Business Administration
Final Test Solutions
Course Introduction
Business Administration is a comprehensive course that introduces students to the fundamental principles, practices, and functions of managing organizations in todays dynamic business environment. The course covers key areas such as management, marketing, finance, operations, human resources, and organizational behavior, providing students with a broad understanding of how businesses operate and succeed. Through case studies, real-world examples, and practical assignments, students develop critical thinking and problem-solving skills essential for effective decision-making and leadership in a variety of business settings.
Recommended Textbook
Organizational Behavior V 1.1 by Talya Bauer and Berrin Erdogan
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15 Chapters
2330 Verified Questions
2330 Flashcards
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Page 2
Chapter 1: Organizational Behavior
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144 Verified Questions
144 Flashcards
Source URL: https://quizplus.com/quiz/77847
Sample Questions
Q1) In analyzing the data,the researcher notes that as employee absences increase,scores on performance evaluations decrease.This suggests
A)there is a correlation between employee absenteeism and employee performance.
B)employee absence causes poor performance.
C)employee absence is a reliable measure.
D)employee performance is a valid measure.
Answer: A
Q2) During the first day of an organizational behavior class at your university,the instructor tells the students that during the term they will learn all of the following EXCEPT
A)how to work effectively on team projects.
B)how to make more effective decisions about their academic and social lives.
C)how different organizations interact with each other.
D)how to cope with the stress of finals week.
Answer: C
Q3) Most of management research addresses causation.
A)True
B)False
Answer: False
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3
Chapter 2: Managing Demographic and Cultural Diversity
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) Deep-level diversity traits include A)gender.
B)age.
C)attitudes.
D)race.
Answer: C
Q2) Our first interaction with individuals makes us aware of A)surface diversity.
B)collective diversity.
C)deep-level diversity.
D)value-based diversity.
Answer: A
Q3) The values,beliefs and customs that exist in a society are the _________.
Answer: culture
Q4) A ________ culture values achievement,competitiveness and the acquisition of money and other material objects.
Answer: masculine
Q5) A generalization about a particular group of people,like "men never ask for directions" is an example of a ________________.
Answer: stereotype
4
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Chapter 3: Understanding People at Work: Individual
Differences and Perception
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Person/job fit is related to job satisfaction.
A)True
B)False
Answer: True
Q2) Which of the following statements is true with regard to research on individual differences?
A)Teams dominated by positive affective people experience higher levels of absenteeism.
B)People with a low openness trait are more likely to start their own business.
C)Agreeable people are less likely to engage in change-oriented communication.
D)Social monitors are rated as lower in performance.
Answer: C
Q3) Individuals high in ___________ are nice,tolerant,kind and warm people who get along well with others and are valuable additions to any team.
Answer: agreeableness
Q4) Instrumental values are end states people desire in life. A)True
B)False
Answer: False
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Chapter 4: Individual Attitudes and Behaviors
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) __________ ____________ is the emotional attachment people have toward the company they work for.
Q2) All of the following factors contribute to organizational commitment EXCEPT A)personality.
B)job characteristics.
C)firm competitiveness in the market.
D)work/life balance.
Q3) Organizational citizenship behaviors include all of the following EXCEPT
A)working voluntary overtime.
B)assisting new employees.
C)speaking positively about the organization.
D)performing the duties in one's job description.
Q4) Research on turnover indicates which of the following statements is FALSE?
A)Unhappy employees are more likely to leave than those who are satisfied with the organization.
B)Poor work attitudes cause intentions to leave,which often causes actually leaving the company.
C)All turnover is bad for an organization.
D)Agreeable and conscientious people are less likely to quit their jobs.
Q5) Why does how an employee is treated in a firm predict citizenship behavior?
Page 6
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Chapter 5: Theories of Motivation
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) Describe how motivation determines employee performance.
Q2) The first step of an organizational behavior modification program is
A)evaluate and maintain.
B)identify behavior to be modified.
C)analyze behavior antecedents and outcomes.
D)measure the baseline level.
Q3) Which of the following is a need based theory of motivation?
A)expectancy theory.
B)ERG theory.
C)reinforcement theory.
D)equity theory.
Q4) Giving an employee a sales commission every time he makes a sale is an example of a continuous reinforcement schedule.
A)True
B)False
Q5) Mary and Jan are two graphic designers at Master Graphics.They were hired at the same time with the same basic qualifications.Under equity theory,Jan is Mary's ________ or comparison person.
Q6) _______________arranges needs in a hierarchy.
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Q7) ______________ motivation theories see motivation as a rational process.
Chapter 6: Designing a Motivating Work Environment
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) Which of the following is a psychological state in the Hackman and Oldham job characteristics model?
A)motivation
B)meaningfulness
C)creativity
D)engagement
Q2) If you say to yourself,"As soon as I finish reading this chapter in my textbook,I am going to play Guitar Hero for an hour," this specific goal has motivated you because
A)it has given you direction.
B)it has energized you not to stop until you have accomplished the goal.
C)it has provided you with self esteem.
D)it has caused you to re-think how you are working.
Q3) An organizational behavior instructor who develops a unique teamwork project for use in her classroom will have high ______________ with the project.
Q4) The degree to which a person is dedicated to reaching the goal is called _______
Q5) Name three common biases in performance appraisals.
Q6) How does 360-degree feedback differ from the more traditional form?
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Chapter 7: Managing Stress and Emotions
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164 Verified Questions
164 Flashcards
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Sample Questions
Q1) Stress-related issues cost companies billions of dollars annually due to absenteeism,lost productivity,and accidents.
A)True
B)False
Q2) Anita seems to take life as it comes.When the refrigerator and washing machine broke down in the same day flooding the kitchen,she laughed it off saying,"It could always be worse." She then went and called the appliance repair service.Anita has a _________________ personality.
A)Type A
B)Type B
C)pessimistic.
D)neurotic
Q3) John's company downsized,and John is now performing his own job plus most of his former coworker Sidney's job.John is now experiencing role ambiguity.
A)True
B)False
Q4) ________ is the body's reaction to a change that requires a physical,mental or emotional adjustment or response.
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9
Chapter 8: Communication
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) Active listening involves
A)interrupting the message sender to clarify what she is saying.
B)giving partial attention to the sender so you can be thinking about your response.
C)refraining from asking senders any questions about their messages.
D)taking time to understand the points being made.
Q2) Which of the following statements regarding external communications is INCORRECT?
A)Press releases are sometimes constructed without acknowledging the sender's identity.
B)Ad fees are based on the perceived value of the audience who watches,reads or listens to the channel where the ad appears.
C)The key to a successful external communication to customers is to keep the business message formal and professional.
D)Blogs are growing in popularity,so much so that some firms have created official positions for those bloggers.
Q3) Define and provide an example of body language.
Q4) A ______________ originates the communication process.
Q5) Communication media include spoken words,written words,or signs.
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Chapter 9: Managing Groups and Teams
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) Collective efficacy is generally influenced by verbal persuasion,group observation,and pay level.
A)True
B)False
Q2) Which of the following statements is correct with regard to the forming stage of group development?
A)Leadership does not matter at this stage.
B)Group members are trying to learn about one another.
C)Group members are cohesive and cooperative.
D)Group members are trying to clarify what needs to be done and who needs to do it.
Q3) Which of the following statements regarding Gersick's study of punctuated equilibrium is correct?
A)Most change in groups is characterized by periods of revolutionary chaos.
B)All groups are able to readily adapt to new environments that arise due to change.
C)The punctuated equilibrium model is cyclical in nature.
D)Groups generally cycle through the Storming and Norming stages of group development.
Q4) Briefly discuss the punctuated equilibrium model.
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Chapter 10: Conflict and Negotiations
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) Which of the following is NOT a negative outcome of conflict in the organization?
A)excessive personal attacks
B)climate of distrust
C)employee feelings of being demeaned with resulting lower morale
D)low individual stress
Q2) Which of the following statements regarding ethics and negotiations is INCORRECT?
A)Hardball negotiation tactics are fair game; the goal after all is to "get" all you can.
B)If you try to destroy one party in negotiating,that party may return the favor at a future date.
C)A party who feels you are being unfair will be less likely to make concessions.
D)A party who feels you are dishonest may refuse to negotiate with you at all.
Q3) Describe two root causes of conflict at work.
Q4) The conflict handling style in which an individual has some desire to express his own concerns and get his way but still respects the other person's goals is the _______________ style.
Q5) BATNA stands for
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Chapter 11: Making Decisions
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) The group process of generating ideas that follow a set of guidelines including no criticism of ideas during the process,the notion that no idea is too crazy,and that builds on other ideas is _______________.
Q2) Jennifer has to decide which of two job offers she is going to choose.She begins her process by listing the key criteria she is looking for in a job including salary level,location,promotional opportunities,and so on.She then takes each job offer letter and carefully goes through each line assessing the offer in relationship to the criteria she has established.Jennifer is using which of decision-making model to choose her job?
A)the rational decision-making model
B)the creative decision-making model
C)the intuitive decision-making model
D)the programmed decision-making model
Q3) Darlene is a new manager at XYZ Corporation.She is most interested in enhancing the creativity of her department.What recommendations would you suggest to her?
Q4) Escalation of commitment is also known as "sunken cost fallacy."
A)True
B)False
Q5) Describe two decision-making traps and how to avoid them.
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Chapter 12: Leading People Within Organizations
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) Which of the following is not a key trait associated with leadership?
A)High integrity
B)High conscientiousness
C)High agreeableness
D)High openness to experience
Q2) Servant leadership has an explicit focus on all of the following factors EXCEPT
A)ethics.
B)community development.
C)paternalism.
D)self-sacrifice.
Q3) Which of the following statement regarding leadership and other cultures is INCORRECT?
A)Ninety-eight percent of all leadership studies have been completed in the United States.
B)The applicability of leadership theories to other cultures is uncertain.
C)Only decisiveness is a universal leadership trait.
D)Given the differences between cultures,a sensitivity to those differences and the ability to adapt style to circumstances are needed in global leaders.
Q4) What is authentic leadership?
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Chapter 13: Power and Politics
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164 Verified Questions
164 Flashcards
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Sample Questions
Q1) All of the following are organizational antecedents of political behavior EXCEPT
A)expectations of success.
B)role ambiguity.
C)resource scarcity.
D)democratic decision making.
Q2) The Zimbardo experiment was stopped early because all parties involved became too entrenched in their experimental roles.
A)True
B)False
Q3) High power distance countries are those where power is centralized in the hands of a few.
A)True
B)False
Q4) Effective politics is about winning at all costs.
A)True
B)False
Q5) The visual map of relationships between individuals is a ________ __________.
Q6) What are the directions that influence attempts can take?
Q7) What is impression management?
Q8) What are some individual antecedents of political behavior?
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Chapter 14: Organizational Structure and Change
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) Unity of command is NOT found in what type of organizational structure?
A)functional structure
B)divisional structure
C)boundaryless structure
D)matrix structure
Q2) List some issues in the external environment that might create a need for change in an organization.
Q3) Which of the following statements regarding change is INCORRECT?
A)Organizational change is the movement of an organization from one state of affairs to another.
B)Organizational change takes on limited forms.
C)Organizational change,at its most basic,involves effective people management.
D)Organizational change can be forced or planned.
Q4) Organizational change can be either radical or incremental.
A)True
B)False
Q5) The number of employees reporting to a single manager is the ________ ____
Q6) Formalization works well in what type of organization?
Q7) What impact does organizational structure have on ethics?
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Chapter 15: Organizational Culture
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) ________ ________ value competitiveness and outperforming competitors and may not feature corporate social responsibility.
Q2) Which of the following statements regarding culture creation is correct?
A)An organization's culture is shaped only by internal environmental factors.
B)New organization members are rarely taught the "way of business" in the firm; they simply acquire that knowledge through daily activities.
C)When the organization's way of doing business provides a successful adaptation to environmental challenges,those beliefs and values are retained.
D)Studies show the only factor consistently found to determine culture creation in a firm is the founder's values.
Q3) Onboarding activities in a firm produce higher levels of job satisfaction in new employees but have little impact on their organizational commitment long term.
A)True B)False
Q4) What is key to maintaining ethics in a firm's culture?
Q5) Cultures that emerge in different departments,branches or geographic locations are called __________.
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