Business Administration
Mock Exam
Course Introduction
Business Administration is an interdisciplinary field that focuses on the planning, organization, direction, and control of business operations. The course introduces students to key concepts in management, marketing, finance, human resources, operations, and strategic decision-making. Emphasizing both theoretical foundations and practical applications, the course equips students with analytical, leadership, and communication skills necessary to succeed in various organizational settings. Through case studies, group projects, and real-world scenarios, students gain insights into effective business practices, ethical considerations, and global business trends.
Recommended Textbook Essentials of Management 9th Edition by Andrew
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J. DuBrin
Page 2
Chapter 1: The Managers Job
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Source URL: https://quizplus.com/quiz/20197
Sample Questions
Q1) C-level manager is a recent term used to describe a top-level manager.
A)True
B)False
Answer: True
Q2) The quantitative approach to management emphasizes methods in decision making, based on the scientific method.
A)True
B)False
Answer: True
Q3) With respect to creating visions, leaders often fail because they do not
A) have fancy enough visions.
B) convert their visions into results.
C) use visions for inspiration.
D) bribe people for accomplishing a vision.
Answer: B
Q4) The vice-president of merchandising in a retail store would be considered a functional manager.
A)True
B)False
Answer: True
Page 3
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Chapter 2: International Management and Cultural Diversity
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Sample Questions
Q1) A big boost to international trade in recent years is that international laws have been quite successful in stopping unauthorized copies of products.
A)True
B)False
Answer: False
Q2) A major success factor in building a business in another country is
A) to hire citizens from the United States.
B) to judge candidates based on U.S. perceptions and criteria.
C) to sell American products.
D) to hire talented citizens of that country to fill important positions.
Answer: D
Q3) A major problem for the international business manager is
A) converting currency from one country to another.
B) revenue lost due to pirating in other countries.
C) finding countries with a large enough consumer base.
D) finding Spanish-speaking workers in the United States.
Answer: B
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Page 4
Chapter 3: Ethics and Social Responsibility
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Sample Questions
Q1) In some situations a company action can be legal, yet still unethical.
A)True
B)False
Answer: True
Q2) A study of Wal-Mart suggests that what constitutes being socially responsible is not so clear cut.
A)True
B)False
Answer: True
Q3) Parties often disagree about what constitutes socially responsible behavior, such as selling handguns in a retail store.
A)True
B)False
Answer: True
Q4) The purpose of backdating stock options is to give the stock-option holder
A) large payout on his or her birthday.
B) tax-free investment.
C) chance to diversify his or her stock portfolio.
D) sure profit on the options.
Answer: D
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Chapter 4: Essentials of Planning
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Sample Questions
Q1) Operational planning often focuses on the short term.
A)True
B)False
Q2) In planning, measuring external threats is part of defining the present situation.
A)True
B)False
Q3) Corporate-level strategy helps answer the question, "Which businesses should we enter?"
A)True
B)False
Q4) A key difference between a vision and a mission is that
A) the mission relates more to today's realities.
B) a mission is set farther into the future.
C) a vision does not deal with products or services.
D) a vision deals more with operations.
Q5) One of the competitive forces identified by Michael Porter is the power of charities to extract money from a corporation.
A)True
B)False
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Chapter 5: Problem Solving and Decision Making
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Sample Questions
Q1) Visualization to improve decision making under crisis, centers around rehearsing in your mind the worst possibilities that could occur.
A)True
B)False
Q2) A key aspect of lateral thinking is that it
A) focuses on few answers to a problem.
B) is needed more in manufacturing than in marketing.
C) decreases the number of wasted alternative solutions.
D) leads to many different solutions to a problem.
Q3) Managers can establish a creative atmosphere by
A) allotting time and money carefully.
B) giving employees the freedom to choose how to accomplish a goal.
C) giving employees the right type and amount of challenge. D) all of the choices
Q4) Walt Disney naming his cartoon mouse "Mickey" instead of "Mortimer" proved to be a satisficing decision.
A)True
B)False
Q5) Describe what you can do in the next several years to increase your creativity.
Page 7
Q6) Describe the role of intuition in decision making.
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Chapter 6: Quantitative Techniques for Planning and Decision Making
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Sample Questions
Q1) The information compiled in a Gantt chart is well suited as a control device. A)True
B)False
Q2) The break-even point occurs when A) fixed costs and fixed revenues are equal. B) variable costs and variable revenues are equal. C) the units produced equal the units sold. D) total costs and total revenues are equal.
Q3) Suppose a small-business owner wants to repaint the walls inside the office. The office manager suggests buying a premium brand of paint because such paint stays fresher looking longer and does not chip as readily. What would a data-driven manager say?
Q4) To speed up the completion of a project, the manager should attempt to give top priority to all activities not on the critical path. A)True
B)False
Q5) Describe how a person might use a Gantt chart to plan an office party for 2,000 people. Use a diagram of a Gantt chart in your answer.
Q6) Describe scenario planning.
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Chapter 7: Job Design and Work Schedules
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Sample Questions
Q1) Workers with high job involvement will
A) identify psychologically with their work.
B) involve others in getting their work done.
C) separate their self-image from their work.
D) search for horizontal job loading.
Q2) To be part of a high-performance work system, workers throughout the organization should ask, "What measures will be used to evaluate my performance?"
A)True
B)False
Q3) Job rotation is a good example of vertical job loading.
A)True
B)False
Q4) A major contributor to carpal tunnel syndrome is the pinching of a nerve that gives feeling to the hand.
A)True
B)False
Q5) Describe telecommuting, along with some of its advantages and disadvantages.
Q6) From the standpoint of job design, what can company managers do to develop a high-performance work system?
Page 9
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Chapter 8: Organization Structure, Culture, and Change
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Sample Questions
Q1) A subculture is a pocket in which the organizational culture differs from the dominant culture and from other pockets of subculture.
A)True
B)False
Q2) The dimension or organization culture called a sense of ownership, typically comes about when
A) the company helps employees purchase houses.
B) employees develop pride in the company.
C) the company helps employees get out of debt.
D) employees purchase stock in the company.
Q3) Advances in information technology make it possible for workers throughout an organization to solve problems without being restricted by an organization chart.
A)True
B)False
Q4) A notable disadvantage of a bureaucracy is that it often leads to A) unclear managerial responsibility.
B) rigidity in dealing with people.
C) an insufficient amount of rules and regulations.
D) wide of span of control.
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Chapter 9: Staffing and Human Resource Management
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Sample Questions
Q1) The purpose of behavioral interviewing is to reveal behaviors that would be either a strength or a weakness in the job under consideration.
A)True
B)False
Q2) To make a maximum contribution, the human resource function separates itself from the company's business strategy.
A)True
B)False
Q3) A key advantage of delivering training content by MP3 players is that workers can
A) listen to music while being trained.
B) impress customers with how cool they look.
C) design their own training content.
D) receive training during spare moments.
Q4) A validity study is a statistical and scientific method of seeing whether a selection device does predict job performance.
A)True
B)False
Q5) Describe how a firm can use the organization staffing model.
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Chapter 10: Leadership
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Sample Questions
Q1) Good leaders show good intellectual ability, knowledge, and technical competence.
A)True
B)False
Q2) A key aspect of leading by example is for the leader to
A) set high goals for group members.
B) be assertive with group members.
C) appeal to the rationality of group members
D) show a consistency between actions and words.
Q3) A cross-cultural study of empowerment suggested that Indian employees in India did not rate supervisors highly who emphasized empowerment.
A)True
B)False
Q4) Leading by values is similar to influencing people through A) giving them rewards for good deeds.
B) the organization culture.
C) being assertive.
D) exchange of favors.
Q5) Describe what a manager must do to become a transformational and charismatic leader.
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Chapter 11: Motivation
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Sample Questions
Q1) The employee motivation program at Dollar General illustrates that
A) people who work in discount stores demand luxury prizes.
B) only financial motivators are effective.
C) with even modest rewards, positive reinforcement can help a company attain its goals.
D) the most effective rewards are low-priced merchandise.
Q2) According to recent evidence about employee engagement, most American workers are
A) so engaged in their work they risk becoming alcoholics.
B) usually engaged in their work for the first four hours of the day.
C) so unengaged in their work they are a liability to their employer.
D) not fully engaged in their work.
Q3) Having a strong affiliation need would contribute to a person's effectiveness as a team player.
A)True
B)False
Q4) Explain how goal theory can be used to motivate people on the job.
Q5) A team leader wants to use positive reinforcement to motivate team members. Suggest to her important rules for the effective use of positive reinforcement.
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Chapter 12: Communication
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Sample Questions
Q1) A major purpose of knowledge management is to
A) have line departments do most of the training.
B) keep employees up to date on new technology.
C) make good use of knowledge to generate business value.
D) prevent older workers from becoming obsolete.
Q2) The purpose of an informative confrontation is to confront the A) lack of feedback in a message.
B) discrepancies in a person's message.
C) difference in tone between an oral and a written message.
D) reality that filtering of messages is commonplace.
Q3) Negative political tactics include A) playing territorial games.
B) being unpredictable.
C) backstabbing
D) all of the choices.
Q4) Feedback from the receiver to the sender is more likely to be rejected when it contains an analysis along with the opinion.
A)True
B)False
Q5) Identify and describe seven communication barriers in the workplace.
Page 14
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Chapter 13: Teams, Groups, and Teamwork
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Q1) The forcing, or competitive, style of conflict resolution is based on the desire to win one's own concerns at the expense of the other party, or to dominate.
A)True
B)False
Q2) A key advantage of a project structure is that it
A) does not require skilled workers.
B) does not require resources from the larger organization.
C) encourages identification with the project.
D) leads to stable assignments for project members.
Q3) Cross-functional teams
A) remain in the forming stage.
B) become bored readily.
C) breed conflict because of the different points of view.
D) disband quickly.
Q4) A concern noted about teams is that they tend to be blamed for failures, whereas individuals receive credit for the team's success.
A)True
B)False
Q5) What factors contribute to team effectiveness?
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Chapter 14: Information Technology and E-Commerce
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Sample Questions
Q1) Using several electronic devices at once often interferes with a person's ability
A) to evaluate staff members.
B) to concentrate carefully on the major problem at hand.
C) to reward employees based on their performance.
D) to set goals.
Q2) Small businesses appear to make more extensive use of sites such as Facebook and Twitter to find and interact with customers.
A)True
B)False
Q3) Another important way in which information technology benefits managers is
A) by allowing employees to serve themselves.
B) by not requiring managerial or staff assistance.
C) by requiring more staff assistance.
D) both a & b
Q4) A major justification for installing information technology is its capability for improving productivity.
A)True
B)False
Q5) How has the Internet enhanced globalization?
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Chapter 15: Essentials of Control
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Sample Questions
Q1) An important part of the balanced scorecard is to provide workers with a complete picture of the organization.
A)True
B)False
Q2) Internal control strategy is based on the belief that employees can be motivated by building their commitment to organizational goals.
A)True
B)False
Q3) A major purpose of a pro-forma earnings statement is to exclude
A) salaries paid to non-productive employees.
B) kickbacks paid to the company by large customers
C) one-time charges not related to future earnings.
D) operating costs.
Q4) Describe the characteristics of an effective control system.
Q5) The control information provided by an information system is A) usually outdated when it arrives.
B) based on activities that take place outside the company.
C) virtually unlimited.
D) quite restricted in scope.
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Chapter 16: Managing Ineffective Performers
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Sample Questions
Q1) A core principle of discipline and punishment is for the manager to A) make clear his or her analysis of the worker's personal weaknesses.
B) focus on the person, not the unsatisfactory performance.
C) focus on unsatisfactory performance, not the person.
D) ignore the first two offenses.
Q2) Explain why so many employees become substandard performers.
Q3) Valerie Frederickson, a human resources consultant, had an office administrator who didn't seem to like the work, so.she let her go. She gave the woman a small amount of severance
pay, helped her get a new job, and assured her that the firing wasn't personal. She explained gently, "We just don't have what you are looking for in our department."
1. What does this story illustrate about a manager's responsibilities?
2. How should a manager handle the termination of an employee?
Q4) Both the sexual harasser and the person harassed are likely to experience a decrease in performance after the incident.
A)True
B)False
Q5) What actions should a manager take to do an effective job of coaching?
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Chapter 17: Enhancing Personal Productivity and Managing
Stress
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Sample Questions
Q1) Primary Freight Services Inc. introduced a three-month stress management program for its 70 employees during the Great Recession, six weeks before shortening the workweek to four days and cutting everyone's pay 29 percent. The program is aimed at teaching employees how to take care of themselves physically, mentally, and emotionally. As a result of the program, the mood remains upbeat.
1. What does this anecdote illustrate about stress in the workplace?
2. Why did the company institute a stress management program?
Q2) In the counterattack technique for overcoming procrastination, the person gets even with the person who assigned an uncomfortable task to him or her.
A)True
B)False
Q3) Hindrance stressors are
A) happy events.
B) stressful events.
C) thoughts that have a negative effect on motivation and performance.
D) both b & c
Q4) Describe some of the major stressors in the workplace.
Q5) What steps or actions should a person take to reduce his or her procrastination?
Page 19
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