Business Administration
Final Test Solutions
Course Introduction
Business Administration is an interdisciplinary field that encompasses the principles and practices involved in managing an organizations resources, operations, and people to achieve strategic objectives. This course provides students with a comprehensive understanding of fundamental business functions including management, marketing, finance, accounting, and human resources while developing essential leadership, analytical, and decision-making skills. Emphasis is placed on organizational structure, effective communication, ethical considerations, and problem-solving in a dynamic global business environment, preparing students for a wide range of professional roles and entrepreneurial endeavors.
Recommended Textbook Management 12th Edition by Richard L. Daft
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19 Chapters
3213 Verified Questions
3213 Flashcards
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Page 2
Chapter 1: The World of Innovative Management
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184 Verified Questions
184 Flashcards
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Sample Questions
Q1) Staff managers are responsible for the manufacturing and marketing departments that make or sell the products or services.
A)True
B)False
Answer: False
Q2) Department heads and division managers are examples of _____ managers.
Answer: middle
Q3) Within her role as a small business consultant, Alexa analyzes how organizations fit into their industries, the communities, and the broader social environment. This type of analysis involves which management skill?
A) Organizing
B) Technical
C) Human
D) Conceptual
E) Delegation
Answer: D
Q4) _____ is concerned with defining goals for future organizational performance.
Answer: Planning
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Page 3
Chapter 2: The Evolution of Management Thinking
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163 Verified Questions
163 Flashcards
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Sample Questions
Q1) UPS is successful in the small package delivery market. One important reason for this success is the concept of:
A) globalization.
B) employee flexibility.
C) loose standards.
D) bureaucracy.
E) non-bureaucratic organizational system.
Answer: D
Q2) An assumption of Theory Y is that the average human being has an inherent dislike of work and will avoid it if possible.
A)True
B)False
Answer: False
Q3) List the three assumptions associated with McGregor's Theory X.
Answer: (1) Individuals have an innate dislike of work and will try to avoid it; (2) Most people must be coerced to get them to put out a reasonable level of effort; and (3) The typical person prefers to be told what to do.
Q4) _____ is considered the "father of scientific management."
Answer: Frederick W. Taylor
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Chapter 3: The Environment and Corporate Culture
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181 Verified Questions
181 Flashcards
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Sample Questions
Q1) Current employees, management, and especially corporate culture are part of an organization's internal environment.
A)True
B)False
Answer: True
Q2) Heroes are important to an organization due to the fact that they:
A) exemplify key values of the organization.
B) exemplify a strong corporate culture.
C) serve as examples to other employees.
D) all of these.
E) none of these.
Answer: D
Q3) The raw materials that organizations use to produce its outputs are provided by customers.
A)True
B)False
Answer: False
Q4) The _____ represents people in the environment who can be hired to work for the organization.
Answer: labor market
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Chapter 4: Managing in a Global Environment
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) Companies need to be cautious of _____ and _____ when going international because they differ from country to country.
Q2) Countries that value high power distances normally have cities that are geographically separated and so have the need to transport electrical energy over large distances.
A)True
B)False
Q3) The primary emphasis of polycentric companies is on their home countries.
A)True
B)False
Q4) Which of the following pairs of alternatives closely resemble each other in the amount of ownership, control and risk obtained in operating international businesses?
A) Direct investment/franchising
B) Wholly owned foreign affiliate/countertrade
C) Exporting/licensing
D) Franchising/licensing
E) All of these
Q5) Briefly describe two personal challenges for global managers.
Q6) The risk of loss due to actions by host country governments is known as _____.
Page 6
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Chapter 5: Managing Ethics and Social Responsibility
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) The relationship between social responsibility and financial performance has been shown to be _____.
Q2) _____ matches with the preconventional level of personal moral development.
A) Work group collaboration
B) Task accomplishment
C) Empowered employees
D) Full participation
E) Transforming
Q3) The ethical decision approach that requires persons to be guided by standards of equity, fairness and impartiality is the:
A) moral-rights approach.
B) individualism approach.
C) utilitarian approach.
D) justice approach.
E) discretionary responsibility.
Q4) Ethics training programs are not an important supplement as long as a well-written code of ethics exists.
A)True
B)False
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Chapter 6: Managing Start Ups and New Ventures
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) _____ refers to an arrangement by which the owner of a product or service allows others to purchase the right to distribute the product or service with help from the owner.
A) Franchising
B) Business incubation
C) Spinning-off
D) Globalization
E) Right offerings
Q2) Setting standards too high is a common pitfall for keeping a small business running successfully.
A)True
B)False
Q3) The _____ provides shared office space, management support services, and management advice to entrepreneurs.
Q4) Approximately 600,000 new businesses are launched in the U.S. each year by entrepreneurs.
A)True
B)False
Q5) A(n) _____ is an unincorporated business owned by two or more people.
Q6) The majority of the incubators are operated by _____.
Page 8
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Chapter 7: Managerial Planning and Goal Setting
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) _____ is the first step in the MBO process.
A) Setting goals
B) Developing action plans
C) Appraising overall performance
D) Reviewing progress
E) None of these
Q2) Broad statements describing where the organization wants to be in the future are called _____.
Q3) _____ plans are used to provide guidance for work-related tasks that are performed repeatedly within the organization.
Q4) List and define the four major activities that must occur in order for management by objectives (MBO) to succeed.
Q5) A visual representation of the key drivers of an organization's success and shows how specific goals and plans in each area are linked is called a strategy map.
A)True
B)False
Q6) The crisis management plan should be a(n) _____ that specifies the actions to be taken, and by whom, if a crisis occurs.
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Chapter 8: Strategy Formulation and Execution
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) Fred has been assigned to conduct a SWOT analysis for his organization, Acme, Inc. As part of this assignment, Fred will:
A) conduct an external wage survey.
B) search for the strengths, weaknesses, opportunities, and threats that impact his firm.
C) choose a grand strategy for his firm.
D) do a cost/benefit analysis.
E) develop a mission.
Q2) Top managers and chief executives have the final responsibility for strategic planning.
A)True
B)False
Q3) The assumption that a single global market exists would lead to a:
A) globalization strategy.
B) multidomestic strategy.
C) diversity strategy.
D) domestic strategy.
E) liquidation strategy.
Q4) The question What business are we in? concerns the _____ strategy.
Q5) Differentiate between strategy formulation and strategy implementation.
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Chapter 9: Managerial Decision Making
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178 Flashcards
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Sample Questions
Q1) _____ means that all the information the decision-maker needs is fully available.
Q2) People with a(n) _____ style usually are concerned with the personal development of others and may make decisions that help others achieve their goals.
A) classical
B) analytic
C) logical
D) behavioral
E) conceptual
Q3) Normative decision theory recognizes that managers have only limited time and cognitive ability and therefore their decisions are characterized by bounded rationality.
A)True
B)False
Q4) Which approach defines how a decision-maker should make decisions?
A) Normative
B) Scientific
C) Descriptive
D) Reflective
E) Humanistic
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Page 11
Chapter 10: Designing Organization Structure
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212 Verified Questions
212 Flashcards
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Sample Questions
Q1) _____ refers to services that are perishable and, unlike physical products, cannot be stored in inventory.
Q2) Gina wishes to transfer authority and responsibility to her subordinates. This process is known as:
A) accountability.
B) coordination.
C) delegation.
D) departmentalization.
E) passing the buck.
Q3) Which of the following refers to the deployment of organizational resources to achieve strategic goals?
A) Planning
B) Controlling
C) Organizing
D) Leading
E) Strategic management
Q4) The quality of collaboration across departments is known as _____.
Q5) A(n) _____ is a person who is responsible for coordinating the activities of several departments for the completion of a specific project.
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Chapter 11: Managing Change and Innovation
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) Which of the following is(are) important role(s) to be played during the process of organizational change?
A) The idea champion
B) The critic
C) The sponsor
D) Inventor
E) All of these
Q2) The communication and education approach for overcoming resistance to change should be used when the change is technical and the users need accurate information and analysis to understand change.
A)True
B)False
Q3) _____ change is a major shift in the norms, values, attitudes, and mindset of the entire organization.
Q4) A product change is a change in the organization's product or service outputs.
A)True
B)False
Q5) A(n) _____ is a separate small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for the business.
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Chapter 12: Managing Human Resource
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181 Verified Questions
181 Flashcards
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Sample Questions
Q1) A policy requiring employers to take positive steps to guarantee equal employment opportunities for people within protected groups is known as _____.
Q2) Effective managers must learn to react to staffing problems in their organization as they arise. If you were the manager of a manufacturing plant, what factors would you consider in determining your staffing needs over the next year, five years, and 10 years? When is the right time to address staffing needs?
Q3) _____ refers to the economic value of the knowledge, experience, skills, and capabilities of employees.
Q4) Job evaluation comprises the steps of observing and assessing employee performance, recording the assessment, and providing feedback to the employee. A)True
B)False
Q5) _____ is the hiring or promoting of applicants based on criteria that are not job relevant.
Q6) Explain the appraisal process known as "360-degree feedback."
Q7) The term _____ refers to activities undertaken to attract, develop, and maintain an effective workforce within an organization.
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Chapter 13: Managing Diversity
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Homogeneous top management teams tend to be broadminded in their perspectives.
A)True
B)False
Q2) List the five categories or forms of sexual harassment.
Q3) Inclusive dimensions of diversity:
A) have a greater impact than do primary dimensions.
B) are inborn.
C) can change throughout one's lifetime.
D) include such factors as gender.
E) none of these.
Q4) Which of the following refers to special training to help people identify their own cultural boundaries, prejudices, and stereotypes and to develop the skills for managing and working in a diverse workplace?
A) Globalization training
B) Human resource training
C) Cultural training
D) Diversity training
E) Empathy training
Q5) Define workforce diversity. Identify the traditional and inclusive dimensions of diversity.
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Chapter 14: Understanding Individual Behavior
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137 Flashcards
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Sample Questions
Q1) Bernice is a talkative, assertive, and sociable individual who is very comfortable with interpersonal relationships. Which of the following is applicable to Bernice?
A) Machiavellianism
B) Conscientiousness
C) Agreeableness
D) Emotional stability
E) Extroversion
Q2) Briefly describe the perception process.
Q3) The degree to which a person is able to get along with others by being good-natured, likable, cooperative, forgiving, understanding, and trusting is agreeableness.
A)True
B)False
Q4) From attributions viewpoint, if the behavior is in consensus, the perceiver will probably respond to similar situations in the same way.
A)True
B)False
Q5) What are some of the ways enlightened companies are helping employees cope with stress.
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Chapter 15: Leadership
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169 Verified Questions
169 Flashcards
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Sample Questions
Q1) Marion is a great manager and he has a number of special skills. In particular, Marion has the ability to get his subordinates to do more than would be normally expected. Which of the following terms best describes Marion?
A) Transactional leader
B) Supportive leader
C) Charismatic leader
D) People-oriented leader
E) Production-oriented leader
Q2) _____ are natural talents and abilities that have been supported and reinforced with learned knowledge and skills and provide each individual with his or her best tools for accomplishment and satisfaction.
A) Strengths
B) Traits
C) Characteristics
D) Abilities
E) Leadership tendencies
Q3) The _____ has the ability to inspire and motivate people to do more than they would normally do, despite obstacles and personal sacrifice.
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Chapter 16: Motivating Employees
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185 Verified Questions
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Sample Questions
Q1) In Maslow's hierarchy of needs theory, freedom from violence is an example of physiological needs.
A)True
B)False
Q2) _____ theories emphasize the needs that motivate people.
Q3) Expectancy theory is based on the relationship among the individual's effort and performance and not on the desirability of outcomes.
A)True
B)False
Q4) Employee stock ownership plans give employees part ownership of the organization, enabling them to share in improved profit performance.
A)True
B)False
Q5) Employee motivation affects productivity, and part of a manager's job is to channel motivation toward the accomplishment of organizational goals.
A)True
B)False
Q6) _____ combines a series of tasks into one new, broader job.
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Chapter 17: Managing Communication
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) Interdepartmental messages that facilitate the accomplishment of joint projects or tasks are called _____.
Q2) A manager might use _____ as a type of communication.
A) meetings
B) telephone conversations
C) talking informally
D) all of these
E) meetings and telephone conversations
Q3) The skills of _____ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.
A) communication
B) listening
C) managing
D) reception
E) telling
Q4) Managers spend 80 percent of every working day doing desk work.
A)True
B)False
Q5) Describe the difference between centralized networks and decentralized networks.
Page 19
Q6) Without _____, the communication is one-way.
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Chapter 18: Leading Teams
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198 Verified Questions
198 Flashcards
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Sample Questions
Q1) Dale's work team is beginning to resolve its conflicts and consensus is developing on such things as members' roles. Dale's team is in which stage of team development?
A) Norming
B) Forming
C) Storming
D) Performing
E) Reforming
Q2) A(n) _____ is a person who benefits from team membership but does not make a proportionate contribution to the team's work.
A) "yes" man
B) social worker
C) work surfer
D) free rider
E) groupthink
Q3) Describe the three types of formal teams.
Q4) The _____ style to handle conflict involves a low degree of assertiveness and a low degree of cooperation.
Q5) In a(n) _____ team, team members take over managerial duties.
Q6) A manager can put together a(n) _____ of people, but never build a(n) _____.
Page 20
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Chapter 19: Managing Quality and Performance
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170 Flashcards
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Sample Questions
Q1) Discuss the evolution of the balanced scorecard from a system that places equal emphasis on performance management categories to one that emphasizes cause and effect.
Q2) A control system that measures performance in terms of after-tax profits minus the cost of capital invested in tangible assets is called the _____.
Q3) _____ involves monitoring and influencing employee behavior through extensive use of rules, policies, hierarchy of authority, written documentation, reward systems, and other formal mechanisms.
Q4) A(n) _____ is defined as any organizational department or unit under the supervision of a single person who is responsible for its activity.
Q5) The system of governing an organization so that the interests of corporate owners are protected refers to corporate governance.
A)True
B)False
Q6) TQM tends to be most successful when it enriches jobs and improves employee motivation.
A)True
B)False
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