Business Administration
Pre-Test Questions
Course Introduction
Business Administration is a multidisciplinary field that encompasses the planning, organization, direction, and control of business activities and processes. This course provides students with a comprehensive understanding of key concepts such as management principles, organizational behavior, marketing, finance, human resources, and operations. Through theoretical frameworks and practical case studies, students learn how to make strategic decisions, analyze business environments, develop leadership skills, and apply ethical considerations in a dynamic marketplace. The aim is to equip future professionals with the knowledge and competencies needed to effectively manage organizations and drive business success in a global context.
Recommended Textbook
Human Resource Management 14th Edition by Gary Dessler
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Page 2
Chapter 1: Introduction to Human Resource Management
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Sample Questions
Q1) Transactional HR teams focus on assisting top management in big picture issues such as developing a firm's long-term strategic plan.
A)True
B)False
Answer: False
Q2) Which term refers to using external vendors to perform HR jobs that were once handled by a firm internally?
A) freelancing
B) outsourcing
C) rightsizing
D) warehousing
Answer: B
Q3) Modern human resource managers perform transactional duties as well as help top management develop and execute the firm's long-term plans.
A)True
B)False
Answer: True
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Chapter 2: Equal Opportunity and the Law
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Q1) Sanders Sporting Goods,an international sporting goods chain,is being sued for sexual harassment by a former Sanders employee.The plaintiff asserts that she was the victim of numerous unwanted sexual advances from a male co-worker.The woman claims that Sanders' management condoned a hostile work environment and that the company is liable for the actions of the male employee. All of the following are most likely relevant questions to address in this court case EXCEPT ________.
A) Does Sanders have a record of employees who claim disparate treatment in the work place?
B) Did Sanders take reasonable care to prevent sexual harassment in the work place?
C) Does Sanders have a policy statement regarding sexual harassment?
D) Is the male co-worker a U.S. citizen and is Sanders a U.S. entity?
Answer: A
Q2) Which of the following appoints the members of the EEOC?
A) U.S. Congress
B) U.S. Supreme Court
C) U.S. President
D) U.S. voters
Answer: C
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Page 4
Chapter 3: Human Resource Management Strategy and Analysis
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Sample Questions
Q1) A firm's functional strategies identify the broad activities that each ________ will do in order to help the business accomplish its strategic goals.
A) supplier
B) department
C) executive
D) employee
Answer: B
Q2) What is the primary reason that mergers and acquisitions fail?
A) technology
B) financing
C) personnel
D) stock prices
Answer: C
Q3) When Apple opened its own Apple stores,this was an example of ________.
A) market penetration
B) product development
C) vertical integration
D) horizontal integration
Answer: C
Page 5
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Chapter 4: Job Analysis and the Talent Management Process
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Q1) A human resource manager needs to develop job specifications for a new position at her firm.She can either base the job specifications on statistical analysis or on common sense.Briefly describe each method,and recommend which method the HR manager should use.
Q2) The information gathered during a job analysis is primarily used to ensure that firms are in compliance with the EEO,OSHA,and all state governments.
A)True
B)False
Q3) Which of the following data collection techniques would be most useful when writing a job description for a software engineer?
A) distributing position analysis questionnaires
B) interviewing employees
C) analyzing organization charts
D) developing a job process chart
Q4) O*NET has become an increasingly popular Web tool for creating and distributing position analysis questionnaires to employees who are located throughout the world.
A)True
B)False
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Chapter 5: Personnel Planning and Recruiting
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Sample Questions
Q1) Pamlico River Productions is seeking a top-level manager to oversee its finance division.Qualified candidates can be difficult to find,so the business would most likely benefit from using a(n)________ to recruit potential candidates.
A) executive recruiter
B) temporary agency
C) Internet-based job site
D) alternate staffing recruiter
Q2) What mathematical process do employers use to forecast availability of internal job candidates that shows the probabilities of feeder positions in a chain will be filled?
A) trend analysis
B) access analysis
C) Markov analysis
D) workforce analysis
Q3) What are the pros and cons associated with using internal sources of job candidates? What are the pros and cons of using Internet recruiting to locate external sources of job candidates?
Q4) In a brief essay,explain how strategic planning relates to both Workforce planning and recruiting.
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Chapter 6: Employee Testing and Selection
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Sample Questions
Q1) Which of the following terms refers to the consistency of scores obtained by the same person when retested with alternate forms of the same test?
A) equivalency
B) reliability
C) expectancy
D) validity
Q2) Graphology,a tool for assessing basic personality traits,is also called ________.
A) numerology
B) reasoning analysis
C) handwriting analysis
D) polygraph output assessment
Q3) Carl recently participated in a selection test for a position at Northern Aeronautics.The test measured Carl's finger dexterity and reaction time,so it was most likely a ________ test.
A) motor ability
B) personality
C) cognitive
D) interest
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Chapter 7: Interviewing Candidates
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Sample Questions
Q1) Which type of interview questions are most likely designed to probe an applicant's motivation to meet the job's requirements through activities such as physical labor,customer service,and frequent travel?
A) willingness
B) behavioral
C) personality
D) job knowledge
Q2) Research indicates that interviewers typically have negative reactions towards candidates who have child-care needs or who are wheelchair-bound.
A)True
B)False
Q3) Dr.Ross is interviewing for a position as Assistant Professor of Biology.His interview is conducted by a team of other faculty members in the department who interview him simultaneously and then combine their ratings into one score.This is an example of a ________ interview.
A) serial
B) panel
C) one-on-one
D) mass
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Page 9
Chapter 8: Training and Developing Employees
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Sample
Questions
Q1) Tyler,a new accounts representative at Martin Marketing,is learning the job by actually doing job-related tasks such as contacting customers.Tyler is most likely participating in ________.
A) on-the-job training
B) socialization
C) social learning
D) modeling
Q2) Any attempt to improve managerial performance by imparting knowledge,changing attitudes,or increasing skills is called ________.
A) human resource management
B) performance enhancement
C) management development
D) talent management
Q3) A time series design is a training program evaluation tool that measures the outcomes of a group that receives training with the outcomes of a group that receives no training.
A)True
B)False
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Chapter 9: Performance Management and Appraisal
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Sample Questions
Q1) The best method for reducing the problems of leniency or strictness in performance appraisals is to ________.
A) keep critical incident logs
B) require multiple appraisals
C) impose a performance distribution
D) reconsider the timing of the appraisal
Q2) Which of the following best depicts how information technology supports performance management?
A) tracking team performance with digital dashboards
B) conducting employee training through WebEx software
C) filing benefits information through the company intranet
D) monitoring market performance with electronic scorecards
Q3) What are the essential steps of the performance appraisal process?
Q4) The advantages of using BARS as a performance appraisal tool is the method's accuracy,clear standards,and consistency.
A)True
B)False
Q5) In a brief essay,discuss the components necessary for an effective performance management process.
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Chapter 10: Employee Retention, Engagement, and Careers
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Sample Questions
Q1) Boring jobs,low pay,inadequate supervision,and poor working conditions are likely to lead to job withdrawal.
A)True
B)False
Q2) What can diminish the promotion process?
A) rewards
B) responsibilities
C) secrecy
D) job descriptions
Q3) Which of the following is the organization's role in an employee's career development?
A) providing mentoring opportunities to support growth
B) participating in career development discussions
C) providing timely performance feedback
D) establishing goals and career plans
Q4) The process of advising,counseling,and guiding employees is known as ________.
A) coaching
B) appraising
C) assessing
D) mentoring
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Chapter 11: Establishing Strategic Pay Plans
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Q1) Beth,a small business owner,wants to ensure external equity when establishing pay rates.Beth should most likely ________.
A) use wage curves to price each pay grade
B) compare performance appraisals
C) conduct a salary survey
D) check online pay sites
Q2) Anita,a manager at a department store,needs to determine whether one of her employees is exempt or nonexempt under the Fair Labor Standards Act.Which of the following would be the best resource for Anita?
A) organizational chart
B) performance appraisal
C) business plan
D) job description
Q3) Studies indicate that paying employees too little reduces morale,while overpaying people improves morale.
A)True
B)False
Q4) In a brief essay,compare and contrast the use of pay ranges with broadbanding.
Q5) What are the five main elements of a competency-based pay plan?
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Chapter 12: Pay for Performance and Financial Incentives
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Q1) Ryobi is a large,international power tool manufacturer that develops affordable,high-quality products,such as drills,circular saws,and routers,for both homeowners and craftspeople.As the company continues to grow,its top executives want to ensure that employees are appropriately paid for their performance and that financial incentives are both fair and effective.Currently,the firm provides merit raises based on performance appraisals; however,executives are considering changing the current incentive plan. Which of the following questions is most relevant to the decision by Ryobi executives to discontinue all merit raises?
A) What are the guidelines for implementing a gainsharing plan?
B) What type of merit raises are effective for high-performing managers?
C) What organization wide incentive plans are used by other manufacturing firms?
D) What is the connection between merit pay increases and employee productivity?
Q2) You are the manager of large used car retailer,and sales are sluggish.What incentive plan would be best for motivating your sales team? What steps should you take to ensure that your incentive plan is effective?
Q3) Behavior modification is based on the idea that people will repeat behavior for which they are punished.
A)True
B)False
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Page 14
Chapter 13: Benefits and Services
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Q1) The Medicare Modernization Act allows employers to establish tax-free health savings accounts.
A)True
B)False
Q2) Studies indicate that employee assistance programs most frequently provide help with personal mental health issues and family problems.
A)True B)False
Q3) Pooled paid leave plans combine sick leave,vacation,and personal days into a single leave pool and have been blamed for increasing employee absenteeism.
A)True
B)False
Q4) Disability insurance provides income protection for salary loss due to illness or accident.
A)True B)False
Q5) What benefits are required by federal or state laws? What benefits are discretionary on the part of employers?
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Chapter 14: Ethics and Employee Rights and Discipline
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Q1) The four main types of privacy upheld by courts are intrusion,publication of private matters,disclosure of medical records,and appropriation of an employee's name or likeness for commercial purposes.
A)True
B)False
Q2) Which of the following is conducted with employees who are leaving a firm for the purpose of eliciting information about what is right or wrong with the job and the firm?
A) termination interview
B) screening interview
C) mass interview
D) exit interview
Q3) Raj is a manager at a firm that has recently acquired another firm.As a result,numerous employees will be dismissed.In order to ensure that surviving employees at the firm remain productive,Raj should most likely ________.
A) contact EEO representatives
B) treat dismissed employees with fairness
C) conduct exit interviews with dismissed workers
D) establish new departmental policies and procedures
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16
Chapter 15: Labor Relations and Collective Bargaining
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Sample Questions
Q1) Hyper-Tech Enterprises manufactures mechanical parts used in air conditioning and heating units.The company employs over 300 workers at its Alabama facility.None of the Hyper-Tech employees belong to a union; however,management believes that unionization is in the near future.A representative of a local union has recently visited Hyper-Tech in an attempt to solicit members and have them sign authorization cards.Enough eligible employees have signed authorization cards to petition the NLRB for an election.Hyper-Tech's top executives are considering fighting the unionization efforts. Which of the following questions is LEAST relevant to the decision by Hyper-Tech to fight unionization efforts?
A) How many Hyper-Tech employees were hired within the last year?
B) What percentage of Hyper-Tech employees signed authorization cards?
C) What is the opinion of Hyper-Tech's shareholders and creditors regarding unionization?
D) What are the laws regarding what Hyper-Tech managers can and cannot do during a campaign?
Q2) In a brief essay,discuss some of the reasons for declining union membership.Do you think this is good or bad for the U.S.economy and U.S.businesses? Why?
Q3) List and describe the five steps involved in planning a union drive and election. To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Employee Safety and Health
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Sample Questions
Q1) What are the three basic causes of workplace accidents? What is the role of OSHA in regards to workplace accidents?
Q2) What steps can employers take to prevent the entry or spread of infectious diseases in the workplace?
Q3) Improperly guarded equipment,defective equipment,hazardous procedures,and improper ventilation are all examples of ________.
A) chance occurrences
B) unsafe conditions
C) unsafe employee behavior
D) normal occupational hazards
Q4) The Occupational Safety and Health Act was intended to ________.
A) set national, state, and local safety and health standards
B) assure every person safe and healthful working conditions
C) provide safe and healthful working conditions to self-employed persons
D) prevent the occurrence of occupational illnesses among public employees
Q5) Positive reinforcement programs identify the worker behaviors that lead to accidents and then train workers to avoid these behaviors.
A)True
B)False
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Chapter 17: Managing Global Human Resources
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Q1) Which of the following is NOT one of the primary expense groups used in the balance sheet approach to formulating expatriate pay?
A) taxes
B) housing
C) disposable income
D) discretionary expenses
Q2) Which of the following qualities is most closely linked to an employee's success on an international work assignment?
A) technical skills
B) responsibility
C) intelligence
D) flexibility
Q3) Before departing for an overseas assignment,an employee would most likely benefit from ________ training.
A) technical
B) interpersonal
C) cross-cultural
D) career development
Q4) Explain the balance sheet approach to formulating expatriate pay.
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Chapter 18: Managing Human Resources in Entrepreneurial
Firms
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Q1) What risks are faced by most small business owners regarding laws,litigation,and safety? What government tools are available to assist small businesses with these risks?
Q2) A small firm usually begins with a manual human resource management system before shifting to an automated system.
A)True
B)False
Q3) In a brief essay,discuss the Wonderlic Personnel Test,the Predictive Index,and work sampling methods for screening employees.What are the advantages and disadvantages of each for small businesses?
Q4) Training programs at most small firms can best be described as ________. A) systematic B) nonexistent C) expensive D) informal
Q5) Research indicates that the majority of workplace accidents,especially serious accidents,occur in firms that employ less than 50 workers. A)True
B)False
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