Business Administration Practice Exam
Course Introduction
Business Administration is an interdisciplinary field that focuses on the planning, organization, direction, and control of business operations. The course covers foundational topics such as management principles, organizational behavior, accounting, finance, marketing, and human resources. Students will gain an understanding of how businesses operate in various environments, learn to make strategic decisions, and develop problem-solving and leadership skills essential for managing both small and large enterprises. Through theoretical frameworks and practical case studies, the course prepares students for careers in a wide range of industries and equips them with the necessary tools to adapt to the dynamic landscape of global business.
Recommended Textbook
Managing Human Resources 17th Edition by Scott Snell
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Page 2
Chapter 1: The Challenge of Human Resources Management
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Sample Questions
Q1) Women who are employed full-time today make about _____ of what men employed full-time make.
A)50 percent
B)95 percent
C)79 percent
D)100 percent
Answer: C
Q2) Which strategy refers to the planned elimination of jobs?
A)Downsizing
B)Outsourcing
C)Nearshoring
D)Reengineering
Answer: A
Q3) Human capital is _____ and _____ be managed the way organizations manage jobs,products,and technologies.
A)tangible; cannot
B)tangible; can
C)intangible; cannot
D)intangible; can
Answer: C
Page 3
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Chapter 2: Strategy and Human Resources Planning
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Sample Questions
Q1) Which of the following is NOT an element of organizational growth?
A)Increased employee productivity
B)Large number of employees
C)Employees developing or acquiring new skills
D)High employee turnover rate
Answer: D
Q2) Organizational core values form the foundation of a firm's decisions.
A)True
B)False
Answer: True
Q3) _____ is the ability of an organization to rapidly reallocate resources to new or changing needs.
A)Coordination flexibility
B)Predicted flexibility
C)Organizational capability
D)Turnover capability
Answer: A
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Chapter 3: Equal Employment Opportunity and Human Resources Management
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Sample Questions
Q1) Title VII of the Civil Rights Act provides employees with a statutory right to complete religious freedom in the workplace.
A)True
B)False
Answer: False
Q2) Managers cannot be sued for discrimination because they merely act as agents of their employer.
A)True
B)False
Answer: False
Q3) Giving preference to members of protected classes to the extent that unprotected individuals believe they are suffering is known as:
A)sexual harassment.
B)retaliation.
C)affirmative action.
D)reverse discrimination.
Answer: D
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Page 5
Chapter 4: Job Analysis and Job Design
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Sample Questions
Q1) In the job characteristics model,skill variety refers to the amount of freedom held by an employee to schedule work and perform its activities.
A)True
B)False
Q2) The statements in a job description covering job duties or essential job functions are usually arranged in:
A)alphabetical order.
B)numerical order.
C)order of importance.
D)sequential order.
Q3) Employers favor job sharing since it serves to:
A)reduce labor costs.
B)reduce layoffs.
C)reduce training costs.
D)reduce employee appraisals.
Q4) Explain the characteristics of effective teams.
Q5) Software programs,more often than not,actually hinder the job analysis process. A)True B)False
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Chapter 5: Expanding the Talent Pool: Recruitment and Careers
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Sample Questions
Q1) A program that provides for a relatively rapid progression through a number of managerial positions is known as a:
A)management development program.
B)fast-track program.
C)career advancement program.
D)fast-mentor program.
Q2) Retirees often return to their old employers because:
A)they cannot afford their retirement lifestyle.
B)the Age Discrimination Act has eliminated mandatory retirement ages.
C)the employers request them to comeback.
D)they have knowledge of their employers' needs despite the negative effect on their work groups.
Q3) Which of the following is NOT a form of internal recruiting?
A)Job postings
B)Performance appraisals
C)Mobile recruiting
D)Skill inventories
Q4) Mentoring functions can be formal or informal.
A)True
B)False
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Chapter 6: Employee Selection
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Sample Questions
Q1) According to the "Big Five" factors,_____ means the degree to which someone is talkative,sociable,active,aggressive,and excitable.
A)extroversion
B)agreeableness
C)conscientiousness
D)neuroticism
Q2) Data obtained from nondirective interviews are difficult to validate.
A)True
B)False
Q3) The multiple hurdle model is a sequential strategy in which only the applicants with the highest scores at an initial test stage go on to subsequent stages.
A)True
B)False
Q4) The degree to which a test or selection procedure measures a person's attributes is termed:
A)evidence.
B)accuracy.
C)reliability.
D)validity.
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Chapter 7: Training and Development
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Sample Questions
Q1) Internship programs that are done well benefit students,schools,and employers.
A)True
B)False
Q2) On-the-job experiences are used most commonly by organizations to develop managers.
A)True
B)False
Q3) A person analysis is the process of determining what the content of the training program should be,based on a study of the tasks and duties involved in the job.
A)True
B)False
Q4) Whole-vs-Part Learning:
A)builds a bridge between employees and the organization.
B)provides learning through repetition.
C)sets a road map for the training course, objectives, and learning points.
D)breaks down tasks to facilitate learning.
Q5) E-learning allows a firm to bring the training to employees.
A)True
B)False
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Chapter 8: Performance Management and the Employee
Appraisal Process
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Sample Questions
Q1) Studies have shown that employees who earn performance-based pay are more satisfied.
A)True
B)False
Q2) If an employee is doing something wrong,waiting for a formal evaluation later in the year to communicate that information is an example of a balanced approach to effective communication.
A)True
B)False
Q3) Results evaluations often give employees responsibility for their outcomes and discretion over the way they accomplish them.
A)True
B)False
Q4) An inappropriate interview technique in which praise serves to cushion criticism by alternating positive statements with negative statements is known as:
A)the sandwich technique.
B)the cushioning technique.
C)the rollercoaster technique.
D)sympathetic interviewing.
Page 10
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Chapter 9: Managing Compensation
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Sample Questions
Q1) The job ranking system ranks jobs on the basis of relative worth and can be done by a single person familiar with all jobs.
A)True
B)False
Q2) Wages gained through collective bargaining extend:
A)to hourly employees only.
B)to both hourly and management employees.
C)beyond the segment of the labor force that is unionized.
D)to both exempt and nonexempt employees.
Q3) Jobs that are grouped into the same pay grade should:
A)all receive the same wage rate in order to achieve equality.
B)be paid within a range that does not overlap with bordering job grades so that distinctions between grades are maintained.
C)be paid within a range that may overlap with adjoining grades, so that an employee with experience can be paid as much as or more than a newer employee in a higher grade.
D)be paid at different wage rates because the worth of these jobs to the organization may differ.
Q4) Briefly discuss the motivating value of pay equity for employees.
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Chapter 10: Pay-For-Performance: Incentive Rewards
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Sample Questions
Q1) A cash or stock award determined by increase in stock price during any time chosen by the executive in the option period,which does not require executive financing is known as:
A)phantom stock.
B)stock appreciation rights.
C)restricted stock.
D)performance shares.
Q2) The standard hour plan provides bonus payment for completing work in less than the specified time.
A)True
B)False
Q3) Briefly discuss three individual incentive plans.
Q4) Meshing compensation and organizational objectives help employees assume ownership of their jobs,thereby improving their effort and overall job performance.
A)True B)False
Q5) More than 80 percent of companies globally are offering variable pay programs. A)True B)False
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Chapter 11: Employee Benefits
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Sample Questions
Q1) A pension plan where contributions are made solely by the employer is referred to as a:
A)contributory plan.
B)noncontributory plan.
C)defined-benefit plan.
D)defined-contribution plan.
Q2) Today,the majority of U.S.employees get health coverage through their employers. A)True
B)False
Q3) Why have 401(k)plans become so popular?
Q4) Annual interest earned on cash-balance pension plans are often tied to a:
A)20-year Treasury rate.
B)10-year Treasury rate.
C)15-year Treasury rate.
D)30-year Treasury rate.
Q5) Most companies require their employees to either take their vacation days by the end of the year or forfeit them.
A)True
B)False
Q6) Describe the requirements and provisions of the Family and Medical Leave Act.
Page 13
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Chapter 12: Promoting Safety and Health
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Sample Questions
Q1) Recordable cases that must be reported on Occupational Safety and Health Act (OSHA) Form 300 include any injury or illness treated with first aid.
A)True
B)False
Q2) Upper-level operational managers have traditionally been the bedrock for encouraging health and safety in their organizations.
A)True
B)False
Q3) The Occupational Safety and Health Administration (OSHA)is legally permitted to inspect workplaces unannounced.
A)True
B)False
Q4) Back injuries are a nation's number one workplace safety problem.
A)True
B)False
Q5) Self-employed workers are not covered under the Occupational Safety and Health Act (OSHA).
A)True
B)False
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Chapter 13: Employee Rights and Discipline
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Sample Questions
Q1) If managers want to maintain an effective open-door policy,they must:
A)formalize the procedure and encourage employees to start at the top.
B)ensure that employees come to them only with job-related concerns.
C)emphasize that they can offer solutions only on an advisory basis.
D)encourage employees to voice their complaints and listen honestly to those concerns.
Q2) In _____,the U.S.Supreme Court ruled that employees can file discrimination suits with the EEOC even when the employer has a mandatory arbitration agreement that is signed by the employee.
A)EEOC v. Waffle House Inc.
B)EEOC v. Adams
C)EEOC v. Interstate/Johnson Lane Corp.
D)EEOC v. United States
Q3) Employers can discipline employees for off-duty conduct,but there must be a relationship between the employees' behavior and the effect of that behavior on the organization.
A)True
B)False
Q4) What are the key components of a good disciplinary model?
Q5) What is progressive discipline? How does it differ from positive discipline?
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Chapter 14: The Dynamics of Labor Relations
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Sample Questions
Q1) States are permitted to enact legislation prohibiting compulsory union membership as a condition of employment under the:
A)Wagner Act.
B)Railway Labor Act.
C)Taft-Hartley Act.
D)Landrum-Griffin Act.
Q2) The Landrum-Griffin Act was passed in 1959 in an effort by Congress to safeguard Union member rights and prevent racketeering and other similar practices by employers and union officers.
A)True
B)False
Q3) List some typical and some progressive clauses found in a labor agreement.
Q4) In about 25% of unionizing campaigns,unions are unable to secure a contract after winning a representation election.
A)True
B)False
Q5) The Taft-Hartley Act was passed to place certain restraints on union practices. A)True
B)False
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Chapter 15: International Human Resources Management
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Sample Questions
Q1) Japanese managers tend to be _____ in their decision-making style when compared with U.S.managers.
A)more participatory
B)the same
C)more autocratic
D)more likely to involve very few people
Q2) In using the balance sheet approach to compensating expatriate managers,the term "incentives" refers to the concept of:
A)paying essentially the same as home-country counterparts are paid in similar jobs.
B)compensating the managers for separation from family and friends.
C)covering moving, storage, and educational expenses.
D)offsetting the higher costs of overseas goods, services, and housing.
Q3) Subsidiaries of multidomestic corporations are run as independent companies.
A)True
B)False
Q4) What are the steps involved in selecting individuals for an international assignment?
Q5) Describe helpful guidelines in repatriating employees from an overseas assignment.
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Page 17
Chapter 16: Creating High-Performance Work Systems
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Sample Questions
Q1) High-performance work systems need to be periodically evaluated in terms of organizational priorities and initiatives.
A)True
B)False
Q2) Each organization has unique circumstances,and parties are more likely to commit to procedures they create and own.
A)True
B)False
Q3) HR Scorecards can be used to diagnose both horizontal fit and vertical fit in a relatively straightforward way.
A)True
B)False
Q4) Involving union members after the completion of design process and implementation plan helps to build a bridge toward employee buy-in.
A)True
B)False
Q5) Describe how high-performance work systems (HPWSs)can create competitive advantage for an organization.
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