equitable action
D)comparable worth
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6
Chapter 5: Leadership and Followership
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76 Verified Questions
76 Flashcards
Source URL: https://quizplus.com/quiz/46906
Sample Questions
Q1) Under some circumstances,the amount of authority a delegated employee can have may exceed the amount of authority a supervisor possesses.
A)True
B)False
Q2) According to the Community and Leadership Development Center at Indiana University,which of the following is something that is NOT done to demonstrate ethical leadership?
A)Choose your values.
B)Motivate others to serve the greater good.
C)Be people-oriented.
D)Choose your own moral parameters.
Q3) Which of the following statements best describes the purpose of delegation?
A)A tool to get rid of unpleasant tasks
B)A tool to lighten the managerial workload
C)A tool to develop employees' skills and abilities
D)A tool to surrender all accountability
Q4) Successful supervisors tend to be somewhat more intelligent than the average subordinate.
A)True
B)False
Page 7
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Chapter 6: Communicating in a Noisy World
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77 Verified Questions
77 Flashcards
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Sample Questions
Q1) The perception that all people in a group share attitudes,values,andbeliefs is called
A)stereotyping
B)deskilling
C)filtering
D)arbitrating
Q2) The responsibility for upward communication typically falls on the supervisor.
A)True
B)False
Q3) Supervisors should attempt to eliminate the grapevine in order to reduce the number of distracting rumors in the workplace.
A)True
B)False
Q4) Repetition can be a useful method to improve the effectiveness of communication.
A)True
B)False
Q5) Most people tend to value information overload because it helps them to be well informed employees.
A)True
B)False
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Chapter 7: Principles of Motivating Followers
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82 Verified Questions
82 Flashcards
Source URL: https://quizplus.com/quiz/46908
Sample Questions
Q1) The best way for a supervisor to handle difficult employees is simply to ignore them.
A)True
B)False
Q2) Core dimensions of job redesign are skill variety,task identity,and autonomy.
A)True
B)False
Q3) Which of the following is a physiological factor influencing personality?
A)Religious vales
B)Intelligence
C)Education
D)Cultural norms
Q4) One of the biggest problems that a supervisor must face at work concerns employees with attitude problems who have a negative impact on co-workers.
A)True
B)False
Q5) Theory Y supervisors have a limited view of employees' abilities and motivations.
A)True
B)False
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Chapter 8: Solving Problems, Making Decisions and Managing Change
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85 Verified Questions
85 Flashcards
Source URL: https://quizplus.com/quiz/46909
Sample Questions
Q1) Samantha has been asked to join a task force that is charged with boosting organizational productivity.First,she was asked to jot down ideas on how to increase productivity,and after that,the group met to discuss everyone's ideas and come up with solutions together based on those suggestions.Samantha's taskforce best exemplifies which creative problem solving method?
A)Traditional brainstorming
B)Electronic brainstorming
C)Nominal group technique
D)Groupthink
Q2) When making a change,what should the supervisor be sure to do?
Q3) The four guidelines for effective brainstorming were authored by _____.
A)Roger von Oech
B)Harvey Lifton
C)David Cooperrider
D)Alex Osborn
Q4) Why is the nominal group technique used in the brainstorming process?
Q5) When should supervisors determine if groups should be included in the decision-making process?
Q7) What is satisficing? When is it most appropriately utilized? Page 10
Q6) How can supervisors develop and enhance their decision-making skills?
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Chapter 9: The Principles of Organizing
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/46910
Sample Questions
Q1) The primary purpose of staff authority is to provide line personnel with advice and counseling.
A)True
B)False
Q2) Line authority is the right to direct others and to require them to conform to decisions,policies,rules,and objectives.
A)True
B)False
Q3) Streamlining production and cross-trainingemployees so they can do multiple tasks is a part of _____.
A)virtual organization process
B)lean manufacturing
C)just-in-time inventory control
D)self-directed team management
Q4) Employee productivity skyrockets in firms that downsize repeatedly because the remaining workers do not want to be the next to be laid off.
A)True
B)False
Q5) Which organizational structure defies the unity of command principle? Why?
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Chapter 10: Empowering Employees for Success
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86 Verified Questions
86 Flashcards
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Sample Questions
Q1) Denise is traveling out-of-state to attend a three-day training session on a new software program that she will be using at work.This is an example of _____.
A)on-the-job training
B)off-the-job training
C)mentoring
D)cross-training
Q2) Which of the following is NOT a serious pitfall to avoid when evaluating applicants?
A)Applying the halo effect
B)Making judgments too quickly during the interview
C)Asking job-related questions
D)Asking probing personal questions and evaluating the response
Q3) The directive approach to interviewing differs from the nondirective in that:
A)the length of the directive interviews is always longer.
B)supervisors increasingly ask the same questions to all applicants in directive interviews.
C)supervisors use broad, open-ended questions in directive interviews.
D)directive interviews are more difficult but allow for more flexibility than nondirective interviews.
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Chapter 11: Building Effective Teams
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83 Verified Questions
83 Flashcards
Source URL: https://quizplus.com/quiz/46912
Sample Questions
Q1) Members of a cohesive work group enjoy their group affiliation.
A)True
B)False
Q2) During which stage of the group development process,aregroup members often on their best behavior?
A)Storming
B)Norming
C)Forming
D)Performing
Q3) Briefly discuss the impact of downsizing on employee morale.
Q4) The transition team at Zape Inc.votes to move their operations from Ames,Iowa to Orem,Utah.Tina,a junior team member,feels that Peru is a better option.Tina however remains silent and the Utah move proves unsuccessful.This is an example of:
A)favoritsm.
B)nepotism.
C)groupthink.
D)onboarding.
Q5) What does organizational development strive to address?
Q6) Describe the four major types of employee work groups.
Page 14
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Chapter 12: Performance Management
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101 Verified Questions
101 Flashcards
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Sample
Questions
Q1) Why is performance evaluated on a systematic basis?
Q2) As a new employee,Joanna has been with Codi,Inc.for only three months.Ramon,her supervisor,has informed Joanna that she will receive her first performance appraisal when she has been with the organization for a full year.What problems are associated with Ramon's approach?
Q3) Gain-sharing plans are group incentive awards.
A)True
B)False
Q4) Piecework plans are individual incentive plans keyed to achieving performance goals.
A)True
B)False
Q5) Identify a true statement about supervisory coaching.
A)The coaching approach must be customized to suit the personality style of each employee.
B)All employees must be coached in the exact same way.
C)The sole purpose of coaching is to help below-average employees preparefor greater responsibility.
D)Average performers are the least likely to benefit from coaching.
Q6) What is a pay for performance compensation system?
Page 15
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Chapter 13: Fundamentals of Controlling
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88 Flashcards
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Sample Questions
Q1) In a motion study,engineers analyze how a job is performed to identify ways to improve,eliminate,change,or combine steps to make the job easier and faster.
A)True
B)False
Q2) The exception principle is the concept that supervisors should concentrate their investigations on activities that deviate substantially from standards.
A)True
B)False
Q3) Production control involves routing operations,scheduling,and expediting work flow.
A)True
B)False
Q4) Intangible standards are targets for results that have physical form.
A)True
B)False
Q5) Top management has assured Elizabeth,the supervisor of the accounting department,that the budget for her department is "flexible." Elizabeth thinks that this means she can change the figures herself as need be.Is she correct? Why or why not?
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Chapter 14: Resolving Conflicts
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) An accommodating conflict resolution style can be characterized as "I lose,you win".
A)True
B)False
Q2) Generally speaking,nonunionized employees have no way to resolve job-related disputes or problems.
A)True
B)False
Q3) The compromise style of conflict resolution is best described as "I win,you win."
A)True
B)False
Q4) A _____ is best described as a person who withholds effort and could be much more productive but makes a persistent,conscious decision not to be.
A)bully
B)dysfunctional worker
C)slacker
D)team player
Q5) Distinguish between substantive and personalized conflict.
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Page 17
Chapter 15: Positive Discipline
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83 Verified Questions
83 Flashcards
Source URL: https://quizplus.com/quiz/46916
Sample Questions
Q1) _____ means that it should be possible for an employee to request areview of a supervisor's disciplinary action from higher-level management.
A)Progressive action
B)The hot stove rule
C)Employment-at-will
D)The right to appeal
Q2) Sal is a wonderful employee,who has a long history with the organization,and can usually be counted on to get his work done on time.Paul,his supervisor,has noticed that Sal has demonstrated some attitude problems over the past several months accompanied by a diminished work output.Paul has given Sal some oral warnings about his behavior to no avail.Paul does not wish to further discipline Sal,but knows that something needs to be done.What other alternative is available for Paul to use?
Q3) The hot stove rule does not believe in advance warning because immediate action must be taken when violations occur.
A)True
B)False
Q4) What does the "right to appeal" mean in terms of disciplinary action?
Q5) What is the purpose of a statement of ethical codes?
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