Business Administration
Question Bank
Course Introduction
Business Administration is an interdisciplinary field that focuses on the organization, management, and operation of businesses and other enterprises. This course introduces students to key concepts such as leadership, strategic planning, financial management, marketing, human resources, and organizational behavior. Through case studies and practical applications, students develop critical thinking and decision-making skills essential for effective business management. Emphasis is placed on ethical considerations, global perspectives, and the use of technology in modern business practices, preparing students for diverse career paths in corporate, nonprofit, and entrepreneurial settings.
Recommended Textbook
Contemporary Management 7th Edition by Gareth Jones
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18 Chapters
1977 Verified Questions
1977 Flashcards
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Page 2
Chapter 1: Managers and Managing
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Michael Dell,CEO of Dell Computer formed a low-cost strategy.A low-cost strategy is a way of obtaining customers by making decisions that allow an organization to produce goods or services more cheaply than its competitors so it can charge lower prices than the competition.This strategy is the outcome of the organizing task of management.
A)True
B)False
Answer: False
Q2) All of the following are essential managerial functions EXCEPT:
A)leading
B)controlling
C)demonstrating
D)planning
E)organizing
Answer: C
Q3) Understanding management is an important path toward obtaining a job that pays well and provides an interesting and satisfying career.
A)True
B)False
Answer: True
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Chapter 2: The Evolution of Management Thought
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) The collection of forces that exist beyond the organization's physical boundaries but which affect the manager's ability to obtain and to use resources is known as:
A)The organizational environment
B)The administrative environment
C)The Hawthorne effect
D)The informal organization
E)The open system
Answer: A
Q2) An organization that has a comprehensive long range plan that guides the direction of every department within the organization is following Fayol's principle of:
A)Order
B)Line of authority
C)Unity of command
D)Unity of direction
E)Centralization
Answer: D
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4
Chapter 3: Values,attitudes,emotions,and Culture: The Manager As a Person
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Sara is a youth case worker for the Department of Social Services.Though the pay is modest,Sara is truly satisfied with her position because she wants to make a difference in children's lives.Sara is expressing which terminal value?
A)Sense of accomplishment
B)A world of beauty
C)Exciting life
D)Comfortable life
E)Family security
Answer: A
Q2) Terminal values of managers play a role in determining organizational culture,but instrumental values have little to no effect on organizational culture.
A)True
B)False
Answer: False
Q3) Rites of integration make employees feel connected to each other.
A)True
B)False
Answer: True
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Chapter 4: Ethics and Social Responsibility
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) Customers are often regarded as the most important stakeholder group.
A)True
B)False
Q2) Though laws often change,ethical principles remain constant and do not change over time.
A)True
B)False
Q3) Which of the following would NOT be a reason why the City of St.Louis would be considered a stakeholder with the St.Louis Cardinal organization?
A)The city provides utilities
B)The organization contributes to the economy of the city
C)The community provides homes for the players/workers
D)The city provides tax revenue to the organization
E)The city provides the necessary infrastructure that aids in operation
Q4) Describe the four rules of ethics and discuss their managerial implications.
Q5) Trust,the esteem or high repute that people or organizations gain when they behave ethically,is an important asset.
A)True
B)False
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Chapter 5: Managing Diverse Employees in a Multicultural Environment
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) Increasingly,organizations are insisting that their suppliers demonstrate diversity in their own workforces.
A)True
B)False
Q2) Following the distributive justice principle means that all members of an organization receive identical or similar outcomes.
A)True
B)False
Q3) Stereotypes are usually based on a visible characteristic such as a person's age,gender,or race.
A)True
B)False
Q4) Federal law prohibits discrimination based on sexual orientation.
A)True
B)False
Q5) When a manager tells a lewd joke to another manager,this is an example of quid pro quo sexual harassment.
A)True
B)False
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Chapter 6: Managing in the Global Environment
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122 Verified Questions
122 Flashcards
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Sample Questions
Q1) An organization's competitors are those organizations that try to sell their goods to the same customers to whom the organization is trying to sell its goods.
A)True
B)False
Q2) What is the traditional system of relationships established between people and groups in a society?
A)Sociocultural forces
B)Social structure
C)The national culture
D)The task environment
E)The general environment
Q3) What is meant by the free-trade doctrine? Give a business example of how the production of two products would develop over time if this doctrine were correct.
Q4) A society's values are merely abstract concepts.
A)True
B)False
Q5) What is the "global environment"? Why is it important for managers to understand this concept?
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Chapter 7: Decision Making,learning,creativity,and Entrepreneurship
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113 Verified Questions
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Sample Questions
Q1) One reason for bad decisions is that managers often fail to specify the criteria that are important in reaching a decision.
A)True
B)False
Q2) Mistakes in decision-making that some managers make over and over again without
Learning from their mistakes are known as:
A)Dialectical errors
B)Devil's errors
C)Intuition
D)Groupthink
E)Systematic errors
Q3) WashUrCar,which operates five car washes,is attempting to decide whether or not it should purchase a new type of drying equipment.This represents which type of decision for the organization?
A)Programmed
B)Intuition
C)Optimizing
D)Nonprogrammed
E)Satisficing
Page 9
Q4) Discuss the premise of the classical model of decision-making.
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Chapter 8: The Manager As a Planner and Strategist
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Sample Questions
Q1) A policy is a formal,written guide to action.
A)True
B)False
Q2) The first step in defining an organization's mission is to define its business.
A)True
B)False
Q3) A written set of instructions which describes the series of actions that a manager should take in a specific situation is known as:
A)A policy
B)A standard operating procedure
C)A heuristic
D)A standing plan
E)A scenario
Q4) GE Financial Services is an example of which level of management operations for General Electric Company?
A)Functional
B)Corporate
C)Divisional
D)Departmental
E)Top
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Chapter 9: Value-Chain Management: Functional
Strategies for Competitive Advantage
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) Google prospers because of its founders' ability to create a culture that:
A)Encourages staffers to be innovative
B)Encourages autonomy
C)Supports autocratic leadership
D)Supports total quality management
E)Discourages conflict of interest
Q2) Innovation means producing goods and services that have attributes-such as design,styling,performance,and reliability-that customers perceive as being superior to those found in competing products.
A)True
B)False
Q3) The fewer the inputs required to produce a given output,the lower is the efficiency and the higher the cost of outputs.
A)True
B)False
Q4) List the ten steps necessary make a TQM control system work.
Q5) Southwest's low-cost operating system focuses value chain management.
A)True
B)False
Q6) Discuss the stages of the stage-gate development funnel. Page 11
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Chapter 10: Managing Organizational Structure and Culture
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105 Flashcards
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Sample Questions
Q1) Discuss the advantages and disadvantages of grouping functions into "divisions" that focus their efforts on the production and marketing of specific product lines.
Q2) When managers organize divisions according to the type of customer they focus on,they adopt a:
A)Product structure
B)Geographic structure
C)Market structure
D)Functional structure
E)Divisional structure
Q3) ______ authority allows an organization and its employees to behave in a ______ way even as the organization grows and becomes ______.
A)Decentralizing;flexible;flatter
B)Decentralizing;rigid;flatter
C)Centralizing;rigid;flatter
D)Centralizing;flexible;taller
E)Decentralizing;flexible;taller
Q4) Discuss why different strategies often call for the use of different organizational structures and cultures.
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13
Chapter 11: Organizational Control and Change
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106 Flashcards
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Sample Questions
Q1) A change that is gradual,in which managers at all levels work together to develop a detailed plan for change,is called a __________ change.
A)top-down
B)management-directed
C)bottom-up
D)revolutionary
E)restructuring
Q2) When an organization and its members perform ______ activities,it is ______ challenging for managers to measure outputs or behavior.
A)nonroutine,more
B)nonroutine,less
C)routine,more
D)programmed,more
E)nonprogrammed,less
Q3) Days sales outstanding is profit ratio that reveals how efficiently managers are collecting revenue from customers to pay expenses.
A)True
B)False
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14
Chapter 12: Human Resource Management
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) Differentiate between training and development.Provide two examples of each.
Q2) Development activities tend to take place at the lower levels of management of the organization,while training activities tend to take place at the higher levels of the organization.
A)True
B)False
Q3) Discuss how performance appraisal and feedback contribute to the effective management of human resources within an organization.
Q4) A manager interviews a series of job applicants and asks each applicant whatever he feels like asking without trying to ask all of the applicants the same questions.This is known as:
A)A structured interview
B)A realistic job preview
C)An unstructured interview
D)A situational interview
E)Training
Q5) Discuss the reasons why managers outsource and then evaluate disadvantages of outsourcing for the organization.
Q6) Discuss the relationship between pay levels and organizational strategy.
Page 15
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Chapter 13: Motivation and Performance
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) Explain what is meant by a "merit pay plan" and discuss its possible advantages
Q2) Managers who use positive reinforcement can get into trouble if they are not careful to identify the right behaviors to reinforce.
A)True
B)False
Q3) Lacy,an employee at Nationwide Cellular,perceives that her outcome/input ratio is higher than that of his coworker Julia.This is known as:
A)Overpayment inequity
B)Underpayment inequity
C)The valence effect
D)Positive reinforcement
E)Extinction
Q4) An employee's perception of the extent to which his performance at a given level will result in outcomes he desires is known as:
A)Instrumentality
B)Inequity
C)Valence
D)Expectancy
E)Punishment
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Chapter 14: Leadership
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Leadership is the process by which a person exerts influence over other people and inspires,motivates,and directs their activities to help achieve group or organizational goals.
A)True
B)False
Q2) The ability of a manager to give or to withhold rewards to subordinates is known as:
A)Reward power
B)Legitimate power
C)Expert power
D)Referent power
E)Coercive power
Q3) According to Fiedler,the extent to which the work of subordinates is clear so that they know what to do and how to do it is known as:
A)Consideration structure
B)Task structure
C)Empowerment structure
D)Leader-member relations
E)Position power
Q4) Discuss the guidelines of the path-goal theory.
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Chapter 15: Effective Groups and Teams
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Subordinates who report to the same supervisor compose a(n):
A)R&D team
B)Informal group
C)Command group
D)Interest group
E)Family group
Q2) All of the following are disadvantages associated with large teams EXCEPT:
A)Communication problems
B)Lower levels of motivation
C)Lower levels of commitment
D)Fewer resources
E)More difficulty in sharing information
Q3) Discuss the steps that managers can take to make self-managed work teams more effective so that the organization can gain a competitive advantage.
Q4) When group members are reciprocally interdependent,managers are advised to create large groups.
A)True
B)False
Q5) Differentiate between friendship and interest group.Provide an example of each.
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Chapter 16: Promoting Effective Communication
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) Face-to-face communication is the medium that is highest in information richness.
A)True
B)False
Q2) The medium that is highest in information richness is:
A)E-mail
B)Teleconferencing
C)Face-to-face communication
D)Videoconferencing
E)Voice mail
Q3) Trevor sent Scott a text message to remind him of the meeting.The cell phone was the medium.
A)True
B)False
Q4) Define verbal and nonverbal communication and discuss how nonverbal communication reinforces verbal communication.
Q5) Managers tend to have more control over nonverbal communication than they do over verbal communication.
A)True
B)False
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Chapter 17: Managing Conflict,politics,and Negotiation
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111 Flashcards
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Sample Questions
Q1) A female manager feels that a certain group of male managers band together against her whenever one of them disagrees with what she is proposing.A conflict management strategy that could be used successfully would be:
A)Organizational politics
B)Increasing diversity awareness
C)Bottom-up change
D)Benchmarking
E)Changing organizational structure
Q2) Bob and Tom both work in the public relations department.However,they are at discord regarding the dissemination of the company's position on environmental waste.This is an example of:
A)Interorganizational conflict
B)Top-down conflict
C)Interpersonal conflict
D)Intragroup conflict
E)Intergroup conflict
Q3) Discuss the various political strategies and provide examples of each.
Q4) Define organizational conflict.How can conflict benefit the organization?
Q5) Define organizational politics and political strategies.Why are they important?
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Chapter 18: Using Advanced Information Technology to Increase Performance
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) A decision support system provides computer-built models that help managers make better nonprogrammed decisions.
A)True
B)False
Q2) Jonesburg State Bank uses a computer system to track the on-time performance of its various branches.The bank is using a(n):
A)Transaction-processing system
B)Operations information system
C)Expert system
D)Artificial intelligence system
E)Group decision support system
Q3) Accuracy and reliability determine the:
A)Quality
B)Timeliness
C)Relevance
D)Completeness
E)Availability
Q4) Discuss the three primary reasons that managers need information.
Q6) Define E-commerce and differentiate between B2B and B2C. Page 21
Q5) Discuss the effects of the rapid IT development on organizations.
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Page 22