Business Administration
Study Guide Questions
Course Introduction
Business Administration is a comprehensive course that introduces students to the essential principles, functions, and practices within the modern business world. Covering topics such as management, marketing, finance, human resources, and operations, the course equips learners with a foundational understanding of how businesses operate and compete in dynamic environments. It emphasizes critical thinking, problem-solving, and decision-making skills while exploring both theoretical concepts and real-world business strategies. Through case studies, group projects, and interactive discussions, students gain practical insights and develop managerial competencies necessary for future leadership roles in diverse organizations.
Recommended Textbook Fundamentals of Management Essential Concepts and Applications 10th Edition by Stephen P.
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Chapter 1: Managers and Management
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Sample Questions
Q1) In a short essay, describe the four main types of managerial skills identified by Robert Katz.
Answer: Research by Robert L.Katz concluded that managers needed four essential skills.These are technical skills, interpersonal skills, political skills, and conceptual skills.Technical skills are the job-specific knowledge and techniques needed to perform specific tasks proficiently.Interpersonal skills involve understanding, mentoring, and motivating individuals and groups of people.Political skills include the ability to build a power base and establish beneficial connections.Conceptual skills are the skills managers use to think and to conceptualize about abstract and complex situations.
Q2) Which of the following is a key difference between managerial and nonmanagerial employees?
A)Managerial employees receive higher pay compensation.
B)Nonmanagerial employees have less formal education.
C)Nonmanagerial employees do not oversee the work of others.
D)Managerial employees work longer hours.
Answer: C
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3
Chapter 2: The Management Environment
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Sample Questions
Q1) Theodore and Janice have formed TJ Soft, an entrepreneurial venture to develop games and other kinds of software for consumers.Theodore feels that success depends on the decisions that he and Janice make in the near future with respect to personnel.If they hire the "right" people, Theodore thinks, the company will be successful.Which view of management does Theodore espouse?
A)the symbolic view of management, because success rides on the decisions of the managers
B)the symbolic view of management, because success rides on external factors-whom Theodore and Janice hire from the outside world
C)the omnipotent view of management, because success rides on the skills of the workers
D)the omnipotent view of management, because success rides on the decisions of the managers
Answer: D
Q2) A major cause of the shutdown of a BMW assembly plant in South Carolina was a bank crisis in Iceland.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Integrative Managerial Issues
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Sample Questions
Q1) Sony is an example of a multidomestic company.
A)True
B)False
Answer: False
Q2) Hofstede based his ratings on the traits of people of different nationalities with whom he was personally acquainted.
A)True
B)False
Answer: False
Q3) Hofstede's findings have received little support in the academic world and were not confirmed by later studies.
A)True
B)False Answer: False
Q4) It is predicted that contingent workers will make up 40 percent of the workforce by the end of the decade.
A)True
B)False Answer: True
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Chapter 4: Foundations of Decision Making
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Sample Questions
Q1) One legislator sees decreased tax revenue as the key problem in the budget.A second legislator sees increased spending as the problem.Each of these legislators has a(n)________.
A)representation bias
B)self-serving bias
C)availability bias
D)framing bias
Q2) Which of the following is LEAST likely to be a decision criterion for a high-tech bicycle buyer who cares primarily about performance?
A)warranty
B)gear mechanism
C)frame composition
D)brake assembly
Q3) A manager can faithfully execute the decision-making process but still end up with nothing of value if ________.
A)he fails to identify the correct problem
B)he fails to assign number values to different criteria
C)he solves the problem inefficiently
D)he fails to correctly identify the steps of the process
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Page 6
Chapter 5: Foundations of Planning
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Sample Questions
Q1) Standing plans typically can be used ________.
A)only once
B)only in conjunction with specific, long-term plans
C)twice at most
D)repeatedly
Q2) The three different types of strategies that managers implement are ________.
A)corporate, private, functional
B)corporate, competitive, functional
C)long-term, short-term, public
D)competitive, noncompetitive, corporate
Q3) Research indicates that organizations that don't use formal planning always outperform organizations that do use formal planning.
A)True
B)False
Q4) In a short essay, discuss Porter's focus strategy.
Q5) A corporate strategy may be a growth strategy, a stability strategy, or a renewal strategy.
A)True
B)False
Q6) In a short essay, discuss Porter's differentiation strategy.
Page 7
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Chapter 6: Organization Structure
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Sample Questions
Q1) In a short essay, list and explain three key elements in designing an organization's structure.
Q2) Joan Woodward attempted to view organizational structure from a technological perspective.
A)True
B)False
Q3) Grouping jobs on the basis of major product areas is termed customer departmentalization.
A)True
B)False
Q4) A simple structure is ________ like a mechanistic organization, but ________ like an organic organization.
A)centralized; informal
B)informal; decentralized
C)decentralized; formal
D)centralized; formal
Q5) A strength of a functional structure is that it avoids duplication of activities.
A)True
B)False
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Chapter 7: Managing Human Resources
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Sample Questions
Q1) Which of the following countries' laws pertaining to HRM practices most closely parallel those in the United States?
A)Canada
B)Mexico
C)Australia
D)Germany
Q2) In a short essay, describe employee counseling and explain how it can be beneficial in remedying employee underperformance due to lack of effort.
Q3) Organizations are not legally required to provide benefits of any type for employees.
A)True
B)False
Q4) A job specification is ________
A)a list of job qualifications only
B)a detailed description of the job
C)the description of a job that is used by an employment agency
D)usually several pages in length
Q5) In a short essay, discuss the written test as a selection device for HRM.
Q6) In a short essay, discuss the process of orientation and its major goals.
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Chapter 8: Managing Change and Innovation
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Sample Questions
Q1) Lewin's force field analysis identified ________ forces that compete when people try to achieve a goal.
A)physical push-and-pull
B)driving and blocking
C)enormous
D)magnetic
Q2) In a short essay, discuss why people resist change when they think it is incompatible with organizational goals.Include an example to support your answer.
Q3) In process consultation, ________ observe and analyze an organization to find ways to improve interpersonal processes.
A)outside consultants
B)top-level managers
C)ordinary employees
D)company efficiency specialists
Q4) An aggressive new competitor in the marketplace is an external force that creates a need for organizational change that companies frequently face today.
A)True
B)False
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Chapter 9: Foundations of Individual Behavior
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Sample Questions
Q1) Attribution theory is primarily concerned with identifying one's own behavior.
A)True
B)False
Q2) Operant conditioning is any behavior that occurs as a result of ________.
A)coincidence
B)an innate behavior program
C)reinforcement from reward or punishment
D)reinforcement from reward only
Q3) Which of the following is a common way in which Gen Y workers differ from workers in other generations?
A)office attire
B)ability to work hard
C)ability to focus
D)showing respect
Q4) One of the challenges in understanding organizational behavior is that it addresses issues that aren't obvious.
A)True
B)False
Q5) In a short essay, define attitude and discuss the three components that make up an attitude.
11
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Chapter 10: Understanding Groups and Managing Work Teams
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Sample Questions
Q1) Managers should especially try to avoid conflict during the storming stage of group development.
A)True
B)False
Q2) Low cohesiveness combined with a strong alignment between group goals and organizational goals typically results in this.
A)a small productivity increase
B)a productivity decrease
C)a moderate productivity increase
D)no productivity change
Q3) There is no way to reduce social loafing within a team.
A)True
B)False
Q4) A global team member from Israel would be ________ to engage in social loafing as a team member from Canada.
A)somewhat more likely
B)less likely
C)equally likely
D)much more likely
Page 12
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Chapter 11: Motivating and Rewarding Employees
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Sample Questions
Q1) Which of the following describes the effect of flexible work arrangements on employees?
A)increased job satisfaction
B)a drastic decrease in job satisfaction
C)a small decrease in job satisfaction
D)a sharp increase in job satisfaction
Q2) Maslow's empirical studies provided substantial proof of the validity of his hierarchical model.
A)True
B)False
Q3) Successful managers tend to have this more than any other trait.
A)low nPow
B)high nPow
C)high nAch
D)high nAff
Q4) Vroom's expectancy theory sees a link between effort and performance, performance and reward, and rewards and individual goals as the keys to motivation.
A)True
B)False
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Chapter 12: Leadership and Trust
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Sample Questions
Q1) One reason that empowerment is important in today's business climate is that managers today tend to have smaller spans of control than managers of the past.
A)True
B)False
Q2) ________ is defined in situational leadership theory (SLT)as a high task, low relationship leadership role.
A)Telling
B)Selling
C)Participating
D)Delegating
Q3) Fiedler assumed a person's leadership style ________.
A)is contingent on the situation
B)is variable
C)evolves over time
D)is fixed
Q4) A transactional leadership style is not related to a transformational style.
A)True
B)False
Q5) In a short essay, describe transactional and transformational leaders.
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Chapter 13: Managing Communication and Information
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Sample Questions
Q1) Which action best shows a speaker that you are paying close attention?
A)avoiding interruptions of the speaker
B)avoiding over talking
C)direct eye contact
D)smooth transitioning from listener to speaker
Q2) Context, culture and content are the three common variables that influence a person's language.
A)True
B)False
Q3) Verbal intonation is a form of ________.
A)verbal communication
B)body language
C)nonverbal communication
D)facial expression
Q4) U.S.managers tend to rely on this style of communication.
A)formal and written
B)informal and unwritten
C)verbal and informal
D)verbal and formal
Q5) In a short essay, discuss the two best-known types of nonverbal communication.
Page 15
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Chapter 14: Foundations of Control
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Sample Questions
Q1) A rigid, militaristic, high-pressure workplace that includes intimidation is likely to be a dysfunctional work environment.
A)True
B)False
Q2) Return on investment compares net profit after taxes to total sales.
A)True
B)False
Q3) The most comprehensive form of performance measurement is this.
A)MBWA
B)oral report
C)graphs
D)written report
Q4) An example of revising a standard is a teacher who changes a grading scale because students do poorly on an exam.
A)True
B)False
Q5) Motivation and leadership are two primary parts of the controlling function.
A)True
B)False
Q6) In a short essay, describe feedforward control and give an example of its use.
Page 16
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Chapter 15: Operations Management
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Sample Questions
Q1) Deming advocated an approach in which managers never get complacent about the quality of their product.
A)True
B)False
Q2) Organizational processes in value chain management organizations need to eliminate ________.
A)nonvalue-adding activities
B)demand forecasting
C)ties between customers and suppliers
D)organizational core competencies
Q3) On eBay, brand-new red espresso machines routinely sell for $50 more than identical white machines.What can you conclude?
A)The color white has no value.
B)The color red has value.
C)Color has no value since it does not add to the function of the machine.
D)There is something different about the red machines.
Q4) In a short essay, discuss technology's role in manufacturing.
Q5) In a short essay, identify and explain the final two steps in developing a PERT network.
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Chapter 16 : History Module
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Sample Questions
Q1) People with proactive personalities tend to react to their environment more than trying to change their environment.
A)True
B)False
Q2) In a short essay, describe how an entrepreneur is like a jazz band leader.
Q3) This type of work team has authority to implement the changes it recommends.
A)empowered
B)cross-functional
C)problem solving
D)self-directed
Q4) An entrepreneurial venture that sees its competitive advantage in cost efficiency would tend to adopt an organic style organizational structure.
A)True
B)False
Q5) A context analysis sizes up the target market and evaluates possible competitors to the company.
A)True
B)False
Q6) In a short essay, describe the classic entrepreneurial personality.
Page 18
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Chapter 17: Quantitative Module
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Sample Questions
Q1) The "Whiz Kids" used statistical methods to improve decision making at the Ford Motor Company in the mid-1940s.
A)True
B)False
Q2) Max Weber felt this was an ideal form of organization.
A)a democracy
B)a work group
C)a bureaucracy
D)a meritocracy
Q3) A conclusion that engineers from the Hawthorne studies made was that people behave ________ when they are being observed.
A)differently
B)consistently
C)naturally
D)comfortably
Q4) "Employee motivation" is the phrase most associated with scientific management.
A)True
B)False
Q5) In a short essay, describe how the work of Abraham Maslow influenced management.
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Q6) In a short essay, describe the Hawthorne studies and how they were interpreted.
Chapter 18: Career Module
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Sample Questions
Q1) In a decision tree, each possible outcome ________.
A)gets assigned a probability value between 0 and 1.0
B)gets assigned a probability value of 50 percent
C)gets assigned a probability value between 0 and 50 percent
D)gets assigned a probability value between 0.5 and 1.0
Q2) The purchase price of a product has no influence on calculating EOQ.
A)True
B)False
Q3) Which role does uncertainty typically play in how managers function?
A)Uncertainty limits the amount of information that is available.
B)Uncertainty increases the amount of information that is available.
C)Uncertainty improves the quality of information that is available.
D)Uncertainty enhances the information that is available.
Q4) In a short essay, explain how the break-even point (BE)changes with variables TFC (total fixed costs), P (unit price), and VC (variable cost per unit).
Q5) Liquidity is a measure of an organization's ability to access cash to meet its debt obligations.
A)True
B)False
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Chapter 19: Entrepreneurship Module
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Sample Questions
Q1) It is a wise idea to cultivate job skills that are rare and useful in the marketplace.
A)True
B)False
Q2) What does the phrase "Play to your strengths" mean in terms of choosing a career path?
Q3) Changes in the environment that can affect a career include negative things, such as downsizing, only.
A)True
B)False
Q4) Which of the following is an example of a well-defined career choice that is not too broad nor too narrow?
A)pharmaceutical research
B)working in the medical field
C)researching new headache remedies
D)working as an executive for Pfizer
Q5) The first step in constructing a career path is to identify your competitive advantages.
A)True
B)False
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