Business Administration
Question Bank
Course Introduction
Business Administration is an interdisciplinary course that explores the fundamental principles and practices essential to the management and operation of modern organizations. Students will gain an understanding of core business functions such as accounting, finance, marketing, operations, and human resources. Through case studies, group projects, and real-world applications, the course emphasizes strategic planning, decision-making, leadership, and effective communication skills. By analyzing current business trends and organizational challenges, students will develop the analytical and managerial abilities necessary to succeed in dynamic professional environments.
Recommended Textbook
Understanding Management 11th Edition by
Richard L. Daft
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15 Chapters
1498 Verified Questions
1498 Flashcards
Source URL: https://quizplus.com/study-set/2300
Page 2
Chapter 1: The World of Innovative Management
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) __________ refers to the field of management that specializes in the physical production of goods or services.
Answer: Operations management
Q2) Many of the principles of management science derive from which historical event?
A)The Industrial Revolution
B)World War I
C)World War II
D)The Civil War
E)Creation of the assembly line
Answer: C
Q3) Which of the following is a characteristic of a traditional management approach?
A)Managers play the role of an enabler.
B)Managers supervise team members' tasks.
C)Managers constantly mobilize for change.
D)Managers lead and empower teams.
E)Managers encourage conversation and collaboration.
Answer: B
Q4) In order to get more work done in less time with better results, a manager should employ _____________ techniques.
Answer: time management
Page 3
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Chapter 2: The Environment and Corporate Culture
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) The people and organizations in the environment who acquire goods or services from the organization are ______.
A)competitors
B)suppliers
C)customers
D)employees
E)the labor market
Answer: C
Q2) In today's business environment, companies are most likely to build a consistency culture.
A)True
B)False
Answer: False
Q3) Corporate culture plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities or organizational crises.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Managing in a Global Environment
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) For which of the following products and services is China NOT the largest or second-largest market?
A)Mobile phones
B)Automobiles
C)Consumer electronics
D)Luxury goods
E)Farm equipment
Answer: E
Q2) According to the GLOBE project, a country low on humane orientation values_____.
A)fairness
B)altruism
C)generosity
D)gratification
E)caring
Answer: D
Q3) In a __________, people use communication primarily to exchange facts and information.
Answer: low-context culture
Q4) The Chinese press often refers to __________ as "the Apple of China."
Answer: Xiaomi
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Chapter 4: Managing Ethics and Social Responsibility
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100 Flashcards
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Sample Questions
Q1) Corporate social responsibility is management's obligation to make choices and take actions that will contribute to the welfare and interests of society, not just the organization.
A)True
B)False
Q2) The moral agent is the individual who must make an ethical choice in an organization.
A)True
B)False
Q3) Ethics is the code of moral principles and values that governs the behaviors of a person or group with respect to what is right or wrong.
A)True
B)False
Q4) Corporate social responsibility covers a narrow range of issues, many of which are unambiguous with respect to right or wrong.
A)True
B)False
Q5) List at least three examples of primary stakeholders.
Q6) Define the individualism approach to moral reasoning.
Page 6
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Chapter 5: Planning and Goal Setting
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Sample Questions
Q1) To develop _____ plans, managers identify important factors in the environment, such as possible economic downturns, declining markets, increases in cost of supplies, new technological developments, or safety accidents.
A)emergency
B)risk
C)scenario
D)contingency
E)obsolescence
Q2) Broad statements describing where the organization wants to be in the future are called __________.
Q3) Federated Corporation holds a diverse portfolio of business interests including several dogs.What does having dogs mean for Federated's strategies?
A)Federated is using outdated business strategies and needs to update its plans.
B)Federated does not need to be concerned about its investments
C)Federated needs to divest itself of the dogs if they are not profitable.
D)Federated can afford to invest in riskier businesses.
E)Federated is likely to grow rapidly as the dogs' markets expand.
Q4) __________ focuses attention on the methods and processes used to achieve goals.
Q5) Define operational goals.
Page 7
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Chapter 6: Managerial Decision Making
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Sample Questions
Q1) Managers who use a __________ style of decision making are efficient and rational and prefer to rely on existing rules or procedures for making decisions.
Q2) Most bad decisions are errors in judgment that originate in people's limited capacity and natural biases.
A)True
B)False
Q3) __________ exists when managers see potential of enhancing performance beyond current levels.
Q4) Describe the 5 Whys technique and illustrate its use with an example.
Q5) Administrative and political decision-making procedures and intuition have been associated with high performance in unstable environments in which decisions must be made rapidly and under more difficult conditions.
A)True
B)False
Q6) A __________ is assigned the role of challenging the assumptions and assertions made by the group.
Q7) Explain why quasirationality is emerging as an important concept in managerial decision making.
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Chapter 7: Designing Organization Structure
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Sample Questions
Q1) List three disadvantages of the matrix structure.
Q2) Characterize small-batch technology with respect to technical complexity of the production process (low, medium, or high), amount of centralization (low, medium, or high), and its overall structure (organic or mechanistic).
Q3) Describe the two-boss problem and explain who the "two bosses" are.
Q4) With __________, decision authority is pushed downward to lower organization levels.
Q5) Rebecca works for a company that has clearly defined lines of authority.Each employee knows that he or she has authority and responsibility for a distinct set of tasks.Employees are also aware of the company's reporting structure as well as successive management levels all the way to the top.Rebecca's company follows which of the following principles?
A)Specialization
B)Unity of command
C)Scalar
D)Authority
E)Responsibility
Q6) __________ is the radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed.
Page 9
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Chapter 8: Managing Change and Innovation
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Sample Questions
Q1) Organizational development involves the application of behavioral science techniques to improve an organization's effectiveness and success.
A)True
B)False
Q2) Define culture change as the expression is used in management.
Q3) Describe the tactics for overcoming resistance to change.
Q4) Acceptance of mistakes, freedom to discuss ideas, and assignment of nonspecialists to problems are characteristics of creative organizations or departments.
A)True
B)False
Q5) When it comes to dealing with employee resistance, managers should ______.
A)ignore it and do what needs to be done
B)explain once to employees why they are wrong and then implement the change
C)recognize that if employees don't want to change, the change should probably be abandoned
D)call employees in one by one and tell them to change or leave
E)recognize that the resistance is often legitimate from the employees' point of view
Q6) Describe the refreezing stage of organizational development.
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Chapter 9: Managing Human Talent and Diversity
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Sample Questions
Q1) Monetary payments and nonmonetary goods or benefits used to reward employees are known as __________.
Q2) Smileline Inc.has an onsite daycare facility and provides daycare services for employees' children at a very low cost.The company implemented this years ago when managers realized that childcare responsibilities were contributing to high turnover and absenteeism.This example highlights which of the following dividends of well-managed workplace diversity?
A)Better use of employee talent
B)Increased understanding of the marketplace
C)Increased quality of team problem solving
D)Enhanced breadth of understanding in leadership positions
E)Reduced costs associated with high turnover, absenteeism, and lawsuits
Q3) Sexual harassment in the workplace is a violation of Title VII of the 1964 Civil Rights Act.
A)True
B)False
Q4) Define the term mentor and explain why mentoring is important.
Q5) Define discrimination and affirmative action.
Q6) __________ is the belief that groups and subcultures are inherently equal.
Q7) Define reverse mentoring.
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Chapter 10: Understanding Individual Behavior
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Sample Questions
Q1) An internal attribution says that something about the situation has caused the person's behavior.
A)True
B)False
Q2) Define locus of control and explain why it matters in the workplace.
Q3) List and describe Carl Jung's four problem-solving styles.Identify a profession that would be associated with each and speculate as to why.
Q4) Extreme competitiveness, impatience, aggressiveness, and devotion to work are components of the Type B behavior pattern.
A)True
B)False
Q5) The Big Five personality factor of __________ seems to be particularly important in today's collaborative organizations.
A)likability
B)agreeableness
C)friendliness
D)openness
E)sociability
Q6) Define self-efficacy and self-confidence.
Page 12
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Chapter 11: Leadership
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Sample Questions
Q1) Identify and describe at least three interpersonal influence tactics.
Q2) __________ refers to the extent to which a leader is task-oriented and directs subordinates' work activities toward goal attainment.
Q3) Researchers at The Ohio State University identified two major behaviors related to leadership style: ______.
A)commitment and consideration
B)commitment and initiation
C)consideration and initiating structure
D)initiating structure and commitment
E)consideration and concern for people
Q4) The alienated follower is a person who is a passive, yet independent, critical thinker who may spend valuable time complaining about leadership.
A)True
B)False
Q5) Types of position power include legitimate power, reward power, and expert power. A)True
B)False
Q6) Differentiate between a substitute and a neutralizer.
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Chapter 12: Motivating Employees
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Sample Questions
Q1) One weakness of the use of punishment in organizations is that it fails to indicate what the correct behavior should be.
A)True
B)False
Q2) Employee motivation affects productivity, and part of a manager's job is to channel motivation toward the accomplishment of organizational goals.
A)True
B)False
Q3) __________ is the value of outcomes, or attraction to outcomes, for the individual.
Q4) In Maslow's theory, __________ needs include the need for self-fulfillment, for developing one's full potential, increasing one's competence, and becoming a better person.
Q5) The text describes four categories of motives that managers can tap into, based on whether the reward is intrinsic or extrinsic and whether pain/fear or pleasure/growth is involved.Name those four categories and provide an example of how each might be used in the workplace.
Q6) Define empowerment.
Q7) Define reinforcement theory.
Page 14
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Chapter 13: Managing Communication
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Sample Questions
Q1) Describe the concept of channel richness, specify the richest channel, and explain why it is so rich.
Q2) The __________ is an informal, person-to-person communication network of employees that is not officially sanctioned by the organization.
Q3) Managers facilitate strategic conversations by using open communication, actively listening to others, asking questions, and using feedback for learning and change.
A)True
B)False
Q4) Channel richness refers to the ______.
A)number of messages a channel can carry at one time
B)speed at which messages can be carried
C)amount of information that can be transmitted during a communication episode
D)number of channels available at any one time
E)profitability potential of a proposed channel
Q5) Define listening.
Q6) List at least five keys to effective listening.
Q7) Briefly describe the communication process.
Q8) Define routine and nonroutine communication.
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Chapter 14: Leading Teams
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99 Flashcards
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Sample Questions
Q1) Norms begin to develop in the first interactions among members of a new team.
A)True
B)False
Q2) A __________ team is composed of employees from about the same hierarchical level but from different areas of expertise.
Q3) Describe the storming stage of team development and how it can best be managed.
Q4) What are the three key components of a team?
Q5) A team created outside the formal organization structure to undertake a project of special importance or creativity is known as a __________.
Q6) Andrea is team leader of a focus group at her organization.In the past, the group was plagued by lack of cooperation and disrespect.Today, she told team members that if anyone tried to undermine another member, that person would be kicked off the team.This is an example of a(n) _____.
A)critical event
B)explicit statement
C)experiential carryover
D)implied norm
E)accommodation
Q7) List four ways in which group norms develop.
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Chapter 15: Managing Quality and Performance
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Sample Questions
Q1) What is an expense budget and why is it important?
Q2) The implementation of total quality management involves the use of many techniques such as quality circles, benchmarking, Six Sigma principles, quality partnering, and continuous improvement.
A)True
B)False
Q3) An activity ratio that measures how many times the inventory is turned over to meet the total sales figure is called the inventory turnover.
A)True
B)False
Q4) Discuss open-book management and the balanced scorecard.
Q5) The systematic process of regulating organizational activities to make them consistent with the expectations established in plans, targets, and standards of performance refers to organizational control.
A)True
B)False
Q6) Describe the three key characteristics of open book management.
Q7) Identify and describe the use and meaning of four kinds of financial ratios.
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Q8) What are three consequences associated with the hierarchical control method?