Business Administration
Mock Exam
Course Introduction
Business Administration is a multidisciplinary course that introduces students to the principles and practices of managing organizations effectively. Covering core areas such as accounting, marketing, finance, human resources, and organizational behavior, this course equips learners with analytical and strategic decision-making skills. Students explore business operations in both local and global contexts, develop leadership abilities, and learn how to adapt to challenges in dynamic marketplaces. Through case studies, group projects, and real-world applications, participants gain a comprehensive understanding of how businesses function and how to drive organizational success.
Recommended Textbook
The Labor Relations Process 10th Edition by WH Holley
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14 Chapters
566 Verified Questions
566 Flashcards
Source URL: https://quizplus.com/study-set/794
Page 2
Chapter 1: Union-Management Relationships in Perspective
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41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/15765
Sample Questions
Q1) The sequence of the labor relations process is:
A) random.
B) unpredictable.
C) independent.
D) cumulative.
E) unpredictable and random.
Answer: D
Q2) The negotiation of compensation for and number of intervals for bus drivers reflects which technological component?
A) Tasks to be performed.
B) Equipment used.
C) The pace of work.
D) none of these
E) all of these
Answer: C
Q3) The growth in part-time employment also has a small,but significant,positive impact on union density.
A)True
B)False
Answer: False
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Chapter 2: Evolution of Labor Management Relationships
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43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/15766
Sample Questions
Q1) The strength of any labor organization depends on which of the following?
A) The ability of union leaders to identify and satisfy members' goals and interests.
B) Its structural and financial stability.
C) Its ability to work within established political and economic systems.
D) Supportive or disruptive features of the broader social environment such as legislation, mass media, etc.
E) all of these
Answer: E
Q2) The yellow-dog contract guarantees that employees are not required to participate in union activities.
A)True
B)False
Answer: False
Q3) The Haymarket Riot,Homestead Incident,and the Pullman Strike eliminated Samuel Gompers' leadership effectiveness in the AFL.
A)True
B)False
Answer: False
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4
Chapter 3: Legal Influences
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/15767
Sample Questions
Q1) The NLRB decisions are like Supreme Court decisions in that they are independent of political party influences.
A)True
B)False
Answer: False
Q2) The administrative agency under the Norris-LaGuardia Act is the National Labor Relations Board.
A)True
B)False
Answer: False
Q3) Which of the following were not included in the Wagner Act?
A) specific union unfair labor practices
B) specific employer unfair labor practices
C) guarantees of certain employee rights
D) NLRB
E) creation of an administrative agency
Answer: A
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Page 5
Chapter 4: Unions and Management: Key Participants in the Labor Relations Process
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41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/15768
Sample Questions
Q1) An international union representative:
A) assists in local union negotiations.
B) assists in grievance administration at local union levels.
C) assists in arbitration at local union levels.
D) is employed by the international union.
E) all of these
Q2) Unions as organizations are fundamentally the same as business organizations.
A)True
B)False
Q3) Attendance at local union meetings often varies between fifty and sixty percent of the membership.
A)True
B)False
Q4) Between conventions,the governing body of the AFL-CIO is the:
A) General Board.
B) Executive Council.
C) standing committees.
D) state central bodies.
E) National Council.
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Chapter 5: Why and How Unions Organized
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/15769
Sample Questions
Q1) Which of the following union tactic(s)has(ve)a positive effect (union wins)on election outcome?
A) small group meetings
B) house calls
C) committees of employees
D) demonstration of solidarity
E) all of these
Q2) A grouping of jobs or positions in which two or more employees share common employment and conditions are designated by the NLRB as a/an:
A) craft shop.
B) union shop.
C) appropriate bargaining unit.
D) open shop.
E) closed shop
Q3) The person who developed the "Scarcity Consciousness" theory is:
A) Samuel Gompers
B) Karl Marx
C) George Meany
D) Selig Perlman
E) John L. Lewis
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Chapter 6: Negotiating the Labor Agreement
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/15770
Sample Questions
Q1) Which one of the following bargaining tactics would be least likely to be used by either union or management negotiators because of the high credibility risks involved?
A) attempting to appear more firmly committed to one's bargaining position than they are
B) deliberate deception or falsification of information
C) painting a picture of the economic loss to the other side
D) imposing time pressure (e.g., strike deadline, proposal acceptance deadline)
E) taking a recess during a negotiation meeting
Q2) A party's resistance point on a bargaining issue represents that point beyond which that party would prefer no settlement to settlement on unacceptable terms.
A)True
B)False
Q3) In some cases a specific,single action by an employer constitutes an unfair labor practice in bargaining.
A)True
B)False
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Chapter 7: Economic Issues
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/15771
Sample Questions
Q1) Labor market wage surveys are not used to ensure that a firm's wage structure is externally equitable.
A)True
B)False
Q2) Wages and other economic benefits represent income to employees,costs to an employer,and a basis for tax revenue to the government.
A)True
B)False
Q3) Approximately what percentage of union contracts contain a temporary two-tier wage agreement?
A) 21%
B) less than 5%
C) 32%
D) 40%
E) 52%
Q4) The majority of union contracts include a pension plan that can best be described as a defined contribution plan.
A)True B)False
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Chapter 8: Administrative Issues
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/15772
Sample Questions
Q1) Technological progress in the U.S.has resulted in higher productivity,the elimination of many menial and dangerous jobs,higher wages,shorter hours,and a higher standard of living.
A)True
B)False
Q2) Promotions are personnel changes within an organization that advance an employee to a position of more responsibility,usually accompanied by a wage increase.
A)True
B)False
Q3) When a contract requires bargaining unit work to be performed only by bargaining unit employees except in emergencies,management has wide discretion in its interpretation of the term "emergencies."
A)True
B)False
Q4) Superseniority is a term that means that an employee has the greatest amount of seniority among individuals in a particular job classification.
A)True
B)False
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Page 10
Chapter 9: Resolving Negotiation Impasses and Contract
Ratification
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41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/15773
Sample Questions
Q1) An employee may resign from the union during a strike,cross picket lines,and be protected under the Taft-Hartley Act,but the union may impose a one-time fine for crossing the union's picket line.
A)True
B)False
Q2) With regards to common situs picketing:
A) the union surrenders its right to strike.
B) striking employees cannot legally picket neutral employers who share the same work site as the primary employer.
C) the union is picketing in response to management refusal to bargain in good faith.
D) all of these
E) striking employees cannot legally picket neutral employers who share the same work site as the primary employer and the union is picketing in response to management refusal to bargain in good faith.
Q3) The right to strike is one of the rights guaranteed under the Labor Management Relations Act.
A)True B)False
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Chapter 10: Contract Administration
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/15774
Sample Questions
Q1) A disadvantage of the written grievance is that it usually increases emotions since an employee cannot be talked out of the issue once his or her name is signed on the grievance form.
A)True
B)False
Q2) Employee discusses grievance with or without the union steward.Which step of a typical grievance procedure is this an example of?
A) first step
B) second step
C) arbitration
D) third step
E) fourth step
Q3) A(n)__________ can occur when one party (usually the union steward)has superior knowledge of the labor agreement over another (usually the first line manager).
A) "power" relationship
B) "empathetic " relationship
C) "codified" relationship
D) "dependent" relationship
E) none of these
To view all questions and flashcards with answers, click on the resource link above.
Page 12
Chapter 11: Labor and Employment Arbitration
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/15775
Sample Questions
Q1) Employment arbitration:
A) may be unilaterally implemented by the employer.
B) may occur in nonunion firms.
C) may occur in unionized firms.
D) all of these
E) may occur in nonunion firms and may be unilaterally implemented by the employer.
Q2) An arbitrator's decision:
A) includes a statement of the issue.
B) includes a statement of the facts surrounding the grievance.
C) discusses the validity and relative weight of the facts and contentions.
D) includes the arbitrator's award.
E) all of these
Q3) Arbitrators are usually more liberal than the courts in the types of evidence permitted at the hearing.
A)True
B)False
Q4) The "repeat player" situation favors the individual employee.
A)True
B)False
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Chapter 12: Employee Discipline
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/15776
Sample Questions
Q1) A disadvantage of the "price list" contractual provision pertaining to discipline is that:
A) union officials do not accept its contents.
B) its inflexible nature makes it difficult to consider the unique circumstances of each disciplinary case.
C) employees are uncertain over the consequences associated with a rule infraction.
D) mitigating circumstances in a particular situation are easily taken into account.
E) standardized penalties suggest that consistent disciplinary action is implemented.
Q2) Management would generally prefer that an arbitrator rely on a "preponderance of evidence" instead of "beyond a reasonable doubt" since it is frequently difficult for management to meet this more stringent standard for evidence of employee misconduct.
A)True
B)False
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14
Chapter 13: Labor Relations in the Public Sector
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/15777
Sample Questions
Q1) The budget tends to play a more conspicuous role in private-sector collective bargaining than it does in public-sector bargaining.
A)True
B)False
Q2) Which of the following has NOT contributed to the growth of public-sector unionization?
A) The general public's somewhat favorable attitude toward public-sector unionization
B) The establishment and success of impasse procedures to resolve public-sector labor disputes
C) Favorable public-sector labor laws
D) Privatization and downsizing of public-sector jobs
E) All of these have contributed to the growth of public-sector unionization
Q3) Favorable public-sector labor laws appear to be a significant factor encouraging growth in public-sector labor relations.
A)True
B)False
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Chapter 14: Labor Relations in Multinational Corporations
and in Other Countries
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/15778
Sample Questions
Q1) A number of large MNCs are so enormous that their sales are frequently larger than the entire economy of the countries in which they conduct business.
A)True
B)False
Q2) Countries in Central and South America generally characterized as having comparatively advanced collective bargaining arrangements are:
A) Mexico and Argentina.
B) Chile and Brazil.
C) Ecuador and Nicaragua.
D) Costa Rica and Ecuador.
E) Brazil and Nicaragua.
Q3) American jobs have been lost in major industries,such as the automobile,steel,textile,footwear,and consumer electronics,whereas jobs in the aircraft,computers,entertainment,and finance industries have increased.
A)True
B)False
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