Business Administration
Study Guide Questions
Course Introduction
Business Administration is a comprehensive field of study that equips students with essential knowledge and skills in managing organizations and making effective business decisions. The course covers key disciplines such as management, marketing, finance, accounting, human resources, and operations, providing students with a broad understanding of how businesses function in local and global environments. Through case studies, practical projects, and theoretical learning, students develop critical thinking, leadership, and communication skills necessary for successful careers in the business world.
Recommended Textbook
Essentials of Contemporary Management 7th Edition by Gareth JonesS
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14 Chapters
1392 Verified Questions
1392 Flashcards
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Chapter 1: The Management Process Today
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Sample Questions
Q1) The number of students competing for places in business courses is on a constant decline.
A)True
B)False
Answer: False
Q2) Which of the following is an accurate definition of a self-managed team?
A) A group of people who work interdependently and with shared purpose across space, time, and organization boundaries using technology to communicate and collaborate
B) Several professionals who independently address various issues that an organization may have, focusing on the issues in which they specialize
C) A group of employees who assume collective responsibility for organizing, controlling, and supervising their own work activities
D) A team used only for a defined period of time and for a separate, concretely definable purpose
Answer: C
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Chapter 2: Values, Attitudes, Emotions, and Culture: the
Manager As a Person
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Sample Questions
Q1) An intense, relatively short-lived feeling is called a(n) ________.
A) emotion
B) value
C) motivation
D) commitment
E) attitude
Answer: A
Q2) With regard to the managerial function of leading in an organization with an innovative culture, managers ________.
A) emphasize formal top-down communication
B) emphasize caution and maintenance of the status quo and set specific goals
C) are likely to lead by example, encouraging employees to take risks and experiment
D) are likely to use management by objectives
E) constantly monitor subordinates' progress toward goals, overseeing their every move
Answer: C
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Chapter 3: Managing Ethics and Diversity
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Sample Questions
Q1) A male manager stands, smiling, as a worker from another unit makes a remark to his female subordinate about her appearance that she considers to be sexually demeaning. This male manager has exhibited ________.
A) a hostile work environment
B) the glass ceiling
C) the similar-to-me effect
D) the salience effect
Answer: A
Q2) Betty works in a software firm as a programming officer. During her appraisal, Ben, the floor manager, asks sexual favors from Betty in return for her promotion and pay raise. Which form of sexual harassment has occurred?
A) Hostile work environment
B) Accommodative approach
C) Quid pro quo
D) Whistleblower approach
Answer: C
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Chapter 4: Managing in the Global Environment
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Sample Questions
Q1) The combination of equipment and skills that a manager uses in the production and distribution of goods is known as ________.
A) economies of scale
B) competitive advantage
C) technology
D) national culture
Q2) Which of the following statements best defines uncertainty avoidance?
A) It is the belief that inequalities are due to differences in physical and intellectual capabilities.
B) It is a worldview that subordinates the individual to the goals of the group.
C) It is behavior considered important by most members of a group or an organization.
D) It is the degree to which societies tolerate differences in personal beliefs and actions.
Q3) While the typical organization in the United States emphasizes the importance of the group, the typical organization in Japan emphasizes the importance of the individual.
A)True
B)False
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Chapter 5: Decision Making, Learning, Creativity, and Entrepreneurship
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Sample Questions
Q1) Brayden belongs to a group of intrapreneurs who are intensely involved in the development of a new product, devoting all their attention to its development with secret functioning and speculation about its goals. Which of the following identifies the group that Brayden belongs to?
A) Skunkworks
B) Devil's advocacy
C) Organizational group
D) Satisficing
Q2) March and Simon developed three important concepts in their administrative model of decision making. Discuss these three concepts.
Q3) Product champions are a group of intrapreneurs who are deliberately separated from the normal operation of an organization to encourage them to devote all their attention to developing new products.
A)True
B)False
Q4) What can managers do to promote individual creativity?
Q5) Describe why the stage of learning from feedback is considered very important for managers in an organization. List the benefits of this step in the decision-making process.
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Chapter 6: Planning, Strategy, and Competitive Advantage
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Sample Questions
Q1) When PepsiCo purchased Frito-Lay and expanded its operations into the snack-food business, it was pursuing a ________ strategy.
A) vertical integration
B) market penetration
C) diversification
D) market development
Q2) When a company is successful in pursuing the strategy of concentration on a single industry, it uses its divisional skills to develop new products or expand its locations.
A)True
B)False
Q3) Synergy is obtained by apportioning financial resources among divisions to increase financial returns or spread risks among different businesses.
A)True
B)False
Q4) The plan for implementing a new strategy requires the development of new functional strategies.
A)True
B)False
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Chapter 7: Designing Organizational Structure
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Sample Questions
Q1) Fern Motor Co. brings together senior managers from its marketing, R&D, manufacturing, accounting, and finance departments to work on a project as a team, to design a new type of sport utility vehicle. In this scenario, Fern Motor Co. creates a
A) cross-functional team
B) vertically integrated team
C) mass-production team
D) standing committee
Q2) According to the job characteristics model, list and define the characteristics that determine how motivating the job is.
G. R. Oldham, every job has five characteristics that determine how motivating the job is. They are as follows:
Skill variety: The extent to which a job requires that an employee use a wide range of different skills, abilities, or knowledge
Q3) When managers organize divisions according to the types of customer to whom they market their products, they are focusing on a product structure.
A)True
B)False
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Chapter 8: Control, Change, and Entrepreneurship
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Sample Questions
Q1) All organizations make use of bureaucratic control methods in their dealings with the employees of the organization. This type of control system can, however, create problems for the subordinates. Discuss these types of problems and explain what an organization's managers can do to reduce these types of problems within the organization.
Q2) Behavior control is one way managers attempt to motivate workers. Discuss three ways managers could use behavior control with subordinates.
Q3) How does organizational culture help managers exert control over subordinates?
Q4) When a manager is evaluated on the difference between sales revenue and the budgeted cost of making those goods and services, this is an example of a(n) ________ budget approach.
A) revenue
B) cash flow
C) expense
D) profit
Q5) A standard of performance that measures efficiency at the functional level is operating costs.
A)True
B)False
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Chapter 9: Motivation
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Sample Questions
Q1) A compensation plan of an organization that bases pay on performance levels is called a merit pay plan.
A)True
B)False
Q2) The extent to which a person has a strong desire to control or influence others is called the need for achievement.
A)True
B)False
Q3) An employee controls his or her own behavior without the need for outside control of that behavior by a manager. This is an example of ________.
A) vicarious learning
B) self-efficacy
C) self-reinforcement
D) observational learning
Q4) Acor Explosives bases sales representatives' pay on the percentage of sales dollars they generate. They are using a commission pay program.
A)True
B)False
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Chapter 10: Leaders and Leadership
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Sample Questions
Q1) Compared to women, men as leaders tend to ________.
A) be more participative
B) initiate structure more
C) be harsher when punishing workers
D) be more effective leaders
Q2) The concept that the effectiveness of a leader depends on the situation that the leader faces is proposed by the ________ model leadership theory.
A) trait
B) contingency
C) empowerment
D) path-goal
Q3) Which of the following, according to Fiedler, is a characteristic that managers cannot change based on the situation?
A) Knowledge
B) Motivation
C) Consideration
D) Leadership
Q4) Explain the leader substitutes model. What is the advice this model offers to managers?
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Chapter 11: Effective Team Management
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Sample Questions
Q1) A new product development team for Fountain Cards Limited includes an artist whose job it is to draw the illustrations that will accompany new cards. This artist is acting according to his/her ________.
A) virtual role
B) interest group
C) group role
D) wishful thinking
Q2) A major problem that self-managed work teams can encounter is ________.
A) selection of members with the right skills and ability to work with others
B) disciplining team members
C) being given work that is sufficiently complex
D) managers who are too "hands off"
Q3) Tom, the marketing manager, who is a member of a task force for new product development, is expected to represent the marketing department's concerns to the task force. Tom and his involvement with the task force describe ________.
A) a group norm
B) a group role
C) groupthink
D) group cohesiveness
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Chapter 12: Building and Managing Human Resources
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Sample Questions
Q1) Andrew, a new employee of a tech firm, seeks advice from Sarah, an experienced member, and follows Sarah's guidance in his routine work. In this context, Andrew is playing a role of ________.
A) mentor
B) protégé
C) tester
D) researcher
Q2) A manager assesses a subordinate on personal characteristics that are relevant to the job performance of that subordinate. This is known as ________.
A) selection
B) trait appraisal
C) behavior appraisal
D) ability testing
Q3) How do good labor relations contribute to a good working relationship? Explain the importance of maintaining a balance between all of the five components with an example.
Q4) Justify how on-the-job training is beneficial for employees of an organization, giving some examples.
Q5) Explain the role of classroom instruction in training programs.
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Chapter 13: Communication and Information Technology Management
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Sample Questions
Q1) Discuss the four factors that determine how useful information is to a manager.
Q2) An accounts payable department that uses a computer system to pay the company's suppliers is using a(n) ________ system.
A) transaction-processing
B) expert
C) artificial intelligence
D) group decision support
Q3) A system that gathers comprehensive data, organizes them, and summarizes them in ways that are useful to managers for their nonroutine tasks is known as a(n) ________ system.
A) transaction-processing
B) artificial intelligence
C) expert
D) operations information
Q4) How should managers work toward eliminating the dangers of ineffective communication?
A) Spend 85% of their time planning and establishing goals.
B) Help subordinates to become effective communicators.
C) Gather complete, relevant, and timely data and information.
D) Always use face-to-face communication to get instant feedback.
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Chapter 14: Operations Management: Managing Vital
Operations and
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Sample
Questions
Q1) Management writers recommend that an organization should define its business in terms of its ________.
A) technology
B) number of employees
C) product mix
D) customer needs
Q2) Operations managers are responsible for ________.
A) setting sales quotas and reaching them
B) designing a product distribution system
C) establishing the company mission and vision
D) designing saleable, low-cost products
Q3) Operations managers are managers who are responsible for managing an organization's production system.
A)True
B)False
Q4) Explain an advantage of using the JIT inventory system. Also explain the disadvantage of using this system.
Q5) Improving product quality increases the operating costs of the organization. A)True
B)False
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