Business Administration
Review Questions
Course Introduction
Business Administration is a comprehensive course that explores the fundamental principles and practices essential for managing and leading organizations effectively. The course covers key topics such as organizational behavior, management theory, strategic planning, marketing, accounting, finance, human resource management, and operations. Students will develop critical analytical and decision-making skills, learning how to coordinate business processes, motivate teams, and implement strategies to achieve organizational goals. Real-world case studies and practical applications provide insights into contemporary business challenges and opportunities, preparing students for leadership roles in diverse business environments.
Recommended Textbook Fundamentals of Human Resource Management 3rd Edition by Gary Dessler
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14 Chapters
1470 Verified Questions
1470 Flashcards
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Page 2
Chapter 1: Managing Human Resources Today
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105 Flashcards
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Sample Questions
Q1) Nicole works as a job analyst at a computer firm. Which of the following most likely describes Nicole's duties in her current position?
A) searching for qualified job candidates
B) handling employee benefits programs
C) collecting information about job duties
D) planning and organizing training activities
Answer: C
Q2) Line authority is best defined as a manager's right to ________.
A) use flexible decision-making powers
B) advise other managers or employees
C) advocate on behalf of his or her department
D) issue orders to other managers or employees
Answer: D
Q3) Which of the following best describes a nontraditional worker?
A) entrepreneurial workers
B) workers with multiple jobs
C) service industry workers
D) workers near retirement age
Answer: B
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Page 3
Chapter 2: Managing Equal Opportunity and Diversity
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105 Flashcards
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Sample Questions
Q1) Gus is always making sexual jokes at work. Many employees find the jokes funny, but Shelley, Gus's executive assistant, is uncomfortable with the jokes. Eventually, she decides to quit her job rather than endure the jokes any longer. What form of sexual harassment has Shelley experienced?
A) quid pro quo
B) hostile environment created by supervisors
C) hostile environment created by co-workers
D) none of the above; Shelley is not a victim of sexual harassment
Answer: B
Q2) What is the primary goal of managing diversity in an organization?
A) promoting minorities to managerial positions
B) complying with federal and state employment regulations
C) helping employees adapt to individual cultural differences
D) ensuring that the workforce is adequately balanced
Answer: C
Q3) Under no circumstances may religion be used as a bona fide occupational qualification (BFOQ).
A)True
B)False
Answer: False
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Chapter 3: Human Resource Strategy and Analysis
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105 Flashcards
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Sample Questions
Q1) A ________ metric focuses on measuring the activities that contribute to achieving the company's strategic aims.
A) strategy-based
B) high-performance
C) human resource
D) benchmark
Answer: A
Q2) Which term refers to the set of activities used to find new, hidden, or unexpected patterns in data?
A) benchmarking
B) data mining
C) data management
D) strategic mapping
Answer: B
Q3) A vertical integration strategy means that the firm will expand by adding new product lines.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Job Analysis and Talent Management
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105 Flashcards
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Sample Questions
Q1) What are the basic methods for collecting job analysis information? Explain how this information is used to write job descriptions and job specifications.
Q2) Job analysis produces information used for writing job descriptions and job specifications.
A)True
B)False
Q3) During a job analysis, a human resources specialist will most likely collect information about all of the following EXCEPT ________.
A) human behaviors
B) physical working conditions
C) responsibilities of the position
D) employee benefits options
Q4) What is the first step of the talent management process?
A) recruiting internal candidates
B) deciding what positions to fill
C) conducting screening interviews
D) building a pool of job candidates
Q5) What are the advantages and disadvantages of using interviews to collect job analysis data?
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Chapter 5: Personnel Planning and Recruiting
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Sample Questions
Q1) ________ contain data on employees' performance records, educational backgrounds, and promotion recommendations.
A) Computerized forecasting tools
B) Replacement charts
C) Qualifications inventories
D) HR scorecards
Q2) Which online recruiting method best enables candidates to get a feel for a company's working environment?
A) applicant tracking
B) virtual office tour
C) career interests game
D) intelligent automated resume screening
Q3) Which of the following is an advantage of college recruiting?
A) access to a source of management trainees
B) inexpensive method of screening applicants
C) highly effective candidate screening process
D) minimal preparation required by firms
Q4) What are the advantages and disadvantages of filling open positions with inside candidates?
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Chapter 6: Selecting Employees
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Sample Questions
Q1) House-Tree-Person and the Forer Structured Sentence Completion Test are examples of ________ tests.
A) projective
B) apperception
C) intelligence
D) achievement
Q2) Which of the following terms refers to the consistency of scores obtained by the same person when retested with alternate forms of the same test?
A) equivalency
B) expectancy
C) reliability
D) validity
Q3) E-Verify is used by employers to ________.
A) access an applicant's credit history
B) file an applicant's income tax information
C) determine if an applicant is eligible to work in the U.S.
D) report an applicant's work status to the U.S. government
Q4) Why is careful selection important? How can personnel tests and interviews improve the selection process?
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Chapter 7: Training and Developing Employees
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Sample
Questions
Q1) Which of the following is LEAST likely to be a goal of diversity training?
A) enhancing cross-cultural sensitivity
B) fostering harmonious working relationships
C) improving interpersonal communication skills
D) establishing relationships with outsourced workers
Q2) Any attempt to improve managerial performance by imparting knowledge, changing attitudes, or increasing skills is called ________.
A) on-the-job training
B) management by objectives
C) performance improvement programs
D) management development
Q3) Which of the following is a managerial on-the-job training method that involves educating, instructing, and training subordinates?
A) behavior modeling
B) role playing
C) simulating
D) coaching
Q4) What role does evaluation play in the training and development process? What training outcomes are typically measured?
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Chapter 8: Performance and Talent Management
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Sample Questions
Q1) Which performance appraisal tool involves a supervisor maintaining a log of positive and negative examples of a subordinate's work-related behavior?
A) alternation ranking
B) constant sums rating
C) narrative forms
D) critical incident
Q2) Which of the following should a manager do to prepare for an appraisal interview?
A) give the employee a day's notice to compile questions and comments
B) compare the employee's performance to industry standards
C) locate a private area for conducting the interview
D) set aside at least two hours for the interview
Q3) What is the purpose of performance appraisals? Who do you think employers should conduct performance appraisals? Why?
Q4) The primary advantage of the alternation ranking method is its simplicity, but central tendency is a common problem with the method.
A)True
B)False
Q5) What are the advantages and disadvantages of using upward feedback?
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Chapter 9: Managing Employee Retention, Engagement, and Careers
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Sample Questions
Q1) Flexible work arrangements and part-time positions are offered by firms that seek to retain older workers.
A)True
B)False
Q2) Kareem, a college student, has just completed the Self-Directed Search test. By taking the test, Kareem is most likely trying to ________.
A) apply for a job
B) determine labor trends
C) assess cognitive strengths
D) identify suitable occupations
Q3) What is the most common reason that employers transfer employees?
A) rewarding a high-performing employee
B) finding a better job fit for the employee
C) giving the employee more challenging work
D) allowing the employee to work part-time
Q4) Discuss the relationship between employee engagement and turnover. How can a firm foster engagement?
Q5) What is job withdrawal? What are common causes for job withdrawal? What are potential solutions to job withdrawal?
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Chapter 10: Developing Compensation Plans
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Sample Questions
Q1) Which law makes it illegal to discriminate against any individual with respect to compensation because of race, color, religion, sex, or national origin?
A) Employer Retirement Income Security Act
B) Title VII of the Civil Rights Act
C) Fair Labor Standards Act
D) Davis-Bacon Act
Q2) Competencies are demonstrable characteristics of a person including knowledge, skills, and behaviors.
A)True
B)False
Q3) Supplemental executive retirement plans and supplemental life insurance are classified as ________ in executive compensation packages.
A) base salary
B) short-term incentives
C) deferred long-term incentives
D) executive benefits and perks
Q4) What are the similarities and differences between developing compensation plans for professionals and lower-level employees? What role does job evaluation play in each?
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Chapter 11: Pay for Performance and Employee Benefits
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Sample Questions
Q1) According to research, which of the following has a significant impact on employee engagement?
A) performance reviews
B) variable pay plans
C) job design
D) awards
Q2) An earnings-at-risk pay plan bases employee pay and bonuses on ________.
A) maximizing organizational performance
B) generating additional long-term sales
C) engaging in strategic objectives
D) achieving departmental goals
Q3) All of the following are Social Security benefits EXCEPT ________.
A) death benefits
B) disability payments
C) retirement benefits
D) defined contribution benefits
Q4) During difficult economic times, employers have to cut costs. What are some strategies for minimizing the costs associated with employee health care? What no-cost or low-cost methods are available to employers who want to recognize and reward hard-working employees?
Page 13
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Chapter 12: Ethics, Employee Relations, and Fair Treatment at Work
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Sample Questions
Q1) Fair performance appraisals are most likely characterized by ________.
A) 360-feedback
B) clarified standards
C) limited notification
D) subjective assessments
Q2) When a company rewards employees who behave ethically using the firm's incentive plan and appraisal system, they are ________ to encourage ethical behavior.
A) providing physical support
B) using stories
C) organizing ceremonies
D) using symbols
Q3) An employee who perceives an employer as providing high distributive and procedural justice will most likely experience ________.
A) employment-related stress
B) co-worker compatibility
C) organizational satisfaction
D) improved communication
Q4) What can you do as an HR manager to ensure that you hire ethical employees?
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Q5) How can an employer use communication tools to improve employee relations?
Chapter 13: Working with Unions and Resolving Disputes
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Sample Questions
Q1) Union tactics designed to impede or disrupt production by encouraging employees to slow the pace of work, refuse to work overtime, and participate in sick-outs are called
A) espionage
B) inside games
C) lockouts
D) strikes
Q2) "Right to work" is a term used to describe state statutory or constitutional provisions banning the requirement of union membership as a condition of employment.
A)True
B)False
Q3) What does the typical union authorization card do? How would the passage of the Employee Free Choice Act change authorization cards?
Q4) What are the different types of strikes? What is the purpose of picketing during a strike? During a union drive and election, what are the guidelines regarding employee picketing?
Q5) What is the meaning of union security and what are the five types of union security possible? Explain each type.
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Chapter 14: Improving Occupational Safety, Health, and Risk Management
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Sample Questions
Q1) Tina is a data entry specialist who spends most of her day at a computer workstation. She has recently experienced eyestrain, neck aches, and pain in her wrist. Which of the following recommendations is LEAST likely to benefit Tina?
A) taking 3-5 minute breaks every 30 minutes
B) working in an area with indirect lighting
C) resting her wrists lightly on a pad
D) placing the screen above eye level
Q2) Due to safety issues, most federal employees are prohibited from text messaging while driving on the job.
A)True
B)False
Q3) What term is used to describe any abnormal condition or disorder caused by exposure to environmental factors associated with employment?
A) occupational injury
B) work-related disease
C) chronic illness
D) occupational illness
Q4) How can screening reduce unsafe acts in the workplace?
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Q5) How can accidents in the workplace be prevented? List and describe five ways.