Course Introduction
Business Administration
Pre-Test Questions
Business Administration is a multidisciplinary course that introduces students to the fundamental areas of managing and operating a business. It covers key topics such as organizational structure, leadership, human resources, marketing, finance, operations management, and strategic planning. Through theoretical frameworks and practical case studies, students gain a solid foundation in decision-making, problem-solving, and effective communication within a business environment. The course also explores contemporary business challenges, ethical considerations, and the impact of globalization, preparing students for diverse roles in the corporate world and entrepreneurship.
Recommended Textbook
ORGB 5th Edition by Debra L. Nelson
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18 Chapters
1128 Verified Questions
1128 Flashcards
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Page 2
Chapter 1: Organizational Behavior and Opportunity
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Sample Questions
Q1) In the context of organizations as open systems, _____ involves the systems of communication, authority and roles, and workflow.
A)task
B)technology
C)structure
D)machinery
Answer: C
Q2) In the context of interdisciplinary influences, _____ is the science of human behavior.
A)anthropology
B)sociology
C)engineering
D)psychology
Answer: D
Q3) Global competition is a leading force driving change at work.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Challenges for Managers
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Sample Questions
Q1) _____ is a cultural orientation in which people belong to loose social frameworks and their primary concern is for themselves and their families.
A)Collectivism
B)Individualism
C)Communitarianism
D)Socialism
Answer: B
Q2) Which of the following statements is true of people in cultures with high uncertainty avoidance?
A)They are less threatened by and more willing to trust one another.
B)They are more willing to take risks and are more comfortable with individual differences.
C)They accept dissenting viewpoints.
D)They tend to seek consensus in an effort to moderate the threat of life's inherent uncertainty.
Answer: D
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Chapter 3: Personality, Perception and Attribution
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Sample Questions
Q1) An individual with a positive self-concept tends to notice positive attributes in another person.
A)True
B)False
Answer: True
Q2) Ritchie and Maddox are students pursuing a course in organizational behavior.Ritchie outperforms Maddox in the first exam.Maddox believes that their exam performances cannot be compared as Ritchie is a psychology major and Maddox has a major in accounting.Which of the following best explains Maddox's reaction?
A)He has a high self-esteem.
B)He has a positive affect.
C)He has an external locus of control.
D)He has an inflated generalized belief of his capabilities.
Answer: A
Q3) The Extraversion/Introversion preference represents perception or information gathering.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Attitudes, Emotions and Ethics
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Sample Questions
Q1) Which of the following statements is true of people with an internal locus of control?
A)They believe that outside forces such as fate, chance, or other people control what happens to them.
B)They are less resistant to social pressure.
C)They take personal responsibility for the consequences of their ethical or unethical behavior.
D)They are willing to hurt another person when ordered to do so by an authority figure.
Q2) _____ is the process of deriving attitudes from family, peer groups, religious organizations, and culture.
A)Social learning
B)Cognitive moral development
C)Direct experience
D)Cognitive dissonance
Q3) Today's high-intensity business environment decreases the need for strong ethics programs.
A)True
B)False
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Page 6
Chapter 5: Motivation at Work
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Sample Questions
Q1) Frederick Taylor, the founder of scientific management, examined labor efficiency and effectiveness.His goal was to change:
A)the relationship between technology and labor efficiency.
B)the relationship between management and labor from one of conflict to one of cooperation.
C)the work conditions related to satisfaction of the need for psychological growth.
D)the motivation factors that relate to job satisfaction and the hygiene factors that relate to job dissatisfaction.
Q2) Theory X assumptions apply to employees motivated by higher-order needs.
A)True
B)False
Q3) According to Adams's theory of inequity, which of the following is a strategy for restoring equity?
A)Rationalize the equity
B)Alter a person's inputs
C)Include a hierarchy
D)Stay in the organizational situation
Q4) What are some of the characteristics of high achievers?
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Chapter 6: Learning and Performance Management
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Sample Questions
Q1) Classical conditioning has limited applicability to human behavior in organizations because:
A)humans are more amenable to simple cause-and-effect conditioning.
B)humans are less complex than other animals that respond to classical conditioning.
C)the human capacity for decision making can override simple conditioning.
D)the behavioral environments in organizations are very amenable to single stimulus-response manipulations.
Q2) Which of the following statements is true of measurable, quantitative goals?
A)They provide opportunities for feedback about goal progress.
B)They focus attention on exactly what will be accomplished and inspire peak performance.
C)They enhance measurability.
D)They concentrate on an individual's internal expectancy to perform a specific task effectively.
Q3) Briefly describe the informational cues based on which attributions are made.
Q4) Briefly distinguish between positive and negative reinforcement with the help of a job-related example.
Q5) Briefly explain internal and external attributions.
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Chapter 7: Stress and Well-Being at Work
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Sample Questions
Q1) Dramatic changes at work and lack of control are some of the major causes of work stress.
A)True
B)False
Q2) Role conflict results from:
A)lack of control and poor leadership
B)emotional toxins and role ambiguity.
C)civic and volunteer work overload.
D)inconsistent or incompatible expectations.
Q3) Nonwork demands may broadly be identified as impositions from an individual's personal life environment and self-imposed restrictions.
A)True
B)False
Q4) Psychosomatic disorders:
A)are a form of burnout.
B)are a form of rust-out.
C)are physical ailments with mental origins.
D)can always be traced to a work situation.
Q5) Describe behavioral problems as a form of individual distress.
Q6) Describe the person-environment fit approach to stress.
Page 9
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Chapter 8: Communication
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Sample Questions
Q1) Passive-aggressive behavior ends up as:
A)dominant defensiveness.
B)nonassertive behavior.
C)accommodative behavior.
D)nondefensive communication.
Q2) A(n)_____ is an example of computer-mediated communication.
A)policy manual
B)e-mail
C)operation manual
D)form
Q3) Which of the following statements is an example of nondefensive communication?
A)Mary is always late to meetings! She lacks professionalism!
B)I sent the memo through intracompany mail.The postman must have lost it.
C)Dan's report is good, but I need to make one recommendation before I approve it.
D)The check is in the mail.Don't call me again!
Q4) Men and women tend to have similar conversational styles.
A)True
B)False
Q5) Describe the significance of paralanguage in nonverbal communication.
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Chapter 9: Work Teams and Groups
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Sample Questions
Q1) Task functions are those activities essential to the effective, satisfying interpersonal relationships within a group or team.
A)True
B)False
Q2) Whereas psychological intimacy is based more in behavior and activity, integrated involvement is based in emotion.
A)True
B)False
Q3) Maintenance functions are those activities directly related to the effective completion of a team's work.
A)True
B)False
Q4) The interpersonal glue that makes the members of a group stick together is social loafing.
A)True
B)False
Q5) Identify and briefly discuss the four distinguishing characteristics of a mature (well-functioning)group.
Q6) Identify the stages of group development in Bruce Tuckman's five-stage model.
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Chapter 10: Decision Making by Individuals and Groups
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Sample Questions
Q1) Cognitive style is defined as an individual's:
A)preferred method for gathering information and evaluating alternatives.
B)tendency to choose options that entail fewer risks and less uncertainty.
C)tendency to continue to support a failing course of action.
D)new, complex decision that requires a creative solution.
Q2) Devil's advocacy or dialectical inquiry facilitates groupthink.
A)True
B)False
Q3) The _____ rests on the idea that there are constraints that force a decision maker to be less than completely rational.
A)rational model
B)truth-wins rule
C)bounded rationality model
D)two-thirds-majority rule
Q4) What are the elements of the decision making process?
Q5) Which of the following is true of quality circles?
A)They extend participative decision making into teams.
B)They are included in total quality management.
C)They are empowered to act on their own recommendations.
D)They are generated from the top down.
Page 12
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Chapter 11: Power and Political Behavior
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Sample Questions
Q1) In the context of power, the recipient of the attempt to use power is known as a(n)_____.
A)target
B)Machiavellian
C)agent
D)altruist
Q2) Which of the following is true of Kanter's symbols of power?
A)They can only identify weak people in organizations.
B)They have an active, other-directed element.
C)They are used for budget cutting.
D)They are used to create motivation.
Q3) In the context of using power ethically, managers should _____ for the ethical use of legitimate power.
A)make only ethical requests
B)be cordial and polite
C)maintain credibility
D)engage in role modeling
Q4) Empowerment should begin with job context and proceed to job content.
A)True
B)False
Page 13
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Chapter 12: Leadership and Followership
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Sample Questions
Q1) Which of the following statements is true of leaders with high emotional intelligence?
A)They look for challenges and ways in which to add to their talents.
B)They use a more people-oriented style that is empowering.
C)They lose their effectiveness.
D)They make better decisions under high stress.
Q2) In the context of situational favorableness, _____ refers to the authority associated with the leader's formal position in the organization.
A)transactional leadership
B)transformational leadership
C)position power
D)task structure
Q3) A(n)_____ of behavior is used when a leader must set challenging goals for followers and show strong confidence in those followers.
A)supportive style
B)directive style
C)participative style
D)achievement-oriented style
Q4) Briefly explain the characteristics of an alienated follower.
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Chapter 13: Conflict and Negotiation
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Sample Questions
Q1) In the context of conflict management strategies, the _____ is founded on different assumptions: the potential for win-win outcomes, honest communication, trust, openness to risk and vulnerability, and the notion that the whole may be greater than the sum of the parts.
A)competitive strategy
B)cooperative strategy
C)compensating strategy
D)complaisant strategy
Q2) Jack, a sales manager, is confronted by Jessica, a dissatisfied customer.Jessica claims that she has received a defective piece of merchandise and wants to make a complaint.Jack tells her that she needs to fill out a complaint form, which will be reviewed by the frontline staff, and recorded into the complaint-handling system.After that, the senior management would conduct an investigation on her complaint and give her a response within 20 working days.The conflict resolution technique used by Jack in this situation is called _____.
A)distributive bargaining
B)administrative orbiting
C)due process nonaction
D)character assassination
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Page 15
Chapter 14: Jobs and the Design of Work
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Sample Questions
Q1) The meaning of work is the way a person interprets and understands the value of work as part of life.
A)True
B)False
Q2) Jenny is hired as an assistant at a local drug store.On Mondays and Wednesdays, she is in charge of managing the store's stock.On other days of the week, she is asked to handle the cash register and attend to customers.This is an example of _____.
A)job enrichment
B)job rotation
C)work simplification
D)scientific management
Q3) Scientific management emphasizes job enrichment.
A)True
B)False
Q4) Flextime, an alternative work pattern, _____.
A)allows employees to work at locations other than their company's main location
B)is a technocentric approach to work design
C)provides employees with a three-day weekend
D)is designed to ease traffic and commuting pressures
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Chapter 15: Organizational Design and Structure
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Sample Questions
Q1) An organization that is high in formalization, centralization, specialization, standardization, and complexity and has a tall hierarchy of authority is said to be highly
A)flexible
B)anthropocentric
C)simplified
D)bureaucratic
Q2) The _____ is a decentralized form of organization that emphasizes the expertise of the employees in the operating core of the organization.
A)professional bureaucracy
B)machine bureaucracy
C)adhocracy
D)simple structure
Q3) The geographic dispersion of an organization's offices, plants, and personnel is referred to as:
A)vertical differentiation.
B)horizontal differentiation.
C)departmental differentiation.
D)spatial differentiation.
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Page 17
Chapter 16: Organizational Culture
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Sample Questions
Q1) Provide an organizational example of each of the following artifacts: ceremony and story.
Q2) In the context of changing organizational culture, which of the following is a step that a manager should take after he or she has examined the justifications for the changed behavior of the employees?
A)The manager should send a consistent message about the new values and beliefs.
B)The manager should hire and socialize members who fit in with the new culture.
C)The manager should find out if the employees are buying into the new set of values.
D)The manager should remove members who reject the new culture.
Q3) The focus of the Organizational Culture Inventory is on:
A)artifacts.
B)behaviors.
C)values.
D)assumptions.
Q4) Changing an organization's culture is difficult because:
A)attitudes cannot be changed.
B)culture is deeply ingrained.
C)norms are determined by the top management.
D)individuals cannot change their behavior.
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Chapter 17: Career Management
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Sample Questions
Q1) With their level of experience, older workers can serve as mentors to other employees in an organization.
A)True
B)False
Q2) A person with a technical/functional competence anchor is likely to be most efficient working:
A)as a machine operator.
B)as an accountant.
C)as a freelance photographer.
D)as an assembly line worker.
Q3) How are career anchors modified?
Q4) The old one-employer focus meant:
A)forgoing technical or functional development in favor of firm specific learning.
B)focusing on technical and functional development of employees.
C)acquiring skills that can be marketed across organizations.
D)focusing on the strategies of competing firms.
Q5) Briefly discuss the differences between the new and old meaning of career.
Q6) Briefly describe the four-stage career model and indicate one or more important activities in each stage.
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Chapter 18: Managing Change
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Sample Questions
Q1) Which of the following is true of globalization?
A)Globalizing an organization requires only structural changes in organizations.
B)Globalization gives less importance to changes in the minds of employees.
C)Globalization is an internal force for change in organizations.
D)Globalizing an organization means rethinking the most efficient ways to use resources.
Q2) Which of the following is true of change leaders within organizations?
A)They are more task oriented than general managers.
B)They operate in only one leadership style.
C)They are uncomfortable with uncertainty.
D)They use a balance of technical and interpersonal skills.
Q3) The power players in the global market are the organizations that can capitalize on emerging markets throughout the world.
A)True
B)False
Q4) Unplanned change is incremental and results from a deliberate decision to alter an organization.
A)True
B)False
Q5) Briefly explain the external and internal forces for change in organizations.
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