Business Administration Practice Exam
Course Introduction
Business Administration is a comprehensive course that introduces students to the fundamental principles and practices underpinning modern organizations. Topics include management theory, organizational structure, business ethics, strategic planning, marketing, finance, operations, and human resource management. Through real-world case studies and practical exercises, students gain analytical and decision-making skills essential for effective leadership and problem solving in a variety of business environments. This course lays a strong foundation for advanced study in business disciplines and prepares students for diverse career opportunities in corporate, government, and nonprofit sectors.
Recommended Textbook
Managing for Quality and Performance Excellence 9th Edition by James R. Evans
Available Study Resources on Quizplus
14 Chapters
1153 Verified Questions
1153 Flashcards
Source URL: https://quizplus.com/study-set/2578
Page 2
Chapter 1: Introduction to Quality
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/51285
Sample Questions
Q1) According to the manufacturing perspective of quality,quality is based on the relationship of product benefits to price
A)True
B)False
Answer: False
Q2) Which of the following business support functions helps in achieving quality by ensuring that the product labeling,packaging,and safety measures are in compliance with the rules and regulations?
A)Marketing and sales
B)Legal services
C)Tool engineering
D)Finance and accounting
Answer: B
Q3) The Six Sigma approach for quality improvement requires increased levels of training and education for both managers and front-line employees.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
3
Chapter 2: Foundations of Quality Management
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/51286
Sample Questions
Q1) A quality management system represents a specific implementation of quality concepts,standards,methods,and tools,and is unique to an organization.
A)True
B)False
Answer: True
Q2) Setting simple goals and targets is one of the practices that are used for implementing leadership as a quality management principle.
A)True
B)False
Answer: False
Q3) Feigenbaum popularized the term _____,which described the portion of plant capacity wasted due to poor quality.
A)exponential distribution
B)hidden factory
C)quincunx
D)quality trilogy
Answer: B
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Customer Focus
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/51287
Sample Questions
Q1) The net promoter score is the difference in the percentage of promoters and detractors.
A)True
B)False
Answer: True
Q2) How does Harley-Davidson define its customer segments for heavyweight (651+ cc) motorcycles?
Answer: Harley defines its customer segments for heavyweight (651+ cc) motorcycles as:
1.Traditional (a basic motorcycle which usually features upright seating for one or two passengers);
2.Sportbike (incorporates racing technology,aerodynamic styling,low handlebars with a "sport" riding position and high performance tires);
3.Cruiser (emphasizes styling and individual owner customization);
4.Touring (incorporates features such as saddlebags,fairings,or large luggage compartments and emphasizes rider comfort and load capacity); and
5.Dual (designed with the capability for use on public roads as well as for off-highway recreational use).
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Workforce Focus
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/51288
Sample Questions
Q1) What advantages does employee engagement offer to an organization over traditional management practices?
Q2) The nominal group technique helps to achieve consensus among team members by providing a way to prioritize and focus on important project objectives during the project definition stage.
A)True
B)False
Q3) Kenneth who works as a process associate in a company is unable to achieve a worklife balance.His personal problems are affecting his job performance.Even though he spends most of his time in office,he is not able to perform his job effectively.According to the "engagement index" developed by Gallup,Kenneth will fall into the category of
A)actively engaged employees
B)not engaged employees
C)engaged employees
D)actively disengaged employees
Q4) Why is it important to assess workforce engagement and satisfaction? How do organizations measure workforce effectiveness?
Q5) How did the HR team at Hewitt Associates retain proficient CS representatives?
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Process Focus
Available Study Resources on Quizplus for this Chatper
79 Verified Questions
79 Flashcards
Source URL: https://quizplus.com/quiz/51289
Sample Questions
Q1) How are team members empowered at K&N?
Q2) Value-creation process requirements are driven by internal customer needs.
A)True
B)False
Q3) Reduction in cycle time of a process leads to improvement in quality of products as it reduces the potential for mistakes and errors.
A)True
B)False
Q4) As customization of services increases,_____ become(s) a bigger factor in the ability to provide high quality service to the customers.
A)professional judgement of the employees
B)processes and procedures
C)employee behavior
D)physical facilities
Q5) Benchmarking encourages employees to continuously innovate.
A)True
B)False
Q6) Why do organizations focus on improving the agility and flexibility of their processes?
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Statistical Methods in Quality Management
Available Study Resources on Quizplus for this Chatper
95 Verified Questions
95 Flashcards
Source URL: https://quizplus.com/quiz/51290
Sample Questions
Q1) The approximation to a normal distribution can be assumed for sample sizes of
A)15
B)20
C)25
D)30 or more
Q2) The sampling method where every item in the population has an equal probability of being selected is called:
A)simple random sampling.
B)cluster sampling.
C)systematic sampling.
D)judgment sampling.
Q3) The variance is the simplest measure of dispersion and is computed as the difference between the maximum value and the minimum value in the data set.
A)True
B)False
Q4) What are the rules that apply when calculating probabilities of events?
Q5) What was the primary hypothesis stated by the team? What is the additional hypothesis investigated?
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Design for Quality and Product Excellence
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/51291
Sample Questions
Q1) Describe the microphone drop test procedure used by Shure Inc.
Q2) Which of the following is the first phase of a typical product development process?
A)Product/process development
B)Idea generation
C)Preliminary concept development
D)Market introduction
Q3) _____ involves the adoption of an idea,process,technology,product,or business model that is either new or new to its proposed application.
A)Concurrent engineering
B)Total quality management (TQM)
C)Design optimization
D)Innovation
Q4) If an idea survives the concept stage of product development,the actual design process begins by evaluating design alternatives and determining engineering specifications for all materials,components,and parts.
A)True
B)False
Q5) What is the mission and philosophy of Shure Inc.?
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Measuring and Controlling Quality
Available Study Resources on Quizplus for this Chatper
104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/51292
Sample Questions
Q1) Short repeated patterns in a control chart,with alternating high peaks and low valleys,are known as:
A)trends.
B)cycles.
C)shifts.
D)runs.
Q2) The frequency of sampling in pre-control is often determined by dividing the time period between two successive out-of-control signals by six.
A)True
B)False
Q3) If the cost of investigating an operation to identify the cause of an apparent out-of-control condition is low,narrower control limits should be selected.
A)True
B)False
Q4) Which of the following is a major advantage of np-charts?
A)They can be used for variable sample sizes.
B)They are more accurate than p-charts.
C)They are easier to understand for production personnel.
D)The control limits are based on binomial distribution.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Process Improvement and Six Sigma
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/51293
Sample Questions
Q1) Order BZ-34265 began the "check order" activity at 1:35 P.M and finished at 2:03 P.M.The completion time for this activity is _____.
A)32 mins
B)18 mins
C)28mins
D)30 mins
Q2) List the steps that were characterized by the highest degree of variability and the greatest chance for error in the analysis of medication delivery by IV infusions.
Q3) In the context of a Six Sigma team,green belts are full-time Six Sigma experts who are responsible for Six Sigma strategy,training,mentoring,deployment,and results.
A)True
B)False
Q4) The "plan" stage in the PDSA cycle involves determining whether the trial plan is working correctly by evaluating the results.
A)True
B)False
Q5) Describe the concepts on which the core philosophy of six sigma is based.
To view all questions and flashcards with answers, click on the resource link above.
11
Chapter 10: The Baldrige Framework for Performance Excellence
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/51294
Sample Questions
Q1) The criteria for performance excellence for the Malcolm Baldrige Award consist of a hierarchical set of categories,items,and areas to address.Which of the following is NOT one of them?
A)Strategic Planning
B)Workforce Focus
C)Measurement,Analysis,and Knowledge management
D)Return on investment
Q2) Strong Cement is a cement-manufacturing company headquartered in the U.S.As part of its organizational policy,the management establishes,plans,and implements measurement,monitoring,and improvement activities; monitors information about customer satisfaction as a performance metric; and acquires and analyzes data to determine improvement effectiveness.The management is following the guidelines of
A)Six Sigma
B)Baldrige
C)Deming
D)ISO 9000:2000
Q3) Describe how a Six Sigma project may lead to increase in customer satisfaction.
Q4) What is the performance excellence framework used by AtlantiCare?
Q5) How does AtlantiCare empower its employees in individual business units?
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Strategy and Performance Excellence
Available Study Resources on Quizplus for this Chatper
78 Verified Questions
78 Flashcards
Source URL: https://quizplus.com/quiz/51295
Sample Questions
Q1) The major drawback of the matrix-type organization is that it:
A)can be used only for project work.
B)requires split loyalty.
C)decreases the efficiency of personnel use.
D)decreases the coordination in a project work.
Q2) What are the steps in the Branch-Smith strategic planning process?
Q3) _____ represents the critical stage in planning when strategic objectives and goals are made specific so that effective,organization-wide understanding and deployment are possible.
A)Mission statement development
B)Vision statement development
C)Action plan development
D)Operations planning and scheduling
Q4) What simple fact could help explain the rapid growth,holistic use,and impressive results of Six Sigma at Cigna?
Q5) The challenges of the huge cost of care and quality of care facing the U.S.health care industry have led Cigna managers to wonder whether they could extend its improvement methodology to the industry as a whole.What are some of the key challenges in the U.S.health care marketplace?
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Measurement and Knowledge Management for Performance Excellence
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/51296
Sample Questions
Q1) Discuss the focus of the voice of the employee,voice of the business,and the voice of the customer.
Q2) The process in which locations,divisions and functions in an organizational structure focus on maximizing their own accomplishments and rewards was called _____ by Deming.
A)suboptimization
B)return on quality
C)Interlinking
D)lean production
Q3) Which of the following perspectives of the balanced scorecard includes intellectual assets,employee satisfaction,market innovation,and skills development?
A)Financial and internal perspective
B)Internal perspective
C)Innovation and learning perspective
D)Customer perspective
Q4) What is the result of the improvements in the workplace and the aggressive implementation of automation in the U.S.Postal services?
Q5) List the purposes of a performance measurement system.
Q6) List the four perspectives of Kaplan and Nortan's balanced scorecard.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Leadership for Performance Excellence
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/51297
Sample Questions
Q1) The leadership system discourages initiative and risk taking.
A)True
B)False
Q2) Discuss the transactional leadership theory.
Q3) In the context of transactional leadership theory,contingent reward behavior includes clarification of the work required to obtain rewards to influence motivation.
A)True
B)False
Q4) Successful leaders avoid using newsletters and e-mails to continually promote their vision throughout the organization.
A)True
B)False
Q5) The concept of strategic leadership has moved leadership perspectives away from the team- and system-based "great group" concept toward a solitary "great leader" paradigm.
A)True
B)False
Q6) What were the requirements of the new leadership model,conceived by the Crosbys and the plant leaders?
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Building and Sustaining Quality and Performance Excellence
Available Study Resources on Quizplus for this Chatper
77 Verified Questions
77 Flashcards
Source URL: https://quizplus.com/quiz/51298
Sample Questions
Q1) Summarize a culture of performance excellence within an organization.
Q2) List the performance improvements that resulted from Veridian's quality initiatives.
Q3) A $50 million information system has been upgraded by a healthcare organization as they discovered weaknesses in the organization's ability to collect and analyze information.This is an example of a _____ change within the organization.
A)policy
B)strategic
C)process
D)tactical
Q4) With respect to American Express's change process,which of the following steps answer the question "How are we going to manage the effort on an ongoing basis?"
A)Driving commitment
B)Creating a vision
C)Accelerating the transition
D)Sustaining momentum
Q5) How did Six Sigma Plus originate?
Q6) What is the goal of Veridian Homes?
Q7) Name the two companies that merged to form Veridian Homes.
To view all questions and flashcards with answers, click on the resource link above. Page 16