Business Administration
Question Bank
Course Introduction
Business Administration is a comprehensive course designed to introduce students to the fundamental principles and practices of managing and leading organizations. The course covers core topics such as organizational structure, strategic planning, human resource management, marketing, finance, and operations. Students will explore decision-making processes, effective leadership skills, and the impact of globalization and technology on modern business environments. Through case studies, group projects, and real-world applications, participants will develop analytical, communication, and problem-solving skills necessary for success in a wide range of business settings. This course provides a solid foundation for those seeking careers in management or looking to enhance their understanding of business dynamics.
Recommended Textbook
Fundamentals of Management 8th Edition by Ricky Griffin
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1628 Verified Questions
1628 Flashcards
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Chapter 1: Understanding the Managers Job
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/21693
Sample Questions
Q1) In the Hawthorne Studies, workers who overproduced were branded as _____.
A) operators
B) squealers
C) rate busters
D) chiselers
E) producers
Answer: C
Q2) Two employees in an organization commit the same offense, and the manager realizes that she will have to take a different approach to correcting the behavior of each employee. In this scenario, the manager understands the concept of the _____ perspective.
Answer: contingency
The contingency perspective suggests that appropriate managerial behavior in a given situation depends on, or is contingent on, unique elements in a given situation.
Q3) _____ focuses on the development of mathematical models to study management behavior.
Answer: Management Science
Management science is a quantitative management perspective that focuses specifically on the development of mathematical models.
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Page 3
Chapter 2: The Environment of Organizations and Managers
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) Which of the following is an agreement among the United States, Canada, and Mexico to promote trade with one another?
A) North American Free Trade Agreement
B) North Atlantic Treaty Organization
C) General Agreement on Tariffs and Trade
D) Transatlantic Free Trade Agreement
E) World Trade Organization
Answer: A
Q2) _____ are light assembly plants built in Northern Mexico close to the U.S. border.
A) Industrial estates
B) Company towns
C) Hawthorne mills
D) Maquiladoras
E) Armories
Answer: D
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Page 4
Chapter 3: Planning and Strategic Management
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) Which of the following is most closely associated with an overall cost leadership strategy?
A) Manufacturing highly-customized products
B) Manufacturing products in bulk
C) Providing highly efficient customer service that is better than any other competitor
D) Selling products at high prices
E) Using expensive raw materials
Answer: B
Q2) During the maturity stage of the product life cycle,:
A) most companies start hiring more employees.
B) managers need to focus their efforts on "getting product the out the door" without sacrificing quality.
C) the sales volume is the highest.
D) more competitors enter the industry.
E) the overall demand growth for a product begins to slow down.
Answer: E
Q3) A(n) _____ is a comprehensive plan for accomplishing an organization's goals.
Answer: strategy
A strategy is a comprehensive plan for accomplishing an organization's goals.
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Page 5
Chapter 4: Managing Decision Making
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) The nominal group decision-making technique:
A) involves maximum interaction among group members.
B) is used to generate creative and innovative ideas.
C) is a technique in which members are not brought together in a face-to-face setting.
D) always results in groupthink.
E) is a technique in which the manager lacks the authority to reject an alternative.
Q2) _____ was one of the first experts to develop the administrative model of decision making.
A) Elton Mayo
B) George Bennett
C) Martin Johnson
D) Jack Welch
E) Herbert Simon
Q3) In evaluating a decision alternative, the decision maker should apply three criteria. Describe the three criteria that an ideal alternative should satisfy.
Q4) A _____ is a form of group decision making in which a group arrives at a consensus of expert opinion.
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Chapter 5: Entrepreneurship and New Venture Management
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) A business plan is most likely to contain:
A) self-dealing strategies.
B) trade restraint strategies.
C) anti-competitive strategies.
D) divesting strategies.
E) production strategies.
Q2) The most important element of a business plan's financial plan is the cash budget, which shows:
A) how many units must be sold to recover start-up costs.
B) the tangible assets owned by the firm.
C) how much money is needed to start the business and keep it operating.
D) the salary which the entrepreneur will earn.
E) how many business units should be opened and the annual tax payment to be made.
Q3) Which of the following statements is true about wholesalers?
A) They sell products to the general public.
B) They need fewer employers than manufacturers or retailers.
C) They have more customers than service businesses.
D) They buy raw materials and process them into products.
E) They require higher investment costs than manufacturers.
Page 7
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Chapter 6: Organization Structure and Design
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108 Flashcards
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Sample Questions
Q1) In organizations using _____, the product is manufactured in assembly-line fashion by combining component parts into another part or finished product.
A) job rotation technology
B) large-batch technology
C) unit technology
D) continuous-process technology
E) small-batch technology
Q2) When compared to flat organizations, tall organizations:
A) foster fewer communication problems.
B) foster more employee productivity.
C) are more expensive.
D) place excessive responsibilities on managers.
E) are less bureaucratic.
Q3) _____ is power that has been legitimized by the organization.
A) Entropy
B) Process gain
C) Synergy
D) Authority
E) Process loss
Q4) Describe the job characteristics approach to job design.
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Chapter 7: Organization Change and Innovation
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Sample Questions
Q1) _____ is the managed effort of an organization to develop new products or services or new uses for existing products or services
A) Divestiture
B) Innovation
C) Reverse engineering
D) Job deskilling
E) Contingency management
Q2) A(n) _____ is usually a middle manager who learns about a new project and becomes committed to it. He helps overcome organizational resistance to change and convinces others to take the innovation seriously.
A) product champion
B) inventor
C) sponsor
D) venture capitalist
E) transformational leader
Q3) Define the term "organization development," and briefly describe the basic assumptions on which OD efforts are based.
Q4) The technique generally thought to be most effective in dealing with resistance to change is _____.
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Chapter 8: Managing Human Resources in Organizations
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106 Flashcards
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Sample Questions
Q1) Executives who retire and then work as consultants are part of the _____ workforce.
A) temporary
B) emergent
C) task-oriented
D) job-specific
E) union
Q2) Establishes minimum wage
A)Employee Retirement Income Security Act of 1974 (ERISA) Equal Pay Act of 1963
B)Fair Labor Standards Act
C)Labor-Management Relations Act (Taft-Harley)
D)National Labor Relations Act (Wagner)
E)Equal Pay Act of 1963
Q3) The _____ lists the skills, abilities, and other credentials needed to do a job.
A) article of incorporation
B) replacement chart
C) job description
D) job specification
E) statement of qualification
Q4) _____ is the process of dealing with employees who are represented by a union.
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Chapter 9: Basic Elements of Individual Behavior in Organizations
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106 Verified Questions
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Sample Questions
Q1) When an individual does not show up for work it is called _____.
Q2) Differentiate between Type A and Type B personalities.
Q3) Claudia is trying to develop a communications plan for a new plant opening. She puts in many hours of overtime and eventually gives up and goes home without finishing the project. She is most likely in the _____ stage of the General Adaptation Syndrome (GAS).
A) resistance
B) alarm
C) exhaustion
D) preparation
E) verification
Q4) Christine admires her friend Paul's extraverted nature. She knows that he is always ready to meet with her and other colleagues to share ideas. Christine's knowledge about Paul portrays the _____ component of her attitude.
A) affective
B) stereotypical
C) affirmative
D) cognitive
E) dissonance
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Chapter 10: Managing Employee Motivation and Performance
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Sample Questions
Q1) According to the motivation framework, the motivation process begins with a(n)
Q2) Every alternate day, quality control inspectors at McHeinz Inc. randomly select items from an assembly line for inspection, and compliment the workers for every product that meets their expectations on quality. However, they vary the number of items they inspect each time.This motivates the employees to put in more effort to ensure that all the items are of the required quality. What reinforcement schedule are the quality control inspectors using?
A) Variable-interval
B) Variable-fixed
C) Fixed-ratio
D) Fixed-interval
E) Variable-ratio
Q3) According to Maslow, an individual is motivated first and foremost to satisfy _____ needs.
A) security
B) self-actualization
C) physiological
D) esteem
E) belongingness
Page 12
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Chapter 11: Leadership and Influence Processes
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) Marina is friendly with her subordinates, and there is a great deal of mutual respect and confidence. According to LPC theory, Marina's situation possesses good _____.
Q2) Which of the following leadership models is a direct extension of the expectancy theory of motivation?
A) Vroom's decision tree approach
B) Fiedler's contingency
C) Vertical-dyad linkage
D) Path-goal
E) Substitutes for leadership
Q3) Christine is in charge of managing the marketing team at her office. To be an efficient leader, she should:
A) affect the behavior of others only through coercion.
B) use her power only in ways that are ethical.
C) defy all forms of authority.
D) engage in freeriding.
E) encourage instances of groupthink.
Q4) What is the significance of strategic, cross-cultural, and ethical leadership in contemporary business?
Q5) Impression management and inducement are forms of _____ behavior.
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Chapter 12: Communication in Organizations
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Sample Questions
Q1) The EPA is considering two different sticker designs for auto fuel economy. One design included a letter grade A+ to D, but a few members argued that the letter grade fell short because it is imbued with memories people have of school. Some others argued that it was simple and easy to understand. The result was that neither of the parties tried to understand what the other was saying. This scenario best exemplifies the organizational barrier of:
A) semantics.
B) information overload.
C) status difference.
D) different perceptions.
E) conflicting signals.
Q2) Which of the following is a disadvantage of oral communication?
A) It is prone to being inaccurate.
B) It is hard to use.
C) It creates obstacles in giving feedback.
D) It is not comfortable for managers.
E) It requires considerable amount of preparation.
Q3) Language differences
A)Individual barrier
B)Organizational barrier
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Chapter 13: Managing Work Groups and Teams
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112 Flashcards
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Sample Questions
Q1) Which of the following stages of group development is often characterized by a general lack of unity and uneven interaction patterns?
A) storming
B) norming
C) performing
D) forming
E) reforming
Q2) A technology firm creates a group whose only purpose is to develop a pre-launch marketing strategy for a new product. The group will disband one month after the product is launched. This is an example of a(n) ________ group.
A) functional
B) task
C) interest
D) work team
E) change
Q3) The _____ is the set of defined roles and interrelationships among those roles that the group members define and accept.
Q4) Discuss the cognitive approach to negotiation.
Q5) Identify and define the types of groups in organizations.
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Chapter 14: Basic Elements of Control
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Sample Questions
Q1) Intertek's product quality inspections help protect brand reputations by minimizing defective merchandise, customer complaints, non-compliant products, and late shipments. This is an example of _____ control.
A) preliminary
B) postaction
C) screening
D) financial
E) structural
Q2) A(n) _____ lists the assets and liabilities of an organization at a specific point in time.
Q3) Which of the following is a nonmonetary budget?
A) Labor budget
B) Capital expenditures budget
C) Sales budget
D) Balance sheet budget
E) Revenue budget
Q4) Capital expenditure budget
A)Financial budget
B)Operations budget
C)Nonmonetary budget
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Chapter 15: Managing Operations, Quality, and Productivity
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Sample Questions
Q1) A Canadian insurance company provides only one kind of insurance. It insures athletes who have multimillion-dollar contracts and pays them a sum of money when they are injured or unable to play. Athletes buy the insurance policies as a way to protect themselves. The insurance company's decision to specialize in this type of insurance addresses their decision regarding _____.
A) product-service mix
B) capacity
C) layout
D) location
E) human resource
Q2) Used for a family of products
A)A product layout
B)A process layout
C)A fixed-position layout
D)A cellular layout
E)A flexible manufacturing system
Q3) Discuss the use of computer-aided design, computer-aided manufacturing, and computer-integrated manufacturing technologies.
Q4) _____ relies on feedback, information, sensors, and a control mechanism.
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