Business Administration
Question Bank
Course Introduction
Business Administration encompasses the principles and practices involved in managing and operating organizations efficiently and effectively. This course introduces students to fundamental business concepts, including organizational structure, management functions, human resources, marketing, finance, and operations. Students will explore decision-making processes, strategic planning, leadership skills, and ethical considerations within diverse business environments. Through real-world case studies and interactive projects, learners gain the foundational knowledge and analytical tools necessary to understand business operations and succeed in various administrative roles.
Recommended Textbook
Future of Business 5th Canadian Edition by Norm Althouse
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18 Chapters
2559 Verified Questions
2559 Flashcards
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Chapter 1: Political Environment
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Describe some of the areas that the federal government has authority over.
Answer: Money and banking, trade regulation, external relations, defence, criminal law, employment insurance, copyrights and transportation.
Q2) Why was the Competition Act established?
Answer: To protect consumers from things like conspiracies, monopolies, and mergers.
Q3) Which of the following does the provincial government have authority over?
A) roads
B) education
C) trade regulation
D) employment insurance
Answer: B
Q4) The recording industry's legal action against individuals who download music without paying involves the infringement of a copyright.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Economic Environment
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160 Verified Questions
160 Flashcards
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Sample Questions
Q1) When an analyst is evaluating the construction industry in terms of interest rates, employment cycles, and the rate of new home building nationwide, he is looking at microeconomics.
A)True
B)False
Answer: False
Q2) Which of the following statements best describes how equilibrium varies?
A) At prices below equilibrium, demand exceeds supply.
B) Government intervention is usually needed to achieve market equilibrium.
C) At prices above equilibrium, suppliers produce less than consumers are willing to buy.
D) A surplus of product pushes prices above equilibrium.
Answer: A
Q3) If a government spends $2.7 billion on government programs, and receives revenues of $2.3 billion, what does the country have?
A) a low GDP
B) a budget deficit
C) a high CPI
D) an expansionary policy
Answer: B
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Page 4
Chapter 3: Social Environment
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142 Verified Questions
142 Flashcards
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Sample Questions
Q1) What is the first step in learning to make good ethical decisions?
Answer: learning to recognize unethical activities
Q2) Half the residents of Toronto and Montreal may be members of visible minorities by 2017.
A)True
B)False
Answer: False
Q3) Producing a product using existing standards as a guideline, even though new information suggests those standards may be unsafe or in need of change for safety reasons, is irresponsible and illegal.
A)True
B)False
Answer: False
Q4) Which stage of ethical development is most likely to be seen in mature adults?
A) ego-centred
B) postconventional
C) conventional
D) preconventional
Answer: B
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Chapter 4: Technological Environment
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) What is hardware or software designed to prevent unauthorized access to or from a private network?
A) brickwall
B) cyberwall
C) firewall
D) encrypted wall
Q2) According to your text, what are two of the three IT trends that are having the greatest impact on the IT environment?
A) privacy issues and on-demand computing
B) social media and online retailing
C) digital forensics and privacy issues
D) grid computing and on-demand computing
Q3) Technology offers many advantages, whether to perform mundane functions or to spur innovation.
A)True
B)False
Q4) What are the responsibilities of a CIO?
Q5) Technology transfer is typically protected by trademarks.
A)True
B)False
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Chapter 5: International Environment
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148 Verified Questions
148 Flashcards
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Sample Questions
Q1) When a country can produce and sell a product at a lower cost than any other country or when it is the only country that can provide a product, this is referred to as which of the following?
A) relative advantage
B) partial advantage
C) absolute advantage
D) comparative advantage
Q2) Which of the following is described by the fact that Algeria includes 3,973 km of railroads, 104,000 km of roads, and 54 paved airports?
A) infrastructure
B) natural advantage
C) ethnocentrism
D) cultural environment
Q3) What is the most fundamental reason for the growth in world trade?
Q4) Companies can use several methods to participate in the global marketplace. To which of the methods is franchising most closely related?
Q5) What three countries were the initial signers of the North American Free Trade Agreement?
Q6) What term has the opposite meaning from "protectionism"?
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Chapter 6: Entrepreneurship and Small Business
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) Many classic entrepreneurs who start small and plan to keep their business small are described as which of the following?
A) intrapreneurs
B) multipreneurs
C) micropreneurs
D) interpreneurs
Q2) Which of the following best describes the activity of an entrepreneur?
A) financing the business
B) locating the business
C) managing the business
D) owning and operating the business
Q3) According to the text, which of the following is a characteristic of the entrepreneurial personality?
A) ambivalent
B) inclusive
C) talkative
D) visionary
Q4) What is the most common reason that an individual leaves a secure job to start his or her own company?
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Chapter 7: Understanding the Business
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) When a company makes use of SWOT analysis, what is one of its objectives?
A) identify the best employees to fill each position within the organization
B) set specific short-term performance standards for each department
C) evaluate the desirability of issuing stocks or bonds in the current financial climate
D) identify the things it does well as an organization and the things it needs to improve
Q2) Customers who visit any Good As New Appliance Repair Centre see a framed statement prominently displayed near the front door. The plaque describes the company's fundamental purposes. In part, it states that "All Good As New Centres operate under the belief that every customer deserves good quality parts, fast and dependable service, and a fair price." The words on this plaque probably reflect which of the following of Good As New?
A) strategic plan
B) mission statement
C) corporate agenda
D) corporate charter
Q3) What is a pro forma statement? Describe the two major types of pro forma statements, and explain the role they play in financial planning.
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Page 9
Chapter 8: Forms of Business Ownership
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130 Flashcards
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Sample Questions
Q1) A private corporation sells only half of its shares on the stock exchange.
A)True
B)False
Q2) Which of the following is a good way to find out about a potential franchisor?
A) read books
B) shop or eat at the franchise
C) go to the franchisor's website
D) interview current franchisees
Q3) Which of the following is an advantage of sole proprietor ownership?
A) direct control of the business
B) keeping 50 percent of the profits
C) limited liability
D) better terms from suppliers
Q4) Restricted operating freedom in franchising means that the franchisee must conform to which of the following?
A) obtaining permission before changing the product
B) hiring employees from select groups
C) operating in a specific, defined territory
D) advertising only online
Q5) How is the board of directors for a corporation created?
Page 10
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Chapter 9: Management and Leadership in Todays Organizations
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) Managers must perform interpersonal, informational, and decisional roles.
A)True
B)False
Q2) Consensual leaders talk with subordinates before making a decision but retain the final decision-making authority.
A)True
B)False
Q3) Which of the following represents an organization's general purpose or reason for existence?
A) tactic
B) concept
C) mission
D) corporate culture
Q4) What is one of the five key types of power?
A) connection power
B) financial power
C) referent power
D) influential power
Page 11
Q5) What is the first step in the control process?
Q6) What are global management skills?
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Chapter 10: Designing Organizational Structures
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Sample Questions
Q1) What is the purpose of reengineering?
A) to adopt a product management approach to doing business
B) to identify and establish international markets
C) to implement the latest technology in all functional divisions of the business
D) to identify and abandon the outdated rules and fundamental assumptions that guide current business operations
Q2) Which of the following is a key attribute of the virtual corporation?
A) Vertical integration is easy with this form of organization.
B) The structure expands the traditional boundaries of an organization.
C) The virtual corporation does not create trust among its members.
D) Virtual corporations are more formal than traditional partnerships.
Q3) At your neighbourhood Wendy's, some employees take and fill orders, others prepare food, a few clean and maintain equipment, and some supervise. What is this process of dividing work into separate jobs and assigning tasks to workers?
A) task division
B) functional design
C) group division
D) division of labour
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13
Chapter 11: Motivating Employees
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127 Flashcards
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Sample Questions
Q1) Which theory states that employees are motivated by their chances for reward if they behave in a certain manner?
A) expectancy theory
B) estimation theory
C) equity theory
D) psychological theory
Q2) What does the Theory Z style of management emphasize?
A) long-term employment
B) extensive specialization
C) fast career development
D) very formal control over employees
Q3) Commissions, bonuses, and retainer fees are all forms of variable pay.
A)True
B)False
Q4) Telecommuting is an arrangement in which employees work at home and are linked to the office by phone, fax, and computer.
A)True
B)False
Q5) List the five levels of needs on Maslow's hierarchy of needs.
Q6) What are gain-sharing plans?
Page 14
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Chapter 12: Managing Human Resources and Labour Relations
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) What is a comparison of actual performance with expected performance to assess an employee's contributions to the organization?
A) 360 appraisal
B) evaluative appraisal
C) contributive appraisal
D) performance appraisal
Q2) When companies such as Sony offer rebates in their advertising, customer' requests for the rebates are processed by another company hired by Sony for this purpose. What is the term for this practice of hiring outside help?
Q3) The skills, knowledge, and abilities a person must have to fill a job are spelled out in a job specification.
A)True
B)False
Q4) Which of the following is the creation of a strategy for meeting future human resource needs?
A) human resource controlling
B) human resource functioning
C) human resource planning
D) human resource coordinating
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Chapter 13: Marketing
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159 Verified Questions
159 Flashcards
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Sample Questions
Q1) Which of the following is the ratio of benefits to the sacrifice necessary to obtain those benefits?
A) relationship marketing
B) customer value
C) customer satisfaction
D) cognitive dissonance
Q2) Perception is the process by which we select, organize, and interpret stimuli into a meaningful and coherent picture.
A)True
B)False
Q3) Market behaviour is a term used to describe the actions people take in buying and using goods and services.
A)True
B)False
Q4) Marketing strategy typically starts with which of the four Ps?
A) price
B) place
C) promotion
D) product
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Chapter 14: Creating Marketing Strategies
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183 Verified Questions
183 Flashcards
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Sample Questions
Q1) When an entire organization is coordinated in the process of planning, purchasing, allocation, replenishment, promotion, and other aspects with more of a customer focus this is called a strategic channel alliance.
A)True
B)False
Q2) What is the term when the production of goods is not scheduled until an order is placed by the customer specifying their exact specifications?
A) personal adaptation
B) demand driven
C) mass customization
D) custom design
Q3) Which of the following is the combination of advertising, personal selling, sales promotion, and public relations used to promote a product?
A) the product strategy
B) the promotional mix
C) the marketing mix
D) the distribution strategy
Q4) What is a product?
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Chapter 15: Achieving World-class Operations Management
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) Which of the following is the management of the production conversion process for both goods and services?
A) total quality control
B) operations management
C) manufacturing
D) specialization
Q2) A job shop uses an intermittent production process.
A)True
B)False
Q3) What are the two basic processes for converting inputs into outputs?
Q4) What percentage of a manufacturer's total costs can the costs of shipping raw materials and finished goods be?
A) as much as 15%
B) as much as 25%
C) as much as 35%
D) as much as 45%
Q5) Operations management refers to the role that computers play in the production process.
A)True
B)False
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Chapter 16: Accounting for Financial Success
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) Trademarks, franchises, patents, and copyrights are carried on the company's books as which of the following?
A) intangible assets
B) owners' equity
C) tangible assets
D) long-term assets
Q2) Which of the following are debts that are to be paid within 12 months?
A) current assets
B) fixed assets
C) current liabilities
D) fixed liabilities
Q3) Net profit is the amount a company earns after paying to produce or buy its products but before deducting operating expenses.
A)True
B)False
Q4) Financial accounting focuses on preparing external financial reports that are used by outsiders to assess the financial strength of a business.
A)True
B)False
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Chapter 17: Understanding Money and the Canadian Financial System
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) What is the commonly assigned principal for all corporate bonds?
Q2) To stimulate the economy, the Bank of Canada can do which of the following?
A) lower the reserve requirement
B) raise the prime rate
C) sell government bonds on the open market
D) buy government securities
Q3) A brokerage company is an example of a depository financial institution.
A)True
B)False
Q4) Dayton Manufacturing Company recently issued a bond to finance a new manufacturing plant in Brampton, Ontario. The land on which the plant will be built has been pledged as collateral. Which bonds has the company issued?
A) indenture bonds
B) mortgage bonds
C) debenture bonds
D) revenue bonds
Q5) Money is anything that is acceptable as payment for goods and services.
A)True
B)False
Page 20
Q6) What is another name for a stockbroker?
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Page 21
Chapter 18: Finance
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Sample Questions
Q1) Which of the following statements best describes preferred shares?
A) Preferred shareholders are paid before other debt holders in the event of company dissolution.
B) The dividends for preferred shares are a variable amount.
C) Preferred shares are less costly than debt financing.
D) Preferred shareholders have to be paid annually.
Q2) Capital budgeting is best described by which of the following?
A) It analyzes production costs.
B) It helps select new products.
C) It selects asset proposals for maximum profitability.
D) It combines all budgets into a master budget.
Q3) As the Toronto-based Four Seasons hotel chain remodels an existing hotel in Mumbai to bring it to the five-star hotel's exacting standards, it is building a magnificent revolving restaurant overlooking the Arabian Sea. The restaurant structure is an example of which of the following?
A) material cost
B) account receivable
C) operating cost
D) capital expenditure
Q4) What is another name for short-term forecasts?
Page 22
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