Business Administration
Question Bank
Course Introduction
Business Administration is a multidisciplinary field that focuses on the planning, organization, direction, and control of business operations. This course introduces students to key concepts such as management principles, organizational behavior, marketing, finance, operations, and strategic decision-making. Through the study of business fundamentals, case studies, and real-world applications, students develop problem-solving and leadership skills essential for effective management in a variety of organizational settings. The course aims to provide a comprehensive understanding of how businesses operate, adapt to changes in the global market, and achieve growth while considering ethical and social responsibilities.
Recommended Textbook
Canadian Organizational Behaviour 10th Canadian Edition by Steven Mcshane
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15 Chapters
3025 Verified Questions
3025 Flashcards
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Chapter 1: Introduction to the Field of Organizational Behaviour
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165 Verified Questions
165 Flashcards
Source URL: https://quizplus.com/quiz/2934
Sample Questions
Q1) There is an increased interest by organizations about the importance of values in the workplace. Explain the difference between values, ethics and corporate social responsibilities.
Answer: Values are relatively stable, evaluative beliefs that guide our preferences for outcomes or courses of action in a variety of situations. Values help us to know what is right or wrong, or good or bad, in the world. Values are an important part of our self-concept and, as such, motivate ouractions.
Ethics refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad. We rely on our ethical values to determine "the right thingtodo."Ethicalbehaviourisdrivenbythemoralprinciplesweusetomakedecisions.
These moral principles represent fundamental values.
Corporate social responsibility consists of organizational activities intended to benefit society andtheenvironmentbeyondthefirm'simmediatefinancialinterestsorlegalobligations
Q2) The most efficient companies are not necessarily the most effective ones
A)True
B)False
Answer: True
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Chapter 2: Individual Behaviour
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213 Verified Questions
213 Flashcards
Source URL: https://quizplus.com/quiz/2935
Sample Questions
Q1) Motivation affects a person's ________ of voluntary behaviour.
A)size, shape, and weight
B)agreeableness, locus of control, and ethical sensitivity
C)direction, intensity, and persistence
D)antecedents, consequences, and reinforcers
E)aptitudes, abilities, and competencies
Answer: C
Q2) Values indirectly motivate behaviour by framing our perceptions of reality.
A)True
B)False
Answer: True
Q3) Sick leave policies affect the employee's motivation to attend work.
A)True
B)False
Answer: True
Q4) Motivation is an external force on the person that causes him or her to engage in specific behaviours.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Perceiving Ourselves and Others in Organizations
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212 Verified Questions
212 Flashcards
Source URL: https://quizplus.com/quiz/2936
Sample Questions
Q1) Employees can break out of their existing mental models by working with colleagues from diverse backgrounds that bring different mental models to the workplace.
A)True
B)False
Answer: True
Q2) There is a positive relationship between self-efficacy and self-evaluation.
A)True
B)False
Answer: True
Q3) Self-efficacy is a perception and a general trait related to self-concept.
A)True
B)False
Answer: True
Q4) Self-fulfilling prophecy occurs whenever supervisors accurately predict the future performance of recently hired employees.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Workplace Emotions
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260 Verified Questions
260 Flashcards
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Sample Questions
Q1) Which of these statements about emotional labour is FALSE?
A)Display rules are norms requiring employees to display certain emotions and withholding others.
B)Emotional labour increases with the extent to which employees must abide by emotional display rules.
C)Most jobs involving customer service require some degree of emotional labour.
D)In spite of the presence of emotional display rules, it is difficult to hide our true emotions.
E)Research indicates that emotional display rules and standards are very similar around the world.
Q2) Norms about displaying or hiding emotions
A)Vary considerably across cultures
B)Are very different in Canada and the United States
C)Are very similar in Canada and France
D)Are considered consistent across cultures
E)Are very similar in North America and Europe
Q3) Inflexible work schedules may cause stress for employees
A)True
B)False
Q4) How can cognitive dissonance be reduced?
Page 6
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Chapter 5: Foundations of Employee Motivation
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255 Verified Questions
255 Flashcards
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Sample Questions
Q1) One problem with behaviour modification programs is that some employees view the variable ratio schedule of reinforcement as a form of gambling, like a lottery.
A)True
B)False
Q2) ABC Corp. pays its employees a fixed salary in a paycheque received every Friday afternoon. This is an example of which reinforcement schedule?
A)Fixed ratio
B)Variable ratio
C)Continuous
D)Fixed interval
E)None; pay cheques do not reinforce any behaviour
Q3) David McClelland's research on need for achievement concluded that all needs are instinctive and fixed for life.
A)True
B)False
Q4) What are the A-B-Cs of behaviour modification?
Q5) Explain why behaviour modelling is often more effective than direct reinforcement for helping employees to learn new behaviours.
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Chapter 6: Applied Performance Practices
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196 Verified Questions
196 Flashcards
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Sample Questions
Q1) Empowerment flourishes in organizations that have a learning orientation culture
A)True
B)False
Q2) Gainsharing plans are used mainly to measure performance of medical staff
A)True
B)False
Q3) Task identity is the degree to which the job has a substantial impact on the organization and/or larger society.
A)True
B)False
Q4) Skill-based pay plans give an employee a higher pay rate for those days that he or she performs two or more jobs at the same time.
A)True
B)False
Q5) Compared with women, men give money a lower priority in their lives.
A)True
B)False
Q6) Discuss the benefits of job rotation in a manufacturing plant.
Q7) How might job specialization adversely affect employee attitudes and motivation?
Page 8
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Chapter 7: Decision Making and Creativity
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184 Verified Questions
184 Flashcards
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Sample Questions
Q1) Heuristic is a natural tendency to evaluate probabilities of events or objects by the degree to which they resemble other events or objects rather than on objective probability information.
A)Anchoring and adjustment
B)Representativeness
C)Insufficient
D)Resemblance
E)Informational
Q2) Escalation of commitment may be corrected by ensuring that those involved in choosing decision alternatives are also responsible for evaluating the implemented solution.
A)True
B)False
Q3) Ill-defined problems require a nonprogrammed decision process.
A)True
B)False
Q4) Bounded rationality adopts the main assumptions of the rational choice paradigm of decision making.
A)True
B)False
Page 9
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Chapter 8: Team Dynamics
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281 Verified Questions
281 Flashcards
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Sample Questions
Q1) Social identity theory partly explains why people join informal groups.
A)True
B)False
Q2) Which of these statements about teams is FALSE?
A)All groups are teams.
B)Team members influence each other, although some members are more influential than others.
C)Teams are held together by their interdependence and need for collaboration to fulfill goals.
D)All teams exist to fulfill some purpose.
E)Team members perceive themselves as a social entity within the organization.
Q3) A transactive memory system describes how task-relevant knowledge is distributed within a team and the collective awareness of who knows what.
A)True
B)False
Q4) Critical events, such as a colleague's serious injury, may alter team norms.
A)True
B)False
Q5) Describe the distinctive features of a typical self-directed team.
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Chapter 9: Communicating in Organizations
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175 Verified Questions
175 Flashcards
Source URL: https://quizplus.com/quiz/2942
Sample Questions
Q1) Metaphors and other types of ambiguous language are useful when
A)the sender wants to communicate to people experiencing information overload.
B)the message is sent through the grapevine rather than formal communication channels.
C)the issue or concept that the sender is trying to communicate is ill-defined or complex.
D)the sender wants to minimize the risk that the receiver would misinterpret the message sent.
E)Ambiguous language is useful under all of these conditions.
Q2) Which of the following is NOT a factor that influences the efficiency and effectiveness of encoding and decoding?
A)The parties' familiarity with the message topic.
B)The extent to which both parties have similar mental models.
C)Whether both parties have a similar "codebook."
D)The sender and receiver's motivation and ability to use the selected communication channel.
E)The gender of the sender or receiver.
Q3) Twitter and Facebook are two examples of social media.
A)True
B)False
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Chapter 10: Power and Influence in the Workplace
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186 Verified Questions
186 Flashcards
Source URL: https://quizplus.com/quiz/2943
Sample Questions
Q1) Employees who engage in social networking tend to
A)develop both their referent and legitimate power.
B)develop their referent power.
C)have a low level of Machiavellianism.
D)be less powerful in the long run.
E)develop their legitimate power.
Q2) One feature of influence is that it operates down the corporate hierarchy, but not up or across that hierarchy.
A)True
B)False
Q3) Flattering your boss and helping coworkers with their work
A)are two political tactics that are not influence strategies.
B)are two ingratiation activities.
C)are forms of silent authority and upward appeal, respectively.
D)are not forms of influence.
E)are two sources of power.
Q4) The inoculation effect causes listeners to generate counterarguments to the anticipated persuasion attempts.
A)True
B)False
Page 12
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Chapter 11: Conflict and Negotiation in the Workplace
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189 Verified Questions
189 Flashcards
Source URL: https://quizplus.com/quiz/2944
Sample Questions
Q1) Task conflict is more likely to escalate into relationship conflict among employees in highly cohesive teams.
A)True
B)False
Q2) Conflict management styles are defined in terms of their
A)animosity and tolerance.
B)differentiation and interdependence.
C)consequences for the organization.
D)assertiveness and cooperativeness.
E)arbitrariness and firmness.
Q3) Which conflict management style may be necessary when it is apparent that the other party will take advantage of information sharing and other cooperative strategies?
A)Forcing
B)Passive-aggressive
C)Avoiding
D)Compromising
E)Problem-solving
Q4) Briefly describe the five interpersonal conflict handling styles.
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Chapter 12: Leadership in Organizational Settings
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187 Verified Questions
187 Flashcards
Source URL: https://quizplus.com/quiz/184622
Sample Questions
Q1) NewTech Ltd. is searching for a new vice-president of marketing and wants to find someone with excellent leadership qualities. Along with evaluating each job candidate's past experience, NewTech intends to assess each candidate's personal attributes. Identify four personal leadership attributes that NewTech should be examining in each candidate.
Q2) Servant leadership is most closely associated with A)the competency perspective of leadership.
B)path-goal leadership.
C)the implicit leadership perspective.
D)transformational leadership.
E)the people-oriented leadership style.
Q3) Managerial leadership is more macro-focused, whereas transformational leadership is more micro-focused.
A)True
B)False
Q4) Self-concept, integrity, knowledge of the business, and emotional intelligence are important leadership competencies.
A)True
B)False
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Chapter 13: Designing Organizational Structures
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177 Verified Questions
177 Flashcards
Source URL: https://quizplus.com/quiz/184623
Sample Questions
Q1) Organic structures are better than mechanistic structures for A)munificent environments.
B)stable environments.
C)hostile environments.
D)Organic structures are better than mechanistic structures for all of these environments.
E)Organic structures are better than mechanistic structures for none of these environments.
Q2) Which of these statements about team-based organizational structures is FALSE?
A)Team-based structures make extensive use of formal hierarchy as a coordinating mechanism.
B)Team-based structures have very little formalization.
C)Team-based structures are usually more responsive and flexible than functional structures.
D)Team-based structures are usually found within larger divisionalized structures.
E)Team-based structures improve communication and cooperation across skills and areas of expertise.
Q3) What type of departmentalization should a large multinational organization adopt?
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15
Chapter 14: Organizational Culture
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184 Verified Questions
184 Flashcards
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Sample Questions
Q1) Which strategy for merging two distinct cultures tends to create high levels of confusion, conflict, resentment, and stress?
A)Deculturation
B)Separation
C)Integration
D)Assimilation
E)None of these strategies have this effect.
Q2) What tends to happen when an organization's culture is misaligned with its external environment?
A)The organization has more difficulty anticipating and responding to stakeholder needs.
B)The corporate culture gets stronger.
C)The organization's subcultures weaken.
D)The organization is unable to develop subcultures.
E)All of these occur.
Q3) Many organizations like to think that they integrate organizational cultures when merging or acquiring other companies. What does this mean and under what conditions is this strategy most likely to succeed?
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Chapter 15: Organizational Change
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) Employee resistance to change most often takes the form of overt work behaviours.
A)True
B)False
Q2) Refreezing requires the establishment of organizational systems that are compatible with the desired changes.
A)True
B)False
Q3) Comment on the accuracy of the following statement and explain your answer. "Rewards, information technology, and other organizational systems can both assist and impede orga change."
Q4) Resistance is a form of voice.
A)True
B)False
Q5) Appreciative inquiry is deeply grounded in the emerging philosophy of positive organizational behaviour.
A)True
B)False
Q6) Outline the organizational change process based on the action research approach.
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