Business Administration
Pre-Test Questions
Course Introduction
Business Administration is a comprehensive course that introduces students to the foundational principles and practices of managing organizations in todays dynamic business environment. The course covers key areas such as management, marketing, finance, accounting, operations, and human resources, and explores how these functions interact to achieve organizational objectives. Students will develop critical thinking and problem-solving skills through case studies, group projects, and real-world scenarios, gaining practical insights into effective leadership, strategic planning, and decision-making. Through theoretical knowledge and practical application, this course equips students with the essential tools needed for successful careers in business management and administration.
Recommended Textbook
Management 8th Edition by Angelo Kinicki
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Page 2
Chapter 1: The Exceptional Manager: What You Do How You
Do It
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Sample Questions
Q1) Over the past 10 years,business crime has all but disappeared,thanks to technological oversight.
A)True
B)False
Answer: False
Q2) Donna manages the service desk and makes routine decisions related to customer refunds and merchandise returns.Donna also oversees the daily tasks of the cashiers and front desk employees.Donna is a(n)
A)team leader.
B)first-line manager.
C)board member.
D)middle manager.
E)top manager.
Answer: B
Q3) The vice president of human resources is a first-line manager.
I
A)True
B)False
Answer: False
Page 3
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Chapter 2: Management Theory: Essential Background for the
Successful Manager
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Sample Questions
Q1) The Jones family had a fire that destroyed their home.Various departments of a restoration company,from the initial cleanup crew to the assistance with the Jones family moving back in,worked together to achieve this goal.All of the company's interrelated parts working together to accomplish a goal (in this case,the restoration of the Jones home)is an example of a(n)
A)process.
B)stepped process.
C)input-output structure.
D)structure.
E)system.
Answer: E
Q2) Which of the following is a key benefit of studying theoretical perspectives on management?
A)They are effective cost-reduction tools.
B)They emphasize diversity.
C)They are effective synergy-building approaches.
D)They build a strong family-type culture.
E)They serve as a guide to action and a source of new ideas.
Answer: E
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Chapter 3: The Managers Changing Work Environment and
Ethical Responsibilities: Doing the Right Thing
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Sample Questions
Q1) Contrast the viewpoints for and against social responsibility.Which leading economist argued against social responsibility?
Answer: Milton Friedman,a free-market economist,represents the view against social responsibility.He said,"The social responsibility of business is to make profits." That is,unless a company focuses on maximizing profits,it will become distracted and fail to provide goods and services,benefit the stockholders,create jobs,and expand economic growth-all of which are the real social justification for the firm's existence.In short,Friedman believed that the pursuit (and earning)of profit had great social value in and of itself.
The arguments in favor of corporate social responsibility includes the following:
Q2) What is a synonym for the macroenvironment?
A)economic environment
B)ethical environment
C)microenvironment
D)task environment
E)general environment
Answer: E
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5
Chapter 4: Global Management: Managing Across Borders
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Sample Questions
Q1) ASEAN is a(n)
A)trading bloc consisting of 10 countries in Asia.
B)association of American and Southeast Asian nations.
C)trading bloc consisting of 10 countries along the Atlantic Ocean.
D)worldwide banking association.
E)union of global nations that strives to bring world peace.
Q2) Roberto works for a company that highly values performance-oriented traits,such as achieving a certain level of sales and increasing market share by a certain percentage.In analyzing this aspect of Roberto's company,Geert Hofstede would examine the company's _______ dimension.
A)individualism/collectivism
B)masculinity/femininity
C)power distance
D)uncertainty avoidance
E)assertiveness
Q3) Anthony,who owns a broom and mop factory in New Mexico,has decided to use global outsourcing,and he is considering utilizing maquiladoras.Describe global outsourcing and maquiladoras,as well as their benefits and drawbacks for Anthony's company.
Q4) This question has two parts;be sure to answer both.
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Chapter 5: Planning: the Foundation of Successful Management
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Sample Questions
Q1) Susan is a front-line supervisor in a grocery retailer.She desires to decrease the time she spends working on doing her daily closing work by 45 minutes.This objective set by Susan and for her is an example of a(n)
A)lower-level objective.
B)front-line goal.
C)tactical goal.
D)supervisory objective.
E)operational goal.
Q2) When utilizing MBO,the manager and employee jointly set objectives for the employee,the manager develops action plans,the manager and employee periodically review the employee's performance,and the manager makes performance appraisals and rewards the employee according to the results.
A)True
B)False
Q3) In the planning/control cycle,managers take corrective action by correcting deviations in the plan being carried out or by improving future plans.
A)True
B)False
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Chapter 6: Strategic Management: How Exceptional Managers
Realize a Grand Design
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Sample Questions
Q1) Focused-differentiation stresses unique and superior products to a narrow market;examples include the Ford GT supercar,Norwegian Cruise Line's Norwegian Escape,Cartier,Turnbull & Asser,and niche books.
Q2) Pedro,CEO of a successful IT company,is constantly reading press releases,ads,and news articles about his competition.He regularly checks information about new competitive products and visits trade shows to study his competition.Pedro is involved in A)environmental observation.
B)TQM.
C)corporate spying.
D)management by observation.
E)competitive intelligence.
Q3) In the BCG matrix,_____ are companies that have high growth and high market share,and are definite keepers.
A)sleeping giants
B)stars
C)cash cows
D)turtles
E)sleepers
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Chapter 7: Individual and Group Decision Making: How
Managers Make Things Happen
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Sample Questions
Q1) "How high priority is this situation? How believable is the information about the situation? How quickly must I act on the information about the situation?" Managers can use these questions to make decisions about (respectively)
A)outcomes,credibility,and ethics.
B)priorities,reliability,and service.
C)analytics,heuristics,and credibility.
D)importance,credibility,and urgency.
E)profitability,reliability,and efficiency.
Q2) This question contains two parts;be sure to answer both.First,explain at least five of the nine common decision-making biases,giving an example of each.Next,imagine that you are a real-estate agent who is trying to sell a huge house to a wealthy couple.Explain how the buyers may be subject to each of the biases that you list.
Q3) The rational model of decision making is also called the ____ model.
A)focused
B)analytical
C)decision
D)classical
E)logical
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Chapter 8: Organizational Culture, Structure, and Design:
Building Blocks of the Organization
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Sample Questions
Q1) __________ is also known as division of labor.
A)A task chart
B)A horizontal hierarchy
C)An organizational graph
D)Work specialization
E)Chain of command
Q2) Tomás,a sales associate in the furniture department of the Larkspur Department Store,reports to Carolina,the furniture department manager.This morning,Carolina asked Tomás to change the price tags on the desk chairs.While working on this task,David,the computer department manager,told Tomás that he wanted him to unload some computers.Tomás is confused about what to do because under the principle of unity of command,
A)employees should report to no more than one manager.
B)Tomás will need to determine how he can multitask.
C)employees can report to two managers,so Tomás needs to decide whose directions to follow.
D)Tomás can refuse to do both tasks.
E)Tomás needs to decide which manager has more power.
Q3) Define organizational structure.
Q4) This question has two parts;be sure to answer both.
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Chapter 9: Human Resource Management: Getting the
Right People for Managerial Success
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Q1) When Jacqueline interviewed for a position as a computer programmer,she was asked to take a test on a particular programming language.Jacqueline took a(n)______ test.
A)ability
B)personality
C)aptitude
D)performance
E)capability
Q2) A binding decision may be sought from ________ if a grievance procedure is not sufficient to solve a labor-management dispute.
A)a shop steward
B)the AFL-CIO
C)an arbitrator
D)the EEOC
E)a mediator
Q3) A company that evaluates its long-haul truck drivers based on miles driven over the past 12 months is using subjective appraisal.
A)True
B)False
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Chapter 10: Organizational Change and Innovation: Lifelong
Challenges for the Exceptional Manager
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Q1) Describe at least three supertrends that are occurring in business that are likely to result in changes in many industries.Provide an example of each.
Q2) The management department at a local university began posting all assignments and other class materials to a course management website instead of creating a packet or printed materials for students to purchase each term.The management department is implementing a ______ innovation.
A)process
B)product
C)policy
D)breakthrough
E)reactive
Q3) Which of the following is an example of a force for change originating outside the organization?
A)productivity issues
B)conflict management
C)structural reorganization
D)social and political pressures
E)absenteeism
Q4) Define and describe the three types of change and provide an example of each.
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Chapter 11: Managing Individual Differences and Behavior:
Supervising People As People
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Sample Questions
Q1) Employees at KarKare,Inc. ,believe that the company is fair to all employees,regardless of their age,gender,race,ethnicity,sexual orientation,or disability.It is accurate to say that KarKare has a positive
A)ethnocentric culture.
B)diversity climate.
C)role conflict.
D)employee assistance program.
E)transgender population.
Q2) Which of the following is a common reason that some women face a glass ceiling?
A)poor goal setting
B)inability to motivate others
C)lack of mentors
D)poor financial performance
E)inability to produce high-quality work
Q3) Lee has hired two new employees for her team,Jim and Judy.Jim is outgoing and attractive,while Judy is very bright but seems quiet and unsure.Lee immediately expects Jim to outperform Judy at the job.Lee is likely experiencing the halo effect.
A)True
B)False
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Chapter 12: Motivating Employees: Achieving Superior
Performance in the
Workplace
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Q1) Define the self-determination theory and explain the three innate needs that influence behavior and well-being.
Q2) This question contains several parts;be sure to answer all of them.First,describe three nonmonetary ways of compensating and retaining employees.Second,imagine that you manage a small appliance store where salespeople are paid an hourly wage with no bonus or additional compensation.Recently,a big-box store has been luring away your best people by offering them not only a higher hourly wage,but also pay for performance (based on their sales).List and explain at least three ways to improve your employee retention.
Q3) Even when he started his first job,Will was not content to be just one of the employees.His boss noticed that he often coached his coworkers about ways to improve their work,even when it wasn't his job.Will probably has a
A)high need for achievement.
B)high need for affiliation.
C)high need for attention.
D)low need for achievement.
E)high need for power.
Q4) Pay for knowledge: ties employee pay to job-relevant skills or academic degrees
Q5) McClelland's acquired needs theory: achievement,power,and affiliation needs
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Chapter 13: Groups and Teams: Increasing Cooperation, Reducing Conflict
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Q1) Which of the following is not characteristic of workgroups with excessive conflict?
A)dissatisfaction
B)indecision
C)political infighting
D)lack of teamwork
E)creativity
Q2) In which of the following conditions should constructive conflict be stimulated?
A)Managers want to achieve work objectives.
B)The group seems to be afflicted with inertia and apathy.
C)The group is adapting to change.
D)Managers are in charge of self-managed teams.
E)There is a lot of internal competition.
Q3) Which of the following is true of informal groups?
A)Informal groups have appointed leaders.
B)A temporary committee is an example of an informal group.
C)Members of an informal group are assigned to it by the skills they possess.
D)Informal groups can advance or undercut the plans of formal groups.
E)Informal groups are primarily created to solve an organizational problem.
Q4) List and explain the four main types of conflict in the workplace.
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Chapter 14: Power, Influence, and Leadership: From
Becoming a Manager to Becoming a Leader
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Sample Questions
Q1) Narcissistic leaders tend to bring out the best work behaviors in others.
A)True
B)False
Q2) The approach to leadership that suggests that effective leadership behavior depends on the situation at hand is the ______ approach.
A)contingency
B)transformational
C)circumstantial
D)behavioral
E)trait
Q3) _____ is the questionnaire used in Fiedler's model to determine leadership orientation.
A)Myers-Briggs Type Indicator
B)Least preferred coworker (LPC)scale
C)Tolerance of ambiguity
D)Type-A behavior scale
E)Path-goal survey
Q4) Strategic skills-to draft an organization's mission,vision,strategies,and implementation plans
Q5) Describe what leaders do and do not want from their followers.
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Chapter 15: Interpersonal Organizational Communication:
Mastering the Exchange of Information
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Sample Questions
Q1) A manager needs to inform employees that the quarterly project management training will start on May 1,about two months from now.Generally,which of the following should the manager use in this situation?
A)videoconference
B)e-mail
C)personal note
D)face-to-face meeting
E)telephone
Q2) Face-to-face communication is the richest form of communication because the receiver observes multiple cues in the message.
A)True
B)False
Q3) Provide at least three suggestions to help a person become a good listener.
Q4) An order-taker who has a thick accent,and someone who speaks too fast at a fast-food drive-through,are examples of communication barriers.
A)True
B)False
Q5) Discuss four general strategies that managers can use to streamline meetings.
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Chapter 16: Control Systems and Quality Management:
Techniques for Enhancing Organizational Effectiveness
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Q1) Michele manages employees at Maui Tours and Lodging.She has noticed that one of her employees submits via the computer system the same suggestions for continuous improvement multiple times,knowing that performance is evaluated on the number of suggestions only.This problem is typical of ______ control.
A)bureaucratic
B)market
C)decentralized
D)autocratic
E)functional
Q2) An income statement summarizes an organization's financial results over a specified period of time,such as a quarter or a year.
A)True
B)False
Q3) Incremental budgeting allocates increased or decreased funds to a department by using the last budget period as a reference point;only incremental changes in the budget request are reviewed.
A)True
B)False
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