Business Administration
Pre-Test Questions
Course Introduction
Business Administration is a comprehensive course that introduces students to the fundamental concepts and practices involved in managing and operating businesses. The course covers key topics such as organizational structure, management principles, marketing, finance, human resources, and strategic planning. Through case studies, projects, and discussions, students will develop analytical and decision-making skills necessary for effective leadership and problem-solving in various business environments. This course serves as a foundation for those seeking careers in management, entrepreneurship, or further study in specialized business fields.
Recommended Textbook
Fundamentals of Human Resource Management 3rd Edition by Gary Dessler
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14 Chapters
1470 Verified Questions
1470 Flashcards
Source URL: https://quizplus.com/study-set/1065
Page 2
Chapter 1: Managing Human Resources Today
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21051
Sample Questions
Q1) James is preparing to take an HRCI certification exam. Which of the following subjects is LEAST important for James to study?
A) strategic management
B) workforce planning
C) information technology
D) occupational health and safety
Answer: C
Q2) Dana, an HR manager at Coffman Consulting, wants to compare current employees' skills with the firm's projected strategic needs. Which of the following would most likely help Dana accomplish this task?
A) computerized analytical program
B) network monitoring software
C) corporate intranet website
D) streaming desktop video
Answer: A
Q3) Communicating is one of the five basic functions of the management process. A)True
B)False
Answer: False
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Page 3
Chapter 2: Managing Equal Opportunity and Diversity
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21052
Sample Questions
Q1) Gus is always making sexual jokes at work. Many employees find the jokes funny, but Shelley, Gus's executive assistant, is uncomfortable with the jokes. Eventually, she decides to quit her job rather than endure the jokes any longer. What form of sexual harassment has Shelley experienced?
A) quid pro quo
B) hostile environment created by supervisors
C) hostile environment created by co-workers
D) none of the above; Shelley is not a victim of sexual harassment
Answer: B
Q2) Which of the following is a characteristic of firms with exemplary reputations for managing diversity?
A) female CEOs
B) global workers
C) top management support
D) career development programs
Answer: C
Q3) The Pregnancy Discrimination Act is an amendment to Title VII.
A)True
B)False
Answer: True
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Chapter 3: Human Resource Strategy and Analysis
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21053
Sample Questions
Q1) Empowerment, teamwork, and extensive training are primarily characteristics of
A) high-performance work systems
B) transactional services
C) strategic development
D) evidence-based management
Answer: A
Q2) All of the following are commonly used HR metrics EXCEPT ________.
A) health care costs per employee
B) absence rate
C) cost per new hire
D) communication expenses
Answer: D
Q3) Which of the following questions would LEAST likely be answered through talent analytics?
A) Which units and departments need improvement?
B) Why are the firm's competitors outsourcing more tasks?
C) What are the key indicators of the firm's overall health?
D) Why do employees choose to leave the firm?
Answer: B
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Chapter 4: Job Analysis and Talent Management
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) During group interviews for collecting job analysis information, it is unusual for a worker's immediate supervisor to attend because of the private nature of the questions being asked.
A)True
B)False
Q2) An organization's HR specialists are legally required to conduct all job analyses to ensure fairness and consistency.
A)True
B)False
Q3) Which of the following questions will most likely be addressed by a manager who is writing a job description based on a competency-based job analysis?
A) What are the typical duties and responsibilities of this job?
B) What are the working conditions and safety issues related to this job?
C) What advancement opportunities are available for employees in this job?
D) What should employees be able to do in order to perform this job successfully?
Q4) There is no standard format for writing a job description.
A)True
B)False
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6
Chapter 5: Personnel Planning and Recruiting
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21055
Sample Questions
Q1) Personnel forecasting software enables retail managers to estimate short-term employment needs based on sales forecasts and anticipated store traffic.
A)True
B)False
Q2) Which of the following is LEAST likely to be considered by employers during the process of workforce planning?
A) personnel needs
B) organizational culture
C) supply of inside candidates
D) supply of outside candidates
Q3) Which term refers to the number of employees leaving the firm divided by the total number of positions in the company?
A) turnover rate
B) vacancy rate
C) time to fill
D) selection ratio
Q4) What are the advantages and disadvantages of filling open positions with inside candidates?
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Page 7
Chapter 6: Selecting Employees
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21056
Sample Questions
Q1) Which term refers to sifting through large amounts of employee information to find patterns and identify traits that correlate with performance?
A) data mining
B) talent management
C) succession planning
D) workforce screening
Q2) Which of the following factors would LEAST likely be needed to conduct a utility analysis of a firm's candidate screening process?
A) average test scores of applicants
B) median salaries
C) number of applicants tested
D) testing costs
Q3) Which of the following terms refers to the accuracy with which a test fulfills the function for which it was designed?
A) validity
B) reliability
C) relevancy
D) consistency
Q4) How do nonverbal behaviors affect interviewer ratings of candidates?
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Chapter 7: Training and Developing Employees
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21057
Sample Questions
Q1) Which of the following should most likely be emphasized in an employee handbook?
A) Employees will not be fired without "just cause."
B) A tenure system is the basis of employment.
C) The employment relationship is "at-will."
D) Policies constitute employment contracts.
Q2) ________ is a method in which trainees learn on actual or simulated equipment but are trained away from the job.
A) Vestibule training
B) Apprenticeship training
C) Cubicle training
D) Job instruction training
Q3) Since the ability to work with a team is a natural skill, few firms provide teamwork training programs to employees.
A)True
B)False
Q4) According to Lewin's change process, unfreezing involves developing new behaviors, values, and attitudes through organizational development methods such as team building.
A)True
B)False
Page 9
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Chapter 8: Performance and Talent Management
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21058
Sample Questions
Q1) As a supervisor, which of the following is the best way for you to correct a performance appraisal problem that is primarily linked to unclear standards?
A) allowing employees to rate themselves first
B) using descriptive phrases to illustrate traits
C) avoiding the use of extremely low ratings
D) using graphic rating scales to rank employees
Q2) What is the forced distribution method? What potential problems are associated with the forced distribution method?
Q3) What are the main steps in the performance appraisal process? What advice would you give to a supervisor who was about to conduct an appraisal interview?
Q4) The best method for reducing the problems of leniency or strictness in performance appraisals is to ________.
A) reconsider the timing of the appraisal
B) require multiple appraisals
C) keep critical incident logs
D) rank employees
Q5) Explain how an MBO program works and describe the six steps involved in this type of program.
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Chapter 9: Managing Employee Retention, Engagement, and Careers
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21059
Sample Questions
Q1) Career management is best defined as the ________.
A) process for helping employees to develop and use their skills and interests both within the company and after they leave the firm.
B) lifelong series of activities that contribute to a person's career exploration, establishment, success, and fulfillment.
C) process through which someone becomes aware of personal skills, interests, knowledge, motivations, and other characteristics.
D) series of occupational positions that a person holds over many years.
Q2) Which of the following is most likely an example of a career development activity?
A) selection interview
B) performance appraisal
C) employee coaching
D) training workshop
Q3) What is the most common reason that employers transfer employees?
A) rewarding a high-performing employee
B) finding a better job fit for the employee
C) giving the employee more challenging work
D) allowing the employee to work part-time
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Chapter 10: Developing Compensation Plans
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21060
Sample Questions
Q1) Taxi drivers and agricultural workers are always considered exempt employees.
A)True
B)False
Q2) Which of the following statements is most likely true about the ranking method of job evaluation?
A) Jobs are typically ranked based on the whole job.
B) Several compensable factors are commonly used to rank jobs.
C) The ranking method is typically more time consuming than other methods.
D) Ranking is usually appropriate for large employers because of the method's cost.
Q3) Supplemental executive retirement plans and supplemental life insurance are classified as ________ in executive compensation packages.
A) base salary
B) short-term incentives
C) deferred long-term incentives
D) executive benefits and perks
Q4) What is broadbanding? Why and how do firms use broadbanding?
Q5) Why do employers use pay ranges for each pay grade?
Q6) Discuss the fundamental components and uses of competency-based pay systems.
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Chapter 11: Pay for Performance and Employee Benefits
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21061
Sample Questions
Q1) Which group contributes to workers' compensation funds?
A) employers
B) state governments
C) federal government
D) insurance providers
Q2) Health insurance, life insurance, pensions, and child care assistance are best categorized as ________.
A) compensation
B) incentives
C) benefits
D) rewards
Q3) Keith works as a construction foreman, and he is viewed as a reliable, competent employee. Keith was recently injured in a car accident while on vacation, and his injuries are so severe that he will not be able to return to work. Which of the following would most likely provide Keith with benefits?
A) supplemental unemployment benefits
B) workers' compensation insurance
C) unemployment insurance
D) group life insurance
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Page 13
Chapter 12: Ethics, Employee Relations, and Fair Treatment at Work
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21062
Sample Questions
Q1) The four main types of privacy upheld by courts are intrusion, publication of private matters, disclosure of medical records, and appropriation of an employee's name or likeness for commercial purposes.
A)True
B)False
Q2) Ethics are best defined as the ________.
A) basic beliefs about what is right or wrong
B) values, traditions, and behaviors a company's employees share
C) principles of conduct governing an individual or group
D) standards used by the organization to decide upon proper conduct
Q3) Marco belongs to a specially trained team of eight employees that performs assignments with little or no oversight from managers. Marco most likely belongs to a
A) self-directed work team
B) problem-solving team
C) suggestion team
D) focus group
Q4) What can you do as an HR manager to ensure that you hire ethical employees?
Page 14
Q5) How can an employer use communication tools to improve employee relations?
Q6) What can managers do to ensure that discipline is fair and effective?
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Page 15
Chapter 13: Working with Unions and Resolving Disputes
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21063
Sample Questions
Q1) Which term refers to a refusal by the employer to provide opportunities to work during an impasse?
A) lockout
B) boycott
C) inside games
D) wildcat strike
Q2) The Taft-Hartley Act amended the Wagner Act in all of the following ways EXCEPT by ________.
A) prohibiting unfair labor practices
B) limiting the power of the National Labor Review Board
C) enumerating the rights of employees as union members
D) enumerating the rights of employers
Q3) Right-to-work laws inhibit union formation by ________.
A) outlawing unions in right-to-work states
B) prohibiting any form of union security
C) making union membership a precondition for employment
D) leaving the question of union security up to each company
Q4) What is the meaning of union security and what are the five types of union security possible? Explain each type.
Q5) In a brief essay, discuss why unions are declining in popularity.
Page 16
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Chapter 14: Improving Occupational Safety, Health, and Risk Management
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21064
Sample Questions
Q1) Which term refers to using security and surveillance systems cost effectively in order to reduce the need for constant human surveillance?
A) natural security
B) mechanical security
C) architectural security
D) organizational security
Q2) The 4-item CAGE and the 25-item MAST are testing tools frequently used by employers to screen for accident-prone behaviors in job candidates.
A)True
B)False
Q3) Safety training is not as important with new trainees because they are more likely to pay attention and therefore avoid accidents.
A)True
B)False
Q4) How can screening reduce unsafe acts in the workplace?
Q5) What are the major sources of occupational respiratory disease? What role does OSHA play in protecting employees against occupational respiratory diseases?
Page 17
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