Business Administration
Final Test Solutions
Course Introduction
Business Administration is a comprehensive course that introduces students to the principles and practices involved in managing and leading organizations. Students will explore key functional areas such as accounting, finance, marketing, human resources, and operations management. The course aims to develop analytical, decision-making, and leadership skills necessary for effective organizational management. Through case studies, group projects, and real-world applications, students gain insight into strategic planning, organizational behavior, and the challenges of the modern business environment, preparing them for a variety of careers in business and entrepreneurship.
Recommended Textbook
Human Resource Management 13th Edition by Robert L. Mathis
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16 Chapters
2091 Verified Questions
2091 Flashcards
Source URL: https://quizplus.com/study-set/428
Page 2
Chapter 1: Human Resource Management in Organizations
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120 Verified Questions
120 Flashcards
Source URL: https://quizplus.com/quiz/7554
Sample Questions
Q1) African-Americans are the largest minority in the overall U.S.workforce.
A)True
B)False
Answer: False
Q2) Recruiting and selecting employees for current openings are typical ____ HR activities.
A) employee advocacy
B) operational
C) strategic
D) administrative
Answer: B
Q3) The country that has the highest hourly compensation for manufacturing production workers is
A) the U.S.
B) Japan.
C) Australia.
D) Germany.
Answer: D
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Page 3
Chapter 2: Strategic HR Management and Planning
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/7555
Sample Questions
Q1) The HR department's cost of processing each applicant for non-exempt openings is a measure of efficiency.
A)True
B)False
Answer: True
Q2) Which of the following statements is FALSE about electronic human resource management systems (e-HRM)?
A) E-HRM systems typically increase the efficiency of administrative HR functions and reduce costs.
B) E-HRM systems are usually separate from the organization's overall enterprise software and IT plan.
C) E-HRM can support every function within HR.
D) The collection and analysis of HR data via an e-HRM system allows managers to model future conditions.
Answer: B
Q3) Effectiveness compares inputs and costs to outputs and benefits.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Equal Employment Opportunity
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140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/7556
Sample Questions
Q1) Costa Laguna Manufacturing follows a policy of hiring people based on their race,age,gender,and national origin in order to make up for historical discrimination.This is an example of
A) affirmative action.
B) fair employment practices.
C) historical restitution.
D) the "blind to differences" approach.
Answer: A
Q2) Armand (formerly Amanda)is a transgender man employed as a security guard at a large bank.Armand has applied to be a supervisor,but he has been rejected on the basis that the other security guards would not be comfortable taking orders from a transgender person.Armand can to sue his employer under the Civil Rights Act of 1991.
A)True
B)False
Answer: False
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Chapter 4: Workers,Jobs,and Job Analysis
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136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/7557
Sample Questions
Q1) All of the following are typical advantages of diverse work teams EXCEPT
A) increased employee learning.
B) reduction in co-worker conflict.
C) higher levels of task-relevant knowledge.
D) more employee involvement.
Q2) With respect to observation as a job analysis technique,
A) the method is limited to jobs that have a complete and observable job cycle.
B) the job incumbent should be unaware that he/she is being observed, otherwise the incumbent's behavior will not be normal.
C) almost all traditional jobs can be analyzed with this technique.
D) in order to be valid and reliable, observation must be continuous, not based on sampling.
Q3) Which of the following is true about the use of group interviews to gather job analysis information? They are
A) relatively inexpensive.
B) appropriate for highly technical jobs.
C) less likely to result in "job inflation" because of the presence of peers.
D) useful if there are time constraints.
Q4) How does the increasing diversity of the workforce affect HR functions?
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Chapter 5: Human Resource Planning and Retention
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Individual performance will be high only as long as all of the three components of performance are high.That is,if one factor is low or absent,a high level of the two other factors will not offset that missing performance factor.
A)True
B)False
Q2) The psychological contract
A) is legally enforceable in federal courts.
B) is a concept mainly relevant to hourly and lower-level employees rather than managerial and professional employees.
C) is stable and unlikely to change during the employee's relationship with the organization.
D) can create either a positive or a negative relationship between an employee and his/her employer.
Q3) ____ is a positive emotional state resulting from evaluating one's job experiences.
A) Organizational commitment
B) Psychological fulfillment
C) Job satisfaction
D) Engagement in one's work
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7
Chapter 6: Recruiting and Labor Markets
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Hector Graphics is conducting a vigorous recruiting campaign aimed at hiring a 12 new employees,usually within two months.Hector Graphics is engaging in __________ recruiting.
A) intensive
B) targeted
C) focused
D) crisis
Q2) If an employer lists the designation EEO/M-F/AA/ADA in its employment advertisements it indicates
A) the employer must preferentially hire minorities and disabled persons.
B) the company has been found liable in a discrimination lawsuit.
C) the employer has a policy of complying with equal employment regulations.
D) the employer has found disparate impact in its workforce and is seeking to remedy it by encouraging diversity in job applicants.
Q3) An automated job posting system that automatically contacts internal candidates by company e-mail is an effective method for keeping good employees from looking outside the company for advancement.
A)True
B)False
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Page 8
Chapter 7: Selecting Human Resources
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120 Verified Questions
120 Flashcards
Source URL: https://quizplus.com/quiz/7560
Sample Questions
Q1) The U.S.is one of the few countries which restrict the employment of foreign nationals by requiring work permits and visas.
A)True
B)False
Q2) Greta has taken over as manager of HR for a small company.The previous HR manager had kept every scrap of paper that crossed his desk for 10 years.Greta is determined to clear out all the unnecessary "junk" left over from her predecessor that is filling cardboard boxes in her office.Greta knows she should keep all applications and hiring related documents and records for ____ before they can be discarded.
A) one year
B) three years
C) five years
D) 10 years or until the company is dissolved or purchased.
Q3) Ernest is applying to a carpentry apprenticeship program.He must take a test involving mathematical calculations including working with fractions and geometry.This is illegal because carpentry is a manual labor job and these tests are cognitive and not job-related.
A)True
B)False
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Page 9
Chapter 8: Training Human Resources
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123 Verified Questions
123 Flashcards
Source URL: https://quizplus.com/quiz/7561
Sample Questions
Q1) Lyle has been hired as the first director of training at SISI,Inc.Lyle has been spending his first few weeks meeting with operating managers and learning the business at SISI.Lyle has told the managers he wants to partner with them to help solve their problems.Lyle
A) probably believes that training can solve most organizational problems.
B) is displaying a strategic training mindset.
C) is taking a tactical approach to training.
D) is focusing on knowledge management.
Q2) Geraldine has recently been transferred to a different department.She ran into a problem with how to handle a particular transaction.Since Geraldine's supervisor was in a meeting,she Geraldine walked down the office hallway knocking on doors until she found someone who could walk her through the process.This is an example of A) informal training.
B) a failure of coaching on the supervisor's part.
C) cooperative training.
D) job shadowing.
Q3) What is the purpose of an orientation program? What should the format and content of an effective orientation be?
Q4) What learning principles would you consider in designing a training program?
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Chapter 9: Talent Management
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142 Verified Questions
142 Flashcards
Source URL: https://quizplus.com/quiz/7562
Sample Questions
Q1) You are preparing to offer one of your best managers a position with the overseas branch of your firm.Which of the following is NOT a concern the manager will be likely to raise with you?
A) Will you help my wife find a job?
B) Will this international experience contribute toward my advancement in this firm?
C) Will my compensation package be permanently increased if I take this assignment?
D) Will I have a job with this company when I return?
Q2) Talent management includes all of the following HR activities EXCEPT A) training.
B) job design.
C) career planning.
D) performance management.
Q3) What impact does development have on an individual's career?
A) Development may result in the employee being prepared for different jobs.
B) The employee's career goals will be subordinated to the organization's goals.
C) The individual's marketability at other organizations will be reduced due to employer-specific specialization.
D) The organization will be able to retain the employee long term.
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Chapter 10: Performance Management and Appraisal
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146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/7563
Sample Questions
Q1) The performance appraisal interview is a type of feedback system.The components of a feedback system include all of the following EXCEPT
A) evaluation of data.
B) data.
C) acceptance of the evaluation as fair.
D) action based on the evaluation.
Q2) One of the advantages of the forced distribution approach to performance appraisal is that it can be used in workplaces that have small numbers of employees.
A)True
B)False
Q3) Which of the following is an example of the administrative role of performance appraisal?
A) identifying individual subordinate's weaknesses to determine coaching needs
B) measuring subordinate's performance for making retention decisions during a layoff
C) identifying the organization's training needs
D) communicating feedback to the employee
Q4) Describe several types of rater error that can undermine the performance appraisal process.
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Chapter 11: Total Rewards and Compensation
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148 Verified Questions
148 Flashcards
Source URL: https://quizplus.com/quiz/7564
Sample Questions
Q1) Compensation plans for internationally-assigned employees that attempt to be comprehensive in providing base pay,incentives,benefits and relocation expenses regardless of the country to which the employee is assigned are called ____ compensation plans.
A) balance-sheet
B) global market
C) tax equalization
D) supply and demand
Q2) Paul is a single parent.He received consistently high performance appraisals from his employer,until the company went bankrupt.Now,Paul is looking for a new job.As the recruiter at MilqueMaid Chocolate,you are very interested in Paul.But,your firm has a lag-the-market compensation strategy.You know that Paul has had an offer from a firm that has a meet-the-market strategy.You are not authorized to offer Paul a market-level salary.Your best way to lure Paul to MilqueMaid is to
A) point out MilqueMaid's broad-based performance incentive programs.
B) emphasize MilqueMaid's entitlement compensation philosophy.
C) discuss the method that MilqueMaid used to determine its quartile strategy.
D) discuss MilqueMaid's broadband pay structure.
Q3) What is meant by equity? Is equity an important consideration in compensation?
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Page 13
Chapter 12: Incentive Plans and Executive Compensation
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107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/7565
Sample Questions
Q1) Organizations offer deferred compensation to executives in order to
A) emphasize long-term performance of the organization.
B) help executives lower their tax liabilities.
C) place "golden handcuffs" on key executives to prevent their leaving prematurely.
D) hide excessive one-time bonuses earned by executives.
Q2) Which of the following statements is FALSE?
A) Differential piece-rate is easily adapted for production processes or services where high quality is of paramount importance.
B) Return on investment metrics can be applied to analyze pay-for-performance systems.
C) In jobs where individual employees have little control over the outcomes of their work performance incentives would be dysfunctional.
D) An assumption of variable pay systems is that some jobs contribute more to organizational success than do other jobs.
Q3) Describe the various methods of compensating sales employees.
Q4) Give two examples of organizational level incentives and explain how they link individual and firm performance.
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Chapter 13: Managing Employee Benefits
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150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/7566
Sample Questions
Q1) On average,U.S.workers do not take three of the vacation days to which they are entitled.
A)True
B)False
Q2) How is workers' compensation usually funded?
A) by a tax levied on employers by state governments based on the employer's average monthly number of employees
B) by contributions to a pool of funds by organizations in the same industry which purchase insurance for the employers as a group
C) through state value-added taxes on goods sold and manufactured
D) by insurance purchased by employers from a private carrier or state insurance fund or by self-insurance
Q3) Common ways that benefits can impact organizational performance include all of the following EXCEPT
A) minimizing grievances and complaints.
B) reducing turnover.
C) increasing employee job satisfaction
D) improving recruiting success.
Q4) How can benefits be used as a competitive advantage by employers?
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Chapter 14: Risk Management and Worker Protection
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133 Verified Questions
133 Flashcards
Source URL: https://quizplus.com/quiz/7567
Sample Questions
Q1) A computer chip manufacturing company outside of San Francisco is concerned about the impact of an earthquake on its operations and employees.In order to better coordinate disaster and recovery planning activities,the company has created a new HR position,that of
A) compliance officer.
B) security chief.
C) risk management officer.
D) governmental agency liaison.
Q2) During a fire at nursing home,Brendan inhaled smoke while trying to rescue the patients,resulting in permanent lung damage and post-traumatic stress disorder.This would need to be reported as an OSHA incident and Brendan would be covered by workers' compensation for both the lung damage and the PTSD.
A)True
B)False
Q3) A fitness-for-duty test is a/an
A) test of physical fitness and mental stability.
B) specific test for substance abuse.
C) attempt to detect impairment of abilities.
D) a pre-employment medical examination to check for serious illness or disease.
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Page 16
Chapter 15: Employee Rights and Responsibilities
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132 Verified Questions
132 Flashcards
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Sample Questions
Q1) Explain the doctrine of employment-at-will and its exceptions.What is the relationship between this doctrine and the employment agreement?
Q2) The preliminary steps in the progressive discipline process should not be skipped because this is a violation of procedural justice.
A)True
B)False
Q3) What benefits do alternative dispute resolution systems provide employers?
A) higher employee productivity
B) reduction in numbers of employee complaints
C) lower legal costs
D) fewer constraints on management behaviors than when no ADR system is in place
Q4) ____ are customary methods of handling activities.
A) Procedures
B) Practices
C) Rules
D) Policies
Q5) Flexible work scheduling may reduce employee tardiness.
A)True
B)False
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Chapter 16: Union/Management Relations
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140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/7569
Sample Questions
Q1) In Oregon,an employee who refuses to join the workplace union representing his work group must be fired.
A)True
B)False
Q2) A number of legal tactics may be used by management representatives to try to defeat a unionization effort.These include:
A) threatening to close down or move the company if a union is voted in.
B) asking employees how they plan to vote or if they have signed authorization cards.
C) urging employees to persuade others to vote against the union.
D) emailing employees articles about negative economic effects of unions on other companies.
Q3) The union at Verdure,Inc.,has negotiated a "no layoff" clause for the life of the three year contract.This is an example of
A) a mandatory issue of bargaining.
B) union security provision
C) illegal union-management collusion.
D) an economic security clause.
Q4) What are the advantages of a union grievance procedure?
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Page 18