Business Administration Practice Exam
Course Introduction
Business Administration is a comprehensive course designed to introduce students to the fundamental concepts, principles, and practices essential for the effective management and operation of businesses. Covering areas such as organizational structure, management functions, leadership, marketing, finance, operations, and human resources, this course equips students with the knowledge and skills necessary to analyze business environments, develop strategic plans, and solve organizational problems. Through case studies, group projects, and real-world examples, students gain practical insights into decision-making, ethical considerations, and the dynamic role of managers in both small and large enterprises. This foundation prepares learners for advanced studies or careers in a wide range of business fields.
Recommended Textbook
Organizational Behavior 3rd Edition by Michael
A. Hitt
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14 Chapters
2400 Verified Questions
2400 Flashcards
Source URL: https://quizplus.com/study-set/1321 Page 2
Chapter 1: A Strategic Approach to Organizational Behavior
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170 Verified Questions
170 Flashcards
Source URL: https://quizplus.com/quiz/26335
Sample Questions
Q1) ___________require(s) that senior, middle and lower-level managers all recognize human capital as the organization's most important resource.
A) All organizations
B) Optimistic OB
C) High-Involvement Management
D) Selective Hiring Theory
E) EQ Theory
Answer: C
Q2) In high-involvement management-selective hiring involves having:
A) small pools of applicants
B) large pools of applicants
C) indiscriminate pools of applicants
D) modest pools of applicants
E) large and small pools of applicants
Answer: B
Q3) Strategic managers must always seek simple answers to resolve organizational issues.
A)True
B)False
Answer: False
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Chapter 2: Organizational Diversity
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173 Verified Questions
173 Flashcards
Source URL: https://quizplus.com/quiz/26336
Sample Questions
Q1) Many organizations have voluntarily adopted diversity management programs.
A)True
B)False
Answer: True
Q2) A retail store recently posted a sign at each cash register that reminded clerks to "Be especially watchful of individuals from South America as they are most likely to be shoplifters." This is an example of _______________.
Answer: prejudice or stereotyping
Q3) Affirmative Action Programs:
A) assume individuals will assimilate into the organization
B) assume individuals will not assimilate into the organization
C) assume that it is the individual's choice to assimilate into the organization
D) assume most individuals will not choose to assimilate into the organization
E) None of the above
Answer: A
Q4) For a diversity management program to be successful, it must be linked to the organization's ________________.
Answer: strategic plan
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Chapter 3: Organizational Behavior in a Global Context
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172 Verified Questions
172 Flashcards
Source URL: https://quizplus.com/quiz/26337
Sample Questions
Q1) Low-context cultures value performance and expertise and prefer to develop agreements that are formal and legalistic.
A)True
B)False
Answer: True
Q2) The country with the least amount of corruption is:
A) Chad
B) The U.S.
C) Somalia
D) Myanmar
E) New Zealand
Answer: E
Q3) ________are teams that rely heavily on electronically mediated communication rather than face-to-face meetings as the means to coordinate work.
Answer: Virtual electronic teams
Q4) __________cultures prefer to develop agreements that are formal and perhaps legalistic.
Answer: Low-context
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Page 5
Chapter 4: Learning and Perception
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172 Verified Questions
172 Flashcards
Source URL: https://quizplus.com/quiz/26338
Sample Questions
Q1) Assuming that most other people have the same values and beliefs as we do is known as projecting.
A)True
B)False
Q2) OB Mod research reveals that performance improvements tend to be greater in manufacturing organizations than in service organizations.
A)True
B)False
Q3) "We are ladies and gentlemen serving ladies and gentlemen," is the credo of the Four Seasons Hotel.
A)True
B)False
Q4) The simplest schedule of reinforcement is:
A) intermittent
B) continuous
C) temporary
D) interval
E) variable
Q5) Define OB Mod and identify the basic goal of OB Mod.
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Chapter 5: Personality, Intelligence, Attitudes, and Emotions
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172 Verified Questions
172 Flashcards
Source URL: https://quizplus.com/quiz/26339
Sample Questions
Q1) A recent survey found that over 30 percent of employers use some form of _____test to hire employees.
Q2) Self-monitoring is the degree to which an individual attempts to present the image he or she thinks others want to see in a given situation.
A)True
B)False
Q3) The two most thoroughly examined attitudes in strategic OB are job satisfaction and organizational citizenship behavior.
A)True
B)False
Q4) Cognitive ability is more commonly referred to as __________.
Q5) Specific abilities generally associated with emotional intelligence include self-awareness, self-regulation, motivation, social skill, and ________.
A) control
B) empathy
C) influence
D) drive
E) none of the above
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Chapter 6: Work Motivation
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172 Verified Questions
172 Flashcards
Source URL: https://quizplus.com/quiz/26340
Sample Questions
Q1) With regard to the two-factor theory the factors related to dissatisfaction are called:
A) dissatisfiers
B) hygienes
C) actualizers
D) Both A and B
E) All of the above
Q2) The need for power can be defined as the desire to influence people and events.
A)True
B)False
Q3) The factors related to job satisfaction have been called satisfiers or motivators.
A)True
B)False
Q4) A person's level of performance is a function of cognition and ability.
A)True
B)False
Q5) The most basic level of need in the needs hierarchy is____.
Q6) A ___________is one need that predominates over other needs.
Q7) The expectancy theory was developed by _______
Page 8
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Chapter 7: Stress and Well-Being
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174 Verified Questions
174 Flashcards
Source URL: https://quizplus.com/quiz/26341
Sample Questions
Q1) Monitoring employee behavior is an example of environmental stress.
A)True
B)False
Q2) _______is a situation in which different roles lead to conflicting expectations.
Q3) Absenteeism and diminished productivity are two stress-related consequences that cost organizations billions of dollars each year.
A)True
B)False
Q4) When stressed, the body ________hormones. A) produces B) stops production of C) releases D) interferes with the production of E) none of the above
Q5) List and describe four major tactics individuals can use to cope with existing stress.
Q6) Sources of stress can be real or imagined.
A)True B)False
Q7) ________is characterized by competitiveness, aggressiveness, and impatience.
Page 9
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Chapter 8: Leadership
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170 Verified Questions
170 Flashcards
Source URL: https://quizplus.com/quiz/26342
Sample Questions
Q1) The __________model suggests that there should be no difference in the way male and female leaders behave.
Q2) Tact and prestige are traits associated with leadership.
A)True
B)False
Q3) Leadership is the process of providing general direction to individuals to help achieve_______.
A) peace
B) goals
C) compensation
D) motivation
E) consistent cognitions
Q4) LMX stands for the leader-member exchange model.
A)True
B)False
Q5) Two large leadership studies were conducted in the early 1900s at ______ and
Q6) Servant leaders do not seek out leadership roles.
A)True
B)False
Page 10
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Chapter 9: Communication
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171 Verified Questions
171 Flashcards
Source URL: https://quizplus.com/quiz/26343
Sample Questions
Q1) Define nonverbal communication and identify three nonverbal clues that might indicate that someone is lying. Explain a type of business situation where being able to read body language would be important.
Q2) IBM's virtual conference was ________ expensive than a face-to-face conference would have been.
Q3) Organizational communication is _________ with organizational effectiveness. A) synonymous B) reduced C) unrelated D) interrelated E) none of the above
Q4) People of __________cultures are able to discern and label facial expressions showing certain basic emotions in the same way. A) some B) a few C) limited D) all E) specific
Q5) _________refers to communication from supervisor to subordinate.
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Chapter 10: Decision Making by Individuals and Groups
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171 Verified Questions
171 Flashcards
Source URL: https://quizplus.com/quiz/26344
Sample Questions
Q1) According to Dawn Ostroff, ultimately the people who are successful in the TV business have a tacit ability to make right decisions based on a wide variety of inputs.
A)True
B)False
Q2) A technique in overcoming the problems of standard group brainstorming is:
A) groupthink
B) groupstorming
C) brain-writing
D) electronic brainstorming
E) Both C and D
Q3) In choosing between less and more risky options, an individual's _____often plays a role.
A) Risk taking propensity
B) Background
C) Physical features
D) Cognitive ability
E) Both C and D
Q4) Discuss and define any three of the cognitive shortcuts/biases that occur in the decision making process and why they occur.
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Chapter 11: Groups and Teams
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171 Verified Questions
171 Flashcards
Source URL: https://quizplus.com/quiz/26345
Sample Questions
Q1) Identity groups are groups based on the social identities of members.
A)True
B)False
Q2) Unitary tasks are tasks that can be separated into subcomponents.
A)True
B)False
Q3) Organizations have reported a great deal of success with:
A) team composition studies
B) team performance studies
C) work teams
D) effective teamwork studies
E) none of the above
Q4) ______ roles involve behaviors aimed at achieving the team's performance goals and tasks.
Q5) In many instances, virtual teams have been found to be more effective than face-to-face teams.
A)True
B)False
Q6) Starbucks has effective product___________.
Q7) A production team is an example of a _______ team.
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Chapter 12: Conflict, Negotiation, Power, and Politics
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171 Verified Questions
171 Flashcards
Source URL: https://quizplus.com/quiz/26346
Sample Questions
Q1) When individuals have ________goals, they often engage in conflict.
A) cooperative
B) interdependent
C) dependent
D) competing
E) none of the above
Q2) When individuals receive negative feedback because of poor past performance they often perceive it as a(n):
A) boon
B) threat
C) internal attribution
D) external attribution
E) none of the above
Q3) Facilitation of change is an example of a functional consequence of conflict for organizations.
A)True
B)False
Q4) _________conflict is conflict that interferes with performance.
Q5) __________conflict concerns responsibilities and how work should be completed.
Page 14
Q6) People derive _______power from the positions they hold in the organization.
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Chapter 13: Organizational Structure and Culture
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171 Verified Questions
171 Flashcards
Source URL: https://quizplus.com/quiz/26347
Sample Questions
Q1) ____________is the degree to which associates and managers have jobs with narrow scopes and limited variety.
A) Specialization
B) Centralization
C) Decentralization
D) Formalization
E) none of the above
Q2) AMT stands for:
Q3) SBU stands for:
Q4) Managers use ______to monitor their organization's current culture.
A) subcultures
B) cultural audits
C) discernment audits
D) credit audits
E) constructive audits
Q5) If an organization has multiple products or services it can group its resources into
Q6) An organization's structure can be described in terms of its _______ characteristics and its ______ characteristics.
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Q7) ___________is the degree to which an environment is complex and changing.
Chapter 14: Organizational Change and Development
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170 Verified Questions
170 Flashcards
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Sample Questions
Q1) The CEO and senior managers want to grow the organization by increasing product diversity. Several middle managers question the potential outcomes of such a change. Their resistance is most likely caused by:
A) lack of understanding.
B) different assessments.
C) self-interest.
D) low tolerance for change.
E) all of the above.
Q2) Organizations experience both internal and external pressure to change.
A)True
B)False
Q3) Changes in regulations potentially affect:
A) economic activity
B) investment decisions
C) willingness of foreign firms to enter a market
D) organizational strategies and change
E) all of the above
Q4) OD represents organization development.
A)True
B)False
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