Business Administration
Midterm Exam
Course Introduction
Business Administration is a comprehensive course designed to provide students with a fundamental understanding of the principles, practices, and functions of managing and overseeing business operations. This course covers essential topics including management theory, organizational behavior, marketing, finance, human resources, and strategic planning. Students will develop problem-solving and decision-making skills, learn to analyze business environments, and understand the ethical and global challenges faced by modern businesses. Through case studies and real-world examples, the course prepares students for leadership roles by equipping them with the tools necessary for effective business management in a dynamic market.
Recommended Textbook
Managing Human Resources 11th Edition by
Susan E. Jackson
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14 Chapters
1053 Verified Questions
1053 Flashcards
Source URL: https://quizplus.com/study-set/1175 Page 2
Chapter 1: Managing Human Resources
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61 Verified Questions
61 Flashcards
Source URL: https://quizplus.com/quiz/23239
Sample Questions
Q1) The relationship between quality of HRM activities and market value: A) fluctuates with the economy
B) has not been proven
C) indicates firms with better HR practices have greater increases in value per employee D) depends upon the relationship among the members of the HR triad
E) none of the above
Answer: C
Q2) A commitment to community involvement and development can have major implications for managing human resources because voluntary labor is frequently a community's biggest need.
A)True
B)False
Answer: True
Q3) Management practices such as using rapid market intelligence and competitive pricing will create a sustainable competitive advantage, regardless of the human resources used to implement these strategies.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Understanding the External and Organizational Environments
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) Which of the following costs of the AIDS epidemic is a concern for employers evaluating whether to rely on workers in India and China as part of their future workforce?
A) Medical care for affected employees
B) Benefits payments to employees and their families
C) Accidents due to ill workers and inexperienced replacements
D) Depressed morale
E) All of the above are legitimate concerns
Answer: E
Q2) The International Labor Organization, Social Accountability International and the World Trade Organization are examples of _____.
A) agencies of the United Nations
B) nongovernmental organizations
C) anticapitalistic movements
D) agencies of the European Union
E) intergovernmental groups created by NAFTA
Answer: B
Q3) List the three members of the HR triad.
Answer: Line managers, HR professionals, and all other employees
Page 4
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Chapter 3: Ensuring Fair Treatment and Legal Compliance
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) ______________ is the initiative most often used to increase gender diversity and inclusion.
A) Requiring that the promotion pool include at least one female candidate
B) Using gender-specific hiring goals and programs
C) Including gender diversity indicators in performance reviews
D) Providing flexible working conditions/locations
E) Developing support programs and facilities to help reconcile work and family life
Answer: D
Q2) _____ is the less formal form of alternative dispute resolution (ADR).
A) Mediation
B) Administrative settlement
C) Executive order
D) Arbitration
E) Statutory governance
Answer: A
Q3) What is the most popular form of alternative dispute resolution (ADR)?
Answer: Mediation
Q4) Which government agency administers the Equal Pay Act?
Answer: The Equal Employment Opportunity Commission
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Chapter 4: HR Planning for Alignment and Change
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64 Verified Questions
64 Flashcards
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Sample Questions
Q1) What is succession planning?
Q2) What are the implications for HR practices for holding people accountable for achieving the objectives of a change?
Q3) Once the objectives are clearly specified, HR plans for achieving the objectives can be developed.
A)True
B)False
Q4) _____________ alignment exists when the HRM system fits with all other elements of the organizational environment-the culture, strategy, technology, and so on.
A) Bi-polar
B) Longitudinal
C) Horizontal
D) Equatorial
E) Vertical
Q5) When Toyota, headquartered in Aichi, Japan, built its first car manufacturing plant in the U.S., it was engaging in offshoring.
A)True
B)False
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Chapter 5: Using Job Analysis and Competency Modeling
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) Which of the following statements about job descriptions is true?
A) A job description is the primary tool used to describe and record information about job behaviors and activities.
B) Job descriptions are instrumental in the writing of job analyses.
C) Supervisors use job descriptions to evaluate performance and provide feedback to subordinates.
D) The job description lists the purpose of the job, the major duties it requires, and the conditions under which the job is performed.
E) All of the above statements about job descriptions are true.
Q2) A large furniture manufacturer in North Carolina wants to conduct a comprehensive job analysis, so the organization's HR director should survey or interview:
A) job incumbents, supervisors, trained job analysts, and customers
B) job incumbents, job applicants, and supervisors
C) job incumbents, supervisors, and HR personnel
D) job incumbents, job applicants, human resource personnel, and managers
E) job incumbents, job applicants, supervisors, and employees at similar positions in other organizations
Q3) What is the function of the Occupational Information Network (O*NET)?
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Chapter 6: Recruiting and Retaining Qualified Employees
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) When Designer Blinds of Omaha, Nebraska, was experiencing production problems that were putting the company at risk, its HR manager did all of the following EXCEPT:
A) increased community outreach
B) improved orientation for new hires
C) provided better training for managers
D) reviewed job analyses for additional production efficiencies
E) took the lead in designing a systematic and integrated approach to recruiting and retaining employees.
Q2) Which of the following techniques can an organization use to avoid the problems associated with glass ceilings?
A) offer AAP awareness training to its top management
B) adopt of policy of no reverse discrimination
C) use talent inventories and career replacement charts
D) develop a long-term recruitment policy
E) comply with every affirmative action law
Q3) What is a federal contractor?
Q4) Why does the employee referral method of external job recruitment typically result in the highest one-year survival rates?
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Chapter 7: Selecting Employees to Fit the Job and the Organization
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92 Verified Questions
92 Flashcards
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Sample Questions
Q1) In the text, Cirent, a joint venture between Lucent Technologies and Cirrus Logic, was faced with a shortage of people in the local labor market who had the needed skills to staff its clean room operations in Orlando, Florida.To address this problem, Cirent did which of the following
A) sent newly hired employees to its other clean facilities to learn their jobs
B) collaborated with a local community college to design a curriculum for an associate's degree program that would give technicians the needed skills
C) expanded its relevant labor market search to include surrounding states
D) transferred trained personnel from its other clean room facilities
E) All of the above statements are actions that Cirent took to address the problem
Q2) What are the most common types of written tests used to measure?
Q3) What is another term for adverse impact?
Q4) Calculating the economic value of any HR practice is:
A) extremely difficult
B) fairly easy
C) unnecessary if the practice has a low dollar value
D) necessary only if cost estimates must fall within budgetary constraints
E) none of the above
Page 9
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Chapter 8: Training and Developing a Competitive Workforce
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81 Verified Questions
81 Flashcards
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Sample Questions
Q1) Disney begins the socialization process during recruitment as a way to discourage applicants who may not fit the corporate culture.
A)True
B)False
Q2) To learn how to checkout groceries at a supermarket, the newly hired Celeste watched carefully as the 15-year veteran grocery checker weighed potatoes, double-bagged gallon jugs of milk, and handled payments. The supermarket was using _____ to teach Celeste how to perform the duties of grocery checker.
A) job rotation
B) off-site training
C) virtual training
D) programmed instruction
E) on-the-job training
Q3) List the three types of locations for training activities.
Q4) What kind of training is most appropriate for CEOs and other high-level executives?
Q5) How do the processes of training and development differ?
Q6) When would an organization be most likely to use on-site but not on-the-job training programs?
Page 10
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Chapter 9: Conducting Performance Management
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) Why would an organization decide to use focal-point reviews instead of the less burdensome anniversary model for performance appraisals?
Q2) Paul Fisher is an HR professional who is in charge of performance appraisals at his organization. Performance appraisals are conducted for all of the company's employees at the end of June each year. That way employees in different departments can be compared as to how each is supporting the organizational objectives. He spends most of May getting ready for this:
A) review interval
B) focal-point review
C) fiscal review
D) human resources audit
E) annual organizational assessment
Q3) Punishment:
A) is used to decrease the frequency of undesirable behavior
B) has no undesirable side effects
C) includes cuts in pay, demotion, and coaching
D) should not be used if the organization wants to achieve immediate results
E) is accurately described by all of the above
Q4) Who is the evaluator in an upward appraisal?
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Chapter 10: Developing an Approach to Total Compensation
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70 Verified Questions
70 Flashcards
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Sample Questions
Q1) The most widely used method of job evaluation is:
A) benchmarking
B) performance appraisals
C) the point factor rating method
D) ranking
E) factor analysis
Q2) Employees who perceive their compensation to be lower than that earned by people in similar positions are most likely to:
A) feel that what is good for the company is more important than what is good for the individual
B) focus on nonmonetary rewards
C) place greater importance on benefits than pay
D) feel underrewarded
E) feel over-rewarded
Q3) Although it is illegal for employers to forbid employee discussions of pay, keeping pay secret is the norm in many U.S. organizations.
A)True
B)False
Q4) What is the most common level of market pay policy?
Page 12
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Chapter 11: Using Performance-Based Pay to Achieve Strategic Objectives
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84 Verified Questions
84 Flashcards
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Sample Questions
Q1) The general pattern is that proportionately less incentive pay is used for employees higher in the hierarchy.
A)True
B)False
Q2) When compared to merit pay, incentives tied to unit or companywide performance
A) can be more subjectively based
B) is a permanent increase in pay
C) is not as useful in tying rewards to outcomes as merit pay
D) can create an ownership mentality in employees
E) is accurately described by all of the above
Q3) Improshare
A) requires the full involvement of all employees
B) includes nonproduction workers in the measurement of the organization's productivity
C) ties all incentives to savings plans
D) does not include non-production workers in the measurement of the organization's productivity
E) is not appropriate for service-providers like schools and hospitals
Q4) How is the base pay set when merit pay plans are used?
Q5) Differentiate between merit pay and incentive pay.
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Chapter 12: Providing Benefits and Services
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) Unfortunately, the money employers spend on benefits and services does not always produce employee motivation and productivity due to:
A) too many hierarchical levels
B) benefits and services generally are not tied to employee performance
C) interpersonal conflict
D) interdepartmental conflict
E) an indeterminate time horizon
Q2) To capitalize on the money spent on employee benefits and services, employers must consider their business strategies.
A)True
B)False
Q3) A plan is referred to as noncontributory when:
A) it is tax deductible
B) only the employee contributes to it
C) only the employer contributes to it
D) only the federal government contributes to it
E) the employer matches any finds the employee chooses to contribute
Q4) List four of the most common types of off-the-job paid leaves for the typical employee?
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Chapter 13: Promoting Safety, Health, and Well-Being in the Workplace
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) The Occupational Safety and Health Review Commission (OSHRC) commission reviews appeals made by organizations that received citations from OSHA inspectors for alleged safety and health violation.
A)True
B)False
Q2) Which of the following is an example of an occupational physiological-physical condition?
A) Warren developed a terrible headache after being exposed to a barrel of benzene at work.
B) When her alarm clock rang to wake her up for work, Ann fell out of bed and sprained her wrist.
C) Terry experienced such stress at her ad agency that she developed insomnia.
D) Irena was involved in a car wreck as she was driving to work.
E) Ross became depressed after he was unable to master a piece of CAD/CAM software.
Q3) An organization with a "macho culture" tends to belittle safety and romanticize danger, thus setting the stage for accidents and injuries.
A)True
B)False
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Chapter 14: Understanding Unionization and Collective Bargaining
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94 Verified Questions
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Sample Questions
Q1) Which of the following describes an employee who would most likely be able to force an employer to improve work conditions?
A) Goran is the only person Hartley Construction employs who will clean debris from work sites.
B) Bill is a skillful market researcher for a marketing consulting firm.
C) Anna manages a database for a telemarketer and is the only one who understands the system she designed.
D) Karin is the only person in her office who can use the accounting software that the company bought even though it is simple to use.
E) Adam has a commercial driver's license and a twenty-year safe driving record.
Q2) In the chapter opener vignette "Managing Human Resources at United Parcel Service," __________ and the use of part-time workers were important issues in the strike between the International Brotherhood of Teamsters (IBT) and UPS in 1997.
A) pensions
B) discipline
C) grievance procedures
D) seniority
E) job security
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