Business Administration
Review Questions
Course Introduction
Business Administration is a comprehensive course designed to introduce students to the fundamental concepts and practices involved in managing and operating organizations effectively. The course covers a broad range of topics including management principles, organizational behavior, marketing, finance, operations, and strategic planning. Students will develop analytical, leadership, and decision-making skills required to thrive in diverse business environments. Emphasis is placed on real-world applications, ethical considerations, and the global context of modern business. Through case studies, discussions, and projects, students will gain a solid foundation to pursue further studies or careers in various business fields.
Recommended Textbook
Organizational Behavior V 1.1 by Talya Bauer and Berrin Erdogan
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15 Chapters
2330 Verified Questions
2330 Flashcards
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Page 2
Chapter 1: Organizational Behavior
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144 Verified Questions
144 Flashcards
Source URL: https://quizplus.com/quiz/77847
Sample Questions
Q1) Which of the following is a key level of analysis investigated in Organizational Behavior
A)industry.
B)individual.
C)meta.
D)society.
Answer: B
Q2) Successful organizations tend to limit the amount of information shared by maintaining a centralized structure.
A)True
B)False
Answer: False
Q3) Alexander is enthused about his firm and consistently uses his talents to further the organization's success.Alexander is an example of a(n)_____________ employee.
Answer: engaged
Q4) __________ is to truth in measurement,as ___________ is to consistency in measurement.
Answer: Validity,reliability
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Page 3
Chapter 2: Managing Demographic and Cultural Diversity
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) The ways in which people are similar or different from one another is
A)culture.
B)diversity.
C)stereotypes.
D)faultlines.
Answer: B
Q2) You are being interviewed for a position in a financial services firm.The last three questions that the interviewer asked of you have been illegal questions.What can you do?
Answer: Some options: Continue to refuse to answer and maybe even point out the illegality of the question. Answer shortly and then change the subject. Answer the intent of the question,not the actual question. Walk away from the interview.
Q3) Which of the following is a deep-level diversity trait?
A)middle-aged
B)Caucasian
C)aggressiveness
D)amputee
Answer: C
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4
Chapter 3: Understanding People at Work: Individual
Differences and Perception
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Horace completed a locus of control survey in his organizational behavior class.The results indicate he has a high internal locus of control.What might he read about the trait in the profile of high locus of control individuals?
Answer: High internal locus of control individuals believe they control their own destiny and what happens to them is their own doing.Internals tend to act in ways that increase their chances of success.Thus,they initiate relationships with mentors,become more involved at work and demonstrate higher levels of motivation.
Q2) Maggie loves routine,repetitive tasks and is very risk averse.She loves working as a cashier.This is an example of person/_________ fit.
Answer: job
Q3) Empathy is to agreeableness as sociability is to ______________.
A)neuroticism.
B)conscientiousness.
C)openness.
D)extraversion.
Answer: D
Q4) Stanley always sees "the glass as half empty." Stanley is a ___________ person.
Answer: negative affective
Page 5
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Chapter 4: Individual Attitudes and Behaviors
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) All of the following are general mental abilities EXCEPT
A)reasoning skills.
B)analytical skills.
C)emotional intelligence.
D)verbal skills.
Q2) Tyler is a 22-year-old,recent graduate of a large university.Given the research on age and turnover,what are some expectations a manager may have with regard to Tyler's likelihood of remaining with the firm?
Q3) With regard to age,________ employees are less likely to be absent from work.
Q4) Employees with which of the following personality traits would experience high job satisfaction?
A)those with positive affective dispositions
B)those with neurotic personalities
C)those with low self-esteem
D)those who are introverted
Q5) The relationship between positive work attitude and behavior is clear.
A)True
B)False
Q6) The worst person to conduct an exit interview is the _________ __________
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Chapter 5: Theories of Motivation
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) The simple premise of Maslow's hierarchy of needs theory is A)more than one human need operates at one time.
B)work environment aspects that satisfy an individual are very different than those aspects which dissatisfy an individual.
C)individuals acquire three types of needs as a result of their life experiences.
D)human beings have needs that are hierarchically ranked.
Q2) Define distributive,procedural and interactional justice and note how they are related.
Q3) Process-based theories view motivation as a rational process. A)True B)False
Q4) Name and define each of the four reinforcement methods and provide an example of each.
Q5) Hygiene factors are part of the context of the job. A)True B)False
Q6) Of the need-based theories mentioned in the text,_________ ________ __________ theory has received the most support.
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Chapter 6: Designing a Motivating Work Environment
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) The most likely individual to rate an employee is A)the employee's supervisor.
B)a coworker of the employee.
C)a customer of the employee.
D)a subordinate of the employee.
Q2) Scientific management's primary focus is A)goal setting.
B)efficiency.
C)flexibility.
D)motivation.
Q3) Forced ranking systems,like that established by General Electric, A)provide employees with concrete feedback on what their goals are for next year. B)are beneficial to a firm if they are used in a consistent manner and for a long period of time.
C)can lead to employee stagnation and a performance-aversive culture.
D)can carry the danger of lawsuits because of equal employment opportunity concerns with employees rated.
Q4) List and define the core job characteristics found in the Hackman and Oldham model.
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Chapter 7: Managing Stress and Emotions
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164 Verified Questions
164 Flashcards
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Sample Questions
Q1) What is cognitive dissonance?
Q2) Which of the following statements regarding work-family conflict is INCORRECT?
A)Work demands and family demands may be incompatible.
B)Escalating stressors are found where stress in one area of life spills over into other parts of life.
C)Work-family conflict is greater for men than for women.
D)Dual career families have created situations where there is no parent who has sole responsibility for childcare or household duties.
Q3) Eustress is "good" stress.
A)True
B)False
Q4) Americans enjoy much greater leisure time than their European counterparts. A)True
B)False
Q5) The _______________ is the region of the brain responsible for stimulating fear responses.
Q6) Name two life stressors and give examples of each.
Q7) Name two organizational approaches to managing stress.
Q8) Describe the Affective Events Theory and illustrate how it operates.
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Chapter 8: Communication
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) Which of the following is not a type of communication?
A)verbal
B)direct
C)nonverbal
D)written
Q2) Give an example of a communication freezer and indicate why it ends effective communication.
Q3) Nancy goes to work at her job at the university after the December holiday break.She opens her email and finds 312 emails after her vacation.Nancy is experiencing information overload.
A)True
B)False
Q4) _________________ __________ communication channels convey more nonverbal information and tend to be used by effective managers.
Q5) Define proxemics and provide an example of it.
Q6) Networking is a very vital part of a student's job search process.One key element in networking is the ability to carry on conversations.Like listening,conversation making is a skill that can be learned.What are some recommendations for being a better conversationalist?
Page 10
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Chapter 9: Managing Groups and Teams
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) People in high power distance countries expect unequal power distribution and greater stratification in economic,social,and political settings.
A)True
B)False
Q2) What is the second stage in Tuckman's four-stage map of group evolution?
A)norming
B)storming
C)forming
D)performing
Q3) The social role of ________________ serves to keep the team on track with regard to needed changes in team process.
Q4) Task roles include contractor,creator,and A)cooperator
B)consul.
C)coordinator.
D)completer.
Q5) The punctuated equilibrium model proposed by Connie Gersick is a linear model. A)True
B)False
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Chapter 10: Conflict and Negotiations
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) Describe two ways in which organizational conflict can be managed.
Q2) The conflict handling style in which an individual has some desire to express his own concerns and get his way but still respects the other person's goals is the _______________ style.
Q3) Which of the following is NOT a recommended step in negotiating a higher salary for yourself?
A)Overcome your fear.
B)Begin aggressively.
C)Get the facts.
D)Listen more than you talk.
Q4) Western cultures view negotiations as a social activity while their Eastern culture counterparts view it as a business activity.
A)True
B)False
Q5) Americans have a higher tolerance for conflict as a way of working through issues than their Japanese counterparts.
A)True B)False
Q6)
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Chapter 11: Making Decisions
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) Making choices among alternative courses of action,including inaction,is
A)decision making.
B)programmed decisions.
C)satisficing.
D)consensus
Q2) What is the difference between majority rule and consensus?
Q3) The creativity level evaluation factor of fluency is
A)how different the ideas are from one another.
B)the number of ideas a person is able to generate.
C)how unique a person's ideas are.
D)the set number of ideas a group must reach.
Q4) Operational decisions are made by
A)managers.
B)top management teams.
C)employees throughout the organization.
D)CEOs.
Q5) Escalation of commitment is also known as "sunken cost fallacy."
A)True
B)False
Q6) Explain how group decision support systems can become counterproductive.
Page 13
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Chapter 12: Leading People Within Organizations
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Sample Questions
Q1) Michael is the United Way pledge leader for his department.He gets along quite well with his coworkers.His pledge leader duties,with regard to specific steps to follow in asking coworkers for pledges and how to collect and report them,are clearly laid out for him in a United Way brochure.Which LPC style is best for this scenario?
A)Low LPC leaders are effective.
B)High LPC leaders are effective.
C)Medium LPC leaders are effective.
D)Either low or high LPC leaders will be effective.
Q2) All of the following are examples of the Big 5 Personality traits EXCEPT A)openness.
B)extraversion.
C)intelligence.
D)agreeableness.
Q3) A person who is talkative,outgoing,sociable and enjoys social situations is
Q4) Leaders who demonstrate leadership by influencing others,but are without a formal position are ____________ leaders.
Q5) ___________ is being organized,systematic,punctual,achievement-oriented and dependable.
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Chapter 13: Power and Politics
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164 Flashcards
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Sample Questions
Q1) Present a scenario when someone attempted to influence you to do something.Indicate what influence tactics or tactics they used to get you to do what they wanted.
Q2) Power is the ability to get things done the way you want them to be done.
A)True
B)False
Q3) One of the key roles in a social network is a _________ ________,or people who are linked to the greatest number of people.
Q4) Individuals could be influenced to say that two lines were the same length when one was clearly shorter than the other due to conformity in the _________ studies.
Q5) One reason why power can be so easily abused is because individuals are quick to conform.
A)True B)False
Q6) The tone of your voice,rate of speech,and how you deliver your message are relatively unimportant in the impression management area.
A)True B)False
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Chapter 14: Organizational Structure and Change
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) Toyota employees are expected to be experts in what they do.
A)True
B)False
Q2) What are two key steps to take to ensure change is appropriately executed?
Q3) A ___________organization is a type of boundaryless organization where all nonessential functions are outsourced.Toyota is one such organization.
Q4) Surveys indicate that resistance to change is one of the top two reasons why change efforts within organizations fail.
A)True
B)False
Q5) Toyota employees feel a sense of ownership in their company,which is supported by the firm's matrix structure.
A)True
B)False
Q6) Choose a firm and discuss the nature of its structure using the four building blocks of structure as your focus.
Q7) _______ is the final stage of Lewin's process of change model which ensures that the change becomes permanent.
Page 16
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Chapter 15: Organizational Culture
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Sample Questions
Q1) Subcultures can arise from the personal characteristics of employees and managers or the conditions of the workplace.
A)True
B)False
Q2) The corner office is an example of a cultural _____________.
Q3) The three levels of organizational culture are beliefs,assumptions and artifacts.
A)True
B)False
Q4) All mission statements are effective because they describe who the companies are and what they do.
A)True
B)False
Q5) Shared values and beliefs that are in direct opposition to the values of the broader organizational culture represent a
A)strong culture.
B)weak culture.
C)subculture.
D)counterculture.
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