Business Administration
Study Guide Questions
Course Introduction
Business Administration is a multidisciplinary field that equips students with the essential knowledge and skills required to effectively manage and lead organizations in a dynamic global environment. The course covers fundamental areas such as management, marketing, finance, accounting, human resources, and operations, emphasizing strategic planning, critical thinking, and ethical decision-making. Through both theoretical concepts and practical applications, students learn to analyze business challenges, develop innovative solutions, and communicate effectively within diverse teams. The course prepares graduates for a wide range of careers in business, government, non-profit organizations, and entrepreneurship.
Recommended Textbook
MGMT 3rd Canadian Edition by Chuck Williams
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18 Chapters
2550 Verified Questions
2550 Flashcards
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Page 2
Chapter 1: Management
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) Top managers are responsible for creating a context for change in the organization.
A)True
B)False
Answer: True
Q2) A Canadian magazine published a recipe for dinner rolls and the description had a religious connotation. The ensuing controversy forced the magazine to pull its issue off newsstands and issue an apology. Which management function did the magazine employ by issuing an apology to readers?
A)planning
B)organizing
C)controlling
D)leading
Answer: C
Q3) Team leaders are responsible for managing both internal team relationships and external relationships with other teams,departments,and divisions in a company.
A)True
B)False
Answer: True
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Chapter 2: Organizational Environments and Cultures
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) Imagine a Canadian fertilizer manufacturer wanted to export its fertilizer to Guatemala. What type of component in the manufacturer's general environment is represented by the fact that 75 percent of Guatemalans live below the poverty line?
A)technological
B)sociocultural
C)economic
D)political/legal
Answer: C
Q2) What industry has experienced both the stable and dynamic environments predicted by punctuated equilibrium theory over the past 20 years?
A)airline
B)baking
C)video game
D)landscaping
Answer: A
Q3) A primary source of organizational culture is the company founder.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Ethics and Social Responsibility
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150 Flashcards
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Sample Questions
Q1) Identify and briefly describe Kohlberg's three phases of moral development.
Answer: Kohlberg identified three phases of moral development,which influence ethical decisions that people make. At the first level,called the <i>preconventional level</i> of moral development,people decide based on selfish reasons. At the second level,the <i>conventional level</i>,people make decisions that conform to societal expectations. Finally,people at the <i>postconventional level</i> of moral maturity always use internalized ethical principles to solve ethical dilemmas.
Q2) Not violating the law is one of the principles of ethical decision making.
A)True
B)False
Answer: True
Q3) In an article about WestJet,the company's CEO said WestJet wanted to enrich its communities and grow sustainably. The CEO wanted the company to be committed to which of the following?
A)social consensus
B)social munificence
C)social responsibility
D)social respect
Answer: C
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Page 5
Chapter 4: Planning and Decision Making
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Sample Questions
Q1) Patrick started a lawn service company and found that in his neighbourhood,the young families took pleasure from doing their own lawn care. When he began promoting his services to more mature neighbourhoods where older home owners wanted someone else to care for their lawns,Patrick was able to hit his sales targets. Which S.M.A.R.T goal guideline did Patrick follow?
A)Goals should be specific.
B)Goals should be measurable.
C)Goals should be attainable.
D)Goals should be realistic.
Q2) Refer to Narrative 4-2. What decision criterion did WestJet use to develop alternative courses of action to solve its problem?
A)minimize risk
B)minimize environmental uncertainty
C)create environmental complexity
D)ignore resource scarcity
Q3) How can organizations maintain flexibility as they plan? Explain how the method for maintaining flexibility is different from traditional planning.
Q4) What is planning? What are its benefits?
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Page 6
Chapter 5: Organizational Strategy
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133 Flashcards
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Sample Questions
Q1) What type of strategy are companies most likely following when they are trying to improve the way in which they sell the same goods or services to the same customers?
A)growth
B)pioneering
C)retrenchment/recovery
D)stability
Q2) When The Home Depot opened stores in Canada,it ran a series of ads featuring an animated hammer that was busily reducing prices to show the U.S.-based home improvement store had the lowest prices. According to Michael Porter's ideas,which positioning strategy did The Home Depot adopt to deal with existing Canadian stores that sold similar products?
A)cost leadership
B)diversification
C)focus
D)differentiation
Q3) If retrenchment works,it is typically followed by a stability strategy.
A)True
B)False
Q4) Differentiate between competitive inertia and strategic dissonance.
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Chapter 6: Innovation and Change
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Sample Questions
Q1) Organizational decline is an irreversible occurrence when companies don't anticipate,recognize,neutralize,or adapt to the internal or external pressures that threaten their survival.
A)True
B)False
Q2) Suggest how a firm can distinguish between faulty action,in the organizational decline context,and appropriate cost-cutting or effectiveness increase measures in the firm.
Q3) Refer to Narrative 6-3. Athabasca leverages the Centre for Distance Education to break down barriers and that celebrates new initiatives and ideas. What is this called?
A)a creative work environment
B)an open system
C)an adaptive culture
D)a culture of change
Q4) Nearly all technology cycles follow a bell-shaped pattern of innovation.
A)True
B)False
Q5) What are creative work environments? What does a manager need to do to develop and manage creative work environments?
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Chapter 7: Global Management
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134 Flashcards
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Sample Questions
Q1) Ernst & Young,an international accounting and management consulting company,entered Hungary first by establishing a joint venture with a local firm. Ernst & Young later acquired the company with which it had the alliance. Which type of entity did Ernst & Young then have in Hungary?
A)a franchise
B)a licensing arrangement
C)a cooperative contract
D)a wholly owned affiliate
Q2) Transportation costs strongly influence export product pricing.
A)True
B)False
Q3) Executives frequently take advantage of cross-cultural training.
A)True
B)False
Q4) Government subsidies include mechanisms such as tariff adjustments,quotas,and import standards.
A)True
B)False
Q5) Briefly explain how companies can assess the growth potential of new markets.
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Chapter 8: Designing Adaptive Organizations
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Sample Questions
Q1) Product departmentalization organizes work and workers into separate units responsible for particular kinds of customers.
A)True
B)False
Q2) Kimberly-Clark is subdivided into organizational units called Kimberly-Clark Health Care,which sells products to hospitals;Kimberly-Clark Professional,which sells to businesses;and Kimberly-Clark Consumer,which sells the company's products to consumers. Which of the following does Kimberly-Clark use?
A)hierarchical functionalization
B)product departmentalization
C)a nonlinear organizational structure
D)customer departmentalization
Q3) Workers perceive their work to have meaning and perceive themselves to be competent,having an impact,and capable of self-determination. What is the term for this feeling of intrinsic motivation?
A)reciprocity
B)motivational assertion
C)autonomy
D)empowerment
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Chapter 9: Leading Teams
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) Which of the following is a potential disadvantage associated with the use of work teams?
A)commitment to finding an ideal solution that does not exist
B)initial high employee turnover
C)lack of creativity in decision making
D)decreased employee satisfaction
Q2) Which type of conflict is most strongly associated with improvements in team performance?
A)cognitive conflict
B)horizontal conflict
C)behavioural conflict
D)vertical conflict
Q3) Employee involvement teams not only provide advice and suggestions to management,but they also have the authority to make decisions and solve problems related to the major tasks required to produce a product or service.
A)True
B)False
Q4) Teams do not perform any better when offered extrinsic rewards.
A)True
B)False
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Chapter 10: Managing Human Resource Systems
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153 Flashcards
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Sample Questions
Q1) Briefly identify and describe the two kinds of sexual harassment that can be specified from a legal perspective.
Q2) What is a performance appraisal? How does it influence organizational success? Explain why it poses a particular challenge to managers.
Q3) Which of the following must organizations do before beginning to recruit?
A)They must advertise for job candidates.
B)They must create a job description.
C)They must conduct a job analysis.
D)They must create a job specification.
Q4) Training provides opportunities for employees to develop the job-specific skills,experience,and knowledge they need to do their jobs or improve their performance. A)True
B)False
Q5) Which of the following is an example of an objective performance evaluation?
A)performance analyses
B)behavioural observation scales
C)cognitive ability scales
D)output measures
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Chapter 11: Managing Individuals and a Diverse Workforce
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132 Verified Questions
132 Flashcards
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Sample Questions
Q1) What is the term for the relatively stable set of behaviours,attitudes,and emotions displayed over time that makes people different from one another?
A)disposition
B)personality
C)motivation
D)self-concept
Q2) What is the term for a formal assessment that measures employee and management attitudes,investigates the extent to which people are advantaged or disadvantaged with respect to hiring and promotions,and reviews companies' diversity-related policies and procedures?
A)diversity comparison
B)diversity audit
C)employee-oriented attitudinal review
D)individual SWOT analysis
Q3) The two basic types of diversity training are cultural training and attitude-based diversity training.
A)True
B)False
Q4) Why does diversity make good business sense?
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Chapter 12: Motivation
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Sample Questions
Q1) Acknowledgment of employees' actions is a frequently used component of reinforcement schedules.
A)True
B)False
Q2) For punishment to work (i.e.,to weaken the frequency of undesirable behaviours without creating a backlash),the punishment must be strong enough to stop the undesired behaviour. How must punishment be administered?
A)subjectively
B)physiologically
C)consistently,contingently,and quickly
D)through need deprivation
Q3) Which theory states that people will be motivated to the extent to which they believe that their efforts will lead to good performance,that good performance will be rewarded,and that they are offered attractive rewards?
A)reinforcement theory
B)equity theory
C)expectancy theory
D)goal-setting theory
Q4) Briefly explain the relationship between need satisfaction and motivation.
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Chapter 13: Leadership
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) Refer to Narrative 13-1. Which of the following seems most important to Davenport?
A)situational favourableness
B)initiating structure
C)position power
D)goal commitment
Q2) Charismatic leaders often act differently in public (e.g.,speeches and meetings)than they do in private.
A)True
B)False
Q3) According to path-goal theory,which of the following is an example of an environmental contingency?
A)formal authority system
B)perceived ability
C)locus of control
D)subordinate satisfaction
Q4) According to trait theory,all effective leaders possess a similar set of traits or characteristics.
A)True
B)False
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Chapter 14: Managing Communication
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136 Flashcards
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Sample Questions
Q1) Which of the following can cause perceptual filters to occur?
A)stimulus-based differences
B)physiology-based differences
C)situation-contextual differences
D)personality-based differences
Q2) What are the three formal communication channels in organizations?
A)downward,horizontal,and upward
B)hierarchical,functional,and organizational
C)horizontal,upward,and hierarchical
D)functional,organizational,and downward
Q3) Briefly identify the three categories of knowledge and skill that a manager should have in order to manage one-on-one communication effectively.
Q4) The self-serving bias is the tendency to overestimate our value by attributing successes to ourselves (internal causes)and attributing failures to others or the environment (external causes).
A)True
B)False
Q5) Briefly differentiate between active listening and empathetic listening.
Q6) List and briefly define the four parts of the perception process.
Page 16
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Chapter 15: Control
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Sample Questions
Q1) Feedforward control provides information about performance deficiencies by monitoring inputs,not outputs.
A)True
B)False
Q2) Instead of individual salespeople calling on its business customers,Cedartree Tech uses sales teams composed of marketing personnel,engineers,human resource personnel,and buyer-seller liaisons. The sales team is given complete responsibility for developing long-term partnering relationships with each customer. Which of the following kinds of controls would the company's sales managers most likely approve?
A)human resource control
B)participative control
C)self-control
D)concertive control
Q3) Implementing controls is always worthwhile.
A)True
B)False
Q4) The control process begins when managers set goals.
A)True
B)False
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Chapter 16: Managing Information in a Global World
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Sample Questions
Q1) Artificial intelligence and data mining can be used to retrieve relevant information from large data sets.
A)True
B)False
Q2) Real-time streaming data from an airplane are more likely to be complete than a "black box" recorder.
A)True
B)False
Q3) When an aircraft goes missing and its black box recorders are never found,which characteristic of information is <u><b>MOST </u></b>affected?
A)accuracy
B)completeness
C)relevance
D)timeliness
Q4) What are intranets? List four reasons why they are so popular.
Q5) Most expert systems work by using a collection of "if-then" rules to sort through information and recommend a course of action.
A)True
B)False
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Chapter 17: Managing Service and Manufacturing Operations
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Sample Questions
Q1) A job shop production process is well-suited to a business that has many unique customers.
A)True
B)False
Q2) What may cause ISO 9000 suspension or cancellation?
A)The company produces inconsistent quantity of product.
B)The company replaces some of its manufacturing capability with service delivery.
C)The company fails a periodic audit following their initial certification.
D)The company's profit declines.
Q3) Make a list of the characteristics that define quality for goods. Then,make a second list of characteristics that define quality for services. Why do these lists differ? Why does one characteristic appear on both lists?
Q4) ISO 9000 standards describe how to make better products. A)True B)False
Q5) Briefly identify the three different methods of inventory management. Specify the circumstances under which each should be used.
Page 19
Q6) There are two ways to define quality. Describe both of them.
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Chapter 18: History of Management
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Sample Questions
Q1) The Hawthorne Studies proved that financial incentives were not necessarily the most important motivator for workers.
A)True
B)False
Q2) Willis initiates communication between two team leaders and their team to discuss the best practices on meeting production targets. The leaders are able to both improve production from increased efficiency. According to the Hawthorne studies,what has led to this increase in production?
A)member cohesiveness
B)realistic work quotas
C)important work
D)merit-based promotion
Q3) Chester Barnard argued that workers are more likely to carry out tasks when they are congruent with the purpose of the organization.
A)True
B)False
Q4) Describe how managers approached management before the development of scientific management.
Q5) List the four principles of scientific management.
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