Course Introduction
Business Administration
Study Guide Questions
Business Administration is a multidisciplinary field that focuses on the planning, organization, management, and analysis of business operations. This course introduces students to the fundamental concepts of business, including management theory, organizational behavior, finance, marketing, human resources, and strategic decision-making. Students will develop practical skills in leadership, problem-solving, communication, and critical thinking, as well as gain an understanding of ethical and global considerations in business. Through case studies, group projects, and real-world examples, students are prepared to excel in a variety of business environments and to pursue further specialization in related areas.
Recommended Textbook Management A Practical Introduction 7th Edition by Angelo Kinicki
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16 Chapters
2379 Verified Questions
2379 Flashcards
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Page 2
Chapter 1: The Exceptional Manager: What You
Do It
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) The three interpersonal managerial roles include figurehead,leader,and liaison activities.
A)True
B)False
Answer: True
Q2) Having fewer meetings and the feeling of increased respect are typical reasons that many people want to become a manager.
A)True
B)False
Answer: False
Q3) Becoming a manager offers ___.
A)few rewards due to the large amount of stress
B)many rewards apart from money and status
C)an individual to be exempt from some current laws
D)an individual to not have to stretch his or her abilities
E)little apart from money and status
Answer: B
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Page 3
Chapter 2: Management Theory: Essential Background for the
Successful Manager
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) The systems viewpoint regards parts making up the whole system as ____.
A)microsystems
B)macrosystems
C)subsystems
D)management collections
E)organizational sets
Answer: C
Q2) The father of scientific management is _____.
A)Frank Gilbreth
B)Tom Gallagher
C)Abraham Maslow
D)Peter Drucker
E)Frederick Taylor
Answer: E
Q3) Gary Hamel of the Management Innovation Lab suggests that core beliefs about an organization can be rooted out by repeatedly asking the right questions,such as,"Is this a belief worth challenging?" or "Is this belief universally valid?"
A)True
B)False
Answer: True
Page 4
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Chapter 3: The Managers Changing Work Environment and
Ethical Responsibilities: Doing the Right Thing
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) The owners of an organization consist of all those who can claim it as their legal property.
A)True
B)False
Answer: True
Q2) Every Saturday Mrs.Jones and hundreds of other shoppers visit ABC Market,a grocery store,to buy food for their home or business.These shoppers are _____ to ABC.
A)suppliers
B)community allies
C)competitors
D)customers
E)partners
Answer: D
Q3) With the "holier-than-thou" effect,people tend to be overly optimistic about their own abilities and fortunes-to overestimate their standing in class.
A)True
B)False
Answer: True
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Chapter 4: Global Management: Managing Across Borders
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Sample Questions
Q1) Dominique owns an international grocery store where customers can purchase products from other countries.Dominique's store is an example of a company that ____.
A)exports
B)globalizes
C)inputs
D)imports
E)countertrades
Q2) As part of becoming a world citizen,Joe,who is from Michigan and who is transferring to the Paris office,is trying to do things to ___.
A)enhance the American global image of being a caring,wonderful person
B)think local and keep a global focus
C)enhance the American global image of being thrifty
D)reinforce the American stereotype of being self-absorbed and quiet
E)learn how not to be a "cheap American"
Q3) Countertrading is a decision by an organization to never accept the market price from its suppliers,but to save money by negotiating a lower price.
A)True
B)False
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Chapter 5: Planning: The Foundation of Successful Management
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Sample Questions
Q1) Says one authority,strategic planning should communicate not only general goals about growth and profits but also _____.
A)how to pay for them
B)ways to increase organizational synergy
C)how to increase market share
D)ways to achieve them
E)methods related to MBO
Q2) A specific commitment to achieve a measurable result within a stated period of time is a _____.
A)goal
B)vision
C)business plan
D)supervisory objective
E)norm
Q3) The planning/control cycle has two planning steps: _____.
A)research planning,then receive feedback
B)make the plan,then set it aside for a period of time
C)make the plan,then carry out the plan
D)review previous plans,then evaluate plans
E)research planning,then look for ways to cut costs
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Chapter 6: Strategic Management: How Exceptional Managers
Realize a Grand Design
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133 Verified Questions
133 Flashcards
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Sample Questions
Q1) Contingency planning is a process by which a company compares its performance with that of high-performing organizations.
A)True
B)False
Q2) The managers of a small bakery decided to do a SWOT analysis to study the strengths and weaknesses within the organization and the external environment so they can better formulate strategies in pursuit of the firm's mission.This defines the benefits of a SWOT analysis.
A)True
B)False
Q3) Pedro,CEO of a successful IT company,is constantly reading press releases,ads,and news articles about his competition,and he regularly checks information about new competitive products and visits trade shows to study his competition.Pedro is involved in
A)environmental observation
B)TQM
C)corporate spying
D)management by observation
E)competitive intelligence
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Chapter 7: Individual and Group Decision Making: How Managers
Make Things Happen
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) Summarize at least five of the nine common decision-making biases,and give an example of each.
Q2) Anne,the department manager,has a good working relationship with her employees,believing in an open door policy,and she encourages the open exchange of opinions in her department.Anne utilizes the directive style of management.
A)True
B)False
Q3) Microsoft studies correlations between its successful workers and the schools and companies they arrived from,an application of business analytics.
A)True
B)False
Q4) The tendency of people to view events as being more predictable than they really are known as _____.
A)framing bias
B)hindsight bias
C)sunk-cost bias
D)narrow focus bias
E)the fog effect
Page 9
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Chapter 8: Organizational Culture,Structure,and Design:
Building Blocks of the Organization
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129 Verified Questions
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Sample Questions
Q1) The typical three-part communication network between companies,their customers,and their suppliers is known as a formal vertical hierarchy.
A)True
B)False
Q2) Making formal statements,holding rites and rituals,utilizing employee training and coaching,demonstrating how a leader reacts to a crises,being a role model,and giving rewards,promotions,and bonuses are some of the teaching methods that organizations can utilize to ____.
A)write a strategic plan
B)perform competitive analysis
C)effect corporate change
D)conduct formal market research
E)follow legal requirements
Q3) In order to be more profitable by increasing sales,Thrifty Bank has an external focus,concentrating on strategic planning,risk taking,and flexibility over stability.This is an example of a hierarchy culture.
A)True
B)False
Q4) Define authority.Contrast power and authority,and give an example of each.
Page 10
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Chapter 9: Human Resource Management: Getting the
Right People for Managerial Success
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) As a sales manager,Danyce is conducting performance appraisals for her team members.To do so,she tracks each person's sales calls,amount of sales,and revenues on a quarterly basis.Danyce is using a(n)______ system of appraisal.
A)subjective
B)behavioral
C)trait
D)objective
E)360-degree
Q2) Antidiscrimination laws require employers to extend preferential treatment because of race,color,or religion.
A)True
B)False
Q3) Factors such as what the individual's level is in the organization or how much experience he or she has do not determine basic compensation.
A)True
B)False
Q4) An employee can be dismissed permanently "for cause" for absenteeism.
A)True
B)False
11
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Chapter 10: Organizational Change and Innovation: Lifelong
Challenges for the Exceptional Manager
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) Which of the following is not a leading reason that employees resist change?
A)individual predisposition toward change
B)lack of personal ethics
C)fear of failure
D)climate of mistrust
E)nonreinforcing reward systems
Q2) _______ is the process by which a company compares its performance with that of high-performing organizations.
A)Reference innovation
B)Benchmarking
C)Competitive change
D)Continuous improvement
E)Radical innovation
Q3) Jim Collins,researcher of enduring great companies,found that there are five stages of institutional decline which are largely self-inflicted.
A)True
B)False
Q4) Describe resistance to change and the causes of resistance.
Q5) List at least five of ten reasons employees resist change.
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Chapter 11: Managing Individual Differences and Behavior:
Supervising People As People
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) When others' expectations exceed one's ability,______ has occurred.
A)burnout
B)learned helplessness
C)role overload
D)role conflict
E)role ambiguity
Q2) ______ has been associated with success for managers and salespeople.
A)Agreeableness
B)Extroversion
C)Openness to experience
D)Emotional stability
E)Conscientiousness
Q3) Type A behavior pattern indicates that people have the personality characteristic that involves them in a chronic,determined struggle to accomplish more in less time.
A)True
B)False
Q4) An attitude is a learned predisposition toward a specific object.
A)True
B)False
Page 13
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Chapter 12: Motivating Employees: Achieving Superior
Performance in the Workplace
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Sample Questions
Q1) Having a best friend at work is not a factor that is characteristic of the best workplaces.
A)True
B)False
Q2) Maslow's levels of needs,in order from lowest (most basic)to highest level,are _____.
A)self-actualization,esteem,love,safety,and physiological
B)safety,love,esteem,self-actualization,and physiological
C)physiological,safety,self-actualization,esteem,and love
D)safety,physiological,esteem,love,and self-actualization
E)physiological,safety,love,esteem,and self-actualization
Q3) Explain at least four of the six types of compensation plans,giving examples of each.Which type would be most motivating to you? Why?
Q4) Which of the following is the best statement of a goal?
A)Give your very best effort.
B)Get through most of those reports by 9/1.
C)Increase customer satisfaction.
D)Reduce production errors by 10 percent by the end of the quarter.
E)Be late to work less often.
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Q5) Explain goal-setting theory and how goals should be set according to the theory.
Chapter 13: Groups and Teams: Increasing
Cooperation,reducing Conflict
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167 Verified Questions
167 Flashcards
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Sample Questions
Q1) A work team that works to accomplish tasks that require people with specialized training and a high degree of coordination is called a(n)_____.
A)production team
B)project team
C)development team
D)advice team
E)action team
Q2) Accommodating discourages cooperation so the desires of the other party are unable to prevail.
A)True
B)False
Q3) A team composed of people from different departments who are pursuing a common objective is called a _____.
A)quality circle
B)problem-solving team
C)virtual team
D)cross-functional team
E)workforce
Q4) What are the three principal sources of conflict?
Page 15
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Chapter 14: Power,Influence,and Leadership: From
Becoming a Manager to Becoming a Leader
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) Anar congratulated her staff when the team received an industry award for their project,and also sent a companywide e-mail announcing it.Here,Anar is using her ______ power.
A)personalized
B)reward
C)coercive
D)expert
E)referent
Q2) Leaders manage and managers lead,but the two activities are not synonymous.
A)True
B)False
Q3) The LMX model looks at the quality of relationships between managers and employees,and assumes each manager-employee relationship is unique.
A)True
B)False
Q4) In the contingency leadership model,the most important component of situational control is position power.
A)True
B)False
Page 16
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Chapter 15: Interpersonal and Organizational
Communication: Mastering the Exchange of Information
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160 Verified Questions
160 Flashcards
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Sample Questions
Q1) Research finds that reducing an organization's travel budget increases its revenue and profitability.
A)True
B)False
Q2) A disadvantage of teleworking is less job satisfaction and productivity.
A)True
B)False
Q3) Time-zone differences are physical barriers to communication.
A)True
B)False
Q4) Encoding the message is the first step of the communication process.
A)True
B)False
Q5) Feedback is the pathway by which a message travels.
A)True
B)False
Q6) Noise is any disturbance that interferes with the transmission of a message and it can occur in any medium.
A)True
B)False
Page 17
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Page 18
Chapter 16: Control Systems and Quality Management:
Techniques for Enhancing Organizational Effectiveness
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160 Verified Questions
160 Flashcards
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Sample Questions
Q1) Which of the following is a primary function of management?
A)communicating
B)globalizing
C)cooperating
D)organizing
E)influencing
Q2) Some managers use _____,which provides four indicators with which organizations can set goals and measure performance.
A)a strategic map
B)the balanced scorecard
C)measurement management
D)a strategic scorecard
E)evidence-based management
Q3) What is control,what is its purpose,and why do organizations need it?
Q4) Supervisors are responsible for operational control.
A)True
B)False
Q5) List at least four of six managerial challenges.
Page 19
Q6) Explain the four perspectives of the balanced scorecard and how a balanced scorecard is related to a strategy map.
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Page 20